SO happy I stopped at this location. I originally planned to come in and cut my own wedding menus, but Julian was attentive and kindly took care of it for me. I was really nervous in that moment because these are for my wedding and I wanted everything to be perfect. He took his time, paid attention to detail, and really made me feel confident that they would come out exactly right. I never felt rushed, which meant a lot to me. Also, if it wasn't for Ralph helping out at the front with all the customers coming in, Julian wouldn't have been able to focus and execute everything so perfectly. Truly grateful for both of their help and the value they provided. I really appreciate their time and effort! read more

The UPS Store - Wedding Menu - Shipping Centers Near Me - Claremont, California

I came in today with a big package that nobody would want to help with. 3 workers there and I could tell by their faces that they wanted nothing to do with it. However John stepped up and helped me out. Weighing in and getting the dimensions of my package. Great worker, helped me get a quote for shipping for my item I was selling through eBay. Thanks again for the help. You all here are always helpful for the most part but especially John. Thank you. read more

Dont go to this location. Horrible service. I usually go to the one in La verne which opens at 8am and today I happened to be around this location so decided to stop by and drop off my package. I didn't notice this location opened at 8:30am. The door was opened, I just stepped inside the store, saw two workers was standing inside chit chatting. I haven't even have a chance to ask them what time they are open. The lady was staring at me and yelled "WE ARE CLOSED, WE ARE CLOSED " like im abt to break in the store or something. Just simply says we gonna open in 15 mins if you dont mind waiting. Thats should be it but she chose to yelled at me instead. read more

I came in to do a return label and the gentleman was so helpful and told me if l can't get it to work right to just come back and he will help me again. He also had good manners! read more

I was on my way to pick up my Mom for our Saturday run to San Gabriel Valley area. I needed to drop off an Amazon return package to a UPS Store. I didn't even know there was one in downtown Claremont. I drive by it all the time on Indian Hill Blvd. Sometimes when we're not looking for a particular business, we just don't see them. Anyway, glad to know they are here for my future visits. This location has two entrances; one from the main street on Indian Hill Blvd and another from the back near the parking lot. I entered through the back door since I parked in the back parking lot. Parking is limited and space is tight... please have patience and be careful when backing up. It was the quickest UPS Store visit that I have ever experienced. I had put down the package on the counter, the nice young lady scanned it, and then provided me a receipt afterwards. Transaction was done! It was that fast! Thank you! I wish every UPS Store visit could be this quick. Of course, I made my visit a tad longer because I was taking pictures of the place for my Yelp review LOL. Soon after, I exited through the front entrance to take more pictures LOL. I had to walk around the building to get back to my car. It's all good. I don't mind the walk... it's good for me. This will be my go-to UPS Store when I'm in the Claremont area. That's for sure. Btw, they also offer copying, packing, and shipping services. They have gift bags and other accessories for purchase. Just a great shop all around! read more

See all

Manager (woman with bun not friendly to customers ) came to self print at 10am and was being shouted at over other customers , "that won't work with your phone " and you need to have it saved as pdf only . Clearly had it on a usb , she then sent her work as I over heard her "can you help him " He was very nice , but also heard a lady being scolded for asking for tape , "well we charge $1" there's way to talk to customers and that was not it. Also her treatment of staff not great read more

Sylvia "manager" super rude. Explains why others don't work well here. Hung up while on the phone sounds like she's mad at the world. Clearly can't handle her job, rather drive 50 miles out to another location than step a foot in here again read more

The rudest lady working here always. 12/11 around 10am lady with pony tail EXTREMELTY rude to a guy trying to print something. She proceeded to be rude to another woman about taping her box. She then yelled to her coworker and talked down to him and made him handle the customers. Not okay behavior whatsoever. The other man working there though was SO helpful and so nice. read more

I've been coming here for years. It's close to my sushi spot. They're always helpful and quick.

Horrible customer service. Came in to ship a number of fragile items and the rep was snappy and unwelcoming. She told me it would be cheapest to ship all the items in one large oversized box which was quoted to be over $200. I ran the quotes myself on the website and it was actually cheaper to ship the items separately, but she would not help in matching the quote or help with separating the items. Saying that if I wanted to use the online quotes I had to print the labels myself and package the items away from the store. Felt like I was being ripped off. read more

The convenience of this location is the only positive. The customer service is consistently poor, and the atmosphere feels uncomfortable and unwelcoming. When the Amazon kiosk line becomes extremely long, employees do not offer assistance or step in to help manage it, even when the rest of the store is empty. As a customer, you never know what to expect--whether the line will be long or short, or whether anyone will help at all. I've interacted with multiple employees here, and none have been friendly, proactive, or willing to go beyond the bare minimum. Overall, the lack of professionalism and customer care makes this location frustrating to use. Will not return read more

Horrible customer service. Men are lazy here and don't like to work. Very slow, won't be returning. Didn't offer to help just watches and stares. Store looks dirty. Needs new management read more

Came in for an Amazon return. The young man that helped me today was friendly and helpful. I love when a business is hassle free and easy.

First and foremost Silvia the store manager always greets me with a smile as soon as I walk in the door.THIS CHICK ROCKS ILL NEVER USE ANOTHER UPS STORE!! Customer service is on point as well as her skills. Always make sure I get the value for my money. I had a custom box made for an item for work that's wasn't ready to be shipped yet. Asked me to bring it in and it was done within an hour. As I was waiting in line the other employees seemed polite and skilled and got customers in and out pretty quickly. The store owner did an amazing job hiring her. read more

$2.00 to send a card via USPS!?!? I would've been fine with $1.00 for "convenience" but that's an outrageous charge. Don't bother coming here. read more

Lisa is absolutely amazing. I asked for her help in disputing an issue I had with UPS delivering my package and she went above and beyond to help me. She extensively communicated with me and provided me updates. UPS wanted me to pay to reship my packages and she resolved the issue for me. I couldn't thank her enough!!!! read more

I received a notice that I needed to pick up a package at this UPS location. I came in the next day, and was brushed off by an employee. She was on the phone with someone else while talking to me, implied that the package was probably being re-delivered already anyway, and after asking me to "stick around" (I assumed to wait until she got off the phone) she called for the next customer and completely ignored me. After 24 hours my package was still not delivered, so I filed a package re-delivery request on the UPS website as directed. It is now over a week later and I have received no updates or information about my package. I have called UPS four times, visited my local UPS store twice, and attempted to contact the original shipper all with no luck. I've been told I need to pick up a package, was ignored when I tried to do so, and followed the directions on UPS to have my package delivered, only to learn that even without notifying me my package is now considered "lost." I am unable to file a claim online, over the phone, or in person. This feels like a system designed perfectly for UPS to steal packages with absolutely no consequences. At this point I don't even care if I get my package or not, if a refund is all I can get thats fine. But I will not let this go and I will not be easy to steal from. UPS, if I am not given an opportunity to file a claim with your company in the next month, I will pursue legal action. read more

Service is great all the time here. Fast and very helpful. Silv did a great job helping me all the time.

Horrible customer service. They are rude and cruel and refuse to do their jobs. They also are very very slow and make you wait forever! Beware! read more

This is a great UPS Store location with friendly employees, lots of services offered, and cleanliness. I popped in yesterday to drop off some Amazon returns - so easy! The only bummer is the parking situation. Parking is not available in front and the lot behind is small, compact, and shared with several other businesses. Plan ahead if you're going during rush hours. Also, check it's hours before stopping in. They aren't open as long as other locations. read more

This UPS is right around the corner from my house. The male employee is very helpful and friendly! However, the lady (who usually has her hair in a bun) needs to work on her customer service. She's very rude. I've come multiple times and one time when I had an Amazon return she directed me to the Amazon return station and shouted directions at me from behind the counter. I was the only one at the store. Either actually come to my side and help me or help me at the counter. Don't be lazy and shout directions at me from afar. I've stopped coming here solely because of her. read more

My husband and I came in a week ago to ship out 5 packages. The young man working was very helpful and helped us pick out boxes and gave us our receipt. He then told us to have a good day without the boxes being sealed. I felt weird about this and against my better judgment we left. 4 out of the 5 boxes made it to their destination- and conveniently the most expensive item never left the store. We will need to file a claim with UPS and I know that will be a tedious process. I wish there were still honest people in this world. It's very disheartening. read more

The location is convenient and the employees overall get their job done. This review is for constructive criticism; if there is no one in the store taking up your time please don't force us to use the self Amazon scan return machine. It uses a lot of plastic and paper; and honestly wastes a lot of time for the customer. The employee guided me to the machine taught me the basics and then proceeded to stand and watch me from behind the counter because there was nothing else to do in the store. read more

The store is always busy but don't be afraid to wait. They are fast and reliable! Lisa is super nice and helpful! I use them every time I need to ship anything. They also do some printing. I recommend this store for all your packing and shipping needs! read more

This store has rude workers, especially their manager. She is beyond rude for no reason. Even though this store is closer, I would rather drive to the UPS store in La Verne or Postal Annex. This place has inconsistent prices for their service. But it's not about the cost so much, but about how they treat their customers. If they disregard their customers in this way, why should they be trusted? I rarely write something like this for a business, but this place is pretty bad in customer service and people should really go elsewhere unless you don't mind rude people. read more

I've been here a couple of times, once to get some documents notarized, and a few times to drop off packages. The notary was pretty friendly and this location is usually pretty quick, and there doesn't seem to be much of a wait or a line on the weekends when I've been. I'll definitely be back at this UPS store. read more

Go here for Passport Pictures, this UPS store offers 3 pictures so you the customer can pick the best. Phillip was very professional. I was in need to get my PP pic and had a horrible experience at The Village Postmark. A waste of $16.50 . The women who took the photo offered only one and it was washed out, blurry picture that would have been rejected bc I was wearing a white top. I should have left when she said "I TAKE GREAT MUG SHOTS". She should go work at a prison, she has the perfect personality for one. And she doesn't know the rules for taking PP pictures. read more

I usually don't leave reviews for stores like this but I've been here a few times and each time the customer service has always been great. They are always super friendly to me and even when I did my fingerprints they were able to get me in and out in a timely manner. read more

Very conveniently located UPS store. Came here with my mom to get some documents notarized and Jacob was very helpful and friendly. It also smells nice in here. read more

Staff were friendly. They were able to help me ship out my item. Process was fast. This is my preferred drop off location when I need to use UPS services. Additional parking is in the back or side streets. read more

AMAZING customer service! Sandra was so patient with us with all our returns! She didn't make us feel like an inconvenience (we had ALOT of packages) but she assisted us and made us feel welcomed! The staff (the other girls I forgot to get their names) were helpful when I needed to print and helped us figure out our order! Thank you ladies for make our experience great!!! We will definitely only be coming to this UPS store and letting our friends know how friendly they were! read more

This review is to help forewarn anyone that may set this place as an "Accesspoint" to pick up orders purchased online, or any kind of order honestly. If the customer service at this location was at least sufficient/adequate I wouldn't hesitate to return here for other services. I work in the surgical pathology department at a hospital providing patient care everyday, working easily 10+ hours 5 (sometimes 6) days a week, and their customer service is NOT something you would want to deal with after a long day of work where it is stessful already. I would not recommend this location and would truly believe all the other bad customer service related reviews on here. On Wednesday I received an email notification from Urban Outfitters and UPS stating my package had arrived at this location at 1:10 PM. After getting off work I arrived at UPS and asked the only employee there that I was there to pick up a package. She took my name, looked it up in on the system, and told me that the package was not there because my name was not on their "pickup list". I took out my phone to double check the tracking info, and during that time she seemed overall uninvolved/inattentive to the situation even though I was the only customer there. Made me think why she wouldn't just take a quick moment to check the back even just to make sure. I proceeded to show her the 1:10 PM arrival stamp on the tracking. The employee then told me that sometimes the tracking updates the delivery as such and the package usually arrives a day or two later. To me, that didn't make any sense, unless the driver intentionally scanned to forge some kind of package delivery turn around time, or it was lost/stolen. It was my mistake for even giving her the benefit o the doubt and agreeing to check back the next day. The following day I observed the UPS tracking info once more to see is I can find any details before making the phone call. I noticed that on the tracking it said that the package WAS RECEIVED on the Wednesday at 1:10pm by SANDRA. I called UPS after work to verify the my package at this location. This time a different employee answered, and as I explained my inquiry over the phone she responded "So what do you want?" in a less than satisfactory customer service tone. Once she understood my message she asked for my name and address. After giving her the information, in a rude tone asks me "Is that the name on the package?" and I was just trying to hide my frustration at this point. Once the employee looked up my information she tell me the exact same thing the girl from the day before mentioned which was that my name is not on the Pickup List so my package is not there. The moment I tell her that the package was received by SANDRA the prior day on the tracking I here an "Oh..." and lo and behold she finds my package in the back. I arrive at the location after a 40 minute commute back from work and see two employees. When one of them finally calls me over I mentioned that I was, once again, there to pick up a package. After asking for my full name this time, the employee (which I'm assuming was the one I spoke to over the phone) told me that my package was no there since I was not on their Pickup List. The moment I tell her that I was the one who called in to ask about my package picked up by SANDRA, she immediately runs to the back to grab my package which indicates she knew who I was. The rest seemed simple, I sign for the package and leave. I got on my car and started driving home...When I get a phone call from this UPS location on the road. When I picked up the girl tells me that I had to pay $5 for setting this UPS location as the Accesspoint for picking up a package. I was confused since it didn't mention anywhere about additional fees I would have to pay on site on the UPS tracking or when I was purchasing my item. As I was driving trying to think how this is possible the employee asks "So are you going to pay over phone, or are you coming back?" No apologies as far as even her making the mishap of not being able to fulfill the task and causing such an inconvenience. I decided that if I was going to write this review I wanted to at least do my due diligence so I have every right to complain about how terrible this place really is. Their staff could have all just taken a small extra step to make a trip to the back and check to remedy the situation, but they failed to do so. I called UPS customer service afterwards to ask about the location and was informed that this is a family owned location so it is not contracted under the actual UPS. Hence the $5 "Package Receiving Fee" for setting this location as an Accesspoint and the employees that seem like they lack overall training. Other UPS owned locations will not charge you the $5. During these challenging times I am all for helping family owned businesses, all the way, but I will be one of the customers that will never return here. read more

The store is well organized and spotless and the staff is very personable and friendly. And the store manager, Silvia, is amazing. She's attentive and knowledgeable. I've been in several times picking up and dropping off packages. She always made sure I was taken care of. She's really the nucleus of the store. If you have a package to pick up or ship, this is the place. read more

This store has been an absolute life-saver to me. From owning my own business to another career transition, they've done everything from printing, laminating, mailbox services, and more. Service has always been great and I always make it a point to go there before anywhere else. read more

Been to this UPS multiple times and my experience has been great! Whenever I have an issue that needs to be resolved the employees like Silvia are always ready to help. Yes, I do recommend going to this UPS store! read more

The staff at this location is great. It can get busy but they are fast and efficient. The other franchises should take lessons from that crew. Names I've seen on name tags are Silvia, October and Jacob. Good Job guys!!! Definitely my go to TheUpsStore location!! read more

This place is trash. Had to make a Amazon return and the woman helping me with the dead eyes said I needed to pay a fee to tape and ship it? I wasn't going to pay $1.50 for a strip of tape. The price wasn't a big deal but I didn't have my wallet on me either. I've made a ton of returns at multiple UPS locations and this has never been an issue. I left with my big ass box that I hauled in and drove to another location 3 miles out of the way, to which they simply took it as easily as it should've been initially. read more

When I asked the employee if he could help me send a package once I logged into my new online account on the UPS website, he said, "I don't know what you're talking about." read more

I've gone here a few times now and I've never had a good experience. Parking is usually a pain. My biggest issue however, is the staff that I've encountered. They have been unhelpful and rude. Always have tried to charge me for anything little thing they can find. I had an Amazon box return that needed 1 extra strip of tape to the side and they charged me $3! I'm sorry, but that's ridiculous. I do not recommend this location. The one off foothill in LaVerne is so much better! read more

Never again will I come here they are thieves !!!!! They stold my package !!! What a scam artist