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The UPS Store

3.4 (110 reviews)
Closed 8:30 am - 7:00 pm
Updated a few days ago

Services - The UPS Store

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Recommended Reviews - The UPS Store

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Reviews With Photos

Outside of store
Alexia S.

Never in my life at any UPS store have I paid a "email fee" but today I did and when I questioned it the girl was like really we always have yet earlier in the day I came and I wasn't charged a fee. I said is there a manager I can speak with (not even trying to talk to the manager to get her in trouble but just to gain some understanding ) she quickly said she was the manager. I won't be back to this location.

Charlene X.

UPS opened my package without my permission and returned the package under my husband's name. So I paid $65.72 to air-ship to myself! And refuse to refund. Awful service! I tried to ship the immigration files to my parents overseas which was full of confidential information and files, including tax return files. The UPS lady gave me a quote around $140 for 1lb paperwork. I told her it's pricy and she gave me the other option to ship by USPS which was $65.72 through UPS. We finished packing in USPS envelope on Friday 7-9-2021. I received a package from UPS facility under my husband's name with NO USPS envelope inside 7-12-2021, which means UPS OPENED MY PACKAGE AND LOOKED INTO MY CONFIDENTIAL INFORMATION AND NEXT AIR SHIPPED BACK TO ME. USPS NEVER RECEIVED MY PACKAGE. Only shows label created in their website and waiting for the package. UPS REFUSE TO REFUND.

appointment

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2 months ago

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist you

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3 months ago

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1 month ago

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11 months ago

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11 months ago

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10 months ago

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10 months ago

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5 months ago

We needed weekend notary services. Glory was very helpful, professional, and friendly.

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2 years ago

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1 year ago

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10 months ago

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1 year ago

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1 year ago

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1 year ago

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Robert L.

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1 year ago

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2 years ago

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5 years ago

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6 years ago

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5 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

I rarely go to UPS but I needed two copies. I sent the ups email and have them print it. It cost $1 per copy. Just for your information.

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

Cheyenne was very helpful and patient with my Amazon returns! Thank you for your great service.

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2 years ago

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3 years ago

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2 years ago

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4 years ago

They always take my package with a smile without any issues and make recommendations if I didn't do it right.

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7 years ago

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6 years ago

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4 years ago

Quick and easy. Workers there were friendly when I went. Helped notarize a document I had.

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3 years ago

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5 years ago

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5 years ago

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10 years ago

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8 years ago

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Page 1 of 3

Ask the Community - The UPS Store

Review Highlights - The UPS Store

(This place also ships dhl.) The manager, Silvia, was very helpful and followed up with me every day till it was safely delivered.

Mentioned in 9 reviews

Read more highlights

The UPS Store

The UPS Store

(118 reviews)

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

I came here to drop off an Amazon return using a QR code, and the experience was extremely…read moredisappointing. I was told I had to put my item in a separate box because they wouldn't accept it in the original product box -- even though Amazon shipped it to me that way. This was news to me since every other UPS Store has taken my returns without requiring an additional box. When I said I could purchase one, the employee told me to grab a plastic bag/envelope. At checkout, the charge was almost $5 for a plastic bag. When I asked if that price was correct, he just nodded. I also asked if he was the owner, and he said his family owns the store. This feels like a clear rip-off and completely unacceptable. I will also be contacting UPS corporate to report this issue. I highly recommend choosing another UPS Store to avoid unexpected charges and poor customer service

The UPS Store

The UPS Store

(29 reviews)

The Chino UPS Store: Excellent Service, Zero Excuses…read more I just used this Chino location for notarization--a first for me, but my sister left a glowing review for it. Thankfully, the praise wasn't a one-off. This store is genuinely great, and its competence starkly contrasts with my previous, unpleasant experience at the Monrovia UPS Store. It's a night-and-day difference, confirming that poor service isn't mandatory; it's a choice. The staff here set a high, frankly controversial standard for a routine service. Kalpit handled the notarization with professional focus and genuine kindness, ensuring the process felt human, not bureaucratic. James made me feel welcome immediately. Crucially, they both made the entire experience fun. This location proves that necessary, mundane tasks don't have to be dreadful. If Kalpit and James can provide service this respectful, efficient, and enjoyable, why are we accepting less from other stores? Highly recommended.

UPS is a better option for us as far as pricing goes. USPS prices are absurd. We love the friendly…read moresmiles and the owners are always so kind. I've used them for Amazon returns, mailing packages to our college kid, and printing needs. My only NEGATIVE is that I once used their service to drop off a small USPS package (they have a drop box that's picked up daily). This package was a $40 baseball card my husband sold. Needless to say, the card never made it out of that UPS store. So, either a UPS employee took it or USPS stole it during pickup. We have not dropped off a card there since. All other services are good.

The UPS Store - copyshops - Updated May 2026

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