Had to pick up a pkg at the Post office that wasn't delivered yesterday. Supervisor was terrific in explaining the situation and finding my pkg. read more

Why are the lobby doors locked after hours? No access to the indoor automated machines or the drop boxes? Can't even get to my post office box!!!! I believe tax payers pour in enough funds to keep these doors unlocked. Wow. Oh. They want a raise too? Heck no! read more

Maybe I got lucky and came at the right time on a Tuesday at noon. It was not crowded and there were no lines. The postal worker was extremely helpful and quick with the task. The facility is very open and clean. Honestly, the nicest post office I've been to! read more

This review is specifically to say how great Amy is! I just moved to the area and one of my packages was missing. I contacted USPS through their website and Amy called me by the end of day to let me know she was looking for it. She actually sent someone out to look at the mailboxes. Eventually she found out what happened and kept my package safely at her desk so I could pick it up. I've had a USPS package go missing before in another city and they basically told me they couldn't do anything about it, so I was extremely impressed with Amy and how she went above and beyond to help me. When I went to the post office to pick up my package, the workers there seemed to be very efficient and the woman who assisted me was friendly and helpful! read more

This post office gives you so much trouble it's ridiculous talking bout they can't scan more than 10 packages. I've been here before a couple times and they done it and now they act like they can't scan my packages. It's literally their job to scan packages in and I find it to be terrible customer service to not serve the customer. And Amy the supervisor is sooo rude and does not want to help you at all. She acted ignorant trynna ignore me like I wasn't there. Terrible terrible service here. This is unacceptable! The only person I've had good service from here is Deanna, she's great!! read more

Terrible customer service. The lady that picked up the phone was so unbelievably rude right away for no reason. I was asking her a simple question and she went off. It was hard to even understand what she was saying with her accent and when I asked for the address of the postal office she hung up on me. Disgusting behavior and terrible service read more

Very clean and organized post office. Friendly staff Lots and Lots of parking. To my surprise, this post office as a greeting a card section. The post office line is a little longer than usual, I can shop for a card for someone. This is super convenient. read more

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Emmy & Leiu helped us with passport services and made everything super easy and super quick!

Horrible customer service. They refuse to give you a receipt..not be coming here again.

I have only ever had good customer service with two employees at this location and one seems to be the manager (she's always dressed more formally). The others need serious training on tone of voice and how to handle situations. It's not our fault you hate your job. read more

Quite possibly the worst post office in SoCal. They have lost my packages and held packages numerous times. Even spoke with the postal manager and she was rude as well. Beware they will do the bare minimum here and the employees act like you a huge burden by just entering. I felt it very toxic workplace environment and I've been to plenty of other post offices that are very friendly and cleaner read more

This is a very busy post office. I was there to mail out some insurance documents and line was pretty long around the singing counter for customers. The table was fully occupied and waiting was on one side of counter, thus a point was taken off since the distancing was an issue. Even though there is a lot people unlike other post office they open up drop off only counter and send staff out to help people waiting. Most of loyal office clerk will slowly process but this one. They are efficiently processing the mail and package senders. I would definitely mail my stuff here instead of other USPS. read more

US Post Office - USPS Chino Hills - Post Offices Near Me - Chino Hills, California

This location does not have access to P.O. Box, self service kiosk or priority mail packages drop off available after hours. The website should really clarify to avoid any confusion and inconvenience for customers like me read more

US Post Office - Lobby hours - Post Offices Near Me - Chino Hills, California

Worst customer service. Lazy, incompetent employees. Not enough staff working during busy hours. These employees really hate their job. read more

This office did absolutely NOTHING to help me locate my package even after filing a claim. Nobody never answers or ever returns my call back. I can't believe this office is even in business!! They emailed me a basic letter apologizing for loosing my package but nothing they can do. Planning on taking further legal action since I was able to get some names. read more

US Post Office - On hold--STILL hours later. The silly girl put me on hold. Needless to say days later she NEVER got back to me. - Post Offices Near Me - Chino Hills, California

Maria Heredia was the best employee I have ever met. She works in the Chino Hills post office on Payton Lucky for me...she was the one who helped me! Maria went the 3rd mile to do her job and do it right....all the time with a great attitude. I appreciate her help....She's just the BEST EVER Thank you for making my day easier and doing a great job read more

10/23/24 Updated: After 3 complaints filed to National USPS hotline, survey and several social media platform reviews. Chino Hills Post Office called back, first was their supervisor from customer service department, I told this supervisor, his phone call wont do the trick, because he can't solve "Post Master" issue, because that is his own boss, and told this supervisor a really quick and brief story and let him know, I won't let this subject goes and will go to all social media platforms, news outlets to get this post master to apologize, then we ended the phone conversation. About 30 minutes later, Peter Lee (or Li), Chino Hills Post Master called back personally. He apologized and said he has a family death issue last week and he brought on his own personal issue to customers, which he is at fault and sincerely apologize to me. I told him, I will accept his apology and thank him for the courage to admit his own fault, however, we are all working professionals, and should have professionalism for work environment, everyone has their own personal issue, should not bring to work and certainly should not be shouting at customers to get your own anger out. Anyways, this case is an end for me. I will rest my case since he called back. ------------------------------------------------------------------------------------------------------- 10/21/2024 original posting: If there is a "Zero" rating, I will select to give that Peter Lee or (Li) (with Cantonese/Chinese Accent), what's worse is, he is the Post Master for Chino Hills, he is not a little nobody or newbee that works there. I called today regarding a package I physically gave to a postman on 10/15/2024 day after Columbus day. My regular post lady, whom is very sweet, she was off that day, and my regular substitute post man was also off. Therefore, Chino Hills Post Office sent someone who is not familiar with my route in place for them, and this postman came very late in the afternoon, like 4:30pm to 4:50 PM. I physically gave him 9 packages that day, and of course, one package he failed to scan, and this package is a yellow/manilla padded envelope with shipping location to Burbank, CA. A week later, which bring us to today, package still showing none scan on USPS.com. I have no way to file a search request, because the package status. So I called in, Peter answered the phone. I gave him the a brief description of what happen and what I am looking for. He kept saying "no Mann", "no, can't do" without letting me finished the sentence. Finally, after 5 minutes of "No mann", he asked for tracking number, then, puts me on hold. After he came back, he proceeded to tell me, there is no such package in their office, if substitute picked up in the van and failed to scan, your regular post lady will see it, because they uses the same truck. I told Peter, no, the day that this new substitute postman came, truck was different. Peter said, then you should drop it off to the office, not giving it to postman for pick up???? I responded, Chino Hills' post office counter always refuses to scan packages that stamps are not purchase directly from USPS, clears on the counter often told me to drop my packages with stamps purchased through partner of theirs to the metal box on the wall. (I purchased through pirate ship or ship station), Peter then started saying I am telling a lie, they always scan and I am accusing them for NOT DOING THEIR JOBS. I told him, I am merely telling the true, he interrupted me with his voice on the other side of the phone raising loudly. I asked what his name is, he gave me "Peter" and said I am very rude and he is done with me. I told him, I will report him if he keeps on raising his voice, that is no way of customer service. Peter said "yeah, go ahead and report me" then, he hung up the phone. This is how Chino Hills Post office handles their customers!!!! read more

This local post office in Chino Hills definitely needs to improve its service. We sent letters via Priority Mail or Certified Mail but this post office often neglected to scan the letters. As a result, we were unable to track our mails online, which rendered the USPS online tracking system useless. Strictly speaking, such neglect constitutes a neglect of postal duty as well as a breach of customer's trust. For this reason, this post office deserves the lowest rating. read more

We hear a lot of negative things about our post offices from time to time, so I wanted to applaud the post office team on Peyton in Chino Hills. They were working hard to service their customers today. It was very impressive and well organized. They were Helping folks inline to move the process along on a very rainy day. I learned how to operate two of the self service machines, thanks to two very nice and efficient gentlemen. Great job Peyton US post office team and thank you for all you do all year long. . read more

I sent an international parcel, it returned from customs. USPS 14071 Peyton Dr Chino Hills, CA 91709 workers Cindy and Marcus were helpful and quickly resolved the issue. I would like to express my gratitude to Cindy and Marcus. read more

Deanna was Very helpful.Help me get a new passport for myself and my son . Very well experience on what she does. Great customer service skills. read more

I just want to say Thank you to the lady who helped me with my passport application her name is Deanna She was so kindly, friendly and helpful great customer service. I'm 100% satisficed with service in this location Thank you Deanna!! read more

aime needs to get fired. everyone waiting for her assistance, left amd couldn't wait any longer. check cameras 3pm today friday. nice lady on rhe register told aime 3x people were waiting for her assistance, she obviously didn't care amd never came out until 45 minutes later. replace aime! read more

This review is solely based on our experience with the passport processing office at the USPS location in Chino Hills. We made an appointment for my husband to apply for his US passport and was referred to the Chino Hills location which is not typically where we go. We arrived for our appointment and was directed to the office in the back. We were so glad because the regular lineup was VERY long. The gentleman who helped us in the back was so nice!! We wish we got his name but he's the one with tattoos. He processed my husband's passport application, took payment, and explained the turnaround time and other details, all within 10 minutes. By the end of it, we were in awe of how simple and painless the process was. Overall, a very good experience with USPS, which I'll be honest, is not always the case. Thank you for making this process easy on us! read more

This is the most incompetent Post Office branch in the country. They regularly give me my neighbors' mail. They regularly deliver my mail to my neighbors. They regularly put other's mail in my PO Box. I can only assume others receive mail that is meant for my PO Box. One time they mis-delivered a package to a house 3 streets away, were unable to recover my package, and were completely useless when I tried to get them to help me file a claim with the sender. On September 25th, I sent a medium envelope to Woodland Hills. The tracking number didn't show up in the system until 3 days later - in PHILADELPHIA! How is that even possible??? Fortunately, it only took my package 6 WEEKS to finally arrive in Woodland Hills. I swear, they must have the Three Stooges in charge here - and Shemp on the weekends. read more

US Post Office - This was mailed in Chino Hills, but somehow started its journey in Philadelphia?!?! - Post Offices Near Me - Chino Hills, California

I went there to drop off a box. I had a code and the other to print. The Asian lady told me NO! Wtf since when?? Either Emil them and they will printer it out. I was so pissed. I should of stayed and argued lol. I will not be coming back to that place. Also the Asian lady was super rude and made me feel stupid. Just because I was letting her know to print a paper. read more

I had a great experience applying for a passport yesterday! My appointment was at 9am and I was done, including having my picture taken, and back in my car at 9:13am. Deanna is friendly, yet professional and efficient, and made the application process quick and straightforward. Thank you, Deanna, for such a positive experience! read more

omg, what did I just witnessed? I went into get some stamps and the environment was so hostile! 2 male USPS employees were scolding at 2 minor Asian boys who were trying to buy labels from the kiosk machine. From what I heard, the 2 employees were threatening the Asian minor looking boys that they will visit their boss for having them sending packages from CH location when the business is in Torrence. I don't get this. Maybe, the owner or the employees live in CH and they wanted to send out the packages from home city where it's close by? Whatever, evenso, the way USPS male employees handled this situation in front of everyone, scolding, threatening the minor looking boys were just horrible! The boys didn't even seemed like they spoke any English. Maybe, they don't even know what they are doing wrong. They looked so confused. Not sure why the USPS employees were so upset to the point, they didn't even care that they were other customers in the store. They keep repeating that they will call the police and that they will visit their boss (really?) and pointing their finger at their faces. omg. do better! Just because people don't speak English doesn't mean, they don't have feelings, dignity or emotional intellegence. Perhaps, you could have educated them or handed them a pamphlet so they can ask someone to translate the rules on sending out packages. shame on you! read more

Crazy lady has to yell when I was just dropping off a pre-paid package and the drop box was stuck. Who knows we need to drive to their employees parking area and go to the back of the building and drop off our packages to some randomly assigned boxes. No need to yell. Why post office workers are always like on fire and so rude. It will help if you just put a notice next to the drop box. read more

I usually don't write reviews for places like the Post Office, but I just couldn't keep my opinion to myself this time. My wife and I are getting our passports renewed and this location was again the most helpful Post Office I've ever been to. Marcus guided us through the paperwork we needed to fill out, and then Deanna assisted us with making sure we liked our passport photos before they were sent out. Deanna and Leui then helped us finalize the mailing out of all the documents necessary to get our passports. Since we don't use the Post Office that often due to technology, we often feel lost trying to figure out how to fill out and mail things correctly. This Post Office and their staff are kind and helpful. I highly recommend them if you want to have excellent customer service! read more

Be aware of sending birthday cards from this post office. I have sent cards to different addresses and they have not arrived. Someone is stealing the cards to see if there is money inside, which one of my cards did have. The common dominator- Chino Hills Post Office. read more

USPS Delivery yesterday at 5:09 pm - driver threw package over the fence instead of bringing to porch - right into the sprinklers - consequently my order (screen prints) were ruined. Totally not okay! This happens all too often. read more

US Post Office - Wet packaging ruined contents. - Post Offices Near Me - Chino Hills, California

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Now more than 20 customer wait on the line but just 1 person work . I'm already wait 30 minutes for drop mail out and blood pressure goes up. Need more service lap for customer read more

Most of the time we don't receive our mail. We get our neighbors mail and we then deliver their mail to them . Many mistakes made and there isn't anyway to get in touch with this post office to tell them unless we go in person and the clerks aren't helpful. read more

I dropped off a package 4 days ago and another 3 days ago and neither have been scanned in! how do u (possibly) lose 2 packages dropped off in the proper bin during operating hours? read more

Highly recommend this USPS if you only need to drop off packages! I stopped by this location to drop off some packages so there was absolutely no wait. I have to note that this location did have a line of people waiting even before opening. This USPS seems to be a busier, probably due to it being right next to The Shoppes. I like this location better than the Diamond Bar USPS because it's more well kept and it's easier to get in and out of this parking lot. Definitely will be back at this location again for more package deliveries! read more

They steal packages and they do not answer they phone im trying to file a complaint but the best option is to go down there and beat they ass read more

Very bad customer service, there's this lady named Maria who's very rude and unhelpful, as soon as I got to the counter instead of greeting me she said "I can't take that box" she didn't even check my prepaid QR code before saying she can't take it, she also didn't suggest or try to help me at all with with my box she just didn't take it, her only question was "are you re using boxes?" Which was obvious I was re using that box, I went to a different post office and they first checked my QR and took my box, she could have done the same but she just didn't want to help, rudest lady ever encountered at any post office. read more

Good full service post office including PO boxes. Has both drop off inside and a drive thru mailbox. If you need faster service drop off inside. Has both live service and machines for postage and mailing packages. Entry and egress is much better than the post office in Chino. Warning: They lose a star because the parking lot is a mess when school lets out next door - avoid during weekdays between 2pm and 4pm. read more

US Post Office - Chino hills post office - Post Offices Near Me - Chino Hills, California

I don't go to the post office that much but when I do, I always have a grumpy person helping me. I've never met a friendly employee here, but perhaps that is masked by their monotone voice or obvious distaste for working at a post office. And their line takes foreverrrrrr, even when 3-4 employees are working. It's ridiculous. The one thing that might be working for this location is that the parking lot is decently sized and they have a convenient drive thru drop off for mail. read more

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