This post office is conveniently located near my workplace in La Verne so I have at times dropped off letters in the drive through mailboxes, or stopped quickly inside to use the self checkout machine to weigh a package or envelope, pay for postage and send it through the drop slot. Today I needed to pay for a medium sized priority mail box to send clothes to the east coast that my daughter forgot at home when she came to visit for spring break. I figured $22.95 was worth it when it was heavy items like jeans, shorts, skirt, etc; plus it comes with a tracking number; plus it'll get there by this Thursday. In any case, while I was prepping the box and labeling it, I observed Xuan and the male staff working beside her patiently answer questions for several customers ahead of me in line. I would like to thank them both for being kind to the people, and to thank Xuan for helping me so efficiently. You might say they were just doing their jobs, but I say kindness while doing one's job is not necessarily a given these days. So thank you! read more

I have always had terrible experiences here but this last visit was my last straw. They are just SO rude to you here it's ridiculous it's like every single worker just hates their life and their job !! Just drive to the San Dimas one they're so sweet and will actually help you ! Idk how Frank is still employed after so many reviews about him so that just goes to show what kind of business this is. They don't care about trying to help you and they won't do any extra steps for you. The Asian lady that works there refused to scan my package when it was a prepaid label but I went to the SD location and they took my package right away and even scanned the label to make sure I was good which the other lady refused to do ! Just don't go here go to San Dimas read more

Front line staff are always very kind and helpful. Today I was assisted by Tyler and I would give him a 5! Very professional and helpful with everyone. I was in line for a long time and every employee was helpful. It was when I needed a supervisor for help with a second TRACKED package that was not delivered to my address. Ronnie R confirmed it was delivered to the wrong address and the could not retrieve it back! This is crazy! I paid nearly $100 for this item and he gives me a very generic letter- no name or address that basically says oops, sorry. He seemed very uninterested in helping me or the customers in the "supervisor" line. read more

I love this Post Office! Aside from it being convenient as my local post office I also love the energy I get when I walk in. Frank is the best!!! There is another male employee and a woman I really like working with as well but I forgot their names. Frank always helps me save a dollar when I send out packages. When he notices an opportunity that helps my shipping needs and costs Frank never hesitates to let me know. I appreciate all the staff at this location and am grateful for their helpful and uplifting energy. read more

Susie is one of the best postal tellers I've seen, she hasn't been around lately, She's so friendly and helpful that it makes me feel welcomed So where did she go? read more

This place losses your packages and doesn't even scan them so they cant be held accountable. Two packages have gone missing in less than a month. Bunch of crooks! read more

US Post Office - One example of no scan. - Post Offices Near Me - La Verne, California

See all

I really like going to this place because there's never a line and if there is a line was pretty fast it's nice and clean all the postal workers. There are super friendly. They get you in they get you out.! read more

Just now I had a really gross experience with the employee named FRANK at around 4:15pm on 2/11/2025. I was shipping a top in a small bubble wrap envelope. He says in a perverted tone, "Is there anything dangerous in here?" I said no. He then goes "are you sureeee there isn't anything dangerous?" I quickly told him not to flirt with me and to watch his tone and that I will call him out. As a federal employee or any type of employee this type of sexual harassment is unacceptable. If he feels comfortable doing this in public imagine how he conducts himself in private. I quickly left and called asking to speak to the manager whose name was Rob or Rodney or something like that. He said there was no way to get evidence of the incident but that he would talk to him. He sounded like he didn't care so I want to post it publicly so that his family knows he's being a pervert at work. If he has a wife or children HOW SAD. He should not be around people's personal address or personal info, it's very disturbing for him to have access to that. I will also be sending a formal complaint to the regional and state managers read more

Been here twice recently. Fast, efficient and joyous service! Mail that I sent from this post office got delivered promptly. Time and effort saved, stress avoided! read more

I wish I read the reviews before I went here because they are spot on. The guy who was working today before noon was very unfriendly, unhelpful and outright rude. I waited in line like everyone else once I got to the counter I asked about a passport photo, he said he couldn't help me but it's not that he couldn't it's that he didn't want to. He also didn't offer any solutions or apologize. He only said we are busy and I can't help you today. There's a sign behind him that says they have passport services from 10-3 daily. I also watched him be very rude to others before I got to the counter. It is mind blowing how people can be like this. read more

Thank you Anthony for being so knowledgeable, kind, and positive this morning. Your expertise made me feel very confident. Keep up the great work! read more

Several attempts to call the post office gets me nowhere. My informed mail told me days ago I had Social Security paperwork being delivered. Never received it. No one answers telephone, disconnects instead. read more

I was served by Anthony today at the Laverne location. He was very helpful, courteous and kind.

I just can't go here anymore. There are 2 men that work the front that are absolutely rude. I understand 1 time maybe an off day, but absolutely ridiculous on their sass, unprofessional jokes to customers and to themselves about the customers IN FRONT of the customer (yeah me) I reported it. Even another worker rolled her eyes to it. Not sure what came from it. Then, love how I dont have a consistent mail person, subs. Which I really should be thankful for as my last lady on her phone whole time, sitting in front of my house in car, delivers mail as late as possible oh and not even MY mail then doesn't deliver packages she marked delivered in system then lies to my face about it. Went to post master on her. The management and professionalism is RIDICULOUS. I never go here anymore. I head to others just to avoid the joke and jerks that work there. read more

I walked up to someone with no name tag 9:42 am with perhaps a Hispanic accent and I asked from assistance. She told me I have to do it myself and not at her window. I went to the self service and figured it out. I went to xuan's window and she was excellent answering my questions and double checking my work and was respectful and polite. I guess some people don't want to work. read more

Best USPS in the SGV!! They are so friendly and professional. Wait times are always minimal. It's a large post office and very clean. Tyler assisted me with a delivery. He was very professional and helpful. They also do passports there. It was SO easy and pleasant. Susie is the friendliest person you will ever meet. I took my 2 year old for passport and she was so sweet with her. read more

I come in and out of this place in no time, they never lost my packages and everyone is really nice.

I just moved to Pomona and decided to get my new PO box here at the La Verne post office. So far, my experience has been pretty good. Employees seem friendly, service is quick. Plenty of parking outside. The lobby is very clean and organized. At my old post office, I was always getting other people's mail in my PO box because my number was "664". They would always give me "646" or "644"'s mail. And I've had instances where my mail was put in the wrong PO box too. Nothing like this has happened here so I'm already pleased with the fact that I get all the packages that I'm expecting. The employees there were also a horror. Very rude people, who were visibly annoyed all the time, that handed customers off to other workers. Here, they always greet me and are ready to help. This post office always has plenty of priority boxes in the lobby too, which I need between times that I order them online. read more

US Post Office - Business and passport hours. - Post Offices Near Me - La Verne, California

Okay, I have to update this review. I've had a year of dealing with this post office on a fairly regular basis now. It's not this post office that is the problem, it's these people who posted negative reviews that are the problem. The people at this post office are kind and very helpful. Anyone having issues must be treating the postal folks very poorly. It doesn't matter if it's in person or on the phone I am treated very very well. I have had experience with several folks there now and they are far and away the best I have dealt with and I loved the post office in Duarte when I lived there. Try treating these folks with some kindness and respect, then maybe you will see something different. read more

I was able to go inside before they closed. They were helpful and answered my questions.

Even with all the respect and kindness in the world, you'll still be met with an attitude like it's in their job description. I'll never go back after going for a year+. Don't give attitudes and disrespect to people like you didn't apply for the job you have. If you don't like customer service, find a different job. From the looks of these reviews, I'm far from alone in this viewpoint and experience. read more

Just your standard post office. The parking is limited. They have a drop off area but more for letters. The line goes by quick and service is decent . read more

Helen helped us submit passport applications. She was very helpful and amazing. Thank you!!

beware they charge for tape and profile you when you come in as well. Unbelievable considering the area this office is located in

I'm genuinely surprised that this post office is getting this many bad reviews. I seldom write good or bad reviews but thought it would be fair to say something. I go to this post office weekly and have been for over 6 years. Whether its Frank or Helen or anyone else, I've received nothing but really good, even great customer service. Whether it's a busy time or not. Whether I'm just doing a quick drop off or picking up my mail. I have never once, seen any employee being rude to any customer and I've seen the line out the door some times. Instead of calling out the issues of the service itself, some reviews resorted to mentioning the size or race of an employee?! That's unacceptable. read more

I still don't understand how Frank continues to be allowed to work the front desk. Since he's always sitting , I'm assuming it's because he's on a work accommodation. However, I haven't ever experienced the type of service that he provides REGULARLY by any customer service individual anywhere. His baseline service is rude and condescending and I am honestly so sick of it. I'm unsure if he THINKS he's funny, but I cringe every time I'm next in his line. He's demeaning and chauvinistic and I don't believe he's suited to be in the position he's in. read more

I love this post Office since 4 years ago and until now . They are all nice and very friendly people as very hard working too. When they see me they say hi to me and they are asking about my husband too . we love them . read more

I have a small business and I've taken my products here to get delivered. My business opened Feb 01, 2023. Few times that I've used the drop box, 2 items were lost. I decided to go inside and drop it off to be more safe. Again, another item was lost. I am not dropping off in this location anymore. Someone who works there is obviously stealing packages. Plus, there's a guy there who works up front who is extremely rude! read more

I got to know the staff here QUITE well after seven months of this post office holding my mail due to cluster box vandalism. The staff were lovely, patient, and trusting, considering that the clientele that patronize this establishment are THE WORST. To the staff, I am sorry. My one star mic-drop is to the crap Postmaster that works out of this office, who sat on the replacement of our community mailbox for seven entire months. My wish for you is that you, too, someday have the joy of a 20 minute drive to pick up your bills and piecemeal Amazon packages for the better part of an entire year. May you know my plights. Shape up or get voted out, Miguel Cervantes. read more

Another wonder trip to my local USPS in La Verne, CA. I have been coming to this location for the last 15 years, ever since we moved here to La Verne. They always go beyond and even if it's a busy day the line goes very, very quickly. This is the best US Post Office location I have ever used. The employees here are so helpful and accommodating and all with positive attitudes. I am so grateful for this team (Susie & Frank, to name a few, and everyone else) and for this US Post Office! Many thanks and my endless gratitude for all your help over the years! read more

US Post Office - Post Offices Near Me - La Verne, California

Supervisors are very helpful with my change of address questions and help me get my mail resumed delivery. All staff are professional and help me with mailing out my packages and buying stamps. This is one of the better post offices I've been to. Good experiences here. read more

June 3, 2020 I can't tell you how many times this La Verne US Post Office has LOST the mail that I have brought into them (at the counter) to be mailed. Here is the problem. The clerks at the counter are LAZY. When they stick the postage label on the package they don't take the time to push the label down hard enough so that the label actually sticks to the package. The postage label gets easily removed somewhere in the mailing/distribution process. Sometimes my package gets mailed back to me (with my return address) because it doesn't have the postage on it anymore and sometimes the recipient never receives the package at all. This could be avoided if the counter staff weren't so damn LAZY and took an extra two or three seconds to firmly push the label down on the package so that it strongly sticks to the package. Avoid this post office! It's awful. Hopefully they eventually will get some better quality employees. Employees that actually care. Not sure what good it will do, but I'm going to contact the US post master and complain. I've had too many packages get returned to me or get lost. I blame this 100% on this particular post office in La Verne. read more

I dropped off a package one week ago and it was never scanned. They have no record of it being shipped. I walk in today to see if they could figure out what's going on. Who do I get? Frank. The same guy everyone is complaining about in the below reviews. Sure enough. He is rude, condescending, and accusatory. In his words,"As far as I'm concerned we never received the package" as if I'm lying. He offered no further steps to take or solutions and completely blew me off. I told him they need to check the cameras for proof. I've filed a claim. Look, mistakes happen. But don't be an a**. I'm very disconcerted by his attitude and will be filing a formal complaint against him. read more

Came to this location because I was in a pinch and this one was the only one open. I came hours before they closed to drop off my prepaid packages and they failed to scan them in. This is a regular occurrence with this location and packages often go unscanned at all. I'm a small business so when this happens it affects me and takes money out of my pockets for the refunds. Do your job. This is exactly why I try to avoid this location. read more

Please tell me why this was returned? This is a noticeable address here in LaVerne and addressed correctly. Address unknown?? Give me a break. What is becoming of this post office? Not the first time this has happened. That's why I took the time to review. read more

US Post Office - Post Offices Near Me - La Verne, California

Employees were knowledgeable and helpful with our passports renewal. We didn't have an appointment but they didn't send us home like other post offices nearby. We waited for them to help the ones with appointments then after they finished, they attended us. During the wait time, they helped in between to make sure we had all the paperwork filled out to speed up the process before their next appointment arrived. Today is hard to get good services. Thumbs up to all the staff there. Appreciated. read more

Service is so unbelievably slow do not waste your time here. Employees willingly hold up the line by confusing already lost customers that don't know what they're doing. They also refused to ship my package because I used the wrong box type which is some bullshit. Problems like this are unheard of at UPS fuck this place for wasting my time. read more

I went in on a Saturday at 10am to mail a package, there was a small line. I was served within 5 mins, I needed to ship a package out to FL. I packaged it in a flat rate box and the employee was very helpful. She also helped me add another $500 insurance. Fun fact, anything with $501+ value for insurance has an automatic signature require upon delivery. Additional insurance cost about another $18, I purchased $1000 for insurance which wasn't bad. This post office has very speedy and friendly workers, they're actually quite helpful. I'd recommend! read more

I came to mail a package for the first time in over a year on eBay (I'm an user afdisneyfreak). The clerk was grumpiest and impatient as far I forgot the difference between regular and flat rate priority mail so was very rude. Also he didn't had any change so his customers had to pay with card or exact change. He treated the half customers better than me by greeting them and wish a nice day and didn't with me. His name is Francisco A lady named Judy helped me with using the machine to weigh and calculated the cost. But didn't get me an itemized receipt instead tracking so hopefully it'll be at my buyers destination safely. There was nothing fragile, BTW. guess will have to order more of the regular priority mail supplies since they don't have much there when I was there! :( read more

I've never seen worse customer service in my life. Specifically Frank who works at the front.