Almost every printer was down when I went and all the staplers were missing. Times must be tough for them heh

So I'm here to report an experience I just had at this location. When I walked in the gentleman greeted me kindly and explained how to get the items I needed printed. As I was printing my docs, an elderly Hispanic couple walked in. They did not speak English. The gentleman who was kind to me previously was now very rude and impatient and was borderline yelling at these customers. What they were asking for was not difficult to understand. Mind you they are legal residents (not that it freaking matters) I know because they were there to make copies of their green cards. Anyway the worker offered very little support and then walked away. Keep in mind the store is empty. It's just me and this couple. I finish printing. They stood there looking confused so I helped them super quick they only needed a total for 4 pages printed. Do better FedEx. Hire people with a sense of decency. Dude literally went to vacuum a spotless carpet while I walked them through the process and helped them. Took me two minutes. Bro high key came off mad xenophobic. Unacceptable service from my perspective. Won't be back. read more

I've come here multiple times to make drop offs customer services friendly they're quick and they're very helpful.

Upbeat music when I walked in at 815. Steven helped me quickly and efficiently to pick up my rerouted package! Inconvenient to have to come pick it up, but easy to park, walk in and pick up and leave! read more

FedEx Office Print & Ship Center - Inside of store - Printing Services Near Me - Upland, California

Every time I visit this FedEx center, I'm always greeted and the staff is friendly and willing to help. But today... Joel who is still in training had such patience and compassion for me that I was compelled to write this review. I've read a few other reviews on this particular site and I strongly disagree on their comments. I've never experienced a negative employee here and today, Joel was the only cashier and I was in a frenzy to send an over night shipment and he calmly took care of me, while the FedEx driver was loading the last load for overnight shipments into his truck. I was literally calling the recipient while he typed in the address and I was finalizing the last signature before sending it off and there was another customer behind me. I appreciate that he took the time with me and was courteous in doing so. Five stars to Joel! read more

The staff have always been friendly. Had some flyers printed for my mom's funeral service. Also needed to print some documents. The staff was helpful and patient, especially given my emotional state of mind. read more

My order was to print 120 copies of my annual Christmas. The cost was $300 to print it the next day. You wanted $80 more to print it right away, a job that would have taken 5 minutes. I will look elsewhere in the future. read more

Wow, great print quality but why not get similar print quality elsewhere without being insulted by the staff? Don't bother with this place.

This place is worthless. Internet and staff are lousy your better off with smoke signals and paperclip with a string. I am not kidding it's that bad read more

Terrible customer service. The person that kinda helped me was on her cellphone with a friend and gave me 10 percent of her attention. Unfortunately i had a chewy return and i had to use them. Good luck on getting an answer if you try calling them. The phone recordings and messages and transfers are straight out of hell. read more

Went here for international shipping. Paid for it and after a week, Fed Ex sent me a bill saying i owe them money for the shipping. What a damn hell dealing with this issue! The only help this store will give you is just give you a number to call, which is a number in an another country that doesn't really get you anywhere close to resolving the issue. Not doing business with this place again. read more

I was there around 4:45 on May 28 asking for help and they're not helpful. The staff there there was a elderly lady trying to ask for guidance and the African lady with glasses was saying I can't touch your phone. You need to do it yourself, the gentleman he's tall light skin. He's very rude doesn't help very unprofessional no helpful never will go back there. I've always gone there for everything to do copies printing no more very bad experience. read more

**Open and operating during Covid-19** I have extremely fond memories of this FedEx location. Back in High School I was trying to get some materials printed for one of the clubs I was in charge of, and the manager at the time, hearing that it was for educational purposes, he actually DONATED some prints for my club. What a nice guy!! Recently I had to send my boss a package to Sacramento and we have a corporate FedEx account so it was just easiest for me to stop by FedEx Office Print & Ship Center. This is a FedEx corporate owned location so staff is more helpful and better stocked than a franchised location. Due to covid, they have limited capacity, 6ft distancing and special hours to help those with special health issues or physical needs on Tuesdays/Thursdays 9-10am and Saturdays 10-11am. I came here after work on a Friday evening and Kevin was able to help me out. I had the item I needed to ship and I was able to use the shipping supplies from FedEx. Kevin was super friendly and helpful. He helped me package up my shipment as I rummaged my belongings for my corporate shipping account number. I showed him my CA Drivers License and Business Card to verify my association with the company. He was able to print out the shipping label for me and give me my shipping options in an efficient amount of time. I am really frugal with company money, so I said the cheap one, being the Express Saver. Kevin gave me an ETA and my Tracking Number was on the receipt. As I am working remote to ensure my corporation's safety values, I am sure I will be back here for my office shipping needs to get things around to my fellow colleagues. I can also see myself coming back here to ship my personal items as well. read more

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I came here to do a simple self serve scan. Let me just tell you, the store manager, Steven, real useless and unprofessional, to say the least. I asked for help due to my card being charged $10, the ******* then comes in all chest pumpinn, hypervigilant, overwhelmed w his sad *** job. It's not my fault you work there, lol ... store manager, what a joke. Anyways, I ask him for help to adjust the amount, keeps repeating same thing over and over "well I don't know what to do, I don't know how to work the machines ... of course I can see I'm not stupid" lol nobody called you dumb, darling. I called customer service to file a complaint, my card was indeed charged $20 and they've reimbursed me for the $5.93. scan job. Look, if you don't even know how to provide good customer service or even know how to work those "machines" all over the floor, go back to training seriously. Don't ruin people's day bc you're ALLLLLL MAD about your dump life. read more

Vincent was extremely helpful with my laminating project. The quality turned out great and I received it in a very timely manner. I plan to return for more laminating projects! read more

Super friendly staff each time I hop in to ship return items or mail packages after post office hours. This location is easy to access from either Mountain or Foothill Blvd. heading East and there's plenty of parking right in front. They have computers available to access the internet or for printing purposes. I did not use them during this visit but they are on the right / North side of the store. An employee also shared with me there is a self-service scanner now for returns that print your return labels and tracker receipt with a drop box for smaller packages. You don't have to wait in line each time (even though it moves quickly). This is my go-to FedEx location in my hometown. read more

ordered something in the early afternoon, and my postcards were ready for pickup within three hours. workers were super friendly and efficient. prints came out great! read more

Very unresponsive tall guy working there in customer service. Not very helpful and bad attitude. The copier machine charged my debit card an automatic $10!! for $1.30 in copier charges. Refund in 3 days, when I needed that for groceries! They don't care. He snickered, smiled and said that's not in our control, and it said its in the fine print. What fine print? I immediately left and will never come back. I took my business to Staples from then on. Staples helped me right away with no problem in minutes on my project. These Fed Ex Office people don't care and don't really want to help you. All they can do is say "Welcome" when you come in like trained monkeys. read more

Terrible customer service and faulty equipment. When I tried to address my concern that I was being continuously charged by the minute and the printer was not working I was told "stop telling me what to do" by the employee. I was ignored and then refused a refund by Vince the "manager." Zero empathy for my situation. Zero sense of urgency for customer care or service related to being continuously charged for the using a computer that was sending my documents to a faulty printer. read more

Great customer service every time I've been here. The staff checks in with you and makes sure to answer your questions right away. Faxing was expensive though! (I know, who even faxes anymore ). It's $1.89 for the first one and $1.69 for each additional page. They have signs outside for social distancing and places to wait in line, but this location does not seem to get crowded enough to need its use. read more

FedEx Office Print & Ship Center - Fax - Printing Services Near Me - Upland, California

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This business understands Customer Service. They were willing to go the extra mile to work out printing problems so that the result is clean, crisp, and very professional. They are able to do print jobs other businesses claim to not have the technology to do. read more

My mom made me a homeland home cook meal. So I suggested her to go to fedex because what I seen here in MA, they help with packaging and suggestions with what I need. Long story short, you can see the second picture. That's what I got 2 weeks later!!!! It's food!! Why do you purposely put it as standard???? And if it stardard and takes 2 weeks why it cost $278.25?? Why do you have to use 17x17x17 box (the box we received was 16x16x16) for that item? See the item in the box? NO my mom do not pack those! That the staff pack it. She doesn't choose the box. She brings the food in the plastic bag and the agent box them. Why humongous box???? Here's more funny than the picture, my husband called the shop to talk to the manager (Steve? Steven?) he cold transfer-transfer the call without introductions to the other person and saying good bye- my husband to customer service. And they say oh! Can you prove it to us that the items are damage? Oh sure lets go to landfill where we tossed our rotten food. Would you like the field trip? Way to go to treat old woman who speaks little english. Yes she is US citizen who works and pay tax, and she is 62 years old. Good job Fedex taking money out of hard earn old woman! Yes, I paid her. But you just cost us $278.25 because you greediness treating defenseless woman who can't fight back. People! Even if you can fight back, don't spendnur hard earned money to disrespectful business like this! I am very disappointed with this location! I don't even spend this much going out. read more

FedEx Office Print & Ship Center - Receipt - Printing Services Near Me - Upland, California

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Michael too the time to help me make sure I had the right box and padding for my shipment yesterday. No rush. Seemed to genuinely care about my items. It was a great experience and price was awesome. Thank You Very Much Michael and fed ex. read more

Today I had the opportunity to visit the store to get my passport picture taken and use their computer stations for a few minutes.I had the opportunity to visit the store to get my passport picture taken and use their computer stations for a few minutes. Your staff was friendly and courteous to me today for the pictures and printing assistance. Even the manager came out from behind the back area and offered her assistance. I just needed to use the restroom. Great place to visit friendly and clean. This is very important to me because I don't always get this type of service and a lot of self service types of businesses. Thank you. read more

The customer service at this FedEx location is so terrible. I asked this tall guy a simple question if a pre labeled package could be dropped off and then picked up and he responded so rudely. read more

I came in to print for a wedding. My USB wasn't working in the self serve machines. A situation that could have been stressful, Frankie ended up printing for me for a nominal fee...and it was worth the hassle, believe me. Thank you, Frankie for your excellent customer service read more

Great printing service, came into today to print some custom invites and Michael and staff was great. Very informative and got me the best pricing for what I was looking for. Quick print service and even let me cut my invites after the store's closing time. Cassie has good service and well, Michael and Cassie are awesome to go to in print dept. Thank you!! read more

one of the worse businesses I have ever been in. I wanted help because I never used a fax machine and never received it I asked 3 times different people they are all acting like they working so they don't have to Burger King is better smh if needed I can get better workers that are qualified 2 guys behind the counter were rude I can give names if needed read more

I came in 20 minutes before closing & the assistant manager Autumn helped me out, even when I was waiting for someone to send me the address I needed to ship my package on the phone, and stayed til closing. Parking is in a shared lot with the other stores in this plaza, i doubt you will have a hard time finding parking. She was very nice and helpful, and made sure I knew the options of how fast I wanted this delivered. Unlike some feddexs Ive visited, her customer service was great, and made conversation while packing my items to ship. This feddex had printers, large package packing & other items like paper goods, packing goods, and snacks. I'll definitely return to this location again! read more

Honestly the best!! I am so bad with tech printing stuff and Frankie was such a huge help!!! I will definitely be coming back in the future

Wow this fedex did not disappoint. Came in for some last minute posters and Frankie was so helpful! He made the process as seamless and stress free as possible! Will be back for all printing inquiries! read more

Isaac was helpful at the end. Although we still left very upset at the fact that the first girl helping us basically discriminated my boyfriends matricula consular. His identification card. She didn't even bother looking when he handed it to her read more

I placed my order over the phone which was 1 page print color and laminate. The man on the phone was polite and courteous to what I needed. I was told waiting time would be 1hr. With all that's going on I was fine waiting. I received email that I would be contacted when ready. I waited over an hour and decided to go inside. There a lady told me that she just emailed me saying she just got my order. I explained I received the confirmation email n hour ago. First she said it was because of copyright infringement, which it was only to look like it. She ended up telling me it would be an hour more because the machine had to warm up. In the end I ended up taking my copy to UPS across the street where they easily and quickly laminated it. read more

I've been to this location several times this past year since I've been working from home and have had to overnight documents to certain employees. Never had an issue and the guys working the front are always helpful. The first time I didn't realize I needed my business card in order to use my business mailing address and they were able to work with me to get another form of validation. I've also never waited longer than 5 minutes to be helped, which is a big win in my book. I don't like waiting in long lines. read more

I needed someplace to fax a document. While this place is quite far from my home, it happened to be convenient for where I was that day. To my surprise, it is a very, very nice, newer facility. It is larger than expected, with self serve fax machines and copiers. My fax (long distance) cost me $2.49 for one page. They provided a cover sheet that they did not charge to send. I was thankful for their friendly, helpful employees. When my fax didn't go through the first time and was screaming out an alert, one of the employees immediately ran over and helped make it happen. Thanks! I wish we had a nicer one like this in Corona. read more

FedEx is a disaster. Employees don't care. Use UPS. They either lie or can't read their own tracking information.

Rude staff will let people walk right in front of you in line and then have the nerve to say they were there first. What's worse was she cut in front of the wrong line and still got helped by that same employee. read more

Why is kinkos on mountain not opened until 8am on a week day ‍ People need stuff before 8am and why don't they have more than 2 computers

The service was terrible and to be honest, their was a young man by the name of Dominique who was very short with me on his answers. Let me be clear, I'm black but I felt no racial issues, but it irritates the shit out of me because the WiFi in that location was so terrible, I had to literally walk outside to see if I sent an email to the store. I needed to print a pdf off of my email and fedex wasn't receiving any of my emails. In the end they forgot about me and was helping a gentlemen who wanted to give them a good rating. They were complaining to the customer that he had to send a better evaluation because their boss would get really upset anything lower than a 10. Meanwhile these fuckers forgot about checking on my email. It never went through so my 30 minute encounter was a fail. I will choose Office Depot for now on. It's a longer drive but at least their service is good snd they have WiFi. Thumbs down read more

The people who work there are amazing I absolute recommend going. My issue is the customers they're expectations are waaaayyy to high. Why do people assume we know what's going on in their minds? You don't even know what you want as far as shipping rates or personal printing projects so why do you think I know. Don't get my started with the "Karen's" that come in causing a scene. We have rules and regulations we as reps need to hold too so no I can't ship your husbands ashes in the office they gave you a paper telling you exactly where to go. No I can't get a 1,000 copies for you in the next 5 seconds because it doesn't work like that. Honestly these customers are truly the worse and that's why these reviews say that we are rude because we can't bend over backwards for things we don't have control over. You ask why the pricing went up as if we are going to edit it for you to make it $1 for shipping to China. No, get that out of your unrealistic mind, we aren't the post office if you want the shipment 2-3 weeks out then go there is FedEx which is pretty freaking fast getting your packages out within a week. There is so much more issues that customers bring to us i.e. cussing at us, throwing stuff at us, and pissing on the floors for us to have to clean. Kindly if you are mean and have a sour attitude please don't put it on to the rep. They're just trying to make ends means. read more