Says open at 8:30 am but there is now a sign on the door saying hours are now 9:00 am. Been waiting…read morehere for the store to open and still no one. Change your hours online and get to work on time so people don't have to waste their time

So I dropped off a package 2/26 that I use for Depop. Too avoid packed lines at USPS. I wrote a…read moreGoogle review as well but have not heard a thing from Postal Annex. When I dropped off my package I was not given a receipt as proof even though I requested it. Turns out they never sent it. They didn't even look or call me to apologize. So they either stole it or it's lost in building. It never left that property. I did a claim at USPS. WHere is my package? Not even an apology or did they even look. Do not use this facility. Yes the older gentleman is nice but I do not recommend this place. Liars.

I went there last week to drop off my package the clerk assisted me was very friendly & the…read moreservice went fast left the place happy !

They have a self service kiosk now which makes things a breeze after you learn how to use it. The…read morestaff has improved here as well. They're friendlier and acknowledge when you're waiting in line. It's a nice improvement.

WORST EXPERIENCE EVER!!! Today is 5-18. Thet were supposed…read moreto deliver my package 5-17. Checked tracking--it said delivery attempted at 3:50 pm and that "Business" was closed. I live in mobile home park, It's not a business. Gate may have been closed temporarily. People drive in and out every few min. I was home all day until 6:30 pm, when I had to leave, Why couldn't they call the phone nbr on record? Why couldn't they use the key pad located by the front gate to contact a resident? I did nothing wrong but am expected to accept their poor service without redress? Their tracking site now says I have to wait until Monday, the 20th, no later than 8pm. Whatever happened to returning the following day to facilitate delivery? So much for Amazon's excellent service! FedEx works for them, but not for me. Very Unhappy Customer

From the owner: Elite shipping Ontario is a one-stop center offering: compare National and International shipping…read morerates for FedEx,USPS & DHL, packaging supplies, private mailbox rental, copy, fax and scan service, Money Wiring with Western Union, bill payments, DMV services and more. Additionally, we accept all carriers' drop-offs.

Unbelievably great customer service here!!! Jessica spent a great deal of her time tracking down…read moreand argueing with UPS over a damage claim for our business. I would have given up, if not for her persistence. It took awhile, but in the end she got us more than we expected. Thanks again for your hard work!!

Always feel like I'm doing something wrong when I go in there. There is a new man working there an…read moreelderly gentleman with white hair who is always very rude. He definitely doesn't act like he wants to work there. Most of the time the other employees are nice. Unfortunately, have to go there more often because the post office closed across the street.

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

I hate adding to the negative reviews of a local business, but the only reason I continue coming…read moreback is because it's the closest and most convenient UPS location for Amazon returns. Unfortunately, the customer service consistently falls short. The employee that so many other reviewers mention is, without question, the biggest issue. His behavior is difficult to tolerate. I've personally witnessed him use his position to be petty and unnecessarily confrontational with customers. He insists people do things "his way" because "it's his store" and has even threatened to refuse service over minor issues. Meanwhile, he'll casually chat with customers while a long line forms and people are visibly frustrated by the wait. The arrogance and inflated sense of authority make what should be a quick errand unnecessarily unpleasant. I've seen this happen multiple times. Just yesterday, I watched him manipulate a customer in front of everyone in line. It was uncomfortable to witness and completely unprofessional. It's disappointing because the location is convenient, but experiences like these make people think twice about coming back.

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist youread more

I'm giving 3 stars strictly for the cleanliness and convenience of this store. The same woman is…read morealways there she is awful!! No greeting, no thank yous, not have a nice day. An irritated grabbing of my Amazon return and a receipt shoved back. I do use the self serve Amazon return kiosk except when it's overflowing. I have mentioned to staff when it's that full people can steal those packages. So overall I think based on others reviews this gal needs to go and you won't have any negative reviews I'm guessing!!

The services I used was notary and live scan. The staff there is always fast and customer service…read moreis great. In and out in less than 20mins each time I went. Costs are transparent and fair.

I like that they stay up on new trends in technology such as scanning documents. Innovative and…read moremeeting customer needs.

Been coming here since I realized there was one nearby where I live and it's convenient but God…read moreforbid you go in the afternoon when the young dude is working and he's Doom scrolling and you inconvenience his life but other than that lol.

Very helpful staff. I could not get the bar code for my Amazon return to work, and the young…read morefellow made suggestions on how to get it, then more suggestions when that didn't work. He didn't give up and it finally worked. At the bad stores I say "UPS me off!" but not here.