I come in to this store on occasion, and it's always busy - especially now thats it's the holidays. I can understand that there might be a line, so I always make time to be sure I'm not last minute with my shipment or my own returns. I went in last Monday (totally forgot to write my review!) and even though I waited like everyone else, the service I received was efficient, and quick when it was my turn. The young lady named Gabby was ​​multi-tasking like her her life depended on it. I felt bad for her, because I could clearly see she was being stressed at the line and rude customers. I stood behind one of them who even called her an obscene name when we overheard her telling someone ahead of us to pay for taping very large boxes. She explained it to that woman about their policy for taping when its too big or multiple opened ones and that woman looked appalled and said NEVER pays when she's in there. The man in front of me turned to me and quietly cussed that female employee out as if I'd agree that "taping should be free no matter what". I told him I tape my own packages or pay if I don't - which I actually ended up doing. ​ Gabby helped me and explained to me what I didn't notice about my package needing packaging and how to find it next time. Honestly, I just assumed it was free, but I guess I didn't read my instructions in depth, so I didn't mind. Poor thing looked ready to cry. Adults reading my review... READ your instructions, don't blame the employee for your laziness! My Amazon and Shein returns were a LOT, but she was patient, quick and kept her area clean. I see all these nasty comments on here, and yes, the store needs more staff - but maybe it's not in the budget. I once ran my own small business and dealt with this vitriol from entitled customers I'm all too glad to not serve anymore. But I've stood in line behind people in this store who want to pick a fight with these employees because they won't get their service for free so they bully them, or the wait is too long - there's only 2 computers! Give them a break! The entitlement it's horrible! I hope the owner knows there's always 2 sides to a story, and I speak from my own experience, but I've been inside here enough to know that if you're not prepared with your package, YOU are the one holding up the line not the employees. I make time to be there, and I read my instructions (most of the time) without arguing if I have to pay if I made a mistake. I appreciate the help I get here and I WILL keep coming back. Thank you for your service and patience. Happy Holidays! read more

Hours state opens at 8:30 but right now at 8:45 there's a line of 7 people waiting for the store to open + two that already walked away and it's still not open. Tried calling and phones don't work, this store is a joke. read more

Called this am to see if a notary was available. The auto attendant said notary walk-ins were welcome. Pressed zero anyway to talk to someone to verify. Goes to voicemail. Ok, no problem. They can get busy. So I head down. Nobody in the store. I ask the lady at the counter if she is a notary. She replies "yes, but we don't do notary service until 10:30". It was 10:10. Nobody in the place. So I'm guessing the notary book doesn't accept ink until 10:30? That's the only reason that would justify turning away a customer. So silly and unnecessary. And shows an apathy for customer service. read more

I went there last week to drop off my package the clerk assisted me was very friendly & the service went fast left the place happy !

They have a self service kiosk now which makes things a breeze after you learn how to use it. The staff has improved here as well. They're friendlier and acknowledge when you're waiting in line. It's a nice improvement. read more

Service was fast. Very nice people. Pretty cool place not too far away Ontario nice place read more

The UPS Store - Shipping Centers Near Me - Chino, California

I visited this UPS store many times, and the employees have been helpful and quick. Sometimes there's a line or they're understaffed, but they do their best. They get very busy during the holidays. As long as you're in line before closing time, they'll help you out. read more

Employees seem nice but lack any useful UPS express supplies which should be free when using the express services.

Around 1:00 p.m. on November 14, 2024, I went to this store to return an item to Amazon. There was only one young female employee in the store. When she saw me, she looked annoyed and then displayed an extremely hostile attitude. I was completely baffled, not knowing what I had done to offend her. Having such an employee will surely bring negative reviews to this store. With such a malicious employee, UPS is bound to go out of business sooner or later! I despise this employee! Get lost! read more

Nice employees but this store needs more computers & workers. The line is always very long and out the door. Be prepared to wait a while when coming to drop off at this location. read more

Mark had such great customer service. I messed up on my package return and he helped me. Customer service goes a long way he was very kind and helpful. read more

Maya dealt with a huge line with grace no one was there to help but she didn't complain or slack she deserves a raise even when I asked she said a humble response these are the type of people UPS should value and take note of. Well done read more

As I went in today 12/27 to simply drop off 2 packages I was greeted horribly by a younger girl, curly hair and glasses very very unprofessional. She did not want to take my packages due to them not being closed with tape? But yet she proceeded to scan my QR code? And told me she couldn't take my packages. I'm unsure how this lady is still there due to her brining a very negative attitude to the company. I ended up going to a different ups store on central in Montclair, and the super nice girl simply helped me put some tape on my boxes and they were ready to go! Thank you to her! read more

As a fellow small business owner, I would hope my employees would have more empathy on a customer calling my store. We sent a package with a return label to CA. Our customer dropped it off at this store on March 16. On March 22 we called to check and was told they had 10 days to process shipping, which is not true. We called back on March 26 to check why it still showed no movement and was told the package was not there, they had no idea what happened and there was nothing else they could do. The employee who answered offered zero resolutions, no apologies and could give a care less about our situations. When these stores pride themselves on #1 in customer service, this is a great example of everything NOT to do. How Pathetic!! read more

Worst customer service ever the manager Gabby was so unhelpful and rude that she rather hold up the line then do her due diligence in assisting me with my package. She failed to take any accountability for their system not working to allow me to make a payment on my box. And attempted to keep my package hostage until paid. I closed my account after she got approval which took one phone call. The absolute worse. Also requested the owner to call Me and I have yet to get a call back. read more

You need more personnel for customer service. This is the third time this week I come in and had more than 20 minute wait to drop off some packages. The young lady at the counter seems to not care that the line goes out the door waiting for her. Then she stops helping customers to start a notary signature. Just need more customer service people please. read more

I looked online at a few UPS stores and saw that this one had morning time slots available for a Notary. I made an appt for 10am and when I got there, there was a line. So I waited in line for 30 mins only to be told there was no notary on site until 3pm. I made an appointment, so it was just a waste of time. The girl was nice, which is the only reason I didn't give it 1 star. Anyways, if you are looking for a Notary, call first. Even if you have an appointment :) read more

I have tried this store a handful of times and every time there is an issue with something, whether it be their customer service, machines, or getting the packages to the right place. If you want something done right the first time, I wouldn't recommend going here unless you have lots of time to fix their mistakes. read more

I just got thrown out of this UPS store at 4:10pm because they close at 4 PM and she forgot to lock the door. I was so dumbfounded, as I was shuffled out the door, I should have demanded I'm not leaving and you're going to help me since the door was open, wow, serious unprofessional rudeness read more

I will never be returning to this UPS location. The employees there are unbelievably rude and unhelpful.

Great UPS location. Employees are helpful and efficient. Hardly ever a wait. In a shopping center with a huge parking lot. I once witnessed a customer say rude things to an employee and the employee just let the customer run their mouth while the employee continued to do their job and helped other guests (so professional, seriously impressive) and then responded with "you too" and I still think about it to this day and it makes me laugh. read more

Hardly ever have to wait. Very nice and helpful. Always easy to park and walk in. Hardly ever have to wait. Very nice and helpful. Always easy to park and walk in. The guys there are so friendly. Always willing to help you find your message to return things to Amazon. Thanks for helping an old lady. read more

The idiot little guy-manager stated "UPS courier ships motor oil bottles but we do not accept receipt of said shipments at the UPS store." Yeah, didn't make sense to me either. So, don't even attempt to ship rubbing oil at the UPS store. Why operate then? Called the headquarters, turns out he's wrong. But then again, you can't fix stupid. read more

The service here is always exceptional and the workers go above and beyond for me almost every single time. Never had any issues here and my packages always seem to arrive when stated. No complaints thus far! P.s. Huge fan of the music they play here as well read more

One person working at 12:30pm on a Monday! I've been standing her for 20 minutes behind some slow customer and slow worker. This location needs to hire more people. It's the freaking holiday season for goodness sake!!!! read more

Great Customer Service. I needed to return an Amazon purchase and they helped print the return labels and mailed it out free of charge. I simply paid $1.82 for the envelope . read more

Horrible customer service. The general manager was super rude and acted high & mighty. Over the year we have lost quite a few packages.

Came in to drop off a package. Dude working was pretty chill. Let's see how fast the shipping is. Thanks again read more

Made appointment with Notory there avday in advance only to arrive to found out they don't have a Notory there on that day! What is the point making appointments then and also sending out confirmation! Had to rush to to another location and document still missed the delivery time frame! read more

This UPS is great! Robert was extremely helpful and friendly. Made my shipping experience smooth and he had a lot of good advice. Would definitely recommend this location. read more

I sometimes have to drop off UPS packages for my company. The UPS store near my house is hard to find parking . Fortunately, I found this one online, and it's on my way home. I went to drop off a few heavy packages for the first time today. It's a tiny, cozy store with two employees when I walked in. They are very helpful and friendly. I'm glad I went to this store . Their pick up time is later than others which makes it more convenient for people who can only go there after office hours. Parking is easy, location is very convenient and closed to freeway. This will be my go to store from now on. Highly recommended. read more

They will steal your packages!!!! trust UPS. One of my packages was stolen at my "preferred delivery" location because they gave it to someone without an ID (probably a friend of one of the employees) and they have made it almost impossible for me to file a claim and get reimbursed for my package. I have to stoop so low as to go onto social media to blast them for being so shady. The owner claims that he filed a police report and now I have to deal with the policy if I want to get my money back for the package that was stolen. How is it my fault that your location gave my package to someone without an ID? How am I the victim of a theft? You were the ones that were stolen from. You were the ones responsible for the package. I filed a claim though UPS and it was denied because according to them the package was delivered...yeah to the wrong person. Also, how is possible that someone new exactly when my package was getting delivered and was able to pick it up first thing in the morning the next day? And why did the owner keep on mentioning an Apple Watch when we called about this? Did they know what it was and plan to have someone pick it up? All of this seems so shady to me and UPS is no help. DON'T TRUST THIS LOCATION!!!!!!! read more

Wow so i hate to leave this review because ive had excellent customer service in past years but today i went into ups store and was helped by Chris D. I had plenty items to return from amazon. The heaviest item i retrned was 1.61 lbs. I greeted Chris D. And as he started scanning he sighed and rolled his eyes every time. He acted like his scanner was 20 lbs he dropped it hitting my stomach which i am 8 months pregnant not that he injured me but not even an excuse me or sorry. He was like a 35 year old man sighing and complaining about working in a nice air conditioned store scanning packages. I would expect this gesture from a teenager not a 30 something year old man.i thanked him as I walked away and he rolled his eyes. He made me feel like i was an inconvenience to his hard job. My husband and dad are outdoors working all day at 100 degrees sun blazing on there backs with pleasure to have a job and do it and he was practically crying in the cold a/c carrying 1 lb packages and holding up a half pound scanner. So sad. read more

I went to return a couple things at the ups store last week. Usually a young girl helps me very fast and friendly. But it was unfortunate that i had a not so friendly employee help me. His name was Chris. He was extremely annoyed looking that he had to help me. I was friendly to him and he was just not happy to be there. It's unfortunate this new generation do not appreciate there job and any type of work is too much work. Looked he he have rathered stayed home playing video games. I only took up 3 minutes of his time and he made me feel uncomfortable for it. Very unprofessional. Ups store in central dont let this employee give you guys a bad name. Always been great to walk in except for this one time because Chris hates working at ups. read more

Great service! Love returning my amazon packages here in comparison to USPS. Great customer service except for the older Asian guy that seems like he's always too busy to help or be courteous. Employees are great, super helpful, and they do not hesitate to assist whenever possible. read more

Great customer service, Jennifer is very helpful and friendly. Every time I come in she make my purchase easy..

This store has always been superior to others. Maria the supervisor here is very helpful

Needed a live scan to be cleared by the commission of teacher credentialing, stopped by 01/09/20 paid a fee of $74. A week later 01/17/20 received an email from the commission stating there was a discrepancy in my file which meant my live scan was registered under the wrong last name. I checked both the form I filled out for the UPS store and my ID and my full and correct last names are listed on both. After calling the UPS store the employee that did my scan said my last name was too long so he only put one of my last names. This was incredibly inconvenient as I was in the process of applying for priority registration for grad school in order to receive a $3,000 grant. The employee stated a resubmission could be made under the correct last name. I agreed and a resubmission was done. After not hearing back for two weeks about my live scan I emailed the commission and they stated resubmissions could not be accepted as there was a discrepancy in my file and that would require NEW FINGERPRINTS and that I should talk to the fingerprint place about not being charged again as it was not my mistake. I called UPS talked with an employee about the situation and stated I needed new fingerprints but did not want to be charged the $74 fee again as I did not make the mistake. Employee stated that the $25 fee ups applied could possibly be discounted but the $49 fee the government applies cannot. I asked to speak to a manager but no manager was available. I called again later that day and let them know I could stop by for fingerprints that day 01/30/20 but wanted to know if a manager would be available when I get there. Once again no manager would be available but as I was on an extreme time crunch with my grad school application I stopped by for fingerprints and the employee once again CHARGED THE FULL $74 again. Since then I've talked to corporate, submitted a complaint and have talked to the store but have yet to hear from an actual manager. Only the same employee that completed my fingerprints has contacted me relaying messages from the manager about refunding me one of $25 UPS fees. Considering I paid a total of $148 in fees and waited nearly a month to be cleared this seemed like a completely irrational resolution. read more

This five star goes to Chris at the chino ups store on central. Thank you for taking your time to help me with printing a document from my cell phone. With your smile and friendly attitude it was a good way to start my day. Thank you Chris for your help when my cell and the computer would not talk to each other read more

Had to come here to return package never had done it before. Was able to print out label for 1$ and sent it off. Helpful worker and fast service. Had a package delivered at this location paid $5 for the service and was on my way. So far so good. read more