The only reason I'm not giving a 5 Star is because on numerous occasions when I've dropped off mail through the drive thru drop off, the mail box has been over stuffed. It's to the point that anyone could just take out the mail by the handfuls. Now as far as reading other people's comments and saying the lines are long and out the door that is never the case whenever I go. Now for their customer service skills as far "friendliness" it lacks in that area. For me I go to this post office merely for convenience due to the other one being further. Overall this post office is a small,clean, and nice post office that has your basic needs. If you are looking for more then I would suggest going to the one on Arrow. read more

Every time I come here, no matter what time of the day there is only one employee working And the line is out the door They need more help!! This has been going on for several years now and it's way past time to hire more employees read more

US Post Office - Post Offices Near Me - Rancho Cucamonga, California

Very Poor Service. Need more help, spend way too much time with people that come poorly prepared to do business. There needs to be other postal offices open in the area to properly handle the volume. The employees look like they have become numb to the long wait time. Like the Customers have no place to go and all the time in the world to get there. read more

Came here about 4 years ago and here I am 4 years later and still only one employee. Takes so long !!!!!

Can I just say, I've never had a negative experience at this post office. Everyone working there are kind and professional, and give great customer service. I've seen them deal with a lot of people who are not always the kindest. The last time I was in, there was 1 person working and a huge line. She handled everything so well, especially customers that were impatient. This post office is small, but always my first choice when dropping off a package. read more

I usually don't have an issue with this location but, today I was shipping some returns and the lady working the front (something with J, Janise I think?) was so unpleasant. I watched as she gave every single person in line an attitude about some part of their interaction and sure enough she was rude, cold and genuinely unkind during my interaction with her as well. I get having a bad day and understand a government job is hard and she probably has to repeat herself often but, Idk I was in a few weeks ago and she had the same attitude. Customer service from her is definitely lacking. read more

Every time I come to this location they only have 1 person working the counter. There are others in the back working but not at the counter. It's often more than 20-25 minute wait. read more

ladies at the front are rude and have no sense of urgency. This can be more efficient if they moved at a faster pace

I was unfamiliar with shipping at the USPO. The clerk immediately helped me pick all the proper materials to ship the package to Chicago. And I was done. Thanks USPO!!! read more

Victoria was not friendly at all and made a comment about how I must've ran out of tape. Thankfully the item I was shipping wasn't fragile because she apathetically tossed it over the counter. read more

Jenise at the register is very rude towards customers. Like she doesn't want to be there. I asked for postage and she just throws them on the counter. Any questions asked she seems bothered to answer. This is unacceptable. read more

This post office is very small. The lines are usually long and they are often under staffed. If you just need to drop off mail, there is a drive through drop off. The slot is thin and only good for envelopes not packages. On the rare occasion that they aren't busy, the front desk people look a lot happier and are friendly. They have always been nice to me, but the workload looks so heavy that they look stressed. Due to cutbacks, they are not open Weekends. read more

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This location doesn't do money orders and they did not open on time. They were still "starting up computers" at 8:40am.

Jenise went above and beyond helping me today, I had an order to go out but forgot to order the 650 stamps ahead of time a couple of computer clutches later she done DID IT. I give her the WIN!!!! read more

I really enjoy coming to my local post office here in Alta Loma. The staff is very helpful and enjoy doing their jobs. They have always given me excellent service and I truly appreciate their knowledge and help when I ask. read more

Went in today to drop off a prepaid package. The line was very long, I get it's the busy season. I asked the gentleman at the counter if I could use a tape gun, keep in mind I had my package and label ready to go. He said no. I asked him if I waited in line, could he toss me a strap of tape for the top of my box......again, no. He said 'you'll have to wait in line to buy a roll of tape." I left. Went to the south upland location where they were VERY busy, but still taped the top of my box without question. You have to go really far out of your way to be this unhelpful. This location is awful. Although it's near my home I'll go elsewhere. I have since purchased my own tape........the nice people at south upland told me where I can leave packages without waiting in line. To the gentleman working at the amethyst branch around 11am on 12/14/22, be less of a dick. It's not worth it. read more

Always great service at the U.S. Post Office. No matter which location always the best service .

Your box out front is full and has been for several days , hope my medical stuff that was dropped in there gets where it needs to be on time . Do your damn job and empty it...the fact it's full means you haven't emptied it in many weeks. Epitome of lazy government paid officials....pathetic read more

I have to give this post office three stars in hopes it raises its overall score. There was a long line...it went by quickly since there were three employees helping customers. An automated stamp machine would be nice. Service was adequate : I needed to mail something. They slapped a postage sticker on it and threw my envelope in a bin. I'd consider that a job well done. Now I just have to make sure it arrives at its destination (which I'm sure it will). read more

US Post Office - The day we all decided to mail something.... - Post Offices Near Me - Rancho Cucamonga, California

Worst customer I've ever experienced in a post office to be honest the African American man that works there has a really bad attitude I came in polite and he treated me with no respect I would love to talk to his boss he does not deserve his job with that kind of treatment read more

Let me start by saying the people working there are some of the nicest people you will ever run into. However, they take longer to wait on people than sloths take to mate. I mean, it took less time for them to write the movie Postman, cast it, film it, send it to DVD before they got through the three people in the line in front of me. Trust me, take the time to go to another location. The time it takes you to drive there will be time saved when you're not waiting in line like you're at the DMV. Changed my mind. Greg is one of the worse public sector employees I have ever dealt with. Instead of taking my own advice (my mistake) I went back twice to mail packages. Must have been from my last Yelp review but he acted like he doesn't even work there. Told him I paid and couldn't print a shipping label. Instead of listening to me, he tells me to write it out. He then says they can't reprint a label as the online and physical locations are different . Had a hands off "not my job" attitude and then when I ask for the post master (and informed him how he was acting) he laughs and makes a smart a** comment. Yelp is the least of their worries as this will be shared everywhere, with everyone, until that office is closed. No sense keeping open an office that acts in the manner they do. read more

Efficient post office, came in to mail a package. Nice Asian gentleman assisted me and informed me of what I needed and asked if I needed help with anything else. I was in and out within minutes! Thank you read more

I walked in to mail a package that already had posting and wasn't sure if I had to wait in the long line or if I could just drop it off so I asked the clerk and before I got a chance to finish my question she said "at the end"! with a attitude. I didn't understand what she meant so I said "what?" and she said "AT THE END AT THE END"! I did not get no hello, welcome, how can I help you... nothing but attitude. Now I have to trust that this person he's going to be handling my important mail? This is not professional at all she needs to be reevaluated and there should be a consequence for her attitude. I asked her what her name was and she told me she was not gonna give me her name and that I'm being rude because she's with a customer. I proceeded to tell her she has a well-paying job and she needs to respect the people that come in and pay to keep her employees, she then told me to leave and called me a Fu*#er... No integrity, no customer service and not wearing her mask correctly... I will be emailing the US Postal Service with the story and her picture with the location. read more

US Post Office - A USPS post office clerk with who cursed at me and isn't wearing her mask right. - Post Offices Near Me - Rancho Cucamonga, California

Does this place ever answer their phone? Phone rings for 4 mins then just hangs up. Lines are always long and people working are always grumpy and rude.. read more

Open during cov19 clean and the people behind the counter very efficient and friendly.

I mailed three packages with tracking, at the mail slot inside the post office. None of the packages got scanned into the system for me to track and all should have been delivered by today and yet NONE have been received. I am beginning to think they were stolen from inside the post office read more

I've gone here for many years only for the convenience of it! employees are the worst, bad attitude, not friendly , no smiles ever! read more

US Post Office - Cute - Post Offices Near Me - Rancho Cucamonga, California

Out of the 2 closest USPS locations near me, this one is my favorite. It is a smaller post office location, but don't let that deter you. Even on it's most hectic mailing times of the day, with literal lines out the door, I have never waited longer than 20 minutes. Most of the staff I have encountered are pleasant too, especially Gregg and Jimmy. They always have smiles on their faces and are ready and willing to help. Additional parking is also around the corner, to the back. If you're in the area searching for a USPS, I'd certainly recommend trying out this location. read more

This is a well ran post office. I always leave sooner than expected and the employees are helpful whether it be choosing shipping service or packaging of the goods. It's relatively small but definitely my post office of choice in the area. read more

This is the best post office. I can't believe that we have a lobby director now. Anything at all she can help you with. She offer hugs and a friendly smile too. Peace , Love & Priority mail. read more

My favorite post office. Seriously. Yes the post office can get busy and you have to wait but i feel the employees here go the extra mile to help you. One time my mothers birthdaypresent hadnt been delivered so i went in. The representative who helped me was kind enough to take my tracking number and then find out who had the package. She told to give her an hour and id get a call which i did. My mothers gift was at my office in less than 45 minutes from the call and i was able to get it to her party in time. Mistakes happen but i was always remember how they handled that one. The busy times seem to be around noon and close to closing. If you just have letters than use the post office boxes outside but do not leave your mail sitting on door of it! Ive seen too many times the mailboxes get full and ppl just leave their mail there. Yes they could add another mail box but when one of them is full and the rest have room use the others. If you leave your mail out then it can get lost or worse stolen. My other advice would be watch the parking lot while driving. A lot of ppl going in and out in slightly smaller spaces can get a little crazy. read more

US Post Office - Always busy, but there is parking on the side and drop off boxed to the left of the post office - Post Offices Near Me - Rancho Cucamonga, California

Stopped by quickly for stamps. The gentleman was helpful. There were people. I like this location. The clerk in this location is friendly, efficient and helpful. He's very fast even if there's a line. He makes his line Faster than other places I have being. read more

Went to drop off a box and an employee named Jimmy was helping us. We prepaid for a box to ship our item in and when we asked him which to choose from he had no idea what we were talking about. Then when we finally chose a box he said "I need you to hurry up there's people waiting" where I proceeded to tell him "aren't you busy all the time?". Worst customer service experience. Don't go there. read more

Jimmy was amazing! He packed my tablet very throughly to make sure it didn't break on the way to its destination. Great customer service! Even when the lines are long customers are taken care of quickly. read more

Worst service ever by Victoria, she has a horrible attitude she didn't say hi to begin with, on top if that she was throwing my boxes really hard with attitude they even fell on the floor and she didn't care to pick it up and I was talking to my mother and she budded in saying she would pick it up eventually (the package that fell) she can't even do her job correctly I had 30 packages and she didn't scan two of them for talking to her co worker about drama who knows what which is also rude as hell! This lady needs to go attitude and can't do her job at the minimum she needs to go and she didn't ask to do the survey which is required by her job to do so , either way postal service will be hearing from me about her ! If she ain't about working with people she needs to go get another job !!!!! read more

Thought I should add that the women working here are very rude and unprofessional. They really must hate their jobs. I was there few wks ago and the line was out the door and a woman kept yelling at people coming through the door to keep it closed because she couldnt hear anything, and telling certain ones to get back out. Maybe they need a number system at this one since its so small. I got too many dirty looks from these ladies in the 20 minutes I was there. I work in customer service and have over 30 people in line consistently for hours, but that doesnt give me the right to act unprofessional. If anything, be more polite and friendly because remember the customers arent too thrilled to be waiting either and if you want them to come back, smile and be nice even if you stressed and irritated. Its not rocket science peolple. Anyhow, bad service here. read more

WORST POST OFFICE, ATTITUDES AND CUSTOMER SERVICE. It's rare that anyone has anything positive to say about this location. The worst employee is big John. He has one speed, SLOW MOTION. He thinks he is funny and will ask customers questions that have nothing to do with their transaction, but instead clog the lines. Rarely will any of the employees smile...they are like robots Slow robots. Lately, there was no flag up for weeks! read more

Well what can I say. This place is full of employees who hate their job. They make it clear to you that they are not here to help you, they are here to collect a paycheck. The employees are extremely reluctant to answer questions or go the extra mile on personalized requests. Sadly it is the closest post office to my office and I have to visit this place everyday. It is probably one of the worst parts of my job to see these people. read more

Why are they so grumpy? I don't understand. No matter what time of the day, no matter what time, it's just a grumpy scene. If you're not happy with your job then go somewhere else. I understand that this job probably pays you well but your attitude with customers matters. Put a fake smile on your face for goodness sake, we've all done retail - we get your pain. I only come here when I have to, and every time I ask myself: Why? We need some turnover in this location please. read more

I've never had a good experience at this location. There's no automated postal center, the line is always out the door, they only have one person working at the front counter... Buy stamps at the Vons down the street or head to another location... This location blows! read more