I was at this ups store around 11:45 or so on 9/2 doing some returns at the kiosk when I heard another customer getting upset over the information the associate was giving him. I am a frequent customer and this man was just rude and loud. The young lady let him know the instructions for his return and he automatically raised his voice and questioned why? These people work here and deal with Amazon returns all day long and am pretty sure they know the rules for each return. Once a customer doesn't like what they hear they decide to criticize the employee. I'm including the actual return instructions with this response for anyone who may be unfamiliar with how the different Amazon return options work. Hopefully, this helps clarify the difference between "no box needed" and a return that requires the customer to have the item boxed and sealed. People please READ Instructions don't just stick your phone in an employee's face. For the associates, thank you guys for working hard, maintaining this store clean, organized, and knowledgeable. read more

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I drove out of my way to this UPS Store only to find it closed before its posted business hours. The store is advertised as being open until 7:00 PM, but when I arrived at approximately 6:56 PM, the doors were already locked. I understand that employees have long days and may be eager to go home, but customers rely on the posted hours when planning their visits. Closing early is frustrating and wastes customers' time, fuel, and effort. I hope the owner is aware that the store is not conhonoring its advertised hours. Unfortunately, I was unable to receive the service I needed, and the overall experience was very disappointing. If you need reliable service, I would recommend visiting another UPS Store that follows its posted business hours. Date of Visit: June 2026 read more

The UPS Store - Shipping Centers Near Me - Rancho Cucamonga, California

Kassie & Brigit were GREAT!!! Friendly and courteous with assisting me with my Amazon returns!! Thanks Ladies!!

Great customer service and help from Bridgette and Alisa. So helpful and patient with my order. Very nice location.

Great service I used them to return Spectrum equipment. They were very helpful. Don't go to Spectrum to return just go to UPS.

Imagine if the snarky girl with glasses in the front wasn't a total rude person! I brought an Amazon return that was packaged in a DIFFERENT box and she refused to take it and tried to make me feel dumb lol. You guys need to hire people with a personality better than a bitter person. read more

I love coming to this location. The staff are always sooooo helpful and kind!! They also have the Amazon return kiosk. The store is always clean and neat and tidy. read more

Literally the best staff ever! They are so helpful and help me ship out an antique clock to my daughter. I brought it in for them to pack and they did it perfectly. She got the clock all safely. I come here for returns as well will be back! read more

Ok UPS associate getting me in and out. I had just walked in as customer had finished unloading his van with items to mail, so I walked right up. I was greeted when I entered and the whole process took less than a minute, and that included our brief conversation. Baby girl was working like, "This not the post office, we here to get you in and out".....lol. I had to do a return, so my QR code was scanned, the items were scanned, and a receipt printed out. I don't know how often I'll be going to UPS, but if I need to, this one will be my "go to" spot. read more

Nivie was very helpful! She was knowledgeable and very polite to us and our needs to fax multiple documents to multiple numbers. The price was great and very reasonable. We understand that this location does get busy because we have been here several times where multiple customers are being helped simultaneously. But today (Monday around 12:30 pm) there was only 3 others customers that came in and the other worker came out right away and was attentive to those guests as soon as they came in. Both the workers addressed all guests with warm welcomes as soon as they walked in, including us. We explained our experience we just had at the FedEx across Milliken and we are so glad we left there without help to come here instead for our faxing needs. Nivie was sympathetic to our experience and she was very happy to help us! We highly recommend this location because of the great customer service, speedy service and the fax that was done right by the worker instead of having to do it ourselves like FedEx tried to make us do. read more

First Visit No signage at all for location ( see photo ) Had to return a product from Amazon Associate was friendly. Location was not busy After going through the process for the return, at no point was I informed of a printing fee ( see photo ). In addition, the fee is ridiculous as well $2.99 for (2) copies Ex.. $.20 per page at Office Depot, to compare. I could have easily just went to Kohls to drop off for free. Although I was given the option to cancel the transaction, I did go completely out of my way to go here. Thank You for reading read more

The UPS Store - Front of location - Shipping Centers Near Me - Rancho Cucamonga, California

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This is a really really nice UPS store. It's very bright and inviting when you walk in, and the employees are also very kind. I dropped off an Amazon return box today and that took little to no time. I also took an updated passport photo and was very happy with the result! read more

My son's first passport photo session was a breeze! It was such a quick and adorable experience, and a moment I'll always remember fondly. read more

The UPS Store - Shipping Centers Near Me - Rancho Cucamonga, California

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A [relatively] new UPS store is in town! This location is very convenient for me on my route shopping. Their hours (see posted) are perfect for me. Gena and Stephanie helped me and was able to deliver great service. I surely will be coming back. read more

The UPS Store - Shipping Centers Near Me - Rancho Cucamonga, California

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Cassie was a great help, thanks a lot very pleased with the customer service here. I wold recommend you to check it out

Nivvi is amazing! I had zero idea how to fax and what to do and she made it a breeze! She is the same one who notarized my mom's documents. Little did she know my mom just passed and she made my day with how sweet and patient she is. Thankyou Nivvi I'll be back just to see you! read more

Kassie did an amazing job of helping me with a package yesterday. I had a USPS return label issued to me by a merchant for a return I needed to complete, and she packed it for me perfectly. She also offered to print the label for me and have it picked up. It saved me a long line at the Post Office. She was friendly, knowledgeable, and welcoming throughout the interaction, and even took the time to speak to my kids, 6 and 10 years of age, as she helped us. She is a real asset to the team and is one of the reasons you should bring your business to this location. read more

The younger girls working here were RUDE. It was Saturday and maybe they wished they were somewhere else? The one servicing me claimed I need to make sure it's packaged well in order to ship or i need to buy proper packaging there. I said okay, do you have tape? She snapped and said do you want a receipt? I was so confused. But yeah... that is what I thought I don't need to buy ANYTHING. Mind you, I simply left my box open because I have been asked in the past at other locations to SHOW the product to them and they'll tape it shut. I think they're trained just to charge us more. I'll never return. read more

Amazing service from Kassie! She stayed past closing and helped me with my returns! Thank you, Kassie!

Amazing store and customer service! I always have the best experience here and recently I came a couple minutes before closing and Kassie provided the best customer service and was extremely helpful with most positive attitude. Thank you Kassie!! read more

The quality of service here off of foothill in Masi Plaza is amazing!!!Any Amazon drop offs are welcomed....Been coming here for 1 year and they always take good care of their customers. read more

Cassie was amazing and made my experience great! Loved her! This is my go to store from now on because of her.

The associate was so kind and patient with me! The store is clean and easy to access. Great service!

Honestly, when I say I love my UPS store it's true. The employees are so nice. Everyone is so friendly. The store is always clean, always feels bomb when you walk in air-conditioning blasting and they get you in and out super quick thank you to all the employees you guys do a great job. Thank you, thank you, thank you read more

Navi and all the staff are beyond helpful and patient. I do quite a bit of online shopping and returns at UPS and Navi was who helped me first at this location was so helpful with my multiple returns. And after that first interaction with her, I will only go to this location. Greta customer service read more

Very quick and efficient, got all my returns done. There is also an option to do your it yourself, very quick as well

I did an Amazon return. Kassie help me with my return and was absolutely amazing. Patient and understanding. Such a sweet person. read more

Brigit provided excellent service and made the entire experience smooth and stress-free. She was professional, friendly, and very helpful from start to finish. It's clear she takes pride in her work and cares about doing things right. Interactions like this are what keep customers coming back. Great experience overall--UPS is lucky to have her! read more

Gena helped my husband and I with our shipments. She was extremely friendly and very helpful! Would definitely recommend this UPS Store! read more

This is the best UPS. The staff are always nice and speedy! They get the job done and always have a smile on their face. I go out of my way to go to this location! Thank you! read more

For some reason it doesn't appear on my iPhone maps when I was looking for a local ups. Amazon brought me there. Anyhow, this is the most pleasant store. The staff are very professional and helpful. This was the quickest in and out process for returning my Amazon return. Thank you read more

Nivvi was so super helpful and patient during my visit. She has some great sales skills and some of the best and most pleasant customer service I have ever received!!! read more

Great service very helpful to the gentleman that help me this morning. Help me with all my concerns

Kassie at UPS is absolutely amazing. From the moment I walked in, she was friendly, patient, and incredibly helpful. She took the time to explain my shipping options, made sure everything was packaged correctly, and kept the process quick and stress-free. You can tell she genuinely cares about doing her job well and helping customers. Customer service like hers is rare these days--UPS is lucky to have her. I'll definitely be coming back because of Kassie! read more

We had a great experience here. I came with an older family member, and both Kassie and Brigit were very patient and helpful. They gave us clear instructions and made the whole process easy to understand. Their service was friendly and professional. We really appreciate their help and would definitely recommend this location. read more

Kenneth made my day. He was courteous, accurate, and efficient. He helped me to get all of my shipping needs met in a friendly manner.

i came into the ups store to do sum returns for the first time and they were really nice and helpful

Nivi was so sweet and helpful, I was not prepared and she was sweet and took the time to help with a smile! Great job and thank you!!!

Brigit gave me excellent customer service. Very kind and helpful with a Fantastic notoriety.

I had a great experience at this UPS. Bridget and Kassie had amazing customer service and were a lot of help.