Frontline : the person who answered the phone was unhelpful and rude , and could care less ... I wish I caught her name

Bad freight company. DO NOT USE this company for freight loads. My pallets arrived damaged and I notified the driver, he said he would note down the damages and advised I could should call the customer service and let them know of the damaged. After 60 days of placing my claim I called them, since they never got back to me and they said the claim had been DENIED. Now I need to invest more money and get rid of the damaged merchandise they delivered. HAD A LOSS OF OVER $10,000.00 WILL NOT BE USING AGAIN FOR SHIPMENTS. read more

Frontline Freight Inc - DAMAGED SHIPMENT DELIVERY FROM FRONTLINE FREIGHT - Shipping Centers Near Me - Industry, California

Worst carrier on earth. spilled urethane all over floor mats, after it was booked as non-stackable. Ruined entire shipment. No wonder they were $200 cheaper. Took 2 weeks to drive across usa. What a joke. Never again...ever. read more

tracking sucks. Customer service sucks. Slow delivery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Please don't use this company. My family has been waiting 45+ days now for a shipment. It's absolutely ridiculous. Heed the warning on here. You will wait forever and get the runaround. On top of that, the business is absolutely not professional in any way. Not only do they not care about customers and keep you waiting, one of their vans had this offensive oral sex sticker on it. Barf. read more

Frontline Freight Inc - Shipping Centers Near Me - Industry, California

If I could give a zero star review, I would. Not only are they completely incapable of answering the phones, but when you finally do get a hold of them, they are rude, unhelpful, and not worth the time. I had made a purchase, and selected them as the freight carrier. Two weeks go by, and I still haven't heard anything. I call them, and they tell me that they cancelled the quote and order. They didn't respond to me, only stating, "talk to your broker"...Well, my broker isn't the one that quoted the job, you were. Then I find out that they cancelled because they don't have a carrier to pick up the freight in that area...So WHY DID YOU QUOTE THE JOB, THEN?! Bottom line, I wouldn't even trust these idiots to ship hot garbage. You are going to get your stuff faster if you just go do it yourself. The only thing worse than their service is the way they speak to you. You morons are the ones issuing quotes for freight you aren't smart enough to pick up. read more

Absolutely horrendous. Avoid at all cost. No customer service, no communication, staff takes zero accountability for anything at all. read more

Terrible company. We've been waiting over a month on a shipment (1 Pallet) from Chicago to NY. Any time we try to call, we wait on hold for at least 45 minutes. We've been told the same thing for two weeks, "They're loading it onto a trailer right now and they have it routed to go out for delivery tomorrow." Again, they've been saying that same thing for two weeks. We typically ship 10-20 pallets per day, and receive another 5-10 per day, so we have experience with a lot of carriers. This is by far the worst freight carrier we've come in contact with. read more

Any other freight company not be worse than Frontline freight. "Estimated delivery time" is to get shipment, delivery date is 1 week later than estimated read more

HORRIBLE COMPANY TOOK 6 weeks to deliver 3 pallets from CA to FL . when it finally arrived After wasting 12 hrs of my week in the phone with them everything was damaged they stacked 5 pallets into 3 by putting the on top of each other crushing the merchandise on the bottom black shrink wrap had been clear tampered with many of the boxes were ripped open or had hole put in them. shitty company shitty customer service avoid at all cost if you do not have time to deal with there nonsense excuses and outright lies. YOU HAVE BEEN WARNED!!!! read more

Shipper told me delivery would take longer than usual because of part covid and part this carrier is exceptionally slow. I was told 30 days, but could be as long as 45 days. It's now been 75 days and my package is still in transit with a delivery date still another 10 days minimum!!!!!! With no further delays, package will be 30 to 40 days late but according to these reviews, I am expecting even more delays and probably a broken machine and missing boxes if that date ever does arrive. read more

DO NOT USE THIS FREIGHT COMPANY!, They're absurd, inefficient freight company. they failed me 4 times, the first 3, they missed pick up. This time, I shipped a pallet to FL June 9 and as of this writing (June 20) the pallet still in Los Angeles area warehouse. This is what I get being stingy with shipping cost. Never again. Bad for business. read more

My package is in transit for 12+days with no updates. It is labeled as awaiting usps to pick up item. Same address of this facility with only being updated as being processed at the same time every 1 A.M. Bad service. No way to contact. I would like to know where my package is located. read more

I don't EVER leave reviews anywhere but this one had to be done. This is by far the WORST company I have ever dealt with hands down after years of shipping with hundreds of different LTL carriers. BEWARE!!!! They do not care about your freight and will not do anything to help resolve issues. It is actually mind blowing to see a company operate in this fashion and somehow still be doing business? They should be shut down and imprisoned for the horrendous lack of service and theft they commit on their customers on a daily basis. read more

Horrible carrier. Shipment left CA on August 25th heading to VA. It's now Sep 17th and still have not received. I've called carrier multiple times. No apologies. No compensation for their error. No expediting delivery. No accountability whatsoever. I strongly urge people not to use this carrier as they are a bunch of clowns and obviously do not know how to operate their company. Absolutely horrible! read more

This is a horrible freight company. We have been waiting for days for a shipment from Industrial City to Hayward. Any time I call, we wait on hold for at least 45 minutes. We have been told the same thing for a week, "they are locating the shipment." Our seller sent a Rescue team to pick up my shipment, and they simply didn't get it for the Rescue team. My company is losing money because we don't have this equipment that was supposed to arrive a week ago. Our production has come to a complete stop and they don't seem to care. read more

If you value your customer, DO NOT USE THIS LTL CARRIER! It's the awful LTL service so far, almost 4 weeks after picked up our pallets and nothing about the delivery, our customer rage canceled our order because waiting for too long to expect the delivery that never happens! Customer service is very bad and the response is poor. I'm losing both of our customers and our merchandise. read more

I just want my shipment back. My warehousing company booked telling me its a 6 business days transit time. I was NEVER told its subject to other stuff. This is just grossly ridicolous. I need my second shipment back as the first one has still not reached and I believe the second one still sitting somewhere in dispatch location. Can someone please take action immediately. I stand to lose my business because of this. This is the one I need back 1036956 read more

Worst company to do business with. . .they are dishonest. They will deliver your freight late and damaged. Shame on them. You will be disappointed and waste time and money. Money kept asking for information that I already provided. Watch those that answer the phone. . . .they have no clue on what they are doing. My delivery was extremely late. . I called twice a week. It had not even been picked up. If. you can not deliver an item when promised please communicate. Anyone reading this please read reviews. . . Never ship anything anything before this bad experience. Do not use Frontline Freight Inc. Beware. I was blamed for my damage. I was assigned a fool to assist me. After contacting the Better Business Bureau I received reimbursement for the damaged that was caused during transit. _____ obviously has no history of the my shipment. He needs to be fired for harassment. I did not damage my own shipment. If it was packaged correctly by the business shipping it should not have been picked up, _______has S_ _t for brain. They have no interest in doing a good job. . .they do not care about anyone's freight. I warned him that I would make his behavior public so this one's for you . . He had not interest in assisting me and based on all the other review anyone else. They were a total waste of time. Thanks for giving me permission to make your behavior public. You should be given the worst employee of the year. . .You have my vote. Have a great weekend. . .actually you don't deserve it. read more

If you valued your customer, DO NOT USE THIS LTL Povider!!!!!!!! It's the shittiest LTL provider that I've encounter with so far, almost 3 weeks after picked up our pallets and nothing has been updated since then, our customer rage cancelled our order because waiting for too long to expect the delivery!!!! Customer service never respond our call and we are losing both of our customer and our merchandise!!!! read more

horrible!! do not use. a 3-4 day ltl took three weeks. garbage company. read more

I had a horrible experience with this company. I waited 16 days for a order to be delivered. I got the run-around for 16 days. I heard every excuse in the book twice. Customer service is a joke!!!!!!!!! Hold time was the minimum of over an hour wait. I help for 2 hours about a week ago. I would never refer anyone to this company! read more

Not reliable in terms of their estimated travel times. Original transit time estimated from Torrance to Fort Lauderdale was 5 business days. When I checked tracking the next day it had shipped out and they were now stating arrival of 10 business day, or 2 full weeks! Rather than ship via long haul truck, they shipped via rail container. Never would have given them the freight has I known this. Still not delivered yet. read more

I'm giving these guys a full five stars. They help us move ocean freight after it has arrived in Los Angeles all across the country, picking up from large warehouses around Long Beach. We've moved freight with them pretty much all over, and have found them reliable and friendly. The people who work there seem to want to work there, which at least to me, seems rare at a freight company. I can't speak to how they manage their freight at other locations, only how they do it in Los Angeles. They are a "consolidator". They bring in freight to fill trailers - once the trailer is full, and only when it's full, they send it either by truck or by rail to destinations around the country. This can mean slightly longer transit times than what you would maybe expect from a traditional LTL carrier. This also means heavily discounted rates. If you can spare 2-3 additional days beyond the published transit time, just in case, you can save a lot of money with them. This all said, however, in my experience, their trailers are not sitting in the yard that often. It seems they have enough freight in LA to fill up trailers to most destinations nightly, so freight rarely waits. In any case, I've enjoyed working with them, and although they're just one of an arsenal of carriers we use, I think, for their friendly attitudes, ease of cooperation and communication, and fairly quick service for a consolidator, they get my endorsement! read more

This business need to be shut down and stop screwing other peoples' businesses. Quoted for 5 days. Paid $850 for it. Now the arrival date delayed 20 more days (I don't even know where is the shipments location). What a SCUM. Not only that, the driver showed up unprofessional as fk. Can't even load a pallet into his truck and needed my help the fact that I already paid extra $ for ''Lift gate & forklift service''. Even their customer service is trash ''there's nothing we can do about it." Shut the f up already and give me my money back. read more

The worst shipping experience ever donot use this company it will take a month coming from west coast to the east coast, when everyone else is 5 to 10 days, run dont walk away from this company, and they keep lying when you call, now my shipment is in another state when it was just here yesterday...smdh read more

Pick as last resort. Advertise 4-5 days transit time. Ha. More like 15 days and no not because of covid. Because they dont have enough load to fill so they do a bait and switch. Get you to purchase and then stuck waiting on them ordered the 11th and now saying not gonna deliver until the 25th. read more

Very bad company they hit your credit card after shipment with a bunch of fraudulent charges. Don't trust these guys read more

If it has 0 zero or negative rating. I will put -100 for this company. Always delayed, and takes more than 1 month to delivery.

I am a freight broker and wow..... this is gotta be the worst service I have ever gotten. No updates just delay after delay.....but thats what happens when you settle for the cheapest carrier. Sent a couple pallets to Miami from California, estimated 5-7day transit, but in actuality it took 14days to finally get the customer. If you value your business and reputation, pay a extra couple bucks and go with the big boys. read more

Please, do not use this service. Disregard any positive posts, this company is horrible. Delivery dates are misleading. If waiting an additional week or more after the promised delivery date is ok with you, than this is company to use. And customer service sucks read more

People who left 5 stars either are friends of someone who work at the company, are employees of the company, or got paid by the company. I read the reviews and seems to sum up everything that I have experienced. I am on the phone almost every other month because Front Line lost some boxes or a entire pallet. The email that you get says "The majority of lost freight is located within 24-48 hours of when it is reported missing" but I heave yet to EVER hear anything back with in that time frame. There was one instance it was over a month so my company decided to ship a replacement out and then BOOM they find it. I guess the only "good" thing is they are cheap but with that cheap rate you get a cheap company. read more

Should be 0 stars. Do not use this company. Day 12 of shipment being picked up in NY going to Florida. Was told the trailer was delayed and it would arrive at the terminal Thursday and be delivered to my customer Friday the latest Monday. Well called this morning and was told the same BS story the trailer is arriving at the terminal today and will be delivered Wednesday. read more

I have to join the choir in singing DO NOT USE FRONTLINE FOR ANY SHIPMENTS! I wish I had seen all these 1 STAR reviews before we used them. They quoted a 3-4 day transit time from Nebraska to California. Order was picked up on the 1st. Today is now the 9th and they are telling me that it won't arrive till the 13th... They definitely use the 'ol bait and switch. Tell you one thing and deliver another. Worst shipping experience I have ever had. Thanks to this company, we are losing thousands of dollars in profit. read more

Don't book with this carrier if you don't care when you receive your shipment. Took well over 2 months to receive my shipment!!!! The estimated was 3-4 weeks. Horrible company. read more

HORRIBLE, I WOULD HAVE RATHER PAID a little more to other LTL Freight. NEVER ON TIME USED THEM for over a year. SMALL BUSINESS TRYING TO SAVE MONEY BUT ACTULLY WAS SO STUPID OF ME LOST MONEY!!! -One shipment of pallet loads missing 11 boxes. -Second shipments of 3 pallets missing 2 full pallets LMAO!!! ( ASKING TO PROVIDE PICS) -THIRD shipment says out for delivery since the 11th of this month -Fourth shipment shows delivered on the 3rd when it shows that it was received to the terminal on the 5th. Called the rep he said he would FWD TO SOMEONE who will take care of it. THAT SOME ONE contacts me for more information and then redirects me to some OS&D department who have yet to do anything. I have lost the customers that were waiting on the item since the 13th of March. Called customer service who said this is not MY JOB WELL THEN WHY DID YOU GET A CUSTOMER SERVIE JOB IF YOU ARE NOT PROVIDING THE SERVICE FOR YOUR CUSTOMER! TOTAL LOSS TRYING TO SAVE A FEW $$$ read more

Avoid at all costs! Low price but lower service! 6-day delay on movement of cargo beyond their pickup terminal and no ETA to offer.

This group represents the worst in customer service and on time service. Pretty website , great interaction mobile site , just no substance. Could not tell me for eight days where my freight is. After working 48 hours with them closely a Thursday thru Friday night ,to insure we got it the last information was dropped on me. "Customer service is closed till Monday at noon call back then andMaybe they can help". I said that " Monday noon is insane", I was then told " that too you must take up with them after noon on Monday" Will update this when and if we ever see our freight, won't be till at least "after noon Monday " read more

DO NOT USE THIS CARRIER. They are the worst freight carrier we have used. They annihilate your boxes, damage your freight and they d not pay freight claims. I have two claims pending for over 6 months. Their customer service is non-existent. They should be out of business. If you want to lose money on your freight just use Front line. read more

Worst company ever , no way to track the driver Bad customer service,I am picking up my materias 3!days later from the date that was supposed to be here and at the terminal because if I want it delivered to the job site I had to wait one more day read more