Great service very convenient local awesome place to come and ship my packages will always come to the spot

Go to this location a lot. Not a long wait, pretty quick with the process; friendly staff and helpful Store is decent size Parking is easy Store is easy to find They do print your labels for you at a reasonable price. Understanding to your needs, offer tracking info and boxes and packages you can purchase. Hours are good. read more

After going here now for a while, it seems like the owners are no longer working there, and just hire younger employees who are not as attentive and the customer service isn't as good as before. I still go here to drop off my Amazon packages, but I have to say that now that the owner isn't at the store any longer, customer service has definitely declined. Nonetheless, they still do give you a receipt when returning your Amazon package and it can definitely be worse. read more

rushed to this location on a Sunday to pick up a package before closing. Their posted business hours indicate they are open from 10:00 AM to 3:00 PM on Sundays, but the doors were locked before 3:00 PM. An employee inside clearly saw me standing outside and waving to get someone's attention, yet chose not to open the door even though it was still within the posted business hours. If a business advertises specific operating hours, customers should be able to rely on them. Closing early without honoring those posted hours is disappointing, especially for customers who make the effort to arrive before the stated closing time. read more

The UPS Store - Shipping Centers Near Me - Hacienda Heights, California

Came at 9:30am only for the store to be closed despite store info displaying it opens at 9am. Had to return at 11am to make my drop off. read more

The UPS Store - Shipping Centers Near Me - Hacienda Heights, California

Love this UPS store in Hacienda Heights! There's never an issue with finding a parking when I need to drop off my Amazon returns. I love how convenient it is to process my own shipping labels directly at the self service kiosk. No lines! No wait! No fuss! It is a small store but very organized. It is also right next to a 168 supermarket so that's a plus for me to be able to hop right next door to do my grocery shopping. The staff there are very nice and helpful! They tend to open earlier than other UPS location so that deserves a huge star on its own. They sell packing supplies and have mailbox service for very reasonable prices. Love this location! read more

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This place has lost 3 of my packages all of them are pricey sneaker returns to different vendors over the past couple of years. First time- it happens. Second time- maybe its a coincidence Third time- someone is definitely targeting them or everyone here is incompetent. All 3 packages lost does not have any other scan after being dropped off. Better check your cameras if you have them. Drop off your packages elsewhere never coming back to this location. read more

Always courteous and professional. I only return Amazon and Temu stuff there but every time I'm in and out in 5 minutes. Best to go when they open at 8a. read more

I came in to ship documents and brought my own shipping envelope -- the exact same type that other UPS Store franchises allow customers to use without issue. This location, however, insisted that I purchase one of their envelopes instead. This wasn't about compatibility or policy consistency -- it was purely about squeezing extra money out of the transaction. I even explained to the manager that this shipment was for a corporation and that we ship with UPS regularly, every single week. I asked directly whether they really wanted to lose ongoing business over something so trivial. The manager's response was simply yes. That answer says everything. Rigid, profit-driven behavior with zero regard for customer relationships or long-term business. Other UPS Store franchises handle this reasonably, so this is clearly a franchise-level decision, not a UPS requirement. Take your business elsewhere -- I certainly will. read more

I think most of their employees need to get trained They don't know what is customer service! Always poker face when they work ! If you don't like you job. Just quit ! read more

Came at 11am on Sunday and they weren't open. There was a long line waiting outside (around 10 people including me) and we waited for roughly 20 minutes before leaving to go to a different location. There was no one working inside, lights were off, and the door was locked. Sometimes hours online are incorrect but it literally says on the door that they are open Sundays from 11am to 4pm. read more

Came from out of town and needed to run some errands. Came to this UPS store location bc of its proximity to where I was staying and bc of the phenomenal reviews. The reviews are legit. German was incredibly helpful, quick and competent. He made the experience very good; helping me print and fax a stack of papers. If you ever need any type of service that this store offers, do not hesitate to come here. Appreciate the store owner here for the training that they have clearly provided to the employees. read more

Very clean, fully stocked and well organized store. Employees are always friendly, helpful and knowledgeable on the best and least expensive and safest way to ship merchandise. Store is located in a small corner of a large strip mall with plenty of parking with easy access to Azusa Blvd or Colima Road. read more

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If I could give zero stars, I would. I trusted UPS with a package worth $15,000. No one at the counter even mentioned insurance. They slapped on a label, sent it off--and then lost it. After repeated delivery reschedules, it somehow "disappeared" at their own facility. And the best they can do? "Sorry, we'll give you $100." Are you kidding me? That $100 doesn't even begin to cover the damage this did to my business. I filed a claim, waited forever for a response, only to be told: "We searched, we can't find it, here's your $100." No accountability. No supervisor to talk to. Just robotic apologies and a pathetic offer of a 20% discount on my next shipment--as if I'd ever trust them again. This whole experience screams negligence or theft, and UPS takes zero responsibility. My business took a huge hit, and they couldn't care less. Absolutely infuriating. If your package is worth anything, avoid UPS at all costs. They're fast to take your money and faster to wash their hands when they screw up. Still this date, supervisor won't call me. My package is still lost. $15,000 is somebody's whole savings account you ruined. read more

I can't thank Nicholes enough for how great he was when I visited Store #0012 on West Pico Blvd. I did not complete the required parts of the forms; I was confused about how to do most of the processes, I needed copies of the notarized forms, and several other things. He was so kind and efficient. I've never been to such a great notary! Thank you, Nicholes! read more

Always efficient. Some clerks a bit inattentive but they get the job done. Notary, passport photos, Amazon drop offs, one stop shop.

they're always playing really good music in here and help me out well. everybody does good.

The young lady worked there on Saturday Jan 11 2025 was not nice. I returned serval Amazon items in a bubble bag, she said the package had to be in box, so I said please sell me a box. She took out a plastic mailing bag and put my bubble mailer into the bag and scan it. I asked is that the same thing as my mailer? She ignore my question and texting on her phone. After all scanned she charged me $5 for the plastic mailer that is completely unnecessary. read more

Do not choose this location for your Amazon returns. Unless you like paying a dollar per box for a strip of tape It definitely sucks when the closest UPS Store charges now to tape up boxes $1 per box that are being returned to Amazon. I will definitely be picking a different location from this point forward. read more

Ernest Zuleta looked like he was high at work and was super rude never coming back here again playing hip hop loud with cuss words with my 3 year old in the store horrible customer service read more

The UPS Store - Manager name - Shipping Centers Near Me - Hacienda Heights, California

Appreciate the customer care/service and then willingness to help get your project done and in the least amount of time. This has been my go to place for some time. read more

I have gone to this UPS for years. One of their employees German is amazing and provides exceptional customer service. He is so professional and treats each customer with the most respect. I hope he gets recognized for being a great employee and representing UPS with excellent service. read more

Ryan helped me out he was amazing and considerate of what I needed, made a huge difference in my day, thanks !!

Interesting that you mentioned about me wanting to check out the post office mailbox, you also mentioned about the key that never made it to my hands, but when I went to cancel the service, your so call manager mentioned that he could make the key now because I wanted to cancel it, and because of this I would not want anything to do with your business. Let's be clear cancel this service that was never given to me 100% since I did not get a key at the time when I was charge for the transaction. read more

Not open on a Sunday even though it's listed as it is. Should not advertise you're open if you're not!

Super helpful, overall great experience! Marco helped me out and got me on my way really quick. Would recommend this store.

This store is pretty fast, and Ryan was really helpful with my process, he help me package my packets pick and easy at no cost

I've come here a couple times to send packages and they've always been reliable in getting them to the destination in time. I've always been helped pretty quickly once I arrive inside and since I don't have that much experience sending things out on my own so they were able to answer any questions I may have had without judgment no matter how dumb my questions were. They always had the right packaging items to use to ship so I could also just come in with the item that I wanted to send out, and they would supply the box or envelope that would be perfect to send the item out in. I've sent items to San Diego and overnighted some things to the other side of the US and they have been delivered right on time the next day. Granted, this is during an off season after all the Christmas stuff has died down so I'd imagine they had an easier time sorting through my packages at the time that I sent them. I've had things I've had to send out in a time crunch so I would tell them the date I would need them delivered by, and they would advise me the best kind of delivery that would get it there on time. You do have to be aware of their cut off times for next day delivery if that's what you absolutely need to do, which I think is at 4 pm. They also supply me tracking numbers so that I can keep track of the items that I've sent out. As far as covid regulations they require masks to enter and marked out spots on the floor 6 feet apart. They also supply hand sanitizers at the counter. Overall I've been happy with the service here every time I've come here so far and will continue coming here to send out more packages when I need to. read more

Came on a Sunday and no one was there Hours online stated ups store opens at your 11am Opened late People have things to do store is government associated , staff should open on time Long line outside read more

Came in during a busy time. Was assisted by Marco he was extremely patient and helpful with all the returns, he made the process extremely quick and easy. read more

Maria is awesome for helping me to ship my items . She is super helpful and knowledgeable. Best shipping experience ever!! Highly recommend! read more

The UPS Store - Shipping Centers Near Me - Hacienda Heights, California

German and Ernest were super helpful and I appreciated their attention to detail as they packed some fragile materials and electronics for shipment across the country. They were extremely efficient and took the time to make sure I felt comfortable with the shipment! Thanks guys!! Will be back again. read more

German helped with my shipments, he is very professional and patient. Recommend this store! read more

Fast and very helpful staff. Convenient location. Lots of parking stalls. Staff always tried their best to help out customers based on their needs. read more

I rarely make a review but I called to ask what time ground shipment is picked up and the said 630. I get there before 6 the guy said normally yes but it was full so he left. Being a business owner i need packages to ship out on certain dates. His reply was send it next day then if you need it to get there. I said I need it out today. He advised there is a store at Whittier that closes at 8. I asked is that for ground to go out or the time they close and he said it's your problem you figure it out. This was today. Rude don't trust your business with this place ----------- I got a quick response telling me how wrong I am. In the store I was responded with it's my problem then and I should ship next day air. They don't realize my customer sent the label with a ups account discount. They also don't care the hundreds of dollars more it would cost for over night to NY. Now I'm being told in the attack response posted below how the customer is wrong. Never believed a business location would respond with an attack. Just shows you how they treat customers in person and online. Amazes me how a business doesn't care straight to your face. Exactly why I left a review because of the in store experience was terrible. Also you never say every time we call to verify times "when the truck is full it is out of our control." Please when you reply be accurate or do not reply anymore if they are gonna be INACCURATE. read more

The UPS Store - Shipping Centers Near Me - Hacienda Heights, California

Maria, German, and Katharine provided excellent service tonight - you can tell they're friends and enjoy razzing each other so a good time was had by all. Maria hooked me up with a AAA discount and made sure to get items tucked into an envelope-she saved me a few dollars and this extra courtesy goes a long way in my book! Hence the 5-star review! Make sure to ask for the AAA discount if you're shipping from UPS, I had no idea they offered this discount! Maria and friends with great customer service ftw! Merry Christmas! read more

Recently I had to send out some items for our employee population and this store and it's super helpful staff went above and beyond! They explained the price points based on their policy and were able to advise me the cost estimates with complete packaging. Thank you for taking one thing off my work day! read more

I just wanted to write a review on Hacienda Heights, UPS, The girl was very helpful I had trouble with an Amazon package as she help me get it returned. It was causing me so much problems, but she solved it. She has such a genuine attitude very professional. I believe her name was Jessica I came back a few times to do my notary cause she makes it simple and easy. I really think she values her customers. Thanks UPS read more

Jimmy is the best worker at this location. Very helpful and pleasant with the customers. read more

I always receive excellent service from this UPS store. Most importantly I recommend German as employee of the month because he has an excellent way of problem solving with making me feel special. I noticed how he assisted an elderly woman with a notary problem. He maintained a professional manner, was very patient, and made her feel less stressed. Additionally, he packed my fragile items with care and it arrived to my sister with no problem. I recommend this store especially for their terrific managers, employees, and service! read more