The Chino UPS Store: Excellent Service, Zero Excuses I just used this Chino location for notarization--a first for me, but my sister left a glowing review for it. Thankfully, the praise wasn't a one-off. This store is genuinely great, and its competence starkly contrasts with my previous, unpleasant experience at the Monrovia UPS Store. It's a night-and-day difference, confirming that poor service isn't mandatory; it's a choice. The staff here set a high, frankly controversial standard for a routine service. Kalpit handled the notarization with professional focus and genuine kindness, ensuring the process felt human, not bureaucratic. James made me feel welcome immediately. Crucially, they both made the entire experience fun. This location proves that necessary, mundane tasks don't have to be dreadful. If Kalpit and James can provide service this respectful, efficient, and enjoyable, why are we accepting less from other stores? Highly recommended. read more

UPS is a better option for us as far as pricing goes. USPS prices are absurd. We love the friendly smiles and the owners are always so kind. I've used them for Amazon returns, mailing packages to our college kid, and printing needs. My only NEGATIVE is that I once used their service to drop off a small USPS package (they have a drop box that's picked up daily). This package was a $40 baseball card my husband sold. Needless to say, the card never made it out of that UPS store. So, either a UPS employee took it or USPS stole it during pickup. We have not dropped off a card there since. All other services are good. read more

Always friendly greet you on arrival if you come slot they know your name there fast workers

Never had a issue with this UPS store. They are always courteous and most of the time the service is quick.

For a no-frills franchise like UPS, you don't typically expect warm greetings or personal service--just in and out, transaction complete. But I'm lucky that the closest UPS to me is one that puts human warmth back into business. This humble UPS location in The Preserve Town Center is always clean, well-organized, and--most importantly--run by people who actually care. The owner greets customers with a smile, making what is usually a routine errand feel a little more pleasant. Service here is smooth, professional, and--unlike other shipping spots--never feels chaotic. I do all my package returns here and get quality printouts done at a good rate. Never a long line, and you leave knowing your package is in good hands. read more

One of my favorite UPS store. Love the employees, service, location and air condition. read more

The UPS Store - Such a hard worker. Love the people here. - Mailbox Centers Near Me - Chino, California

Great location for The Preserve. Unfortunately, the young dude I just dealt with had a bad attitude. The store wasn't even busy so I guess he's just that way. read more

Pricing here is great! Was able to buy a box or print papers for much cheaper than other places. They answered all of my questions and were very friendly! Great service and even helped me bring my boxes to my car :) Would recommend!! read more

This UPS store allows business owners to bring a truckload of packages to be shipped off instead of having them picked up, totally inconveniencing the people that come in after them that have to wait. read more

Brand new clean and spacious UPS store located at the new plaza where Stater Bros is. It's located behind the Panda Express area. This location includes shipping, shredding, printing and mailbox services as expected from any UPS. read more

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It's wonderful to have a good UPS location nearby that has excellent customer service. They are fast, friendly and reasonably priced everything you would want from a UPS store and more! I highly recommend. read more

Needed to send a return package through USPS. Went to this UPS store and they helped me. Very friendly and accommodating, great customer service and had everything I needed. Highly recommend it. read more

Pricing here is abdurd. They dont provide good guidance. They try to get max amount from you for every shipment. I am done here. Back to USPS going forward. Zero value! read more

I began to use this new location very often because it's very close and convenient. Not bad, but definitely more messy than other UPS stores I visited. It's always the same staff every time I visit and they seem short-handed. The staff is not so friendly as well compare to other UPS store and it would better if they at least say hi. read more

I've been to this UPS store about 5 times and it's always around little after 8:30am, even though the store doesn't officially open until 9:00am. I'm not sure if she's the owner or the manager but she's such a sweetheart. There's never a line and the store is very clean. I highly recommend this location. read more

The staff is very friendly and helpful! The directions from Yelp is incorrect. They are actually on the other side of Pine where the shopping mall is next to Aspire Salon Studios and a Taekwondo place. When I called, James helped me out by coming out of the store to direct me to their store! Now that's customer service! Thanks again James! read more

This ups store is the best! They are open late, they don't charge to use their tape gun (unlike other stores) and are very friendly. If you have a prepaid, pre packed usps package you can even drop it off at this location and the post office will pick it up. Definitely my go to ups store! read more

Such a convenient location! Every time I go (several Amazon returns!), I'm always greeted by a friendly staff member. It's never busy, always clean(: Always in and out in less than 5 minutes ! read more

Awesome service. Very helpful and even taped my box closed because I was in a hurry. That's customer service!

The employees at this UPS store are amazing! Went in to get a notary and they were quick and efficient. Will definitely start using this store for everything!! Thank you for your kindness!! read more

Every time I come here, no matter what time of day, the line is at least 5-10 people long. Always understaffed and slow service. I don't understand how the owners can think having the same lady work there alone every day. Do better UPS and follow up with this location. Also, there is always a huge pile of backed up packages and parcels behind the counter. I've never seen this before at other locations. For a brand new location I expected more. read more

It's so good to have UPS store very close to my home. Staff is very nice and welcoming. Surely saves me lot of time as its right in my neighborhood. Very convenient location. 10/10 for all the services. read more

Avoid this location at all cost. I've been here numerous times at different hours/days of the week and it's always understaffed with only one person working and a line out the door read more

Great experience at this UPS Store! Close to where I live and convenient. Returned my some Amazon items here. The owner or staff was friendly, efficient, and super helpful. The store was clean, and well organized. Highly recommend this location. read more

Been here a few times and both times were pleasant smooth experience. Considering they had just opened it seems like they have their process in order. read more

So happy to have a UPS store closer to home! Every time my husband and I come here, the staff is so helpful and kind. I love this location as it's much more spacious and clean compared to other UPS stores. The customer service is excellent! read more

Friendly staff. No lines. Closest to the Preserves. Easy to find parking. Walking distance from Kenwood's and Tesla chargers.

So convenient to have a UPS store right near The Preserve!! And customer service is great. Kalpit was very kind and helpful with my returns. Entry is on the outside of the shopping center, making it easy to find parking and unload your packages. read more

This new UPS store is very convenient and easy to access. The staff is efficient and I have never seen a line there. I am usually in and out within 4-5 minutes. They offer a variety of services, like packaging and shipping supplies, mailbox rentals et all. making it a one-stop shop for all your shipping and mailing needs. The store is always clean and well-organized, which adds to the overall pleasant experience. It's definitely my go-to location for all UPS needs. read more