Today I had a great experience with the customer service rep, Jennifer. She helped me out to figure out how to send out a package back to the insurance company. The package was larger than expected and she did a great job walking me through what I needed to do to expedite the process. I will be returning to this location again and hope that she can help us again. read more

This is my local UPS store.. it's always an unpleasant experience. Typically I see employees being rude to guest, except for the younger crew. Dropped off my package a month ago and just received a message letting me know it never came in. Went back to get proof of drop off but they couldn't help me. To top it off they lost my package and now I will have to pay for something I don't have. read more

Horrible experience at the UPS Store on 1030 N Mountain in Ontario, California because of an employee named Samuel. I asked a simple question about needing two receipts for two separate drop-offs and he got visibly upset for no reason. Customers ask questions because we don't know the process that's part of customer service. The attitude and lack of professionalism were completely unnecessary. Very disappointing experience. read more

Always feel like I'm doing something wrong when I go in there. There is a new man working there an elderly gentleman with white hair who is always very rude. He definitely doesn't act like he wants to work there. Most of the time the other employees are nice. Unfortunately, have to go there more often because the post office closed across the street. read more

This store is one of UPS worst reputations for this company. I feel so sad for the employees that worked there. They have no social skills whatsoever. They are not helpful. They are rude. They could care less on how they treat people. I wish they would video record themselves because it's not just one employee it's most of them or all of them I've been in there several times luckily I know what I'm doing and what I want, but I feel sad for the customers that don't understand how to Ship items to places don't have ZIP Codes just the overall sarcasm and rudeness from the employees is horrible management needs to address the issue ASAP employees nowadays don't understand that the customer is what keeps their business running these employees take their customers for granted and can care less how they treat or what they say to people. The lack of respect for their customers shows every time I go in there I've talked to people before and nothing is ever happened. I guess when you don't care about your name or your product and you just need a body to fill in the space you just hire whoever or whatever comes through that door no background checks no personality checks it's horrible. I wish there was a closer store to where I live. I would go there Luckily again I just run in and out of there, but in that time, I can see the rudeness and the lack of respect people should have respect for themselves. You have to realize that you are at a job you get paid to help people, but this place lacks that I wonder if UPS corporate knew about this place where they just shut them down It's a multi million dollar industry so we actually need this store. We could probably do without the employees too bad, they don't have self serve machines that you could just work on. I can go on for days and days about my experience that I'm long-winded and I hope this company gets this point And does something about it the holidays are coming up so you will be busier maybe management to take the time to train people on how to deal with difficult situations and how to conduct yourself as an employee. Remember, you're only there because you have customers if you don't have customers, you don't have a job. Everybody should be treated with the minimal kindness and respect. Don't forget I am a customer and don't forget people are watching you and how you treat other people. read more

I have been coming to this store multiple times because it's the one closest to my house. However, everytime I have to drop off a package I'm already dreading the fact that I have to deal with the rude staff at this store. To add to this matter, on Saturday I stopped by at 9:10am and there was a lady sitting outside on a walker waiting for them to open. So i decided to go run an errand and come by a little later. I stopped by again at around 9:25am and the door was still closed. There was an older lady standing outside with a load of large packages placed on the floor. I decided not to wait and drove to the store on Central. Guess what?!!! It was open!! And the guy there was friendly and helpful. I guess I'll have to drive further to get better service. The staff at this store on Mountain should be re-trained in better customer service and how to be punctual. From all the other ratings I can see this store has a lot of one star reviews. Come on UPS management, all us customers can't be wrong. Please do something about these issues. read more

This is now the second time I come during listed hours of operation only to find out that they're closed.

I made an appointment to have an important document notarized and took time off work specifically for that appointment. When I arrived, they told me the person who does notarizing a document didn't work on this day. I asked why I was offered this date and time when there was no availability. The clerk simply told me the scheduling tool is unreliable, and that I should try a different location. I asked for their assistance and helping me find a location that for sure did notarization, and stated that I had a deadline for this document today, and was really relying on this appointment. They gave me a number and said they're unable to help and that there's nothing they can do because it's not their fault. The provided number I called said they did not handle notarizing. While I understand potentially not having control over a franchised website, they should've had access to appointments for the day, and been able to identify that notary appointments were being scheduled in error. It also would have been appreciated to have their assistance in problem solving instead of telling a customer it's not their fault and not acknowledging the impact. So now I took time off for no reason and can't get my car. read more

I will never go to this UPS Store as it was horrible service! Apparently, one employee was there to pick up his last check, and the employee working kept saying "I'm right behind you!" They were having this conversation in front of customers. Once it was my turn at the counter, I was told they couldn't mail my package and was told they don't provide boxes! He told me to wrap it in a trash bag and bring it back!! He was so rude!!! I then went to Fed Ex and had no problem! Was treated with respect! I will say there was one guy working the counter at the UPS Store, but the other one was too busy bad mouthing the store to the "former employee" and didn't care about customers! Do not go to this store! Go to your closest Fed Ex!!! read more

I received an amazing service at this store. Was in and out without wasting any time. It was awesome and on point.

I rarely need to visit the UPS store to send packages but my experience when I went to this location was nothing short of STELLAR! Why? Well I received the most AMAZING customer service from Selena!!!! She was friendly, mad skills with attention to detail and extremely efficient. I had to send two overnight letters with very important business documents and I loved her professionalism with how she double and triple checked everything. This is why I will definitely continue to use this location. Thank you for the best customer experience I've had in a long time! Sooooo refreshing! read more

The UPS Store - Shipping Centers Near Me - Ontario, California

Customer service today was horrible. I usually use this location to mail out documents for my business and have never had any issues until today. I needed to return some clothing items and had the return label printed already. I just needed to purchase a bag to place them in. I started to look at my options against the wall, while Fernando, UPS employee, was assisting another patron. It was my turn, and I started to explain what I needed to return, and he starts barking orders at me and speaking to me as though I was dumb, as if I should've known what I was doing. I asked him if he was okay due to the fact that he was being very short and condescending with me. His tone immediately changed and said, "Oh, I'm fine. I'm off." Uh, okay. I expressed how I did not appreciate the way he was talking to me and his response was "You'd be surprised how many people come in here and start pulling stuff off the shelves and making a mess." I said, "Actually, I would not be surprised: I've worked in customer service before and know how it can be." In the meantime, he snapping at me about how to place my items on the scale and cutting me off. I never received an apology. I gathered my receipt, asked for his name, said Thank you, and left. Here's a piece of advice: If Fernando is working when you walk into this UPS, you better know what you're doing or you're gonna get your head bit off. Totally inexcusable. The date of my visit was 07/16/2025 read more

Went in to drop off a package and was saw there was a self-serving machine. One of the guys in there was very helpful with walking through how to use the machine. read more

I came into this UPS STORE LOCATION feeling down. The person, was not just Amazing, he was TRULY the MOST HELPFUL INDIVIDUAL I have ever encountered. May GOD BLESS THIS PERSON & BUSINESS . I am a widow of 2 years and I needed this today. I hope you see this . Phyllis V read more

I came to drop off a package and they had a self service station for Amazon packages that skipped the line! However I made an error and had to return and a wonderful employee spent 15 minutes helping me find my package to fix it. Good customer service from a midday employee! read more

This review is mostly based on the pricing of UPS printouts. It is absolutely absurd how much they charge per printout. I love the convenience of this location being right by my home, but I would definitely never go for prints again at a UPS Store. read more

AVOID THIS UPS LOCATION. The employee (owner's son) verbally assaulted my elderly mother. Who curses out a senior citizen trying to pick up a package? Disgusting. We also have footage evidence. Will be contacting my lawyer. read more

I have very important court documents that need to be notarized before I can send them off and I made an appointment for Friday at 9 am Took the day off of work to be there and make sure I can get this done. I chose UPS because it seemed a more reliable choice as opposed to the other maybe mom and pop shops that may do notary. The night before I receive a reminder of the appointment so everything's good. Day of I show up and I'm told that the notary person isn't there today.... I was told that I should have received an email or call to tell me not to come because of this but I looked through my junk in front of her and there's no email. Then she looks and says yeah I don't even have your information in here. I read off the address and she says yes that's this location. So I show her the confirmation email and she said ok but no one is here to do it. Instead of helping me to find another location she's just basically giving off the "better luck next time, sucks for you" So I ask for the manager and she said she's the OWNER. I'm sorry but this is the most inconvenient unprofessional situation in regards to appointment setting for something that is actually very important. Let it be a nail appointment then fine. But this is something legal and I took off work to go to this location via an appointment all for nothing. 0/10 recommend read more

I absolutely LOVE this store!!! I've been going for the last 8 months. They make Amazon returns a happy thing! I have come to know Trinidad. He is an outstanding work with excellent customer service skills. He is quick, kind and very knowledgeable. I especially appreciate his willingness to go the extra mile to meet customer needs. read more

I have been needing to come in more often lately and feel that the guy -dark hair and dark beard- managing the store is doing an amazing job. He is always nice and helpful which allows me to be in and out of the store. They did a great job hiring him. I am sure more happy customers are on their way if they keep it up. read more

Made a Amazon return here and I didn't have my package closed since they do it for you. I trusted the worker there and just got my receipt and left. I had 2 dress returns in the package. I noticed 2 weeks later I wasn't getting my refund for one of the dresses in the package. I called the clothing customer service first and they stated it was because they have not received the item. Apparently the girl who helped me stole my dress I was trying to return. Avoid this place ! read more

This ups store is one of our go-to locations for all services! Julie and Trinidad provided the utmost excellent service and were super patient as well. Due to account daily pick-up complications, they scanned in and accepted at least 150 packages two days in a row... all while maintaining timely service with other customers. Friendly and professional staff. Thank you team! read more

The UPS Store - Shipping Centers Near Me - Ontario, California

It's 6:22 as I write this. The sign clearly states they close at 630pm. I drove down just to get a package from my box that I have had here for years. Not only are they closed but it's totally empty. They must have closed very early. I worked in retail for a decade and closing early is a mortal sign in the business world. I am reconsidering keeping my box here. I am beyond upset. read more

The UPS Store - Hours show 630. - Shipping Centers Near Me - Ontario, California

I received a package from Amazon that I needed to return. It's was all in original box but needed an 18 inch piece of tape. Clerk said that she had to charge me for the tape!!! Bad business! I refused and will go somewhere else. I will NEVER use the business again. read more

The owner Ray Ochoa is beyond disrespectful and looked to be under the influence of hard drugs. I went to do an Amazon return and he started yelling at me because he said I had to have all my items packaged into one box for a return. All I said was it didn't say that on my return instructions. I asked for someone else to help me and he said no I'm the owner. Finally, an employee came to help me and I was able to separate my returns and do them individually. Avoid this place at all costs. I wish I would have recorded this. What type of business owner yells at their clients? Smh read more

I went in to mail out a package and Ashley was very rude. As soon as I walked in she greeted me with a an ugly attitude for no reason. I asked for help to mail something and all she said was "you can do that online." Oh thank you Ashley if I wanted to do it online I wouldn't have gone into the store. What's the point of wearing the uniform and be there to assist customers if you don't wanna do your job. Very unprofessional. read more

I've been coming here for years and I have only positive things to say about this place. The employees here are very attentive, hardworking, polite, and efficient. They really try to help you here with any questions you may have. They provide a variety of services and I highly recommend coming here. A great place to ship and receive items! read more

I couldn't find my car keys after mailing a package at the Ontario UPS Store. I was a bit panicked but the wonderful lady who'd helped me immediately came to me to assist me. She checked all counters, floors and insisted on walking out to my car to check the ground around my parking spot. I'd checked my purse several times, even emptied it all out. To my great embarrassment I found them in my pocket. I'd forgotten about that little tiny pocket I never use. She kept me calm and we chuckled together about it. What a total blessing she is to this establishment. I pray she's the owner and her business be richly blessed. I chose to use this store because the parking is good and the people are the sweetest. You've gained my loyalty forever. Thanks read more

NEVER GO TO THIS UPS! Please. 1st time at the store: returning amazon package just an open box and print of return label she takes it and done no charges. That is how AMAZON returns are. Today i go owner is there. Firstly super rude no hi hello and long lines and just she alone working. Tells me that i need a tape or she'll have to charge me for that. I have returned many packages but not once did they charge me for such stupid shit. read more

No hand sanitizers anywhere in the middle of a pandemic. The staff do not sanitize their hands in between customers either. They touch everything including people's ID's and packages. They make you sign on their touchpad and not give you the option to sanitize your hand after. I've already had a previous problem with them and swore never to come back, but Target.com made this the pick up point for a package that the driver had issues delivering to my home. read more

The younger woman (I think Carol?) who works is so rude and easily loses her patience. I saw her be very nasty to an elderly couple just trying to send out cards. They were not even being difficult at all. Her tone and demeanor made it seem like they were dumb and she didn't want to be there. She treated me the same way. SMH! read more

I have paid for my P.O. Box since 2019 and for a long time I was treated with respect by workers but lately I have been treated like shit by a couple of workers. First of all without any notice I was forced to pay an extra twenty dollars for my box. Today when I went to pick up my mail this older lady who wears her hair up that I never saw before was completely rude to me and my daughter and even other customers who needed help. She doesn't even know how to put the right mail in the right boxes. Please don't invest your money here unless you want to be treated like crap and have your mail stolen. read more

the two employees a young man with curly hair and the sweet young lady working on saturday 09/23 were amazing! They helped me pack up my items and the price wasnt horrible! we had a great conversation! Super professional i felt very welcomed will definitely be coming back again ! read more

Needed to get a document notarized so I came to this location. Was treated with nothing but respect. The employees here are very helpful and nice read more

I received a delivery confirmation from the post office that an expensive package arrived almost ten days ago and the very rude person named Chris said he had no delivery notice for it. He refused to check on it, walked away from me and went to the next person in line. I went and got my phone to show proof of delivery and he refused to look at it and ignored me completely as if I was not there. He was supposedly training someone who will probably wind up being just as rude as him. I will not be renewing my mailbox and will never step foot in there again if he is there. Too bad the owner thinks so much of him but it will be her losing out in the long run and it's called bottom line profit. read more

Unbelievably great customer service here!!! Jessica spent a great deal of her time tracking down and argueing with UPS over a damage claim for our business. I would have given up, if not for her persistence. It took awhile, but in the end she got us more than we expected. Thanks again for your hard work!! read more

Worst services. I needed to have a document copied so I could send these documents to Carson City Nevada. They said they don't have any type of copying services like that their email internet is all down. So I don't even know why they're even open. read more

This store is awesome. Always clean, great workers, and very welcoming. I have been coming here for years. Special thanks to Carlos and Jessica. You guys always make my shipping experience easier. Thanks for doing what you do. read more

Worst store , worse service, Roseanne is the BIGGEST WELL use your imagination she makes you feel that you owe her... no customer service at all. I think she doesn't realize who she was talking to. read more

I had a fantastic experience at this UPS Store location. Fabiola was a treat to work with. I brought in a few items to ship with no box, no packing material, nor tape. She was helpful, sweet, and took her time to completely pack my items with care. It's rare to have a good customer service nowadays. I was provided with excellent customer service! Thank you Fabiola and the UPS team at this store! read more