Steven's the best!!…read more He made my company's experience super efficient, quick, and cost friendly. We had multiple different prints and dimensions to create, and he was able to provide everything I needed both smoothly and stress free! Super friendly on call and in person, and was able to quickly get my project complete within less than a day.

I am happy for so far, dropping off my packages with receipt always, no issues. I get my receipt…read morealways without even asking.

This store used to provide decent service. The last several times I had went, the service had been…read moreextremely poor. Today, I go in along with 2 other customers and the older Asian male angrily said "We're closed!". No closed sign in sight. The woman behind me questioned "You're closed?" He rudely, replied back "We're closed!" This was during regular business hours and no sign alerting customers that they were closed. I think the Better Business Bureau needs to know more about this UPS store.

Everything else has already been said in other reviews…read more Employees and the owner making small talk instead of serving the line out the door. Hassling customers over Amazon returns. Attempting to manipulate them into buying rolls of tape "because it's just a few dollars more" than the $1.08 they're charging to tape up an envelope. UPS trucks constantly blocking parking spots. Go to the store at the Albertsons in Los Serranos if you live in the south, or the store near the Costco if you live north. Avoid this dump.

Great service at this location. I havent been in quite a long time. The owner remembered me and…read more helped me get my mail i had there for quite a while. I have been using their virtual mail system for my business since 2019. The price is fairly reasonable and hasn't gone up too much since.

Quick and easy drop off if you already have a label. I was able to get in and out faster than I…read morehad thought because the person saw that I already had a label even though they were helping someone else at the same time. I can't really speak to value as I only needed to drop off a package that already had a label from my company, they seemed to be trying to recommend cheaper options to the lady in front of me though. They offer all mail services, so you can choose the option that works best for you or that is cheapest. You just have to ask what your other options are. The person behind the desk is pretty knowledgeable and suggests options based on weight and tracking availability for the package. I was thoroughly surprised that he was trying to suggest options.

I very much appreciate this UPS store, and feel that it's one of the better ones in the area!…read more We've been here primarily to 1) ship out UPS packages that we already had a label for, or 2) Amazon returns. Both have been pretty quick for us to complete, since they just need to scan and print out the receipt. For Amazon returns, they now have a kiosk area where you scan your return, package it yourself, slap a label on it, and then deposit it into the out box. Staff has been great, no issues!

Great printing service! Friendly, helpful, patient and professional team. The print quality was…read moreexcellent, and the prices were very affordable. Highly recommended!

Exceptional customer service from Joey!…read more Tonight around 7:00 PM, my husband and I had to rush to the FedEx Office off Central and the 60 Freeway because our home computer was down and we had an urgent, last-minute contract that absolutely needed to be printed and sent out tonight. I was already incredibly stressed and frustrated after dealing with this paperwork all day. We tried using the self-help computers, but they weren't cooperating with our information. I went to the front desk, and the young lady working there was very professional. She handed me a card and guided me to email the documents over to get a release code. Unfortunately, when the email response came through, it gave us an error saying it was unable to view the file. At that point, my husband and I--being seasoned seniors who were clean out of patience--got deeply irritated and were ready to just walk out. As we were walking away in frustration, the Manager, Joey, noticed our distress and immediately stopped us to see how she could help. She kindly explained the company's security policies regarding why the file didn't automatically load, which made total sense once she put it into perspective. Joey then patiently walked us through the entire process step-by-step until we successfully received and printed our documents. Joey's outstanding customer service completely de-escalated our emotions and saved our night. A huge thank you to Joey for her wonderful attitude, and to the polite young lady who first assisted us. This location has an excellent team!

Very clean place. I had hard time to print my book due to its oversized dimension, but the lady…read more(Joey)helped me to get it done. Very friendly and so helpful. I'm glad to stop by at this specific location. Thank you Joe for your great help!

Been there for several years they give great service. Very friendly and helpful. Love Nina she so…read morenice

Walked in to have something notarized. Didn't have to wait to long and there are so many things in…read morethe store you can browse around. Marion was so nice and very helpful.

This review is for glory in particular she is one of the most amazing sweetest employees I have…read moreever met in my entire life. She was trying to scan a paper for me on their old machines that do not work which the manager should of replaced so customer don't have to wait forever but glory and the other employee tried to make the copy machine work, glory made sure she wouldn't stop until it works and right before I was about to leave upset after waiting so long, she got it work made sure that she sent it to me and got it done with a smile she didn't quit and let me leave very unhappy. The manager here should give her a raise or promote her, his lack of not keeping his equipment up-to-date is making it hard and awkward on his employees with customer's. Thank you Glory!! Again to the owner update your equipment!

This is probably the best UPS store ! I go here often for…read morereturns and feel bad when I have so many packages but every worker here is FAST and efficient. Super friendly too. Love how clean it is here and it's just always you're in and out.

Very reasonably priced PMB services. I love my new mailing address with them for my companies, and…read morefor me personally too! I also had to get architectural plans scanned, theirs was the lowest price around and they keep their word! If you go around lunch time, parking will be tough, get ready to walk. Go in the off hours, less people and more quick service.

They're polite, but some charges are silly and need to be disclosed first before processing. I…read moreemailed a 3 page black and white document to print, then said I have to also pay a "computer fee" along with the high cost to print each page. When I asked about it, there was zero explanation because really everyone knows that's nonsense and how can anyone explain silliness. At the very least, they need to disclose the extra made-up charges and fees that aren't assumed by the customer. That's a real good way to break trust. I will never do business there again. I don't like charges that take advantage of people no matter how big or small. It's too bad.

Been here a couple times to mostly return items and to ship/drop off items. Each time have been a…read moresmooth process. I'd say they're pretty understaffed, 1-2 staff members only but they work as quick as they can. Interior is clean but can stack up pretty busy with all the boxes throughout the day. They get busy pretty often as well so expect some wait times during peak season/hours. They recently added a self serve kiosks. I see some people using it to scan in their items to speed up the process. Love the addition overall.

I LITERALLY do not know what is going on with the associates at this location, but the customer…read moreservice is TRASH. I came in yesterday (9/13) before closing & actually GOT OUT OF LINE & left because of how incredibly rude the associate was being to the customers in front of me. He was visibly irritated, rolling his eyes, getting impatient, & even making hand gestures at customers as if they needed to hurry up. It was so uncomfortable & disrespectful to watch that I decided I would rather leave than deal with him. I came back today after work with a large box. I normally have my packages completely taped & ready to go, but I had run out of tape. Instead of simply telling me, "We can tape it for you, but there is a charge," the Asian associate immediately asked, "Is this your first time here?" & repeatedly told me that large boxes are supposed to already be taped. Obviously I know a box needs to be taped. I ran out of tape. That's literally why I was asking for help. Why go back and forth with a customer & speak to them in a way that feels condescending instead of simply explaining the charge & allowing them to decide whether they want to pay it? The entire interaction felt unnecessarily rude & like the goal was to make me feel stupid rather than help me. Two visits in two days and both times the attitude from the staff was enough to make the experience unpleasant. Customer service should not feel like customers are inconveniencing employees simply by being there. Never going back. These associates need basic customer service training. & to be told to wash their uniform.