Marwa is the absolute best!!! She is so caring, knowledge, helpful & efficient. She single handedly took care of like 5 customers that came in all at once with complete excellence She sets the bar high for customer service. Always a great experience, she makes the process so stress free. Thank you Marwa you are soooooooo appreciated read more

Props to Rebecca who went the extra mile to get info. I needed in order to send an electronic device through the mail.

The customer service from the owner of this store was extremely poor. She had a very bad attitude and was very disrespectful. I went there for notary public services, and the pen she provided did not work. When I politely asked for another pen to sign my documents, she became rude and called me a "weird person." I do not recommend this place to anyone because of the unprofessional behavior and terrible customer service. read more

Notarization was great! I had a lot to notarize. Rebecca Nava was excellent. She's great, very professional and patient. Thank you so much.

Agree that everyone here is friendly and efficient in keeping lines moving. A very good location with great staff.

Friendly staff again from all recent 3 branches of UPS I located. I drove to This odd branch of UPS, Chino Hills, CA., was because I had errands to run in my Price club, Sam's Club in Chino Spectrum, CA. I decided to locate a different UPS to experiment with printing~I came for what I got done today. I'll stick to their Glendora, CA., branch instead. I was just locally in the area so decided to give them a try: was able to use the check-in offer. Parking was free and easy from plaza parking. Thanks for helping out today!!!! read more

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This is my go to UPS location as it is close to my home and conveniently located in the neighborhood Albertsons. I typically do my business shipments and Amazon returns here and service is always good. Typically the wait isn't bad at all and the staff are very knowledgeable. Highly recommend. read more

这里种族歧视！！ 远离！！ BE AWARE!! Person who is the manager here. She js such a LIAR!!! and it's a PRIVATE BUSINESS you can't forward you mail through USPS online if you need to transfer!!! PLEASE BE aware!!! And NO forwarding mail service available! That's what she told me in person!! It's been almost A year I haven't received any of my mail!!! She is been stealing my mail for the past year, I tried everything to forward my mail, even called USPS FOR fraud!!!! First time I tried to cancel because I moved and she gave me all the dirty look and told me there Is NO forwarding service!! After 2 months I tried to cancel with her again she told me the same thing! She is very rude and racism( I'm Asian. I think she has problems with asians!). BE AWARE OF this business, I had over paid $300 for another year just tried to get my mail. Mailbox was empty for almost 2 months! This business is ugly!! God bless you all!! Karma will come And I'm reaching out my attorney read more

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Marwa is professional and sweet. When I needed things notarized she ensured everything was handled properly and efficiently. Thank you for always having a wonderful attitude when I come to return things! read more

Excellent and helpful staffs! Great service. Provide generous assistance and guidance.

This store is located in the Albertson's Store on Soquel Canyon in Chino Hills. I live very close and always shop at this store. I do frequent this UPS Store for Amazon returns and other services. Yesterday, I needed a document notarized. I went in, and was greeted by Rebecca and Marwa. As usual, they were both so friendly and very professional. I was able to promptly get my item notarized. I've always had a great experience with this UPS Store and highly recommend them. read more

The persons working there March 31, 2026 in the afternoon around 3:30-4:30 were very rude. I went to return something and I was kind of surprised when they told me that it required a bag to ship it back. I told them, that was not in the instructions but I went ahead and pay anyways for the bag. When I was about to leave, this worker all of a sudden said "You don't have to be rude". I was surprised and shocked. I asked her "did I say something rude to you? I was only trying to tell you that was not the instructions I got. I was frustrated with the company I was returning the product. But I never said anything rude to both of you. Did I say something rude to you? I asked her. All she can tell me, you can come back with the original bag. She cannot answer my question. These people, if you're not happy with your job, don't make up stories and blame it on the costumers. This job is not for you. read more

Long waits during peak hours. They also process returns now, which is convenient, but makes the waits even longer. If someone is scanning / printing documents or worse setting up a PO box, might as well come back another time. Only come here if you can risk the wait. read more

I recently was helped by Sofia Ramirez, at the UPS Store # 7233 in the return of several Amazon products. I want to commend Sofia for her patience, job knowledge, and expediency in the return. I am 76 years old she was very compassionate and patient due to my hearing problem. She is an asset to UPS and the community she serves. Copy to her supervisor Marissa. Bernie Skiles read more

This store is very close to my house. Very friendly and helpful. I go all the time to drop off Amazon returns and for other postal services.

I had a great service at this UPS store. Staff is very courteous. I got many of my documents notarized professionally. I needed witnesses for my documents and the employees helped to sign without any extra witness charge! What a service and professionalism!! read more

I had to return three large amazon packages. It took me so long carrying them down from my third story apartment and into the car so I arrived at this location right at 7p. The two workers still helped me and took care of my return. They were helpful and friendly!! I know the worker packing my order is named Diana and there was a man who helped as well but I do not remember his name. Thank you both so much! read more

I could honestly say this, UPS store is the best store around in Chino Hills. I have absolutely used the other UPS stores in the area. They are not friendly and they do not get the packages out the same day when you drop them off at a decent hour. Also, the store in the Albertsons location is clean and maintained compared to the other local UPS stores. read more

UPS is reliable, but the customer service was terrible. I would mention the names, but they were not wearing name tags and refused to give me their names. It's unfortunate simple things can be so terrible. read more

Beware. I have never used this UPS to mail out packages. My first time using them. I sent a package of high value and obtained insurance for it. I found it strange that they slapped a bright red sticker "High value" on the package. I got a strange vibe that perhaps it should not be advertised that something is high value. Well, low and behold, my package that was suppose to be delivered in two days within southern california just kept showing "on the way," status then on the third day it changed to "damage reported". My package never arrived. I filed a complaint through this UPS store and this morning I found out I'm getting only $23 on a package that I paid $83.81 to mail. All in all, the main person helping me gave strange vibes from the beginning. Unfortunately, I was not surprised my package went missing. I will keep working to collect the value of my package and my mailing cost. I will certainly not use this store and not use UPS anymore. I normally use Fedex next day air and so far they have been pretty good with my packages. read more

Rebekah was amazing. It was my first time visiting this store and because of her, it will be the store I always go to. She was respectful, professional, and very kind. read more

Sent out a letter 60 miles to Simi Valley they said it will get there in one day ,8 days later my important letter is in Maryland, They will not refund me my $16.00 If you have important or valuable package I would use a different carrier. read more

I found out that this store offers wrapping and shipping Christmas presents anywhere!! This made this holiday season so easy for me! Thank you so much Marwa for your hard work :) we appreciate and support our small businesses:) read more

The UPS Store - Shipping Centers Near Me - Chino Hills, California

The best ups in town, good service and great prices. Employees are super friendly and my package was delivered at the exact time they told me. Great place to ship and drop off Amazon packages. Thank you essential workers read more

The UPS Store - Shipping Centers Near Me - Chino Hills, California

Hard to find location on maps but it is in an Albertsons store. The girl who was there was so friendly and helpful

Clean location and friendly staff. I will be returning back soon to continue getting service

On 6/7/2020 I was expecting a delivery from UPS delivery. When it did not come the next day i went to the UPS Store in the Los Serranos, Albertson store. I met with "Marwa" the representative at the store who immediately knew what had to be done and started making phone calls to alleviate the problem. By the next day my package was delivered to my house with an apology on the mixup. I really do appreciate what "Marwa" did and how she was professional and solved the situation. She should be commended for her actions. (I would go higher but there is not a higher rating) read more

Happy this location has opened. Very convenient to drop off my returns--literally takes seconds before I grocery shop instead of having to drive somewhere else to drop them off. Staff (Marwa) is very friendly. Great addition to the neighborhood. read more

This is probably the best UPS store I have ever been too. The staff and owner are super friendly and amazing! They always are helpful and accommodating, they are way better then any UPS store I have been to! read more

With all the mail theft going on, we decided to look into opening a PO Box. Best decision ever! The UPS Store is conveniently located within Albertsons, which we visit several times a week anyways. Their customer service is phenomenal! Not only did they assist with setting up our PO Box, they helped notify the Post Office with the new address. They even notify us via text whenever they accept a package on our behalf! It's great knowing our mail and packages are secure. read more

Great Service! Fast and Convenient in Albertsons and on the south end ofCH!!! Mailed two packages in just a few minutes.

Dude!!! These employees at this UPS store are seriously so sweet! The girl with brown hair and guy with a pony tail- y'all keep doing what your doing because you never know who's day you are making better! They are so polite, so helpful and so sweet. Thank you for existing in this world, you all make it a better place! Also, thanks for taking my horrible returns and wrapping them nicely! read more

I usually have a fantastic experience at this location, however today was not like my past visits. The girl who helped us was extremely rude and kept talking back to us. I understand if you are having a challenging day but it's not okay to treat people disrespectfully. The encounter was so uncomfortable that it made me write this review in hopes that positive changes will be made when it comes to the customer service at this location. read more

I went in to the UPS December 23rd to find out about a package that I should have received on December 17th. This was supposed to be a Christmas present and all I could find out was it was stuck in Louisville Kentucky. The 2 ladies working at UPS made multiple calls to UPS in Kentucky trying to help me find out why my package was stuck in Kentucky. They went above and beyond what I would have expected from them to help me. After multiple calls over a few hours they were able to track down my package. The next morning I received a text saying my package would be delivered by that evening. If it wasn't for these ladies I would have never gotten my daughter's Christmas present before Christmas. I owe them a huge thank you! I will definitely go back to this UPS location in the future. Great customer care! read more

Marwa was great. This is the best place to take Amazon returns and they are always so fast and friendly.

Super Friendly!!! Very easy to find and they give sell you a box and tape what you need to send up for you

I had an overnight package that needed to go out. I would have been happy to take my package to a different UPS facility that can handle overnight packages. Because you are an outpost without a regular pickup schedule, as was explained to me by your employees, you can't count on UPS drivers to service your location. Your employees told me one thing at drop off, then sheepishly admitted later that my package was still behind the counter two days later. It would seem to me that a business dedicated to customer service would either demand a UPS driver come and pick up packages, or your employees would drive the packages to a UPS hub facility to make sure they go out. read more

Good service. They packed my high valued package in front of me to show their expertise. They were very careful. Maria went up and beyond to make sure my package is secure. Really appreciate the hard work of our essential workers. Definitely coming back. read more

Have used this location several times. Very helpful service and friendly. Easy and convenient location.