There service sucks I came in with a big box no knowing that I had to tape it, he was going to charge me 8 dollars to use their tape and I had to buy a 6 dollar tape to tape it then he tells Me I have to print out my label when it can just be printed out by them ! Don't go here ! read more

Horrible customer service from Leslie. I came in to drop off about 30 packages (roughly 22x15x17 each), and she refused to accept them. I ended up having to drive over to the Rio Rancho UPS Store to drop everything off instead. Very inconvenient and a huge waste of time. If I could leave 0 stars, I would. read more

This is my go to UPS store to drop off items and do Amazon returns because there's always plenty of parking in the shopping center. Typically the process goes smoothly with no issues. The only complaint is that during my visit sometimes the employees aren't super helpful and just look at you until you come up to the counter to ask for help instead of helping you to begin with. I can't comment on the price of services since I normally am only here to drop off. Overall the experience is what you'd expect of a UPS store read more

The UPS Store - Inside - Shipping Centers Near Me - Pomona, California

Employees are rude. I got to bubble wraps of different sizes. I returned within 15 minutes to exchange the bigger one with a small bubbles. The stupid cashier said there is no return or exchange. I asked her where is the sign stating that. She said it's somewhere on the receipt. There was absolutely nothing written there. After a brief argument, I left the bigger one to her and got a smaller one. I'm sure she pocketed the money. read more

I've been coming to this store for so long since I work really closed so I can send my gifts and returns. But never felt comfortable cuz workers at this UPS has a bad attitude like literally they're not happy with their life or they really hate working there. But I did not care since its close to my work. But TODAY my new news is that beside his attitude he's requesting me to do his JOB he wants us to place the return label in the box already. When you're doing a return the company tell you not need to pack and print a return label UPS WILL PACKED AND DO EVERYTHING for you!!! I always bring everything packed and closed for him so now he wants me to do his job. so now I decided to go to the one close to my house, no more business here this people really need a training ASAP!!!!! read more

I had to have my friend ship my wallet to me with some money in it. Upon receiving the wallet the wallet was cleaned of any cash inside. I called the office and requested that this be reviewed in the beginning of november, he said it would take a week to send me footage of any activity that went down when the wallet was shipped. Never received any follow up weeks later so I called again and he said it would be a few more weeks due to the holidays. Come to the end of december and still no follow up or update im guessing the manager probably thought i forgot and would just let it go. Nothing i can do now and i more than likely wont get my money back or any update. Sketchy. read more

The "store manager" Ricardo literally told me my prints were not priority as he continued to help others and left me on the side waiting when I had already waited in line. I expressed to him I had already waited and clearly my toddler was being impatient and crying. Instead of helping me out he proceeded with his attitude telling me I had to wait and that he wasn't going to argue with me. As if I went in thinking I wanted to receive such demeaning service and get into an argument with this incompetent manager. Sad to know UPS hires/promotes such mediocre people like Ricardo. read more

Super quick! Got inside the door to send my package and was out in less than a minute with receipt in hand

Worst ups store !! Do yourself a favor and go to another one. One day I went and the girl there swore she wasn't able to print something that "wouldn't fit" so I go to the one in West Covina and they did it no problem!! I gave them a second chance and went again and they said they didn't have the basic shiny paper I needed?! They consider themselves a printing center?? Never going to this location ever again!!!!! read more

Ive been coming here for years and this is the first time ive ever had a ups store clerk ask me to help her move my packages from the counter to where she wanted them to be because she couldnt lift them. Maybe she should work at a fast food drive thru where she doesnt have to lift heavy objects. Not even heavy, only 4 30 pound boxes read more

They would not give me the email to email a document to the store They said "I had to come in to get that information;" how backwards is that, especially when they have signs up to the public giving their email, ridiculous!! Here is there email by the way Store5894@theupsstore.com read more

This is a very poorly run store. The staff is rude and unprofessional. The staff would rather visit with their friends than help the customers. Go to the ups store on foothill in la verne. read more

Girl was really rude, I went in to return an Amazon package, it was 2 items and Amazon gave me one code only, the girl said ohh they should of gave you 2. So I clearly showed her the picture where it stated it was one code for 2 items and she said I had to tape the items together so I had to drive back to work and tape the boxes then come back. Lesley had a really bad attitude it seemed as if she did not want to work that day. Do not recommend this store for Amazon returns they aren't helpful at all! read more

Very unhelpful and lazy staff. Didn't want to take Amazon return even though instructions indicated no label needed for return. Do not recommend. read more

This is the second time I'm going to this ups store to return and Amazon product. I've never been charged for it. And I called to make sure it was free. Because it's the second time they were trying to charge me for a return. So she said yes it's free. I was very specific saying it's a backpack and I don't have a box. She replied it will be free. So I go there and she charged me 4. To return the back pack. I returned it, but I'm not happy I had to pay for it. I'm read more

The worst UPS I have been too. $2 to print out a label?? And $8 for a roll of tape?? That's just ridiculous. I went to return my Amazon package and the ladies in the front were no help just standing there staring at you. read more

Great service! This business has helped us out on many occasions! Always friendly and very helpful.

$2 to print 1 page black and white standard paper and ink. Go to fed ex. They are better, have more machines. I also came here a few months to get notary and they weren't available read more

The young guy with the glasses is always very helpful. I hardly ever write reviews but today I came in thinking I could return an item through UPS but in fact I could only do it through Fedex. Either way, he taped up my box for me even though he didn't have to. Thanks. read more

The UPS Store - The UPS Store - Shipping Centers Near Me - Pomona, California

Was able to help with my shipment, the other ups on rio rancho clearly needs to take some pointers from this location. Customer service was spot on. Thanks again i will be back in soon! read more

I read the yelp reviews before coming here. I needed fingerprint clearance for work which can only be done at this location. I was a bit anxious because it's an hour drive and one review said that this location doesn't do fingerprint after 5pm. I called ahead of time to confirm and was told to be there by 6:15 since they close at 6:30. Upon arriving, I was immediately helped by ISH. He was outgoing, friendly, and helpful. I was in and out in literally 10-15 minutes. We chatted while he was helping me and overall I had a pleasant experience! read more

Amy was super helpful and made the whole process smooth and efficient for this package newbie. I appreciate her great customer service as you don't see that as often now a days. A good worker deserves to get recognized. read more

I was greeted when i came in, i did not wait a long time and i loved that they not only offer an array of services but have a variety of items to choose from! The store is well maintained and the staff was overall friendly and helpful. Great location is also a plus! Starbucks is around the corner for my daily dose of caffeine.... Thanks UPS store, for shipping my items safely and on time! :D read more

They charged my fiancé to do an amazon return that was supposed to be free. Also their print outs are on the pricier side, $1 per page when staples charges like 15 cents. I needed to print out my taxes and it was going to be $16... i had to pass read more

I have a box here and have been for the last 7 years. Today I was a bit annoyed with the girl at the desk. I have been getting mail and packages here for YEARS and have not had an issue. I stopped getting packages to my home address because the USPS would either lose my packages or someone would steal them and USPS did little to help. For the last 7 years my mail and packages would RARELY have my box number on them because some places don't deliver to P.O. boxes, and besides, UPS advertises that you can use their address like a regular address (meaning without your personal box number). Also, I've never been told by anyone else there that I NEEDED to put my box number on my things so they wouldn't misplace them, until today. My first name isn't super common (especially the spelling) and my last name isn't super common. When combining my first AND last name together it's REALLY not common. Today around 12pmish I received notification from USPS and Etsy that my item was delivered to the front desk/receptionist. Usually by 2pmish I would receive email notification from UPS that my package was received, since I didn't receive notification I went there anyways and good thing I did. Now if you don't know UPS puts a slip in your box and I guess that's when your notified about your packages and then they hold them. I went to check my box first and no slip was in there so I waited in line. I told her I should have a package but I didn't get notification from them, she checked for my name and box number and found nothing. Then she tried to place blame on USPS (for those who never worked a customer service job, this is a technique that you use to brush off a customer and hope the customer take it and go) but today was not the day to brush me off because there was a custom piece in that package that I've been waiting 2 weeks for and have been tracking religiously. So since there was a line, I waited patiently for her to get through everyone and let her know that I know that someone has a box there too with my FIRST name and I received her mail in my box before. So she goes back into the system and states that I'm the only one with MY last name (of course) but there is someone else with my FIRST name (-_-) (I just said that right? Lol) anyways, she goes to check that other person's package and long behold it's my f*cking name on there, FIRST and LAST! Now, bare with me because this part p*issed me off, she tried to place the blame on me now! She stated that I should put my box number on my stuff. No apology for their mistake for placing someone else's box # sticker on my package even though the last names were different? This was the FIRST in 7 years that I experienced this mistake and still no apology that it was your fault for not paying attention? Then she goes on to say that "only Ricardo really knows the customers like that, so he knows which customer is which when they come in". Um, ok, but you've been here long enough to pay attention to box holders who have been going in to retrieve mail often, and there was a guy prior to you who knew who I was a few weeks after he started. Maybe your just not paying as close attention as you should be. I shouldn't have to depend on Ricardo to make sure my sh*t is getting to me. He can't hold your hand and make sure things are going smoothly when he's not even in the building. Next time pay attention to what y'all are doing. Ricardo seems to be busy everytime I see him anyways and I can't stop him and be like "I don't want her handling my stuff, can you do it instead?" Good thing I went into this place and stood my ground because someone else would have been walking around with my personalized item around their neck! I give 4 stars because before today, I had no issues. The minus 1 star is due to her mistake and placing the blame elsewhere and not accepting responsibility. read more

I have a table need to ship, but the store employee told me they dont accept big packages. I wonder if UPS headquarter know about this. I will file complaint w the headquarter. Dropship location that dont accept big package? What is the point. read more

Staff here are very lazy don't even want to do their job little short girl and store manager gossip so much about their customers instead of working . Zerrooo stars I'll take my business somewhere else read more

We arrived about 10 minutes before closing on Saturday and there was a paper posted stating "BRB 10 min". Not sure how long that was posted but that's ridiculous. The store is closing soon and I've already seen a couple of people try to go in. My package will be late as a result. Will not be returning to this location. Obviously bad management. read more

They dont offer all the services other stores do. Dont waste your time here or using the email service to print your documents.

I had printed my document from my email and was charged $2.22 by the employee Lesley . But the print out was blurry and she didn't confirm with me before I left. I returned in 10 minutes because the company didn't accept the blurry print out. I asked Lesley to see if she could print a better picture and she replied that she couldn't do anything about. I asked for her expertise to see if there were any other methods to make a better picture and she couldn't advise anything. She was so unprofessional . Then I asked her if it would help if my daughter sent the document scanned? She reprinted and it was missing parts of the document. When she adjusted it, the print out was fine. Then she charged me again for $2.22 and I asked " are serious for charging me again?" She told me once I left the store, she had to charge me again. I think this is ridiculous , she should confirm with me if the document was ok if it was blurry in the first place before I left the store. There should also be a sign that says their policy will charge you again if you left the store. I ended up $4.44 for 1 black and white paper. This is the way they try to make money out of the customer. I will not return back to this store. read more

I was supposed to get my package today and didn't get it this the last time I'm using ups services lazy ass workers.

101 W Mission Blvd Ste 110, Pomona, CA 91766 Absolutely the worst experience I have ever had at a ups store. I came in to simply get a the tall asian-american gentleman to print a shipping label for me which I had spoken with him about the previous day. He very rudely told me to send it to the stores email so he could print it out. Then he goes in the back on a phone call for at least 5 min. I finally called out too him "hello sir did you get that email so we can print this label? Once againhe rudely says I didn't get it I dont know what to tell you. And proceeds to help another customer. I said "sir we were here first that's very rude to bypass us like that" ! The guy says leave get out now or I will call security read more

I called in advance for a live scan info and was told not to come between 2-3 but could come until close. I get there at 5 and I'm told they don't do livescans after 5 and I can wait around, but shipping customers have priority and may or may not get to me. Very unprofessional and understaffed. read more

Don't charge for tape . Attentive employees making sure you don't have to wait. Never go to the Ontario UPS on Archibald.

Ricardo was on it! He deserves a raise. Multi tasking, notarizing, faxing and shipping items all within a matter of minutes.

Love it!! Definitely 5 stars!!!! Easy and Quick!!! Very advanced knowledgable!!!! Even thou the Chino Hills location is really close to me, I still DO NOT choose that location, they suck!!! read more

I came here for help printing and email attachment I'm not to computer savvy. The help I got was there's the computer it's $5 to log in. What happened to customer service? It wasn't busy. If I knew how to work the printer I would have done it at home read more

By far the worst printing "company " I've been to This particular store should not even have printing services. I went in to get business cards flyers and brochures designed and was referred to by a friend of mine that had his business cards designed a few years ago and the guy working seemed like he had no graphic background he was very rude and I feel had horrible customer service skills. He may be running that store but if he plans on getting anywhere he should check himself.... read more

Quick, efficient service. It'll cost you $1 per sheet to fax something and no notary service on the weekend. Also, one of their workers look like Tiger woods. read more

Just Stopped In To Drop Off A PrePaid Box...I Was Met By A Young Man With Excellent Customer Service Skills He Should Be Rewarded For His Great Customer Service Skills... read more