I've had an over all bad experience since I moved into my new apartment. For some reason this post office seems to always have issues with delivering my mail or packages to the incorrect address. I have had 3 incidents within the last 3 months were they loose my package, send it back to the sender or deliver it to another apartment. I've open up case numbers and the follow up is poor. Just recently I open up a case because my package stated delivered. I did not get it delivered to my front door as it stated. It was not stolen because my security cameras did not show any packages being delivered. Someone attempted to call me on Sunday from post office I wasn't able to answer right away but called within SECONDS and nobody answered. When I looked up my case number it was considered resolved. Today I call back no answer luckily, the package was delivered to someone who is honest and return the package that was mistakenly delivered to their address. If that person wouldn't have return the package idk how the post office would have followed up given that the customer service is poor. Additionally I was expecting another package and when that package was delivered to my front door I notice that the mail carrier walked up to my door knocked and walked away within two seconds of knocking not even allowing me time to open the door. He was already walking away. I called him back and he was like oh I need a signature. How does he expect someone to be able to answer the door within two seconds? Doesn't make sense. I have camera footage of that interaction and I counted the two seconds he allowed before he walked away. Ridicules! I'm scared to order stuff in fears that they will not deliver it or continue to deliver my package to the incorrect locations. Something needs to change. read more

Our business is located in Ontario, We always schedule daily pick up, but the past year mailman just do not want to pick up our packages even if he needs to delivery packages to my neighbor company everyday. really disappointed. read more

This 1940 post office has a very cool look to it. The older ones are seem to have a class all by its self. The inside artwork, has a nice touch. read more

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Worst possible post office I've ever been to! Costumer Service 0/5 The post office employees that work in the front are extremely rude, incompetent, lazy, and arrogant. I didn't believe harpies existed, until I came here! Extremely bad service, the Post Master should be fired for not managing employees well. Inefficient service 0/5 In general, this place should be shut down permanently. Seems as though everyone that works here hates their job/life and has made it a life goal to be incompetent. DON'T COME HERE!! read more

I had my mail on hold due to mail box being full. I have been calling ALL day and no one is picking up. Called the 1800 # and they said it will take up to 2 days for someone to call me back. What's the point in saying call if no one picks up the phone. And when they did (the one time) she was yelling for someone to pick up something, I kept saying Hello but she hung up. Great customer service. read more

This lady is rude unprofessional unorganized and incompetent performing her job! Rolls her eyes and throws stuff at customers! read more

US Post Office - The worst post office employee!! - Post Offices Near Me - Ontario, California

I went to this post office today to take care of my revised passport... I am so pleased with the help they gave me, Vic was awesome, gave me all the information I needed and took care of my passport right away, I was in and out in 15 minutes!!! Love it here and i recommend to go here for your passport needs!!!! Quick Efficient read more

They even admitted they messed up because of incompetence, yet they label as not able to deliver as addressed..... usps is a waste of peoples money and needs complete management overhaul. Im still not getting my package even though it was considered resolved. Lady I talked to on the phone is rude, and I understand she has limitations to her abilities, but there was no assertion that any efforts were to be made on their part to intercept my package to get it to me... crickets from Mr pardella read more

US Post Office - Post Offices Near Me - Ontario, California

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People running the front are rudeee rudddee ruddeee no wonder USPS is going under, the service is horrendous, they don't know how to time mange or organize correctly. It's absolutely ridiculous. read more

Terrible service, closed my mother in laws PO box before the lease was up on it and sold it to someone else. When we called to see why there was no mail NO ONE knew what had happened or why, didn't even refund her money or call us back on an update. Terrible! read more

Moved and put a change of address and still can't get my mail, the Ontario post office don't put the yellow sticker on it , I have my name on mail box and still can't get my mail have different mailman everyday sometimes don't get mail till after 6 wish they can keep to one person per route and they knew how to deliver mail they don't even read name on box wish they would put labels on mails read more

I stop by this office on Friday, and something smelled outside by the entrance, so when I exit, I look over to the side of entrance by the mail boxes and saw this dirty spot, where I remember seeing a homeless man sleeping, and it looks like this person has been taking a dump(shit) there,,,but is hard to believe NO ONE in this freaking office has notice this,,,or just don't give a "shit" about it... read more

US Post Office - front entrance. - Post Offices Near Me - Ontario, California

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I don't even want to give them one star! When I have had a problem and would like to speak to someone there NO ONE ANSWERS THE PHONE!! Even when I complain on line sure they call and I missed them they say they will be happy to help and to call them back but again NO ONE ANSWERS THE PHONE!!!! How am I suppose to get a problem solved! This is a terrible post office! read more

Just moved here 3 months ago. Worst postal service and mailman I've ever encountered anywhere! The home owners says they have entered several complaints as well with no results. Seriously?! You have 1 job! Deliver mail and pick up mail, ok to be fair let's call it 2 jobs then. Most of the mail that comes here is for countless names that do not live here. Even receiving mail for other addresses. Is this mailman on drugs or what? The owners mail has also been delivered to other addresses. I had a very small box that was left on my door step labeled return to sender and he saw it, made a verbal scuff sound and walked off never picking it up. When he returned to his truck parked in front of my house I called out to him, he stopped and looked at me then he drive off as fast as he could pretending that he didn't hear me. Last month I said hello and asked how he was he looked at me with a mean look and shockingly said hello and he was kind of rude. Not sure what this man's problem is. Well I guess I have to do my mail business in a whole different city. It seems the Ontario post office doesn't care about people or the mail service. Update today 7/13/16 I wait,for him to show up. I grab my box as he is walking away from my house I run out and call to him. I told him I have a box that needs to be mailed out. He looks at me like he doesn't want to take it. He then says he will come back for it. I told him I would leave it on the side wall to make it easier for him. He says ok. So I watch him come back to his truck and he's about,to drive off without picking up my box. I called out to him again and asked him to take my box. I told him it's very light weight and not heavy. He scuffs and then kind of laughs and reluctantly took the box, only because I was standing there. He would have left it had I not been on him about it. Jeez!!! What part of the game is this? I have to beg someone to do their job now? Get it together Ontario this would never happen in Rancho. read more

The Asian Lady Cindy is so rude and has no business dealing with customers because she is the unhelpful rude reason I took my business elsewhere and walking out I met up with someone who was in front of me in line who complained of her as well...this place has has the worst customer service they look like they hate there jobs read more

I use this location about 3 to 6 times a week to ship for ebay and I'm never there for more than 10 minutes. The staff is friendly and very helpful. Would give 5 stars but there is only street parking. read more

NO professionals working specially their supervisor Penny Sherman do not know how to answer questions extremely rude to customers have you waiting over 10 minutes for the simplest things always talk among each other with a long line in the lobby horrible experience it's unfortunate that has to be my local post office The frustration of the customers all the time read more

The worst customer service ever. They will talk to you for a few minutes then tell you only the manager can help and the minute you say "can you please take down my name and # for the manager to call when he is back in" they say they don't have time to just call back when he is in. How in the hell am I suppose to know when he is back in. When you ask when he will be back in they give you attitude and say they don't know his schedule, Ohh and they don't have time to write down your name and #. Even though it takes less than a minute to do. In all this time you could have taken my name and been off the phone since " I'm the only one at the window". What's funny is the girl 5 minutes before who told me to call in 5 minutes because the manager will be back by then said the same damn thing. I guess only one means something different to these people. At least the second girl said "let me put you on hold for 10-15 minutes so I can take down your name". ONE MINUTE PEOPLE. That's all I'm asking for. And it's their fault my package is missing in the first place! I gave 1 star because no stars in not an option and they at least answered their phones when they did ring even though it was no help. But don't call in the morning. They have their phones off. It only rang when I called in the afternoon after 1. read more