Service was prompt, efficient and friendly There was a short wait but the clerks were very professional

Came here again to ship some items out. Aja, professional as always, helped me out. I'm glad this is one of the few locations that open on Saturday afternoons. read more

Went in for Notary services. The young lady that helped me was very nice and friendly. The service was quick amd easy. The value was within my expectations. read more

They're always very accommodating, helpful and thorough. They assist you randomly and very kind. I highly recommend their services to anyone. read more

I dealt with this UPS store a year ago. I paid for overnight shipping. $60. My package was delivered late. The store manager Claudia referred me to corporate. Corporate kept me on hold for almost 90 minutes. I did not hang up so they had to talk to me. Corporate insisted they got their package on time and it wasn't their fault but the fault of the store. The store insisted they cannot control when their packages when packages are picked up. The manager Claudia insisted I need to deal with corporate. She didn't make it right by at least giving me a refund for my package getting to its destination in 2 days $30 vs $60 I paid. It was important my package get there overnight. UPS will give you the run around go to another shipping company. I dealt with them for months and still wasn't a satisfied customer. read more

Every time I visit this place I feel well respected. All the staff are very knowledgeable kind and accommodating . I never been disappointed , service is random with a smile. read more

All there employees are helpful, friendly and efficient. Amazon is starting to charge to print out labels, they got my email printed and was in and out. I will come back to this store. read more

If you're looking to print a document and you go to the UPS store can be expensive to print one page. The UPS store charges the customer for emailing the document to them so they can print it. Walgreens charges $.25 per page and the UPS Store charges $4-$5 to email document and then a per page charge. So it can turn out to be really expensive to print . If you only need one page or a few pages of printing can cost close to $6 bucks. Walgreens does not charge to upload document, they only charge for the print which is $0.25 cents which is comparable to printing at the library. read more

Bad customer service. I'm in the process of moving and it turned out I didn't need the 3 boxes I bought from UPS. When attempting to return it, the manager stated they don't do returns on supplies. The receipt has a section stating "Items Designated NR are NOT eligible for Returns, Refunds or Exchanges." The 3 boxes I bought don't show an NR but she claims it's policy and the employees know that. She said only same day returns can be done, which already contradicts what she was claiming. No one mentioned it upon purchasing otherwise I would've bought the supplies elsewhere for a fraction of the cost. The best she could do was "I will talk to the cashier who helped you." Buyer, beware. read more

The UPS Store - Shipping Centers Near Me - Rancho Cucamonga, California

This is an easy UPS Store to pop into on a whim. They do quick and easy Amazon returns without needing a label and the staff is always friendly. There's plenty of parking in front on to the wrapped left of the storefront. Pro Tip: I cheat the system and fill up my car with gas next door at the Shell while I run my UPS errand. read more

Have been coming here for awhile but I have had enough and will start using another UPS outlet. Women that helped me, I think she is manager, was extremely unhelpful and customer unfriendly. Had a return to Amazon that stated no box required, but she stated it needed to be boxed and offered to SELL me materials needed. Have also been here before and she is also late opening up the facility on numerous occasions. Another time I had to remove an item and asked if she could dispose of box and she refused. Like I said, if you want bad service and a clerk with a crappy attitude, then this is the place to go. read more

Came here Saturday 6/17/23 for passport photo service ($15) and the photo they took was not accepted by the passport office due to poor photo quality. Do not go here for passport photos unless you want to waste your time and risk your travel plans due to the incompetence of the staff and lack of proper training on passport photo requirements. Please UPS store stop offering this simple service if you cannot do it correctly. The mantra of "how you do one thing is how you do everything," could apply here so consumers beware if going to UPS store for anything other than Amazon returns. read more

I always come here everyone is so delightful and helpful also very patient with all the customers except for one, her name is Peggy, I just thought she was having a bad day but nope she is always rude and she thinks she knows everything but unfortunately she does not many of my packages thru her were lost or they could not find it, so I will no longer go to her at all. But everyone else is delightful read more

I understand they had issues but your workers were rude and incompetent, after providing the wrong number and not willing to help me find the correct phone number. Your worker kept hiding in the back and the other worker kept helping people in line. If I didn't say I was in a rush I would have been there forever. It's horrible customer service to blame me for being in a "rush". The worker kept telling me that was the only phone number she could give me. I don't think not being in a rush would have changed her mind. I ended up googling the phone number myself within seconds. Lazy workers you have! I stand with my review. My review: had a horrible experience with fingerprinting today. My QR code wouldn't work and they wouldn't help me. They gave me the wrong number followed by a number for packages and doesn't get a live agent. Ended up disputing the charge because I don't have time to chase after this. read more

I came here often to drop off my Amazon returns but I did send a package here shipped via UPS. The girls were very helpful, as I was shipping fresh flowers from my wedding. I always get great service when I come in so I'll continue to pop in! read more

In response, I CONFIRMED that Military Retiree IDs ARE accepted and it is absolutely known and understood that all retirees over a certain age are given an "indefinite" expiration date. I also confirmed that in the State of California, my mother's ID is perfectly acceptable for notary service and was able to get her documents notarized elsewhere without issue. I can't help but wonder if a elderly retired military Caucasian man with an identical ID and expiration date would've been considered as giving someone "red flags" in confirming their identity? The laws and regulations are always up to the interpretation of the person who is trusted to enforce them. So at the trustees discretion one can be deemed as "suspicious" while another is seen as completely normal and understandable. In our case, the notary at this store thought my 87 year Japanese mother in a wheelchair and I were suspicious and gave what she described loud enough for the entire store to hear her "red flags." I wish I would've recorded the entire exchange on video. There was another customer in the store that heard it, made eye contact with me, shook her head and mouthed "I'm sorry" because she also saw how we were being treated. It was uncomfortable for everyone. People who do this stuff love to hide behind the rules as their reason. Again, I confirmed my mothers ID was completely valid legally in California AND had no issue with another licensed notary who served us with kindness and true professionalism. read more

Computer messed up on me didn't tell me how to print my page they charge 2 dollars It didn't print right so I went to tell her ahe wanted to charge mw 4 more dollars to print out What a rip off never coming here again read more

The UPS Store - Rip off one paper 4 dollars - Shipping Centers Near Me - Rancho Cucamonga, California

The staff here is always so helpful! I have sent out packages or returns and they've been extremely helpful with any concerns and even helped package my items. Thanks ladies! read more

Aja J. Is very professional, helpful and patient. My friends and I always skip lines just because we need to get her service and we are always welcomed and satisfied with her services. She is calm and welcoming her customers with undeniable smiles. She deserves RECOGNITION by her leaders. Thank you Aja J. read more

I am so mad. I went specifically to the UPS store and got my package sent by USPS. Why would I even not told it was shipped by USPS. I was not expecting my package to be shipped by anybody else than UPS. It's very frustrating and disappointing. I was never offered UPS shipping and wished that would have been the first choice. Sorry but it's a very bad service and now my package won't arrive before a month or more because of this mistake. Make sure when you ship international you are told everything. read more

The young lady was very patient and helpful with my Amazon returns. I was having trouble on my phone and she quickly navigated me through the process. read more

The owner here is so flipping nice! It makes me sad when I go to other places and I don't receive the level of service I get from here.

Great store ! They have a notary there almost all day for you needs. Super convenient. They are fast and reliable. Best store in Dena, see u next time. ! read more

Peggy, Peggy T you need a new career. Savannah is nicely greeting everyone and working with 5 customers in line. But, you're ignoring all of us on your computer, head down. A person leaves. You did correct me to "get at the end of the line at the arrow" as soon as I walked in with 2- 30 lb boxes. Yet, there was only one person in the store at the time. Maybe some customer service training and smiling? I hope you're only this miserable at work! read more

Absolutely love this UPS store have been to quite a few in the area THIS is the one that I keep returning to. Very helpful knowledgeable just a great UPS store to go to. read more

The UPS Store - Absolutely love this UPS store have been to quite a few in the area THIS is the one that I keep returning to. - Shipping Centers Near Me - Rancho Cucamonga, California

I've been going to this UPS store for the past couple months, it's local and affordable. Overall the service is up to par

Respectfully, I arrived just at 5:00 p.m. and a bit of grace would have been appreciated by your staff.  They refused to acknowledge my knocking.  How long would it have really taken to open the door & scan 3 packages? After your employees continued to ignore me, I pulled at your door out of sheer frustration. I recall that the previous owner of your location was immensely more helpful and her employees were not as rigid and difficult to deal with as your present employees. I believe that employees reflect the company and their employer. I can only assume that you advised them that it just too bad if a customer arrives at 5:00 p.m. since that's your closing time.    The last day to return the large package that you saw me carrying was that day, Saturday, June 10th and I have missed my return window. I realize this is not your problem. If your employees had been more courteous, I would have gladly given your store a glowing review.  However, your business practice errs on the side of callousness.  That's not good customer service and I think you are well aware it but really just don't care. The ambivalence of your employees shows this.    By the time I returned to my car the time was 5:01 p.m.  In the future, more grace and less rigidity would be a better practice. I actually tried to take my review down but was unable to on my cell phone. However, your response which tried to discount my poor review and paint me as an aggressive person has changed my mind. read more

I went here to ship an Amazon return. They get 1 extra star for being very friendly. I followed staff instructions to scan my return QR code and leave the box on the counter. Unfortunately they covered the return label on my box and then shipped it back to my house instead. Of course no one at the company gave a shit at all and didn't offer anything in the slightest to make up for their error even after I asked multiple times. Pick-up would have been nice since this was a large 80 pound box that's hard to move alone and fit into a car. As an added bonus they returned the box back to me damaged. On second thought I'll think I'll remove the extra star. read more

I went here to do a return for Amazon. I already had my code to scan. They scanned it and took my merchandise. I did not even have to have a box or bag to put it in. Very easy. If I every have to return an item to Amazon or use other shipping items I will return here. read more

Ever since Lori retired this place has gone to hell. It started with price increases, ok, not a huge deal. That happens. But the service has declined. Things like NOT BEING TOLD that UPS isn't honoring their guaranteed overnight/ 2 day/ 3 day deliveries in advance and having to find out after the fact when I've already paid extra for the service. What the hell? Ok, so if you're not going to give me my money back if it's late, tell me that beforehand. Geez. And just a heads up, they won't OFFER you usps pricing unless you specifically ask for it. Because usps is cheaper, not because they don't offer that. read more

As busy as they are, Cassandra went out of her way to help me. I thought it will take me 2 trips to get my Q code, as I did not have WiFi signal. She gave me their UPS passcode and voila, she had me kill 2 birds in one stone. Saving me a trip to come back again. read more

Love this store! They are always fast, nice, and friendly. Lines aren't too long and they never get it wrong for me. Keep up the great work, especially during these tough times. read more

Always easy to get in and out...sent back cable boxes without an issue...prompt delivery (back to company.

I dropped off a box and 1/2 of my return slip blew away when I got out of the car (my problem I'm aware). Once inside I was told that there was a $4.50 (absurd) charge to send them an email and $.25 (standard) to print said email. I know that businesses use fees to mitigate personal cost like the cost of printing something. I've emailed things to other locations and was never met with a charge to email them. Luckily this is not the normal location I use. The associates where pleasant but ridiculous padding tactics cost you more in the long run. read more

I had to ship out three different packages and arrange for a return label with tracking. Cassandra was the one who helped me and she was AMAZING. So friendly and incredibly patient with my questions and helping me figure out the best way to ship my items. Thank you, Cassandra!! read more

This place is the worst, my grandma tried to send something to my cousins from a short distance and it is been more than 10 days and it is not there. Do not go here if you like your packages getting on time. read more

Once again I was out here in Rancho Cucamonga on business. I received 5 star service!!!! I was so pleased with the customer service I received to ship out my packages! Everyone was very helpful! I only go to this location to send out packages because I never have to worry about any problems! They always answers all my questions and put the customer first! During these tough times I appreciate the kindness and patience I get from all the staff. read more

I went in and the sky was very helpful very sweet very nice and easy. WWill recommend to come in to the UPS store

Great customer service. Lori even called to follow up on a package that was being delivered overseas.

This place needs a separate line for people wanting to return amazon items this only takes as fast as they are able to print the return reciept.. Always end up waiting 15 minutes for people wanting to send small items read more