I have used Postarena twice, and I am a fan. The customer service is A1. Both times I have been there, the same man has helped me and he is incredibly patient and efficient as I usually come in with big things to ship. I always feel welcomed when I come in. Secondly, I ship to the same address usually, and I feel like Im really in a "mom and pop" sort of place because the information saves in their system. They just ask "have you been here before?" If yes, then you can pretty much guarantee your info will be readily available because it's saved for you. I love that personal touch. The con? It's a bit pricey. I suppose I am paying for the convenience and personal touch, but the cost is a bit on the pricey side. I usually get a large flat rate box, and it ships for $18.50 I believe. Not terribly priced, but a bit more than the post office. All in all, I have had nothing but great experiences here. It's EASY, fast, and personal. I love those things about Postarena :) read more

They are supposed to open up at 10 AM and when I arrived just after 10 AM there was a sign on the door that they would be returning at 10:15 AM. I then waited until past 10:30 and still no one showed up and their phone line was busy. If you're gonna run a business, you'd think that you would follow your own business hours. I highly suggest just finding somewhere else to go. read more

They never answered and to me a business that doesn't answer their phone is sending the wrong message-

The staff at Post Arena are really nice and easy to work with. Every time I stop by, they're friendly and quick to help. It's super convenient having everything in one place--shipping, notary, and printing--so I can get things done fast. Definitely my go-to spot in Rancho! read more

Good service here, friendly. Good prices on shipping. Cheaper than where I was going before. Will be using as my primary shipping base. read more

This USED to be a good place for shipping and mailing supplies. But the owners have changed and now it's a waste of commercial space as well as the bowl haircut guy that knows absolutely nothing about customer service. The store is pretty much empty and the kids that work there are clueless, and half the time they close early. read more

This place charged me to pickup an item even though they are a DHL pickup point. I don't think that the charge was legitimate and when I asked DHL afterward they said that this is not the usual way that business is done. I will not be picking up a package here again after they ripped me off. read more

I reasonably mailed a item also purchased some other items. i used my debit card to pay. i check my bank statement and they had charged more than what was on my receipt. I return to inquire about it, i was told that it was debit or credit card fee. I was not informed about a card fee at the time of my purchase. I should have been informed about the card fee before using my card,also the fee should been added to my receipt. my service was excellent. 07/03/2024 #187327 =21.97 total for purchase Bank Account billed 22.69 Jeff Hardison read more

I came on a Saturday at 3:45 and it was closed. Maybe update your hours. Says you 4pm. I drove out of my way to come here. Now I have to wait till Monday for a pick up. read more

I came to yelp looking for business hours and I see this place only has 3 stars. I've been coming here for years. Not often, grant you, but I would say at least 1-2 times a year and they have always had the best customer service. I do mail so rarely they have to explain everything to me and they do so without annoyance or frustration at my probably stupid questions. They treat my kids really nice. And never once has any of my mail/packages ever gone astray. Can't think of why they would have poor overall reviews so I'm adding my 2cents here. read more

This is your one stop for postal and shipping needs. I had a large envelope and needed to know the price for the stamp. The gentleman behind the counter was friendly , weighed my envelope , and printed out the stamp. Super fast and easy. No long line like at my local post office. This store also had office supplies, gift bags, cards, and a big display of Eos lip balm ( not sure why so much lip balm ). Everything was over priced , but one has to remember that we pay for convenience. Notary services are available along with package drop off for an additions $1 charge. read more

Post Arena - Groupon - Shipping Centers Near Me - Rancho Cucamonga, California

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Missed my delivery packages from DHL,I had an option to pick up from DHL pick up point which is this store or requested DHL to redeliver again the next day.I should've request DHL to re deliver to my address instead picked up from this place,they charged money to pick up.Not recommended this store to hold your packages when you missed delivery day! read more

We have been coming to post arena for a long time now and they have always been great! Zach usually helps us and he's great! He always has our packages ready even before we enter the store. Super efficient and convenient. read more

It's a shame, this place provides great service, but it's always HOT inside and stinks inside like a damp public restroom in a homeless camp. I feel sorry for the workers.. read more

I come here to send my packages off all the time! I've been coming here for years and have seen different management/owners. This place will forever have my business. Great ownership and management. The staff here is extremely friendly and helpful and the price is always right. Other mom and pop places like to charge you for tape usage and everything else but not this place. It's also great to know that I've become sort of a regular so the gentleman knows where I'm sending the majority of my return packages to. They'll always have my business. read more

Not the best customer service. Feel like they are highly inconvenienced for just serving me (which happens to be their job). Wasn't asking for anything special, just dropping off a package. In addition to a non-enthusiastic service, I got charged a $1 on top of that for a prepaid UPS package, PREPAID!! Is that even legal? I understand if I had to have them print my label, a $1 fee would be for the label. But this was not the case, a label has been printed by me and stuck on the package already. Won't be seeing me come back here. read more

Post Arena - Shipping Centers Near Me - Rancho Cucamonga, California

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Was quoted $92 dollars to send at "USPS" option to England with no tracking available. As I've been sending packages to the UK (including during COVID) for a decade, I knew this was BS. I came to the post office & the package cost $26 to ship with tracking. I spent less than 10 mins at the post office. Idk about you all, but $66 is not worth having these people "stand in line so you don't have to." Don't waste your time & go straight to the USPS. I came here for convenience & it was a bust. read more

This place charges $1 for you to drop any package off with a prepaid shipping label... other postal annex locations don't charge...

Customer service is great and the job gets done. I use their services often with no issues. I definitely recommend using them for your mailbox or mailing needs read more

Terrible customer service, male employee just yells from the back or doesn't look up from his phone. I used to drop my packages here for usps. Today I was told because the package didn't fit in their slot, I would have to pay a dollar per package, to drop them there. Nah! I'm good.... Back to UPS at Carnelian and 19th, where they leave a bin to drop as many as you like... NO CHARGE read more

Just avoid renting a mail box at this location I wanted to rent for another 6 months they told me that I was late so they wanted to charge me an extra $10 dollars for it. Lady said that they send me an email I check my email in front of her never received the email no even in my spam email like she said trying to make excuses just to get the extra $10 looks like they're desperate for money. Once the 30 days are done I will be renting in another P.O. Box there's plenty of better options. Take your Business where there appreciate your Business. read more

Always helpful! I pretty much go in and out knowing that my package will be handled properly and accordingly with them. I don't know the names of all the staff but I've had the courage to ask the name of one of them, AJ, and he's very helpful just like everyone else who works there. read more

This place is wonderful with the very best customer service. They both go so much out of their way for their customers and are always very kind. Zac is hard working and excellent at solving problems. They're highly recommended by me. read more

The gentleman working today was patient and helpful despite having a holiday crowd and this aweful pandemic.

If I could give this place a negative rating I would. Before staff changed the service was super great but now with the new staff (kids) in place customer service has gone beyond horrible the owner has a hands off approach and allow the kids that she has hired to run her business. I will be surprised if this store stay open for another year. I would love to see another owner come in and take over and bring in more s mature staff. read more

We have had our PO Box here for years. Recently they have switched owners / management and it has gone down hill. They hours of operation changed so we are unable to pick up our mail and packages before or after work and have to wait until the weekend. Now on top of things they do not open on time. Today they were suppose to open at 10 and yet again they are late and not opening on time. We will be discontinuing our mail service here and going elsewhere which is very unfortunate. You have lost longtime customers. read more

I strongly recommend you take your mailbox and shipping needs elsewhere. We experienced identical problems as Meridith B. The owner of this business appears unstable. Sometimes nice, sometimes aggressive and rude. We simply asked about the $1.00 charge for dropping off prepaid UPS parcels. He basically said, "It's only four quarters". When asked his name, he virtually snapped. He began recording himself falsely accusing my wife of being drunk. She doesn't drink. He stated in front of other customers that she had been kicked out three times before. Not true. Apparently he isn't familiar with the old saying, "It's not the amount, it's the principle". After he became enraged, he also threatened to throw our parcel in the trash. The only thing he didn't do was physically assault my wife, who is less than 5' tall. This is not my idea of customer service when you can drop a parcel anywhere else without a fee. That's what we're doing! There are two UPS stores within a five minute drive. What store owner records customers?! He can run his business however he wants. But, we are taking our business, as consumers, elsewhere where this kind of treatment never happens. read more

Super helpful. Friendly. Informative with our FedEx questions. Plus good selection of snackies and individual office supplies. Would definitely recommend. Located to the left of Ralph's when facing the front. read more

I've been going to Post Arena for years now. I used to go when the old owners were there too. The owners and staff are always so kind and friendly to me and know me by name. I rent a mailbox there as well as utilize many of their services. This is my preferred location to ship all of my packages for my business and I plan on supporting their business as long as I am still in the area. Thank you to the owners and staff of Post Arena!! I appreciate all of you and your kindness and hard work!! read more

Post Arena is a home away from home. It is so much better with the new owner, Christina. I can go there and sit on the computer and get my business done with the help of two amazing people, Aj and Sara Quevedo. I love them to death. Thank you you guys for making my business a success and my life so much easier. read more

Very DISAPPOINTED!! We took our 2 stamped and addressed envelopes to this Post Arena on Milliken and Baseline next to Ralphs. The lady took our envelopes to the back, but it never get sent to the correct person. The people that we mailed these envelopes to had called us informing us that they never received their envelope. We are very frustrated and worried about where these important envelopes are. We trusted this Post Arena. We will NEVER mail anything from here again. read more

Great place for all your office and shipping needs. Always has cute little cards and candies too. Been coming here for 4 years since I moved :) read more

Not only are they outrageously expensive, but they have no customer service skills at all. They are extremely rude and only care about the money. There used to be a gentleman that worked here, he and his wife were very kind. I remember the owner said they were opening a store in LA for them, but that was a lie so I guess they are liars too. I will take my business to Postal Perfect on Foothill for now on. Avoid Mail Center and More down the road as well seeing as how the owner for Post Arena owns that one as well. read more

Friendly, fast, efficient and confident service My printer wasn't working n I know they are always helpful read more

Best postal place in the Inland Empire! I've gone to many other places But no other place is comparable. Friendly staff and extremely quick.never have to wait at all. I highly recommend them read more

Have been going to this facility for years and have always had great customer service, but apparently it's under new management. The guy who works behind the counter looks extremely unprofessional with his greasy hair, thin T-shirt and stretchy gym shorts. It was around 4:30 when I was there and he told all of the customers they had to leave because he had to take the mail to the post office. People were NOT happy. Who closes a mail place at the busiest time of the day?!! He was faxing something for me and couldn't get it to go through. He left me in there for more than a minute while he carried a load of mail out to his car. If I was dishonest, I could've stolen a lot of merchandise while he was gone. I'm guessing the new management is young and inexperienced. I give it 6 months before it's under new management again. read more

Apparently, I just went on Yelp and came across that Christina from Post Arena replied to my first review I gave about a year ago. But I'm compelled to respond and post my second review on them , because I find it very disturbing that the owners would try to bully me through here. Instead, of humbling themselves and apologize for the experience I had only tells me how they run their business. Any small business should know the importance of good customer service. I am not concern or afraid of speaking the truth of my experience, because we as customers have the right to write reviews. We are not gaining anything from this, but to give an honest review. Christina made lots of assumptions throughout her response to my review. And lied about how the police sided with them. I can assure you that is a false statement on her part. The police officer did not say that. As a matter fact , the officer was very understanding and showed empathy of the situation that I experienced. And even went so far to understand how I felt being violated having an owner take out his personal cellphone to record and degraded me. I have nothing to hide. If you go and look at the reviews on their business go on Google and Yelp. I'm not the only one who has experienced horrible service with Steve and Christina. I am not one to give reviews all the time or go out of my way to do so. But in this situation I feel it's important. Their behavior as owners and as human being the way they responded was very ugly and nasty. In all my lifetime I've never experienced this magnitude of hostile behavior by the hands of business owner. This isn't about the $1 fee charge that was taken place at that time, it was mainly how they handled the situation , and the terrible service they provide. It was very DISTURBING. I do believe, they feel entitled to go off on anyone they choose to if a customer is not happy with the service, simply because I wanted to ask questions. It wasn't a acceptable to Steve. Christina felt to even comment on my husband and made assumptions to that alone. To go as far to insult a customer's husband because she did not like him putting a review on behalf of me, and knew how upsetting it was for me to be treated that way. I don't care if he wasn't there to witness my experience, but he sure did hear everything that went on over the phone as I was in shocked how Steve the owner spoke to me in such an aggressive manner. Those two have full of hate and so much anger. Not once, did they treat me accordingly to what Christina lied about in her response to my review. That is an absolutely lie. Until this day, as I pass through that business, I still think about the horrific experience I had with them. That's how bad it was. Just read further of other people reviews. It is a pattern with them to "Bully" customers. It's the other way around Christina, you and your husband should be ashamed and embarrassed how you conduct your business. I pray both of you find in your heart to show kindness and understanding for your costumers rather than be hostile with them. read more

I come here for all my mailing or faxing needs. Everyone here is awesome and friendly! I have never had any issues, great small business.

Great service ! I had no idea what I was doing on the computer and they helped for almost am hour to make sure my work was perfect. Glad this place is so close to my house ! read more

I have been using this place for about 6-7 years already ... the service is BY FAR the best !!! Customer service ever !!!!!! They are friendly , professional and have plenty of supplies always.!!! Great place read more