Older facility but it has everything you need from a post office to include passport services…read more 5 star for the staff. I had an issue with receiving mail and the person in front made sure I was able to talk to the supervisor and she was really helpful. One week later my issue was resolved. Small but ample parking. I can see how this place can be full during the holidays when more people are shipping off more parcels.

I recently visited the USPS office for assistance with a passport application. My cousin had…read morepreviously filled out the form incorrectly, so I went in person to kindly ask for a new application so we could complete the process correctly. After waiting to be assisted, I approached the counter and was helped by a blonde clerk whose name I unfortunately did not get. From the beginning, she seemed bothered by my request and responded rudely, telling me that mistakes should not be made on the application. I completely understood that mistakes can delay the process, but I was simply asking for another form so we could correct it. She then told me that if mistakes are made, I would need to go online and print a new application myself. I explained that I had already tried searching for the form online but could not find the correct link, and I also let her know that I do not have access to a computer or printer. Despite this, she still seemed unwilling to help. Customer service should involve patience and understanding, especially when someone is respectfully asking for assistance. I left feeling dismissed and uncomfortable rather than helped.

I give this place a solid four stars. The four stars is because this is the only USPS I go to…read morethat's around my area and I've been going here since eBay days in high school. I'm writing a review today because Aurelia with her RBF gave me my package that required a signature, without having to see my physical California ID. Gave me attitude the whole time, questioning why I go around without my ID and whatnot LMAO but ultimately let my no-ID-bringing ass slide and gave me my package. Minus one star because at the end of the transaction, after having me sign for my package, she had the audacity to ask me to do a survey asking about courtesy and if the service I received was courteous LMAO!! It was not courteous, but I felt the need to give a green smiley face since yo girl gave me my package. Lines are always out the door. Usually 3 workers. Can get your passport photos taken here. Get free USPS boxes. Etc. Pricing is standard USPS. Will only be coming back here since it's the only USPS near me. Just wanted to give Aurelia a shoutout with her wild ass customer service hahaha glad I took my ashwagandha today.

This office's appointment system is incredibly disrespectful of people's time. My appointment was…read morescheduled for 12:00 PM and it's now 1:30 PM, yet those with 11:30 AM appointments still haven't been called. Why require appointments if they aren't being honored? People have jobs, children, and responsibilities to return to. This is unacceptable service, and I would like to know why these delays are allowed and what is being done to fix them. Why is this place still open? ETA: it is now 2pm and have not been called. The lobby is FULL. WHERE IS THE CLERK?

Large easy to find post office in upland. There's a big parking lot, very friendly staff, and…read morealthough I was apprehensive about the long line (around lunch time)-- oh man, did this USPS surprise me with how fast and efficient they are. I typically wouldn't review a post office but because I was on a time crunch in between my work break-- I thought this might help someone else when selecting among the many local post office options. (Especially since I mail a lot of items and had such a bad experience recently at a location in South Pasadena so wanted to shout out this great one)

This has been my main post office as I have lived in Upland for 25 years now. Most of the time, I…read morehave gotten decent service here. Not the fastest, but good service when I can finally get up to the service counter. On this particular visit, service was good as I just purchased a book of stamps and got an important letter that I mailed out for a rebate. It was lunch time so it took a while as their was only 1 employee helping at the service counter. Don't they realize not good to take their lunches during lunch hours when most people come in at this busy time? Also a manager or another employee a male would ask if anyone needs help, but did doesn't service the counter? I know this is an issue from a while back, but I wouldn't ever do express passport service here as I paid more money to get my passport quicker and it never came! I had to go all the way out to the Federal building in LA to get it and that was a fiasco as well. Do you think this post office would refund me any money for the express not happening as well as the mail service not delivering it? Heck no! I almost missed my planned trip back then. I try to stay away from here let alone any post office if at all possible. I don't like writing stuff like this, but facts. Sad.

Our business is located in Ontario, We always schedule daily pick up, but the past year mailman…read morejust do not want to pick up our packages even if he needs to delivery packages to my neighbor company everyday. really disappointed.

This 1940 post office has a very cool look to it. The older ones are seem to have a class all by…read moreits self. The inside artwork, has a nice touch.

Thank you for the WONDERFUL CUSTOMER SERVICE I have Been coming here for so long. It's so…read moreconvenient and so much more safer than other locations. I really APPRECIATE the kindness and attentive staff. VIC and VIOLET have ALWAYS met my service requests. The Value of Customer Service is 5 Service Requested Quality Value

said internet was down and couldn't send my package waste of time like what do you mean you can't…read moretake packages because the internet is down.

This is probably the oldest Post Office in Ontario. Its bldg is a container and fully functional…read morelike a updated USPS office.

Jojo helped us with our passports for myself and my family. She is kind, helpful, goes through the…read morepaperwork smoothly. She never made us feel rushed and worked very efficiently. She is a true gem! Thanks for your help and kindness Jojo your attitude and smile are infectious.

Got my Livescan fingerprinting for the Board of Nursing done here. Quick. Easy and only $69 for the…read moreservice. The guys knew what they were doing and got me out in less than 10 mins. 3 minute wait time. So efficient!

went in for passport photos. great service! appreciated the friendly greeting upon entering the…read morestore. they weren't busy but the customer service and completed photo service was highly efficient. much better prices than the corporate chains! we will be back for sure!

I had a mailbox at this location for five years but canceled it after the new ownership drastically…read moreincreased prices. Unfortunately, The new ownership not only has a bad attitude but will also take advantage of customers. I was charged $114.50 to send a three-page document to Asia using their USPS service. When I checked USPS.com at home, I discovered that the actual Priority Mail cost was only $45.40. I returned to question the $69 overcharge, and their explanation was that $45.40 is the price if you go directly to the post office, while the additional $69 was their "service fee." They further admitted that they add a service fee to every transaction--even for the purchase of a single stamp. While I understand reasonable service fees, charging $69 on top of a $45 transaction is excessive, deceptive, and exploitative. This is not a fair business practice; it is price gouging. I strongly caution anyone considering this location: always ask for the exact service charge in writing before agreeing to mail anything. Otherwise, you may end up paying double or more than the actual USPS , DHL or FedEx prices . I would rate it ZERO stars if I could

Just left this location and I should've known that the same rude guy that answered the phone would…read morebe just as rude, or even more in person. Not helpful at all. Needed to do a livescan AND FBI check and he told me I needed a "different paper" for the FBI, I asked him what I needed and he proceeded to show me some fingerprint cards. I'm not familiar with this at all and asked him if I could use those and he just gave me a look. At that point, I didn't want anyone with THAT attitude to have my personal information to I left, very unhappy and disappointed. The man who used to work here before was pleasant and professional, this man is the complete opposite; also it is super hard to understand him-not a great combination.

I had a great experience at the United States Postal Service, thanks to Robert. He was…read moreprofessional, patient, and genuinely helpful throughout my visit. Robert took the time to answer my questions clearly and made sure everything was handled correctly, which really put me at ease. It's not every day you come across someone who goes the extra mile with such a positive attitude. Customer service like this makes a big difference--thank you, Robert, for making what could have been a routine errand a smooth and pleasant experience! God bless, Cedric

I actually needed my passport ASAP, like within a month. I purchased the quickest shipping option…read morefor my passport but before doing so I asked Christy for her thoughts and said didn't believe I needed expedited shipping. I banked on her and so glad I did. Received my passport a little over 3 weeks just in time for my trip. She saved me money. Thank you Christy!

Drop N Ship has been quickly become my go-to resource for shipping needs and related services. At…read moreDrop N Ship, you will get the perfect combination of professionalism, passion, and customer service which elevates the customer experience. . But beyond this, their attention to detail and in-depth knowledge of logistics are what really gained my trust and patronage. I would also like to add that they aim to be a "one stop shop" and offer much more than standard shipping store. For example, you can find certain selections of blind boxes, birthday cards (and other celebratory categories), board games, trinkets/keychains, and more. Overall, very easy, friendly, and efficient experience -- would recommend.

First impression of this local shipping store is good…read more Two guys helped me with a pre-paid return label from a company I bought clothes from and they explained the process of how shipping would be handled and they even handed me a receipt for tracking the return without asking. Something I usually have to ask for at other local shipping stores like this. I definitely plan on coming back for my shipping needs.