Great service they texted me to let me know my package had been delivered. What other business does that?

Sonny was awesome. Went above and beyond to find me a box that we could put my items in. Also, wrapped some fragile candles. Service was amazing especially when I get a photo that everything arrived on time and in tact. Definitely valued the one on one customer service. read more

Express Ship Center - Items I sent to the bestie from Cali to Seattle - Shipping Centers Near Me - Pomona, California

Sonny is knowledgeable about international shipping. He was very helpful and provided good recommendations.

Great service and very friendly. Extremely reliable and trustworthy. We use them every time we ship.

Sonny was awesome! Great service and my package arrived overnight just as promised! Thank you, Sonny, I will be back!

Sonny provided great service and my package shipped unexpectedly fast. I was in and out of there quickly.

I had a FedEx return that I wanted to return sooner than later, but there were no FedEx Offices nearby. I looked online and through Yelp and found Express Ship Center, which was down the street from me. I called to ensure they do, in fact, provide drop-off receipts (VERY IMPORTANT) and that they were a FedEx Authorized ShipCenter. Very conveniently located near the Cal Poly Pomona campus, in a strip mall on Temple Ave., in-between Valley Blvd. and Pomona Blvd. Express Ship Center also provide a range of services, as noted on their Yelp page. I drove there during lunch and dropped off my package, and left with a drop-off receipt, of course! I was greeted promptly as I walked into the store. The only thing that I am wary off is, the packages may not feel "secure" when dropped off but I will only use them if I cannot get to a FedEx Office earlier than I need to. Plenty of parking in the plaza and great customer service! The FedEx truck driver picked up my package that afternoon and it was on its merry way for my return. Let's support small businesses! read more

Sonny has always been friendly every time I go in to ship something. He always lets us know if there may be any possible reason for delays such as holidays in the country we're shipping to etc. he'll follow up and let you know when your packages have been delivered. Definitely suggest coming here for your shipping needs! read more

Shipped internationally to mexico Sonny was amazing! Assisted me from the boxing to the address to making sure my package was on it's correct route ! At some point my box reached its destination and was on hold due to holidays and he was able to look into it and kept me updated until my package was delivered to my loved ones! Price was super reasonable i sent quite a few things fit it in a box and was way cheaper than other places ! Thank You Sonny, read more

I went to express ship center because the location was convenient. I was pleasantly surprised at the quality and value of service provided. The gentleman who helped me, Sonny, was attentive to detail, knowledgeable and provided me with the right options. In addition, as I had explained this was work related, they sent me regular text updates on the status of my packages (not the standard DHL texts, from Sonny himself). I don't know what these other reviews are about but this place is fantastic. I wish they were closer to home so I could use them regularly. You can't get better customer service. Best value. read more

Express Ship Center - Amazing amazing customer service! - Shipping Centers Near Me - Pomona, California

I needed to ship a package to South Africa. I went to a couple of other shipping places before I went to Express Ship Center (ESC). The other places were not helpful. One said I could ship to South Africa. When I got to ESC Sonny was super helpful. One requirement was to put together an inventory list. Sonny took the time to write down everything that was in the package which took a long time as there were a lot of little items in the package. After I left I realize I wrote some of the information incorrectly so I called Sonny and he was able to grab the package from the DHL driver just as he was leaving and rewrote the label for me. Once the package was actually delivered we called me but I was not able to answer his call so he texted me to let me know the package was delivered. Great customer service! I will be us8ng Sonny and his team going forward. read more

I go there often for the notary and shipping. The person working there is very kind, hardworking and extremely helpful. He goes above and beyond to explain the services offered and even after the shipping is done. He always check if the parcel got delivered on time and revert back that your parcel has reached immediately. What a wonderful service. I don't think we get such service anywhere these days. Thank you and keep up the good work. read more

Upon entry to the store, I was immediately greeted and recognized as a customer. That's just a respectful feeling. I was soon informed about the courier services available to use. I had a few large boxes and was informed fully on pricing and delivery timeframes. The representative was very knowledgeable and I was very content with the overall service. Indeed. read more

Occasionally I have to ship golf clubs and equipment for refunds or for sales on eBay. This time I had to use FedEx to ship. I walked into Express Ship Center and the owner quickly checked to see it he had a box on hand to fit a long golf club (which he did) and worked with me to print the necessary shipping documents. He even went out of his way to hold the FedEx truck which was parked at the front of his business to ensure that my package would be placed on it. Excellent service and excellent experience I will return the next time I need to utilize FedEx. read more

I came to this store because i needed to send some items international, it's kinda pricey but Sonny help me try different boxes to fit all the items that i needed to ship and to lower the shipping fee as much as he could. So thank you Sonny for all your help i really appreciate it. I would definitely recommend this store and use it again if i need to ship something international. read more

Most helpful shipping center in the area! The shipping procedures can get really confusing nowadays, especially when it comes to international packages. This place is your best bet to get packages delivered without hiccup. Raj the owner's son is so helpful. He goes out of his ways to make sure all your paperworks are complete and up to standard. You also have a lot of choices here and Raj helped us pick out the best shipping method according to our specific criteria. I'm doing all my shipping here from now on. read more

The service that was received it was excellent. I have went to UPS, FedEx and another delivery service. The prices were astronomical what I can say is that the price was definitely affordable for my budget and the delivery time was excellent especially since my package was being delivered to France, I didn't expect next day cause I know I would have to deal with customs. The owner made me feel very comfortable that my item would ship on time and get there on time. The service was expedited expeditiously. I definitely would refer using this company to ship anything that is in need of international shipping. read more

Fast quick helpful. Follows up with a call or text when package is delivered. Never a line. Clean and quick.

I had to ship overnight a package and Sonny and co. we're very professional about handling the situation as it was very important for us to get the package there on time. Well kept store and made sure that delivery was going to be as smooth and timely as possible. Thanks again Express Shipping Center! read more

Thank you to the staff of your company for their enthusiastic and patient service. Thank you to Sonny for informing you about the progress of the express delivery. If there are stars, I would give it a five-star rating. I will still choose your express delivery company next time. Thank you! read more

I went here to drop off 2 DHL packages for international returns. I wasn't familiar with the labels. Sonny helped me with it and asked me to write down my phone number before I left, just in case I had the wrong paperwork. I was hoping that wasn't the case since I'm just visiting the area. A few minutes later he called and said I'm missing a slip. He was very kind and let me text him the paperwork and helped me verified which one was correct. I told him I'll be back a little later with the printed paperwork for him. He called me back and said that they have printed the paperwork and that I didn't need to come back. It was so nice of him to go above and beyond with helping me. I really appreciate his generosity. He is very knowledgeable and will assist you with all your shipping needs. Thank you again Sonny! read more

If you need to ship internationally and know it will get there, make sure to come here! Sonny was awesome. Fantastic customer service! I had some unusual items and he made sure we could ship them without any issue. He cared enough to take the time to call and confirm that this country-Ireland, would accept these items through customs. Also , Sonny texted me each day showing the progress through customs and then delivery. I had the tracking info, but he wanted to make sure I knew and I appreciated the extra attention. I will go back to Sonny for all my shipping needs. Thanks Sonny! read more

They have great customer service I will used them again they made it super easy for me read more

Exceptional service. Great hours. Chose this spot because of the great customer service when making phone calls compared to other locations. Recommend 100% read more

The were kind and knew how important my package was to get there next day. They went above and beyond. Thank you!

The owner helped me ship a package via dhl and even called to follow up letting me know it was delivered. Definitely an extra touch most places don't do. Great service and would ship again through him if I need DHL again! read more

Started doing all my shipping here a month ago and I love it here. They Always try to give out the best/safest deals when it comes to shipping my things Will continue to support read more

The word TERRIBLE and HORRIBLE are an understatement!! If I could give no stars I would! The lady working here needs to check her attitude, and I do not care if she is the owner or not. Wow, just wow!! Let me begin with the fact I called before I went inside to make sure they are open to the public (Since we're in a pandemic), and her sarcastically rude reply was, "Didn't I just answer the phone? What do you want ma'am? I'm with a customer." Mind you, I was parked outside, but I couldn't see inside, so that is why I called. (If they weren't open, I wasn't going to risk and dirty myself during Covid-19 by touching the door.) Anyways... Complaint #1: She was rude on the phone, and lied about being with a customer, no one was in the store but her, and she wasn't on the phone either. So I'm inside now, and I tell her I need to print my labels and there are several packages, and she asked me how many different labels I need, I replied with 4. She proceeded to tell me each print is $0.50 (which is understandably so, even though the labels were already paid for), but she's also going to charge for EACH Label Email I send her at $4.50 each. I was confused, and I asked her again, "so you're going to charge me $4.50 for each email?" and her disgustingly unqualified customer service-self went on a rant about how that's how much she always charges, and I need to leave if I don't want it. I was still confused because I was told the labels were paid for, and I just needed he location I was dropping my packages off at to print out my PAID FOR labels. Which leads me to Complaint #2: This location is a crook of a location. This lady is stealing money from her customers by charging whatever amount she wants for no apparent reason, even if it is already paid for. Complaint #3: The lady working has poor customer service, she went on a rant and kicked me out before I could agree or disagree on paying for the labels. She also said that's her prices, and she's going to increase them soon. Increase the cost of a customer sending an emailed label to them? She also went to point out to me her food on the table and that I had interrupted her. Excuse me?! You had the opportunity to tell me on the phone that you're on a lunch break and that you'll be available at a certain time. Instead, you gave me a sarcastically rude commentary of you answering the phone. Complaint #4: Aside from the fact this place was a hot mess and disgusting especially during a pandemic where we need to be clean, there was a sleeping cot in the middle of the store with bed sheets and all including slippers for God knows what? I want to point out, I called FedEx customer service line, and the lady said that they are not allowed to charge us for forwarding our Label email, and this lady was wrong, and will be contacting corporate for me, so please don't let this lady fool you with her ridiculous and fraudulent charges. One thing I'm thankful for, the location of this place is near a University, which means her possible clientele are college students and they heavily rely on Yelp Reviews, and from what I've read in other Yelp Reviews about her and this location sums up the same experience I just received, so I hope the owner will reconsider this dreadful unequipped of a woman as an employee, and if she's the owner, FedEx needs to do something about her cause this location is a POOR representation of the company. read more

Absolutely terrible customer service. Shady and rude. After I tried getting my package back from them, only 5 minutes after giving it to them, they tried to act like they didn't know what I was talking about, even though it was in plain sight. Not to mention they keep everyone's packages lying on the floor when you walk in. Very unsafe. Wish I could give 0 stars. read more

Owner helped me ship a urgent package via DHL and he even kindly tried to help me contacting DHL driver as I just missed one (although the driver couldn't not come back). It was really nice that he could call or text you after your package arrived. So I do not need to check tracking every day. read more

I needed to get a Christmas present out right away. I was amazed at the friendly yet professional service I was provided with! Sunny had my present boxed and ready to ship within minutes! Awesome service!!! read more

I was told that Fed-Ex was the only shipping option available, and when I declined to mail an 8x10" envelope containing a single sheet of paper for over $20, the man behind the counter offered to send my envelope via the regular USPS mail. He then proceeded to charge me double the price of postage and when I questioned him, he replied, "we need to make our profit too." No thank you. I walked out and will never be back. read more

Sonny and Raj are awesome!!! New owners. They helped me through a jam when I needed some important documents printed right away and they helped me without hesitation. Pretty rare nowadays to be able to rely on the humanity of genuinely good people. Huge thank you to them and I highly recommend this place for all your printing, packaging, and shipping needs. They got some of the cool stuff on sale there too. read more

DO NOT LEAVE YOUR FED EX PACKAGES HERE!!! so i kinda felt weird about leaving my packages on the floor where they told me to leave my packages. i just felt maybe they wanted it contactless due to covid. but i should have insisted on getting a receipt or made them scan the barcode. anyway, my packages got stolen! if anyone knows how to report this issue to FedEx please let me know. they should not be an authorized dealer if they don't even scan your packages at drop off. i should have just taken my packages and left, but they said that people always leave it on the floor over there and the fedEx guys come to get them.. BS! read more

They have a great service. I send my package to France and it got there a day before it was expected. Thank you for your service.

The lady was nice but when I asked if I could ship a couple documents with a check inside to Sacramento, (not rushed) through standard mail she said sure then charged me $32.00.... I was confused as to why it was so much but she told me they're all that expensive. Went home to find out that USPS does the same shipping with tracking number for $7-8. This place scammed me and when I called to ask if I could cancel the order 30 minutes after leaving, she told me we couldn't and that she explained the pricing to me which she hadn't. Moral of the story, it's my fault as a customer that I should have asked more diligently before paying, But this place will scam you and sell you the expensive option! Would not recommend this place. read more

Sunny was great. Very helpful to help me find the best and most affordable shipping for my package. Great service

I have received excellent service at this express shop center. Everything went smoothly. We selected DHL among other choices at the center. We were assured that the packet would arrive in three days in Europe though DHL's conservative estimate was seven days. And the packet arrived within three days at the destination. We highly recommend this location; the management is professional, polite, and considerate. Definitely customer-oriented. Will come back again in the future when the needs arise. read more

Came in and received service fast. Obvious responsibility and initiative from the workers.

Great customer service, when I told sonny I had a important package to be delivered, he made sure my package came in safe and sound. He didn't have to , but still did! read more