My son dropped off a package for me (with a dress inside) for a return that was delivered by Amazon. He said the blonde older woman took the package, scanned it, typed it in and said "OK" he asked "is that it" she said "yes ok" he left thinking it was taken care of. So after noticing my return wasn't being completed, we realized he went to the wrong mailbox center! I went in to ask the woman about the mistaken drop off! She said "nothing is here" she didn't bother to look around to search or offer ANY EXPLANATION!! It was dropped there -so it's there somewhere or other coworkers took it? I firmly asked her are you sure it's not somewhere here -she semi looked in one mail bag -just shook her head "nope nothing in here"! I then called her & asked her if she could look at store video from @10 days ago if I gave her the exact date..she said "I am NOT going to do that" then I told her "OK"and she hung up on me. I consider this theft. I looked at all the Google reviews as well as on here and CLEARLY obvious there's something very wrong with THIS STORE & HER harsh energy she exudes on customers. Something shady about this! Pic of dress below! read more

I called to ask a question and an older lady answered. She was very dry and rude. Definitely won't be paying them a visit.

they charge two dollars to take a package that you already paid shipping on.that is unethical, and it's probably illegal!!!

RACIST OWNER! I only came here because I needed to get something done after hours. Was treated so RUDE! The prices for basic shit is through the roof. Certified mail, 10+ dollars. Couldn't be friendly enough to tell me that there would be additional charges to pay electronically. I told her she could have given me a friendly notice of that. "We don't do that here, we aren't charging you that, it's the bank so we don't have to tell you, it's posted on our door", was said in a rude tone. Apparently this lady has a problem of basic manners. Demeanor was beyond disrespectful, just someone beyond autopilot, she talks down to you. I was already in deep, she had already printed and slapped on the label before even telling me the price and had already finished throwing it in the box. What a mind fuck. I only write reviews when it's Extremely good or REALLY BAD! read more

I came in to ship a package to Oahu. I frequently ship to Hawaii and typically pay $20-$25 at the post office. This shop is closer to home, so I figured I'd support a local business. They quoted me $56 to ship -- more than double what I usually pay. When I asked why, I was told it was just because the package was going to Hawaii. The package was already packed, taped, and labeled, so it couldn't have been to cover materials or any "extensive" labor to do those things. I mentioned my typical costs and I wasn't provided any more explanation. I went to the post office instead -- and sure enough, it shipped for $22. I don't mind paying a few dollars more to support small business, but a $30+ markup is crazy. It comes across as either dishonest or completely out of touch with actual rates. Unfortunately, this won't be my new place to ship things. read more

I have never been treated more rudely at a business. & THIS WAS THE OWNER! Went in to utilize the notary service with my mother & was treated with such disrespect. I will NEVER go to this location again. What a B!t@h. read more

Oh what a piece of work this lady is. I'm hoping she is not the owner however I believe she might be. I will never, ever come back to give this person any business, she has absolutely no social skills, no customer service skills, not one welcoming smile, not one cordial word, not one thank you ! It seemed like we were a burden ! How sad to be in her shoes and be so miserable. If she doesn't like to deal with people or be nice then she should stay home. It's so much better to be nice and happy ! Wow she needs to take a class on how to treat people and how to treat herself and that would sure make her feel better. Absolutely horrible !! read more

I used to come here more often. Not sure if management has changed. They now charge $1 for drop offs. It was convenient for me to ship stuff out as well as dropping off some packages -- my one stop shop. Since they now charge for drop offs, I'm going to go elsewhere. read more

The owner, a blonde haired, older lady or manager she didn't wanna give me her title was extremely rude and I believe racist. I went in at around 5:46 to faxed two pieces of paper and she was looking at me with this very mad evil look when I approached her. She was still working with someone else, and she looked at me and said What can I do for you? I said what do you charge she gave me a price and she had an attitude. I asked her if everything was OK and she says I'm just letting you know I promptly close at 6 PM and I said I will rush. I appreciate your help. She says I don't think you understand you're not hearing me. I promptly close at 6 PM And I said does that mean you're not gonna help me and she says that's exactly what that means I told her she was very rude and she cursed at me as I walked out. I suggest nobody goes to her place of business and gives her any business at all. She believes she's high and mighty and better than other people and looks down on other people as a superior lady read more

Recently went in to get a document notarized. The notary did not properly verify my document name and my ID before notarizing my document. I now have to resubmit my document and pay for another notary. If she did not see the discrepancy before stamping and signing that is concerning and if she did notice and ignored it in order to get paid that is even more concerning. Don't go here for notary if you want it done the first time. read more

I stopped here two days before Christmas to deliver a FedEx package overnight and it was a very good experience. The young woman working at the counter was helpful and efficient. They had everything I needed and even let me use some tape for my box. There are a lot of negative reviews by cheapskates that don't want to pay one dollar for the convenience of dropping off a package here as opposed to waiting in line at the US post office. I thought the inside of this business was very clean very pleasant and I liked all the pictures of California memorabilia on the wall. read more

AVOID THIS BUSINESS AT ALL COST. We paid 3 years of mailbox service in Jan. Today they called after they gave us someone else's package by accident. They said we didn't pay for the service. We brought our credit card charge to show them. They said the previous person who charged us that worked there was crazy and they don't honor our payment. They said they will close our box and throw all of our mails to trash. read more

Mail Center & More - 3 years paid in 1/6/2021 - Notaries Near Me - Rancho Cucamonga, California

I have been their mailbox customer for almost 15 years. The previous owner was always nice and good at the job. After the new owner took over, they just make mistakes after mistakes; the worst part is, they won't even admit to their fault. -We picked up our mail and package today, we noticed the package belong to another mailbox after we got home. I called them to inform them, Lori said it must have been the temp worker on Saturday made the mistake. I told her it was actually picked up today, she said not possible. -Couple of hours later, Lori called and said we didn't pay our mailbox. I said we pre-paid in Jan already. She said bring receipt or credit card bill. We brought credit card bill to show her. Then they said it was ran by a employee that was fired, so they won't "validate" our payment. She said she was closing our box today and called police after my husband asking them "are you closing my box without my consent?" After the police came, they tried to accuse my husband of threaten them (which he didn't, there should be cameras in their store) When my husband got in to the car to leave. The guy owner came to the car, continuing criticized my husband in many personal ways, screaming at my husband, and kept telling my husband to go to the back with him. Lori and the guy owner are both emotionally unstable. Check out the reviews for post arena on Milliken, they are owned by this same guy/family. You will see from other reviews how they use the same tactics to verbally abuse other customers. The guy also verbally attacked and made false accusations of those customers, just like what he did to my husband. They charged us 3 years of service in Jan, July they refused to provide service or refund. I am going to report this business for fraud. read more

We booked a Uhaul at Crystal Alkaline Waters and when we arrived the owner said he gave it away. So we saw this place also did Uhauls and had one available - customer service was great! The woman working the front was sweet and greeted us when we walked in. I think she was the owner. She was doing a DHL shipment for a customer in front of us that was taking a while, but the owner kept acknowledging us and explained the international shipping takes a bit longer than regular shipping. Getting the Uhaul was easy as-well and she explained everything to us! Cute little shop with a variety of items. Would come here again! read more

I drove an hour to get there on Saturday ,arrived at 1:50pm, only to find they have already closed.Then I need to drive another hour to get back with nothing on my hands. read more

You have to pay them to drop off any prepaid package ! Ridiculous! It used to never be like that What happened? read more

I went here on a recommendation of a good friend. Glad he told me to. Customer service is excellent and very personable. Erika is so nice. She took her time to explain Everything in detail, answered all of my questions which were many and never once showed frustration with my constant questions. She was very diligent in what she was doing she help me take care of the necessary Postal Service requirements and I am very glad that I haven't trusted her and her company's services for my company's needs. I highly recommend Erika and Mail center and more read more

I've rented a box from here for over 10 years and service was decent. However with the change in ownership it seems that the new owners are more focused on convenience for themselves and their staff instead of on their customers. Twice now their store has been closed on a weekday without notice and without any signage at the store. The first time a few months ago I even called, left a message, and asked to be informed - but no return call. I went today on Fri, Dec 31 to get my mail and the store was closed, even though USPS considers today a normal mail day for the the Post Office and delivery. As a result, I cannot pickup my mail which includes customer checks that I intended to deposit before the new year - now those checks have to be reported in the new year and cannot be claimed as revenue now. This is very unprofessional. read more

This business has really gone downhill since the new owners purchased it a few months ago. I was a long time customer for over 15 years up until the new owners took over. New ownership is more worried about renting out U-Hauls then offering great customer service to current mailbox clients like the previous owners did. They have so many new mailbox restrictions (one is that you cannot pick up packages until after 4pm!). RIDICULOUS!! They also raised monthly prices and treat their mailbox customers like dirt now. I canceled my box and went elsewhere. read more

I went to drop off a UPS package. Postage was already paid just dropping off. I have been using this place for years for all my postage and mailing needs but now they want to charge $1.00 just to drop off. There are other places I can go to that will not charge you to basically do their job and run their business. Oh and if you don't have cash be prepared to spend $5.00 and a $.50 fee to use that card. Seems like nothing but fees to keep the business up and running. No thank you. read more

First time coming into this place ever. I had an envelope to mail that needed a stamp. So I figured I would purchase a stamp and buy a book since I was there. Well guess what, they were out of stamps? I think the look on my face said it all, a mail center that had no stamps?!! So I proceeded to have it weighed and pay for the label to be made. After learning that it was $.80 I use my debit card to pay and have to pay an additional $.50 because my purchase was not over $5.00. I usually use the UPS store by Vons but figured hey all I'm doing is getting a stamp and it's closer to home, nope.... won't come to this place again. read more

Great friendly personal service every time I go in. They are the best!!! Professional staff and clean environment.

They offer great customer service and explain all the shipping options with a smile. Highly recommend this store.

Employee Lori went above and beyond to help me fax an important document. Mail Center and More has earned a new loyal customer due to her exemplary customer service! read more

It's the best mail center in the area, they offer just about anything and everything you may need. Shipping, faxing, proofreading and editing any documents, notaries, etc! One stop shop close to home and their customer service skills are unmatched. I went in one day and needed an unusually sized box, Sara was able to cut down a box for me that fit my product perfectly. You definitely would not receive such customer service at the post office these days. I will definitely be returning for all my shipping needs! read more

STAY AWAY unless you enjoy rude and unprofessional. This mailbox center was once worth a visit. Ever since some yahoos bought the business about 1.5 years ago, it went straight into a fire dumpster. I can only imagine what the people who rent boxes must be experiencing. Surprised they are still in business. Probably not for much longer, for everyone's sake. read more

Hello I've been here a customer for quite a few years now and just Recently seen changes with ownership and employees here. All of them have done an outstanding job but somethings Don't last forever. Yes we've seen some changes here but it's best for the customer and the owner. Highly recommend and will continue using their services. A+ in my books!!! read more

Our charitable organization has used this company for many years, and have always found their service to be friendly, prompt, and reliable. The cost for a yearly mailbox subscription is comparable the the post office without the crowds and inconvenience. Lori (sp?) is always a delightful person who is knowledgeable and eager to please. read more

Wanted $1.50 to accept my Fedex package with a prepaid label attached to it. I just wanted to drop it off (boxed up sealed and ready) and they were rude about accepting my package. Would not do business with them. read more

Not too far from where I live. I'd go here any day, saves me time from having to stand in line at the post office. Friendly staff and excellent customer service. read more

When you rush through 91 rush hour traffic after work to make it by 6 to pay your rent (2 days in a row) and they are closed at 5:55.... #badbusiness read more

The last 4 years we have thoroughly enjoyed the service and professional manner of the employees.

I needed a document notarized and I found this place on Yelp. It's close to home so I decided to go there. Ms. B assisted me. She was pleasant, efficient and the cost was only $10. I highly recommend this place and would visit again. read more

This place has terrible customer service. O tried to mail a package but it ended up back at my house. When I took it back to have it fixed they attempted to charge me again!! (More than double the USPS rate that it was shipped by) when I explained to the same employee it was their error, he told me it wasn't his fault so I'd have to pay. Mind you I already spent over double the USPS rate when I first came in. Never coming back. read more

Please, save yourself the trouble and find any other Mailbox than this place. As someone else mentioned the new owners do own other mailbox locations in the area so do your research. I have been at this same location for the last 17 years and had absolutely no issues until the new owners took over. Lori is unfortunately a bitter and horrible person and what is sad is I have actually tried giving her the benefit of the doubt and to be as cordial and respectful as possible, despite the disrespect and carelessness I have experienced from her. Long time or not, no one should be treated this way. Lori has actually threatened my wife on the first conversation they had. it blows my mind how disrespectful this lady is and her daughter who is the owner is just as bad as her mom. I briefly spoke with the husband of Lori's daughter and he actually had understanding and common sense. He is no longer around from what I can tell. I do not want to bash anyone as that is not what this review is about. It is purely the honest truth of my experience and unfortunately it is based on the utter disrespect that I have been treated with just for being a customer during the transition from the old to new ownership. I do not think they want any customers at this point. I started taking Lori's threatening VM's personal but after reading some other reviews it seems as though this is the type of person she is. Hopefully, it doesn't take the loss of this business for her to realize her attitude towards people. Please, just look somewhere else to save yourself any future heartache and headache. read more

I used this mail center last week and it was the worst service!!! And they completely ripped me off. I will never return to this store. I mailed a medium sized priority mail package to my daughter who attends West Point, the United States Military Academy. I have mailed her many packages over 3 and 1/2 years. The person charged me $19.95 to ship a medium sized priority mail box and said it was that price because they are a convenience store. He refused to give me a tracking number and had me just write down the number found on the box to track it that way. When my daughter received the package she had to pay for the postage because it was shipped COD. After I already paid almost $20. I was completely robbed!! I will be telling all my friends and work colleagues about this incident!! read more

I currently have two mail boxes at this address. Earlier this year I had customers receive checks back as undeliverable. These folks blamed the post office for the returns. At Christmas a client mailed me a prime rib. 4 days after receiving it I get a call that I have a package. I have had others tell me they mailed something that I never received. I now believe them 100% because today, May 4th, 2015 I received an invitation postmarked 12/31/12. That is not a typo. In addition I received a 1099 postmarked 1/31/15 today, 5/4/15. The employee laughed when she told me found it at the bottom of a drawer, "just today," as if it was funny. This place is a joke! I am forced to stay for the moment due to costs of changing letterhead, checks, finding a new place and notifying customers and vendors. IF they share in that cost I would make the decision to leave tomorrow. Further to address Monica D complaint... I was actually shipping a package to Oregon for Mother's day today. While the clerk was typing up the shipping information is when I discovered the missing mail. I had her cancel the parcel shipment of $30. I was absolutely shocked when another place down the street charged me under $20 for the same package. If you are reading this... don't just walk away, RUN!!! read more

Awesome service! Very fair pricing. I shopped around for a small mail box and the ups store was more than three times expensive and they wouldn't even let me get a small box because I'm a business owner and some of my mail could possibly have my business name and they would return it if I didn't get the larger box. I'm very happy I did not have to do with anything like that here and the owner was very friendly read more

The best service!! Love the folks here. I've been using them for over 10 years and never had a single issue.

I went to mail 2 small letters to my grandchildren. I was floored when the clerk told me it would cost me $3.61 for each letter. I asked if there was something cheaper i could do. I was told no. I went to the usps the next day and mailed my two letters for 61 cents a piece. My friend went to mail center to mail 8 pieces of paper. and was told it would cost $30.00...Only When she asked if there was a cheaper way was she told she could mail it for $14.00. I am sure if she would have mailed it from the USPS she could have done it cheaper. This place is a rip off. No way to treat customers. DO NOT GO THERE.... read more