So I'm here to report an experience I just had at this location. When I walked in the gentleman…read moregreeted me kindly and explained how to get the items I needed printed. As I was printing my docs, an elderly Hispanic couple walked in. They did not speak English. The gentleman who was kind to me previously was now very rude and impatient and was borderline yelling at these customers. What they were asking for was not difficult to understand. Mind you they are legal residents (not that it freaking matters) I know because they were there to make copies of their green cards. Anyway the worker offered very little support and then walked away. Keep in mind the store is empty. It's just me and this couple. I finish printing. They stood there looking confused so I helped them super quick they only needed a total for 4 pages printed. Do better FedEx. Hire people with a sense of decency. Dude literally went to vacuum a spotless carpet while I walked them through the process and helped them. Took me two minutes. Bro high key came off mad xenophobic. Unacceptable service from my perspective. Won't be back.

I came here last week for 2 copies of one document. I don't go here alot so I asked the guy if he…read morecould help me real quick. He said he was busy with some print jobs, that he couldn't. My machine ended up printing 2 blank sheets and had a need a toner replacement message. So he ended up needing to come to my machine anyways. It charged me for 4 copies, but he did refund me for two that were blank. If he would have helped me in the first place maybe this would have been a better review. I usually go to Staples, but since I had time issue and the person I was helping lived closer to here, I figured would be better to come here. Would like to see better customer service here.

Once again I had a good experience here--the staff helped me choose the right shape and size box to…read moresend some randomly shaped and sized items as compactly as possible. They gave me all the shipping options and the process was very smooth. It was convenient to park in the short term designated spots in front, and I had no wait time at 3 p.m. on a Tuesday.

The service, quality and value in getting notarized was great. The kind spirited staff were…read moreefficient and professional that made me feel as ease in doing business here. Highly recommend this location to get notarized and other postal service needs met. Thank you!

The services I used was notary and live scan. The staff there is always fast and customer service…read moreis great. In and out in less than 20mins each time I went. Costs are transparent and fair.

I like that they stay up on new trends in technology such as scanning documents. Innovative and…read moremeeting customer needs.

I went here today to return some Amazon items. Super simple and painless…read more The guy who processed my return was thorough telling me to look out for a message from Amazon and letting me know I could take a picture of the labels of my returns so I had proof or a receipt. I didn't feel the need to do so, but I thought it was above and beyond of him to offer. The staff seem friendly, the space is cool with a/c. They have a variety of boxes for shipping and other items for your shipping and printing needs.

Of course, 1 person working, line out the door. Owner doesn't care. Why does every other ups store…read morearound this area have at least 2 - 3 people behind the counter? Probably because their owner's care about customer service more than their bottom line. It's like this all the time. I'm at the point where I think this needs to get reported to the UPS store corporate, this is so ridiculous.

Service was prompt, efficient and friendly There was a short wait but the clerks were very…read moreprofessional

Came here again to ship some items out. Aja, professional as always, helped me out…read more I'm glad this is one of the few locations that open on Saturday afternoons.

This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

I went here today, 07/02/26 at about 11:45 am. The lady who I think is Hispanic was so nice and…read morefunny and helped me get the right envelope so I can mail it to my tenants. Her customer service and fun attitude is the best! Thank you for your help, your professionalism and brightening up my day! The young dude is cool too.

Super rude lady at the front that does not know how to politely answer simple questions. She needs…read moreto be relocated.

Amazing. I'm older and technology today is challenging. They helped me print a label and invoice…read more Helped send correct label size from my phone for printing and didn't rush me at all.. So lovely. Manuel rocks.

Amy and Stephanie are the best ! Thank you for helping me ! You both were so kind and patient !…read more5 stars !