Once again I had a good experience here--the staff helped me choose the right shape and size box to…read moresend some randomly shaped and sized items as compactly as possible. They gave me all the shipping options and the process was very smooth. It was convenient to park in the short term designated spots in front, and I had no wait time at 3 p.m. on a Tuesday.

The service, quality and value in getting notarized was great. The kind spirited staff were…read moreefficient and professional that made me feel as ease in doing business here. Highly recommend this location to get notarized and other postal service needs met. Thank you!

So glad i found this place!! It came up on apple maps when i searched for a post office to ship a…read morepackage off at since they were all about to close and i didn't want to wait in a huge line. Amanda at the front desk is SUPER friendly and both times I've gone I have been in and out of there in literally less than two minutes. The only packages i ever really ship are to my long distance friend, so thank you Postal Connection for making it such a smooth and simple process to help me connect with my friend :) Definitely would recommend this spot to anyone!

The woman at the counter is so helpful and kind and patient. She really goes out of her way to make…read morethe mail process easy. She explains the process and what you need and all the pricing options. I wouldn't go anywhere else.

SO happy I stopped at this location. I originally planned to come in and cut my own wedding menus,…read morebut Julian was attentive and kindly took care of it for me. I was really nervous in that moment because these are for my wedding and I wanted everything to be perfect. He took his time, paid attention to detail, and really made me feel confident that they would come out exactly right. I never felt rushed, which meant a lot to me. Also, if it wasn't for Ralph helping out at the front with all the customers coming in, Julian wouldn't have been able to focus and execute everything so perfectly. Truly grateful for both of their help and the value they provided. I really appreciate their time and effort!

Never will do business with this location again. Too many other UPS locations to choose from to…read morewaste my time. I went to have a large amount of shredding done and the young man I spoke with on the phone was very kind to carry it in for me. I went to this location because a 25% off coupon was offered specifically for shredding services, however the manager refused to honor the coupon. I showed her the coupon and she stated they don't honor any coupons. I didn't take my business elsewhere only because I didn't want the guy to have to carry 75lbs back to my car.

This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

So I'm here to report an experience I just had at this location. When I walked in the gentleman…read moregreeted me kindly and explained how to get the items I needed printed. As I was printing my docs, an elderly Hispanic couple walked in. They did not speak English. The gentleman who was kind to me previously was now very rude and impatient and was borderline yelling at these customers. What they were asking for was not difficult to understand. Mind you they are legal residents (not that it freaking matters) I know because they were there to make copies of their green cards. Anyway the worker offered very little support and then walked away. Keep in mind the store is empty. It's just me and this couple. I finish printing. They stood there looking confused so I helped them super quick they only needed a total for 4 pages printed. Do better FedEx. Hire people with a sense of decency. Dude literally went to vacuum a spotless carpet while I walked them through the process and helped them. Took me two minutes. Bro high key came off mad xenophobic. Unacceptable service from my perspective. Won't be back.

I came here last week for 2 copies of one document. I don't go here alot so I asked the guy if he…read morecould help me real quick. He said he was busy with some print jobs, that he couldn't. My machine ended up printing 2 blank sheets and had a need a toner replacement message. So he ended up needing to come to my machine anyways. It charged me for 4 copies, but he did refund me for two that were blank. If he would have helped me in the first place maybe this would have been a better review. I usually go to Staples, but since I had time issue and the person I was helping lived closer to here, I figured would be better to come here. Would like to see better customer service here.

This postal service place is one of the fastest in my opinion. Big shout out to Katarina for…read morehelping me with my passport renewal. She was very patient, kind and explained the whys and hows. Couldn't have done it without her help. Passport photos also took less than 5 minutes. It is a bit of wait but considering every other postal service place I've been, it's quick.

IMPORTANT if you work or live nearby!…read more Our office is a few blocks away from this location, on Towne. Our postal carrier has been NO SHOW for three days straight, resulting in many prepaid packages that needed to be shipped ASAP. We waited on the third day to see if the carrier would actually come. Surprise surprise, they did not. So we pulled into this location at 4:45PM with a dolly full of prepaid boxes. The rude lady behind the counter promptly refused to accept them, saying that our zip code is 91767, which is technically Pomona. Therefore, we could only take our boxes to a Pomona USPS office. What a crock!!!!! UPS, FedEx, DHL, nobody has such a ridiculous problem. The employees are just too lazy to scan the boxes, and therefore refused to accept them even though they were pre-labeled. Don't come to this location. I'm seriously tempted to send in a complaint. You will be treated rudely and refused service.

They took care of everything super fast , decent pricing with great customer service.read more

Horrible customer service man in the front .. no name tag of course.. very rude shouldnt be working…read morehere with that ugly attitude!!

Unbelievably great customer service here!!! Jessica spent a great deal of her time tracking down…read moreand argueing with UPS over a damage claim for our business. I would have given up, if not for her persistence. It took awhile, but in the end she got us more than we expected. Thanks again for your hard work!!

Always feel like I'm doing something wrong when I go in there. There is a new man working there an…read moreelderly gentleman with white hair who is always very rude. He definitely doesn't act like he wants to work there. Most of the time the other employees are nice. Unfortunately, have to go there more often because the post office closed across the street.