Of course, 1 person working, line out the door. Owner doesn't care. Why does every other ups store around this area have at least 2 - 3 people behind the counter? Probably because their owner's care about customer service more than their bottom line. It's like this all the time. I'm at the point where I think this needs to get reported to the UPS store corporate, this is so ridiculous. read more

The UPS Store - Line out the door, 1 person working. - Shipping Centers Near Me - Upland, California

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Store lost my package and refused to even help me look it up in system stating since I sent it out on the 11th (it is the 20th) and that they only send orders when they fill up their inventory, Mind you my other package that was sent out at the same time (I sent two at once. One was returned to my home instead of address that was expecting) was returned right away. Drew took my original order on July 11th and sent said package back to my home instead of the return address and the other to who knows where. The girl with the black hair very rude both times I came in. I was trying to fix the original issue with the package that was sent back to my home instead of return address that I paid to send back to. They are no help at all. Apparently they don't know how to stick a sticker on a package. read more

Today at 11:40am the lady that was working the counter was extremely rude, after dropping off my package she asked me if I wanted a receipt, I said yes. She then tossed the receipt on the table while I had my hand out to receive it. If she's this rude in the morning I can imagine how she is in the afternoon. read more

I wish I could give a 0 star lol. So they will charge for everything. And out of courtesy they can take USPS PACKAGES THERE BUT SINCE THEY DONT WANT TO DO THEIR JOB THEY SAY IT WILL BE A FEE TO PRINT. JOHN IS VERY PASSIVE AGGRESSIVE WITH HIS ANSWERS "ANYTHING THAT COMES OUT THE PRINTER black and white WILL BE A CHARGE OF $3" AND "THAT SAYS USPS WHICH IS THE POST OFFICE not here " like no shit smartass But I went to a UPS store up by the 210 and they did it no problem And no charge !! I had already had an issue here but I get out of work late and decided to try it again and big mistake. I RECOMMEND THE UPS STORE that's by the 210. Great customer service. They don't charge you for every fkn thing and you will get treated with respect and sweetness by David. If I could avoid coming here and driving a little more to get better service I will deff do so. F THIS PLACE 0 STARS read more

The UPS Store - Shipping Centers Near Me - Upland, California

Horrible service! Every time I come to drop off packages rude employee John always there and never even bothers greeting you and just replies with smart ass responses always have a problem every time he's there! Need better customer service people! read more

Went to send something back and they told the box, shipping was free, just the box to package my item was 40 dollars...I knew I needed a box but to charge 40 bux Is crazy size was 15" by 20" read more

I was charged $2 for a small piece of tape to return an Amazon package which should've cost at most 5 cents. I suspect that the employee pockets the money from customers but of course I can't know for sure. read more

More than once have I taken something to return to Amazon, and the store isn't open, and it may be 1:00 or 2 hours after posted time. From now on I'll be going elsewhere. read more

Out of their mind. Charging 3.08 for a label and 2 dollars for tape fee. Don't know how corporate even allows this. read more

The UPS Store - Shipping Centers Near Me - Upland, California

The worst UPS in the area! They are the only UPS in the area that charge $2 per package that are pre postage for USPS. And $10 to pick up UPS delivery that was diverted when you're not home for delivery. read more

Graine Gonzaga was very helpful of my situation was very attentive to my needs very rare when you find someone that is willing to help he went above and beyond thank you for such great service read more

a claim was filed for the damaged /broken items, the claim was dismissed due to fact that my son did not have the box the items were delivered in, even after photos of the damaged items and receipts were provided. After several calls and visits to the store, there has been no resolution. Please do not make it sound like this UPS store is willing to help ! read more

Thank you Jennifer . She goes above and beyond ! The best , thank you for helping me with my Super important overnight package hon ! read more

Dropped off my package and Blake (guy who works there) said my package needs to be in another box. He wants me to buy another box when my package was already in a box. He said they can't ship it because it has the logo of my business name ??? I have to purchase a bag for $4.99 to put my package that was boxed already because he said it's up to me if I want it or not. What a rude employee and no customer service at all. Not going back to this place. They force you to buy something !! read more

This place is an embarrassment that wastes your time and money. They were told to hold the package days prior due to a shipping error. They said it won't be sent out, they sent it out. Then they were asked to hold it locally for one day which they couldn't do and sent it back to a processing plant where it'll be returned across the country. How utterly incompetent and annoying. It's ghetto and insulting. I wouldn't recommend USPS to anyone. read more

If you want to mail prepaid packages it's pointless to come here. you will not save any time or money. They now charge a dollar additional per package just to drop it off for the mailman to pick up. The post office is only a couple miles away makes no sense to come here. Prices are rising. Very disappointing the UPS store is no longer a convenience. read more

The UPS site allows you to send items to be printed at this location. However, be aware once you arrive to the location. They will let you know that they don't actually have access to the website where you uploaded and paid for your prints. I would recommend not sending anything you need printed to this location. Maybe try the location on Euclid instead or the fedex across the street. The associate asked me to email the items needed to be printed which was a nice gesture however she had to spend time scaling them to size which was already done when they were uploaded to the website. A very long line formed behind me while she was attempting to size them to scale so that they fit the paper size only to let me know that she was unable to size them and that I needed to come back tomorrow for a refund. I'd stay clear of this location. The other reviews also speak for themselves. read more

I stopped in this location today to take a new passport photo and the two individuals working behind the counter were so friendly and helpful. They got right to business to take my photo and gave me two copies of it (as opposed to another location who only gave me one). It is $15 plus tax for a passport photo and they know all of the guidelines. They offer a ton of other services for all your shipping needs. This location is in the Smart & Final, Chipotle, Planet Fitness, etc. shopping center in the northeast corner. read more

So I have never been so disappointed and disgusted with a store Went to drop my USPS package off like usual because this is a usps drop off location, but unlike all other times the asked for 1.00$ fee? To drop off my package I said? Yes to drop off she said!! How can they charge a fee for putting a package in a basket that USPS picks up and does all the work!!! Never will I ever give them my business and hoping that this review makes you feel the same! Use the claremont location!! Baseline and 210. No extra fees only extra smiles!! read more

The guy working there on a Saturday is a lazy bum. He took ages to do anything and a line of 5-6 people formed. He looked at the line and shook his head in disgust while mumbling "all these people just decide to come in at the same time." He has a horrible tone, no customer service skills, and clearly didn't want to be working there. No other UPS store locations has as poor ratings as this one and I'm sure this horrible employee singlehandedly contributed to getting a majority of the negative reviews. He told a customer they should've gone to a UPS store closer to their home. He tossed a customer's package aside and yelled at another customer. He talks to customers as if they are bothering him from taking his afternoon nap. Either train this dope to do a better job or fire him. read more

Worse customer service. I was coming in with a couple of packages, I nearly dropped one because it was so heavy ( I'm pretty small and the package was huge) and the clerk just stared me. I didn't expect him to run over but at least fake some concern. Also, didn't offer much help regarding how to handle returns from Amazon. All he told me was that the outer box of one of the packages looks messed up and so I might not get a refund for it. Told me I needed to buy a $33 dollar box to put it in... which they did t even have in store. Try going to the other UPS. Save yourself an aneurysm. read more

friendly service everytime i visit! the owner and staff always greet customers with a smile and they go out of their way(s) to make sure ur experience here is a positive one! read more

This place has one person working, i was there 40 minutes and the 4 person line didn't move one Person!! HIRE MORE PEOPL

This store is always short staffed. It has become increasingly difficult to get fast service over the past several years but they have no problem increasing their prices. Other locations go above and beyond but this location falls short. I would not recommend this location. read more

Having the worst experience dealing with this company. I paid $20.93 for two day shipping. They end up loosing my package and somehow it's my fault for trusting the service they provide. I have yet to hear back from them. It's very unprofessional that they take your money for a service they provide and when they loose your package it's taken lightly by them like oh well we don't guarantee anything. I get it we are In rough times and things going on in the world but don't take someone's money for a service you provide if you can't meet the customers needs. The way my case has been handled has been very unprofessional from a trusted company. Hopefully I get some answer too where my package is and get some clarification. read more

I went here today to return some Amazon items. Super simple and painless. The guy who processed my return was thorough telling me to look out for a message from Amazon and letting me know I could take a picture of the labels of my returns so I had proof or a receipt. I didn't feel the need to do so, but I thought it was above and beyond of him to offer. The staff seem friendly, the space is cool with a/c. They have a variety of boxes for shipping and other items for your shipping and printing needs. read more

Destiny is amazing and the only I come to this location . She ALWAYS goes above and beyond for the customer. Thank you for ALWAYS helping us at the last minute. You truly are appreciated. Judy and Ignacio read more

Well I went back and tried again. Couldn't return my amazon package without buying something. When I said the worst thing that could have happened to this place was the change in ownership the girl just tossed up her hands and said well sorry I've only been here a year. Apparently she's heard this complaint before. read more

The UPS Store - Poor customer service - Shipping Centers Near Me - Upland, California

I had an Amazon return that would not let me go to Kohl's and it said I had a free drop off at the UPS store. They charged me $1.25 to put a piece of tape on the package which it did not specify that in my Amazon return nor have I been hit with at any other UPS store. I would definitely find another store. read more

Super quick service. Store looked clean. I came in around 1 pm was in here for 5 minutes tops to do an Amazon return where UPS prints the label. Took off a star because there wasn't really a designated place where people got in line and it was kind of awkward. This is one of the fastest UPS stores I've been to and I intend to come to this store for any UPS related stuff from now on. read more

An untrained Associate mailed out my package media mall by mistake because she wasn't properly trained and shouldn't have been mailing out packages if she wasn't fully trained and now my package is stuck being investigated at the post office or possibly lost huge mistake and management was informed of the error and was supposed to call me back been a week and no response. read more

If you are fortunately living around LA, this is the place you get help of shipping service. I never thought I would review a UPS store, but their service is really the best I have ever experienced. The two ladies did a wonderful work and saves me $100 of shipping fee! I have a big item over 70lb to ship. USPS won't take it because of weight limit. The first UPS I visited asking for $70 to pack it. I paid. And with that package, all UPS and FedEx charges for at least $230 shipping fee. United Airline charges for $400 Thank god I found this UPS store. On 1/17/17, there were two ladies working on site. They volunteered to look into how to save me money! They discovered how ridiculous large the package was compared to the original item, and took half hour to rebuild package smaller. With the efforts they put in, my shipping fee is down to $130! And they charged me nothing for their repackaging. Really Appreciate it! read more

The UPS Store - United charge me $400 for oversized item. I drove here and the ladies shrink the box and shipped it d2d for only $130! - Shipping Centers Near Me - Upland, California

Eric is AWESOME!! we've been here twice in the last week, First time was to pick up boxes for Thomas Jefferson to ship his sctuff back down to Mexico and Eric was very helpful then and then today to get measurements and weight estimate for shipping DHL. Eric was very helpful after 2 strapping gentleman spoke outside the doors while I struggled with 2 DAYUM boxes... Eric heaved them onto the counter and took them back out to my car as well. DHL is NOT cheap BTW and shipping to Mexico from the states is a nightmare on SO MANY levels let me tell you!!! Respectfully Reviewed read more

One word for not only my experience, but the atmosphere in the store: MISERABLE. No one is happy to be there or helpful. I waited 20 min for a shipping label to be printed and I was the only one in the store. One employee couldn't figure out how to unlock the computer, the other employee was catching up with a friend on the phone while trying a different computer. The most inconvenient experience for a simple shipping label. They didn't communicate with me the entire time, and totally ignored me aside from taking my payment. read more

I have been a customer for years the staff was helpful and reliable. NOT anymore ve careful I was last Friday seeking some assistance with the delivery of documents to the SocSec office. The clerk was so incompetent that he ripped the original document making a hole, and she mininize the damage as she was not able to handle the documents with care. Also provide wrong information regarding mailing them. Dont ask for help there and expect mistakes. I email new owner and not responded yet !! read more

Rude employees, if you call them out they wont tell you their name. They do not accept package drop off here.

I'm still waiting for a return phone call from the manager. I was charged 4 times the amount to send a package the I've been sending once a month for the past two years .They do not have a voice mail set up on their phone to leave a message . I made numerous calls to UPS customer service . I was told the matter is a independent store issue. Hard to solve when the manager refuses to speak to the customer. Be sure to double check their charge for shipping items . read more

I saw the manager act very rudely to a customer, because she had a face shield and not a face mask on. I used to manage a business and the way I saw the manager look at the customer in disgust made me feel disgusted myself with how the manager treated the customer. Also, the manager was working with a puppy in her clothes, literally hanging inside her clothes and I happen to be very allergic to dogs. I don't understand how she can be so hypocritical. The lady had a 1/2 face shield on And not a mask, but you are walking around working with a puppy inside your clothes. So rude. And they don't even take $100 bills, which was really annoying to me, as well. I gave 2 stars, because I usually have good service at that location and the man who helped me was very nice. read more

We have had a mailbox at this UPS/Mailbox Etc. location for 25 years plus. Since the new ownership in 2018/19 the service has went down substantially! This has been ongoing and continues to decline. This is our business mailing address and we have relied on the service provided. Since the new ownership the business has replaced all of the original staff with new employees. The new staff are overworked and understaffed. They are not really customer service orientated. To access packages sent to the address, mailbox customers can no longer go to the counter if other customers are in line for mailings, etc. Therefore, it is often days before I can get my packages as I am not able to wait for lengthy times to get my packages. Mail to the actual mailboxes to be deposited often and daily are not deposited in a timely manner. I am unable to get my mail because mail is not deposited regularly by mid to late afternoon. I have stated my dissatisfaction of these problems to employees on multiple occasions. I am reluctant to change my patronage to another business as I have had this address for business purposes only for more than 2 decades. I sincerely hope the owners will take steps to move back to a customer service based business. If you pay a monthly fee to recieve your mail at the location you should be able to get your mailings daily without waiting in a line. read more

The absolute rudest customer service agent I've ever come across. Price of product was marked wrong and she became completely unreasonable with me. Shoved a tube that I was looking to purchase in my face to show me the price didn't matter. Do not go to the store absolutely unacceptable read more