Been here a couple times to mostly return items and to ship/drop off items. Each time have been a smooth process. I'd say they're pretty understaffed, 1-2 staff members only but they work as quick as they can. Interior is clean but can stack up pretty busy with all the boxes throughout the day. They get busy pretty often as well so expect some wait times during peak season/hours. They recently added a self serve kiosks. I see some people using it to scan in their items to speed up the process. Love the addition overall. read more

The UPS Store - Shipping Centers Near Me - Chino Hills, California

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I LITERALLY do not know what is going on with the associates at this location, but the customer service is TRASH. I came in yesterday (9/13) before closing & actually GOT OUT OF LINE & left because of how incredibly rude the associate was being to the customers in front of me. He was visibly irritated, rolling his eyes, getting impatient, & even making hand gestures at customers as if they needed to hurry up. It was so uncomfortable & disrespectful to watch that I decided I would rather leave than deal with him. I came back today after work with a large box. I normally have my packages completely taped & ready to go, but I had run out of tape. Instead of simply telling me, "We can tape it for you, but there is a charge," the Asian associate immediately asked, "Is this your first time here?" & repeatedly told me that large boxes are supposed to already be taped. Obviously I know a box needs to be taped. I ran out of tape. That's literally why I was asking for help. Why go back and forth with a customer & speak to them in a way that feels condescending instead of simply explaining the charge & allowing them to decide whether they want to pay it? The entire interaction felt unnecessarily rude & like the goal was to make me feel stupid rather than help me. Two visits in two days and both times the attitude from the staff was enough to make the experience unpleasant. Customer service should not feel like customers are inconveniencing employees simply by being there. Never going back. These associates need basic customer service training. & to be told to wash their uniform. read more

Lights were almost all off and store was staffed only with one person when I was there to drop off an Amazon return who was struggling to assist someone with completing fingerprints. Amazon return kiosk setup they had wasn't working. Left to go to another UPS store to complete the return after waiting almost 25 minutes. read more

Great service and organization while the line formed out the door. It's the busy season of shipping packages off to loved ones. Amazon return self serve kiosk in front. Email to send files to is at the front by the registers. Mail PO boxes available with different pricing for various sizes. Plenty of parking right in front. read more

The UPS Store - Self serve return & drop off - Shipping Centers Near Me - Chino Hills, California

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Manager, Michael,he is always courteous, welling to help, so are all the employees there. Thumbs up keep up your good work ethic.

The one star is for UPS being able to accept my package & make it work. if I could give customer service a rating it would be 0 stars. Heat brings out the worst in people & unfortunately I had to deal with Michael on a Friday afternoon. I work in customer service & am intentional & kind when engaging with anyone in a service/ customer facing position. I'm not so put off by his poor communication, but more so offended at the tactless manner I was met with. He appeared annoyed and offended at doing his job that he is paid for. I get it, no one pays enough, but don't let it out on me. I kindly asked him to throw away a piece of trash for me as the trash can was full. He told me no & straight out lied to my face & said he's not allowed to, as if I'm bothering him. A simple request didn't warrant the impudence. I would not recommend this location. If I were rude & exhibiting anti social Karen behavior, I'd understand. Save that energy for a Karen, not me, Michael read more

Kelly She is what is wrong with this store and possibly humanity. I had to Pay extra $7.99 for a parcel i had sent ti my mother in law to be held at this store for pickup. I was delivered to the store for pickup on December 18th My mother in law came on the same day. December 18th to pick it up. Kelly at first denied giving it to her because UPS covered my mother in laws name with their own label She also neglected to check the tracking to clearly see the delivery address that matched my mother in laws and also to check the delivery name that matched my mother in laws name. She then told my mother in law they where about to send it back to the original shipper even though i oaid for them to hold it till the 25th Kelly is an awful employee and person read more

They are able to notarize documents and provide witnesses for a fee. We also made copies and mailed our documents from the location. The person that assisted us was professional and efficient and experienced. The location is busy but we never felt rushed. We had difficulty locating it the first time but we figured it out our second trip. I would recommend this UPS Store especially if you need witnesses for your notarized documents. read more

Great customer support, service and understanding. Very professional and easy to work with.

The staff here is so rude and disrespectful. Not to mention they charge for everything, even if you need a small piece of tape. The guy that helped me was socially awkward couldn't even complete sentences to speak with a customer. Then the female employee is rude and has a terrible attitude. The manager just stood there and allowed the employees to act up and be disrespectful. Do not go here! read more

First, let me state that "I understand why this store has such a low rating". I had two items to ship, one UPS Ground and one USPS Parcel Post, so I checked the website to ensure I could accomplish both. The website plainly stated they handle Parcel Post for USPS. Here's the definition of Parcel Post "Noun" A postal service or department that handles and delivers packages. A postal service involving the shipping of parcels. Postal service that handles packages." However, they refused my Parcel Post package stating that they don't have room for packages. I understand that they may prefer to not offer the service, but please remove it from your website so that people do not expect the service. read more

They literally refused my item cause it was "too big" to have in their store when I'm showing up bright and early early at 10am. That sounds sooo ridiculous. If I can give it a negative rating I would! read more

Mike is quick to respond to my questions regarding my return to an online store. He makes sure that I have my proof of return, etc. I appreciate their convenient drop-off locations and easy-to-use app for scheduling pickups and tracking shipments. UPS provides a seamless experience every time, and I trust them for all my shipping needs. Highly recommend! Have a good evening!!! read more

Used to be good here, but not anymore! Very very Bad service ! Was told 50cents for taping a box that was crazy, don't know why end up Charged$1 for taping a box for Amazon return! That is insane, DO NOT COME here for returning Amazon packages. read more

The UPS Store - Shipping Centers Near Me - Chino Hills, California

I always drop off usps boxes at the ups store and never had a hassle but I decided to try this one and they rejected my box which is the size of a shoe box. I should have stuck to my other ups store location. read more

Whoever is the owner of this location should REAAAAALLY consider hiring more employees. One person working the front desk in this fast paced environment is unacceptable. Every time I come in here, only ONE employee trying to do multiple jobs at once. Hire more employees!!!! read more

I have had positive experiences from this UPS store on several occasions. They have been friendly, helpful, and pretty much held my hand while filling out those tracking forms. Today, had to get copies of some forms, double-sided, and then delivered to one of three addresses based upon how mail was sent to and expenses. They went over all the options and were patient with me. There was no line and they were quick to help and finish. Overall a positive experience for me. Store is clean. Took a few photos. read more

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I'm definitely not coming back to this UPS store. I usually get helped by the same middle-aged guy, and it's just a bad experience every time. read more

I have had my mailbox with this location for nearly 5 years. Never had an issue with service until now. Received a phone call about a package I was unaware of. I'm an ambassador for several brands and they randomly send items to me. Most of my packages are sent to my UPS address. I was notified that my package has been there for over a week. The package was delivered on the 12th. An email was sent on the 14th. The company did not inform me I was being sent something. As I did receive the email from UPS dated 2 days after. Life happens! Package was not picked up. Received a phone call on Saturday 10/19 that if the package was not picked up a $10 holding fee will be charged. As I do understand the fee. It shouldn't have applied! When I was notified 2 days after delivery. What if this was a gift? How would the recipient know?!! Unfortunately I was unavailable to pickup until Monday. 1 week after the email. So why am I being charged $10?? I have NEVER been late of picking up packages. Then again, store employees have also NEVER been late to notify. Even when it comes to something I have actually ordered! As a loyal customer. Even family having a mailbox with this location way longer than myself. No courtesy. No, please make sure this doesn't happen again. $10 is $10 and it was beyond absurd that I had to pay that. read more

I came to this UPS Store as I just came from Costco and it was conveniently close. Upon arriving, Brian (young Chinese guy) told me that my box needed to be taped. As I have done in other UPS Stores in Chino Hills (specifically the Los Serranos store in Albertsons), I requested if he had a tape I could borrow to seal my box. He said that he did but needed to charge me $1 for the small piece of tape. I said what??? Now as I looked at other Customer reviews, this store is a disgrace and needs to be shut down and not worthy of the customer service standards offered by other stores and UPS it self. He was very rude after the comment that I said that I'll just bring it to the other Chino Hills UPS store in Los Serranos which as you can see on the reviews are a LOT better than this one that "nickel and dimes" their customers. I also saw that the store responded to other low reviews posted and it seems they have not learned from their prior mistakes while apologizing for the experience. They should be CLOSED!!! read more

The UPS Store - Warning this UPS Store is rude and will nickel & dime you!!! Just ask Brian in the picture. - Shipping Centers Near Me - Chino Hills, California

Mid week at about 2 o'clock they only had one person working. Took over 30 minutes to get inside, with the line going out the door the whole time I was there. Had to confirm with the guy working the counter that this is normal behavior. They intentionally understaff since we can just wait outside in the heat while all the packages are shipped and computers are explained to older people. Hard to go back to a place where they intentionally treat customers poorly for profit. read more

The UPS Store - Line out the door - Shipping Centers Near Me - Chino Hills, California

Kelli was super helpful and patient with my shipment! I appreciate how thorough she was. Thank you so much.

Very very very very bad service. Person at the counter saw my package and said he couldn't help me because it had a USPS label. I told and showed him that my package could be sent through here. He said no, i can't help you. Very poor customer service. Instead of telling me what you can't do, how about providing me with some options that I can do? I would've been willing to pay to ship it out via their store and give them a little scratch, but after speaking to that Asian dude with the floppy hair, no thank you. read more

This location is horrible. Came in to get a medium po box as was mentioned over the phone. Brian or whatever the gentleman's name is states just come before 6:30 and it should be fine. Came at 6:15 and no medium po boxes were available. Seems like a lie as it didn't seem like he wanted to work. Then offers to sell me a virtual mailbox where my my mail will be kept under the desk in an envelope for the same price as a physical box.. with a promotion of 15% off. Horrible service and a virtual po box doesn't make sense at that price. I now understand why the inside of that UPS location looks like it's about to go out of business in a month. read more

I came in this morning and the female employee was assisting a customer with a new mailbox set up. Took awhile. Not a big deal. As I was waiting, people started pouring in behind me. The line kept getting longer and longer. It was my turn. She was very helpful, friendly, calm, and patient. The long line of customers didn't faze her. She treated each customer with professionalism and respect. Kudos to her. I say well done for handling impatient customers all by herself. read more

I came in to this Location after visiting the store at Schaefer and Euclid. The first location wasn't busy but I felt like I was inconvenience for walking in their store. I was rudely informed that they were not offering notary services and I could drive to Chino Hills. Now that's great and all but you can't tell me the address. Now if it were just me but I was with my 80 year old mom that has a difficult time walking. Well I located the address and proceed to the Chino Hills location. There I found a very busy location with a line extending out the door at least three deep. The employees greeted everyone with a friendly and polite demeanor. I would absolutely recommend this location for their efficiency and fantastic customer service read more

Very responsive and quick service always. They're friendly too. I like going there for my Amazon returns.

Seriously one person working been in like for 30 mins ! I needed to be in n out this is ridiculous it's the holiday season!!!!!! read more

I had to drop off my usps package urgently at ups (because I know they take usps packages too, you just don't receive a receipt). However, this asian guy infront of 8-10 people, loudly tells me that they do not accept usps packages and that if ups accepted usps, they are not allowed to, that that is not their policy. I have been going to ups to drop off my usps packages for YEARS (because I live pretty far from usps). I also have gone to so many different ups to drop off my packages and all have accepted them. I believe he sounded pretty rude as well. It's also on google that you CAN drop them off at ups. If you're going to be rude about it and blame other ups workers for accepting usps package.. dude LOL. But, that's it. I will never be going back to this ups ever again. read more

Slow.... Do you enjoy waiting 15-20 minutes just to drop off a package? If yes then this is the place for you.

The two young men working were very knowledgeable, quick and friendly. Definitely recommend for any shipping and printing services!

I showed up at 5:00pm on a Monday and the employee decided to lock the door. He didn't even bother to look my way or say anything. The hours posted on their wall clearly say 9am-7pm Monday-Friday. read more

Michael is very professional and helpful. I'm glad I got helped by him. Had some important documents that I needed to sign & he helped me understand the procedure and assisted me in getting everything done the right way. Thank you Michael, see you soon! read more

This is the worst UPS store I have ever been to. I usually print in Chino or Ontario weekly for my events and at the most with a bunch of color the total was $2.50. Here at this location they tried to charge me a three dollar computer fee just for sending it to them and then printing it out. I haven't even printed as far as Huntington Beach with the UPS store and never have I encountered something like that. the employee was rude and even charged the poor old man in front of me that wasn't gonna pay anything for his package one dollar to put a small piece of tape on the top of the box. Seems like he was trying to charge more wherever he possibly could and I agree with the other reviews that the other employee was way more fast paced and trying to pick up the slack for the rude employee that everyone is talking about. read more

This place is more of a get in and get out type of store (if you are a returns junkie). I've been here many times and have only spent minutes each time. However today was different today. There was a line, with what seemed to be a hangup up front. Someone in front of me I did not know informed me that the line had not moved for a long time as I poked my head above the line. As the clog cleared, it became clear that this was a one-off issue and I was helped very quickly by the Justin Bieber cashier lookalike. This was much appreciated. Much like all the other times I've been here. read more

I went to the UPS store at: 13089 Peyton #C, Chino Hills, CA 91709 on 2/20/24. I provided the manager the fax number and she tried faxing it and it came back destination does not support IP-FAX, fax line not connected. I contacted the company that I was trying to fax my documents and confirmed their fax was working andcorrect phone number. I went back a second time the the above UPS store, same supervisor(mgr) tried faxing again and again it would not go through. Called the company again and asked if they were receiving their faxes and they were. The proble was: The manager at this particular store did not know that she had to dial a 9 before the phone number. I ended up going to fex ex to have my fax sent and it went through. This UPS store gave me grief and wasted my time due to a managers lack of training. read more

I had three items from Amazon to return. I had three codes in my phone. The first thing.Kelli asked me was, "is there a reason why these boxes are not taped up?" I told her that Amazon said UPS store will package and ship for free, but I was nice enough to put them back in the box and bring them in with original box. She then wanted me to show her where it said that. I could not look that up on my phone because I used my mother-in-law's Amazon to buy these items. She could not determine which box went with which code, so I went out to my car and got my glasses so I could figure that out, which I did. Then she said she was going to have to charge me a dollar a box to put tape on them. I told her I would take them somewhere else. According to Amazon, I didn't even need to put them back in a box, she had an attitude from the moment I walked in, and I wanted to say something, but I held it in. I ended up Leaving with two large boxes to take to another UPS store that would give me service. I thought about buying a roll of tape, but I didn't want to give them any of my money. Don't go to this store unless you want to work with someone who has a bad attitude and acts like she's doing you a favor. read more

Kelly is extremely helpful.Without her, my package probably can't arrive on time. She does spend the effort to understand what customers need and offer advice accordingly. All I can say is that she is very responsible, helpful and amazing. Hope her manager sees this! read more

Rude guy playing loud Irish music. Place is dirty and muggy hot, no AC. Acts as though he is inconvenienced. Won't be coming back to this gross spot! read more

Anthony is extremely helpful I was super stressed about making sure wedding invites were delivered on time & anthony was able to help w this read more