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    The UPS Store

    4.3 (29 reviews)
    Closed 8:30 am - 7:00 pm
    Updated a few days ago

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    Response time

    30 minutes

    Response rate

    100%

    Services - The UPS Store

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    Reviews With Photos

    Such a hard worker. Love the people here.
    Laurel T.

    One of my favorite UPS store. Love the employees, service, location and air condition.

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    Photo of Ivo M.
    24
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    62

    5 months ago

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    Photo of Local

    Local

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    Photo of Melissa L.
    1
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    130

    2 months ago

    Helpful 0
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    25 days ago

    Always friendly greet you on arrival if you come slot they know your name there fast workers

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    Photo of Local

    Local

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    Photo of Jimmy H.
    85
    127
    877

    2 months ago

    Never had a issue with this UPS store. They are always courteous and most of the time the service is quick.

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    Photo of Local

    Local

    Helpful 0
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    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    Photo of Laurel T.
    29
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    143

    8 months ago

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    Photo of Local

    Local

    Helpful 0
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    Photo of Libby S.
    116
    30
    19

    7 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    9 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    3 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    2 years ago

    Helpful 5
    Thanks 2
    Love this 4
    Oh no 0

    8 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    11 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 1
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    9 months ago

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    Photo of Local

    Local

    Helpful 0
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    Photo of Chris K.
    6
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    2 years ago

    Helpful 1
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    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 1
    Love this 1
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    11 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 2
    Love this 2
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 1
    Love this 0
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    2 years ago

    Helpful 0
    Thanks 1
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    7 months ago

    Awesome service. Very helpful and even taped my box closed because I was in a hurry. That's customer service!

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    Photo of Local

    Local

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    10 months ago

    Business owner information

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    Local

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    Photo of Local

    Local

    Helpful 0
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    2 years ago

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    2 years ago

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    2 years ago

    Friendly staff. No lines. Closest to the Preserves. Easy to find parking. Walking distance from Kenwood's and Tesla chargers.

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    2 years ago

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    1 year ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    If Kalpit and James can provide service this respectful, efficient, and enjoyable, why are we accepting less from other stores?

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (118 reviews)

    I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

    I came here to drop off an Amazon return using a QR code, and the experience was extremely…read moredisappointing. I was told I had to put my item in a separate box because they wouldn't accept it in the original product box -- even though Amazon shipped it to me that way. This was news to me since every other UPS Store has taken my returns without requiring an additional box. When I said I could purchase one, the employee told me to grab a plastic bag/envelope. At checkout, the charge was almost $5 for a plastic bag. When I asked if that price was correct, he just nodded. I also asked if he was the owner, and he said his family owns the store. This feels like a clear rip-off and completely unacceptable. I will also be contacting UPS corporate to report this issue. I highly recommend choosing another UPS Store to avoid unexpected charges and poor customer service

    The UPS Store - mailboxcenters - Updated May 2026

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