I had a great experience at the United States Postal Service, thanks to Robert. He was professional, patient, and genuinely helpful throughout my visit. Robert took the time to answer my questions clearly and made sure everything was handled correctly, which really put me at ease. It's not every day you come across someone who goes the extra mile with such a positive attitude. Customer service like this makes a big difference--thank you, Robert, for making what could have been a routine errand a smooth and pleasant experience! God bless, Cedric read more

I actually needed my passport ASAP, like within a month. I purchased the quickest shipping option for my passport but before doing so I asked Christy for her thoughts and said didn't believe I needed expedited shipping. I banked on her and so glad I did. Received my passport a little over 3 weeks just in time for my trip. She saved me money. Thank you Christy! read more

Chino USPS has lost numerous pieces of mail and packages of mine and when filing claims they state there's nothing they can do. I'm pretty certain employees are stealing mail and packages. There needs to be an internal investigation, I know I'm not the only one experiencing this. read more

Please update your passport walk-in hours on your webpage. If you don't allow walk-ins then why does your webpage say you do? Don't give out attitudes because your site is giving out the wrong information, to the consumers. read more

US Post Office - Shows you have walk-ins on Saturday. Please update your website if you don't. - Post Offices Near Me - Chino, California

Checked online for passport acceptance center and it showed this location. I tried making an appointment but they were 2 weeks out and it said that they took walk ins. I drove all the way over here, waited in line until she announced that unless you have appointment, no passports were done. I asked if that was the case even with the rush my passport service that I just need to drop off and she said yes. This is a joke, they are terrible at customer service, why not post it that you do not take walk ins? Why waste your time. Stay away from this post office. read more

The customer service representative Robert was very helpful and knowledgeable I appreciate his kindness in helping me and my husband getting us our passports I give him a 10/10 read more

Terrible at delivering mail to correct address. We have brought it up to carrier but he claims that some of the addresses are hard to read. Why not get an eye exam and new glasses or use a magnifier. read more

Terrible customer service and still haven't updated their walk-in appointments. USPS needs to crack down on this location read more

i drop off a ups package at the post office and still ups said they haven't received it when ups and postal work together clerks probably stolen my package read more

Carriers are lazy. Not all carriers but mine is. Please hire carriers who want to work. Who want to deliver mail. My carrier constantly whines that my mail box is blocked. It's not blocked. Do your job. Period. read more

US Post Office - Lazy - Post Offices Near Me - Chino, California

Just had the best passport appointment ever! Christy was amazing and guided us through the entire thing. Wrote everything down for us, where and how to track where our passports were in the process and who to contact. She was so kind and caring! Thank you! read more

Civil servants work to benefit the general public every day. Professionals in civil service positions protect, educate, provide for and assist their fellow citizens. The people that work at this post office should read this every day they show up to work because they act like they are doing us a favor to open the doors not providing us a service we pay for with the taxes and the shipping charges. In my opinion this is one of the worst post office locations within the Chino, Ontario, Montclair area. I would rather drive farther to the Pomona office than deal with the rudeness. read more

Avoid this location if you're applying for a passport without an appointment. I went to this office after checking their website, which indicated they accepted walk-ins. However, when I arrived, the woman with grey hair rudely told me it was her break time and that they only serve appointment customers. She didn't greet me, offer an explanation, or apologize--she just walked away. It's incredibly frustrating to have a website provide misleading information, only to encounter poor customer service when you arrive. I hope they address these issues for future applicants. read more

They never ring the door bell if it's a signature required mail. They just put a sticker on your door and expect you go to the post office to pick it up. Which I did, and they can't find my package there. Then they lost my package forever. Two times in a row. Can't believe it. read more

I'm rating this post office 1 star because I ordered a mailbox key 3 weeks ago, they took my payment, address and phone contact. The employee told me they would contact me once my key was ready but they never did. I decided to drive over to see if it was ready and sure enough it was! I just wish they would have called me like he said they would. Also, the lines always seem to be very long here, not sure if anything can be done about that. I do find that the staff have been friendly each time I've come in, but keeping your word as a business goes a long way. read more

By far the dirtiest government building I have EVER been in. The parking lot is atrociously crowded. This was at noon on a Tuesday after New Years. Not even a holiday. read more

Post master here is SHADY AF!! Do not trust your mail here!!! They stole my phone package that was going out!!

Our neighborhood Cluster Mailbox (ugh I don't even live in an apartment but forced to use it) was vandalized. One person at this PO told me it's another department within Postal Office that'll eventually fix it. I called again and they told me the PO was not responsible. Why do we even pay these people through taxes? I hope governent subcontract PO through private corporations. The lobby people are friendly and caring enough, and the mail carriers are good. But they care very little when something serious needs work. Well, at least some of their mail carriers decided not to just hold the packages without me asking. I got some of the packages delivered so OK but very inconsistent. Thanks, I guess. UPDATE: When I said vandalized, I meant someone or some evil cryptid thing barely bent the matal door of the outgoing part of the giant cluster box (awful idea of an installation). That's it. The inboxes are FULLY INTACT AND FUNCTIONAL. These uncaring carriers whom have to get out of their van anyway just walk away and I get an autimated system email saying I REQUESTED the package to be held at PO. Who designed the online system was obviously shifting blame unto us tax PAYING CUSTOMERS. Dont call me and make it sound like it is what it is. This CAN be fixed by changing the wording. It may not be your local PO's problem but it's infuriating. Look, our PO is good when absolutely nothing out of norm happens. What angers me is that one out of norm issue they just wash their hands off of it and leave us in the lurch. That's government for you. I really hope Amazon or some drone delivery company could take over delivery work so maybe these overworked carriers can get a less workload and us paying customers can get less frustrated. I don't like corporations but USPS acts like a monoply that cares nothing for its customers since they can't get laid off anyway. Smh. And I don't want junk mail, which is what also pays them. Why don't you keep the junk mail at the PO and get me my packages? Smh USPS. read more

Never picks up the calls and the call gets cut automatically when I want to "wait for the operator" read more

US Post Office - Phone record - Post Offices Near Me - Chino, California

The lady this morning is very nice! She even gave me a tip or two since it's my first time shipping a package using USPS. Hoping my recipient will get my package in good condition. read more

From my experience this is a pretty good post office,the only thing is the parking lot is very small and during the week they are really busy and it's hard to find parking a lot of the times you have to park next door and walk to it and if you have a p.o box they don't put the mail in till about the end of the day so don't go early to get your mail or it won't be in the box yet read more

Chino post office needs to put no parking signs in front of every mailbox if their policy is to not deliver mail because of someone elses vehicle parked LEGALLY in front of my mailbox. I pay my share of taxes to have my mail delivered on time. If they don't want to make the expense of putting signs up, then they should give their drivers a little more time to deliver mail. I understand why the driver doesn't want to get out of their truck. Because it slows them down. They are overworked and pressured to hit so many houses on their shift without overtime hours. I do not blame the driver, I blame the agency. Ps. If you are the driver that I was upset with today, I apologize. It's not your fault. I will also apologize in person tomorrow when you deliver the mail as well. read more

This place is horrible!!, always understaffed on purpose. How can you only have two tellers and processing passports at the same time . If i could give zero stars I would . read more

For most of the business if it is rated 2 stars, they goes bankrupt. The still survived because we taxpayer pay for the loss.

Chino Post Office on Walnut. All other post offices I go to give a receipt. I was told they don't do receipts here. She was very nice about it but that is not the point. No receipt no responsibility it appears. I won't be back to this post office. read more

I can't believe the passport service is worst now than it was 5 years ago. They do not honor appointments so I really don't see the point. Need to make sure to do elsewhere next time. Everything from parking to the service is bad. read more

HORRIBLE! Only two tellers available and they were processing passports so the line got super long quick. Also there is always this white big lady there that is so unhelpful and rude. Every time I go she is there with her annoyed face and mean attitude. read more

Customer Service sucks... most of the post offices have tape for the public and that is the reason I asked the light skin lady w/ white long hair, on the heavy side if they have some and she had a roll of tape next to her and she was rude telling me I have to buy it or to go home and get it ready and come back in a rude tone and she was like next and didn't let me finish what I was going to ask. read more

I've been coming here to mail documents for work...This post office is always busy and the parking lot is really small so finding parking is difficult... Everytime I come the line is pretty long, but the staff works fast and hard to get the line moving... The staff is always very friendly and helpful.. They have a machine that you can do the same transaction as the counter but pay with card only... They have a variety of items for sale as well like packages, giftcards, stamps pretty much anything you need to mail out... They do not accept any UPS drop offs, only USPS... If you come to this post office be patient since it's always busy, the longest I've had to wait was lile 20 mins and the line was all the way to the end of the building...Overall great service and they are doing the best they can with the few employees they have working.... read more

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This place is the absolute worst. First I heard Amy, the supervisor, refusing to help an elderly man who wanted to know when his package was delivered. He had a tracking. She checked it and said it was delivered. He asked when? And she told him she couldn't help him. Then when it was my turn, I accidentally put a letter in the outgoing mail slot and asked politely if she could get it for me. It's in a bright red envelope. And I just did it. I know this isn't a simple task. She told me she didn't have any time. She had customers to help. I was the only person in line. No one was there except me. Literally worst post office ever. Sad thing is she will probably always be cranky supervisor Amy who cannot handle stress. She literally told me she didn't have time and I needed to let it go. Mind blowing. I completely would have understood if she told me that once the letter goes through the slot, they cannot go through it. Cool, I get that. It sounds like a sensible rule. But nope. No time! Save yourself the trouble and go to another one. Or just make sure Amy doesn't help you. The other ladies sounded very nice when they were helping their customers. read more

The gentlemen that work at this facility are kind and helpful, but one of the ladies that works in "helping" customers in line is rude and rushes you to notify her what you need help with. Before you could explain, she's already moving on. When i asked her for help while waiting at window 5 after waiting In line and she attended to everyone but the people waiting at window 5, she literally turned and looked at me and went inside and never helped. It appears she manages this place and she is likely why this post office has low recommendations. read more

I called 5 times... prompt says to wait for the next operator... waited and nothing... , my calls all got dropped . Please fix your customer services line. read more

12:20pm Line is Long and only one Customer Service Rep. been with Customer for awhile now, why would they only have one Customer Service Rep during Christmas/ Holiday Time. read more

Horrible customer service, rude and unprofessional. Doesn't accept Amazon returns saying we can't print return labels , but Amazon instruction says only show the barcode and they will print the lable read more

This post office has lost 3 of my packages in the last 4 years. This is AFTER I wait in their long line and pay for shipping. Every year I have lived in Chino, this post office's ability to do their basic job function(s) gets worst and worst. I am not too sure why they have the (909) 364-1361 phone number listed for this post office because they NEVER answer OR they allow the phone to ring and ring until the call "gets dropped." This is the worst post office I have ever had to deal with. And I haven't even spent any of my review detailing the horrible and at times, completely degrading customer service skills they have. read more

This post office, as well as any USPS, their service/ability to handle packages are at below elementary level. From the beginning and still, they are NOT able to bring my package to me (three days already)!!! Today is the fifth day, and 'supervisor' still has no clue where is my package!!! What is worse? They are on government salary and government pension, and there is NOT a thing you can do about it. They will be happier if you don't ship anything with them...they don't miss a dime!!! read more

They never pick up the phone, EVER! Employees are very rude and you can tell they also hate their jobs! They always half ass everything, I'm currently wondering why my package is still not in transit after three days. read more

This post office has thee most rudest workers Every single time i go in they are cut n dry n very rude. Also they never has supply's. I went in for a change of address firm n they were out of them . She said well ppl come n go in chino i said if u know that why don't u keep stocked up. Poor service n a shame read more

Went to the PO to see if I had any first class letters as I hadn't received any in the last two days. I asked the clerk if she could check and she gave me this song and dance along with some pamphlets. All she had to do was walk over to the case and check......she wouldn't. So lazy. read more

No one answers the phone and when they do it's not to greet the customer but rather to simply hang up on them. This happened over 15 times just now. When I decided to come in to the post office, I'm rushed and have my questions half ass answered. Which is why I tried to make a call ahead of time so I know what is needed before I arrive. But instead I go in blind , wait for 30 minutes in line to find out i don't have the right docs and was sent home. I observed another employee snatching mail from a customer's hands which was also rude from this customer perspective as the customer verbally let the employee know this wasn't acceptable. The usps employee replied with a smart remark which was unexpected and very unprofessional. This employee was not behind the counter but rather floating around the front of the line, trying to rush things along. This was the same employee who told me to simply go home cause I wasn't ready and was tying up the line. If This Chino USPS had a responsible person answering the phone you wouldn't have unaware customers walking into your post office tying up your line. This was only an impression from a couple visits. How do you go about fixing this type of customer service? read more