I went in to drop off my fed-ex package & I have never been treated so rudely. I ended up taking my…read morepackage with me & I'll be dropping it off at another FedEx location. I needed assistance printing the label & it was $1.11 for 1 piece of paper... I didn't have cash, so it was another dollar to use my debit card... the woman who works there, Marian, shouldn't be in customer service. She doesn't smile, she is rude, and lacks basic social interaction. Do yourself a favor & find a different location to drop off your package.

Be aware of pricing at this location…read more I asked if stamps were marked up and was told no, yet I was charged $50 for 40 stamps, which cost $31.20 at USPS (78¢ each). When I called to ask about the difference, the response was dismissive and no refund was offered. Add an unpleasant interaction with staff over a small item my child accidentally dropped, and the overall experience was very poor. Verify prices carefully or go directly to USPS.

There are 20min parking spots right in front or around the corner…read more We have been coming here almost every day from selling stuff on eBay and needing boxes. This store is very quaint and welcoming! The owner/person at the register was really nice. And they have great prices here (there is a shipping store walking distance from us but their prices are not great or service so we are willing to drive here). I highly recommend coming here for your box needs! And they have some sports paraphernalia like jerseys and Nike shoes (all under $100) and random trinkets.

Thank you jannit for the great service. You were litteraly a life saver. Also we are beyond happy…read morewith what we got. Love this place the ceiling and floor were cool too lol

I go to this store all the time. The two gentlemen who are always there are the most helpful…read moreamongst several UPS stores I visited in the vicinity. Sometimes you need a little help for box, for tagging, for closing up the boxes, they gladly help. Other stores, charge.

had to return an item to Amazon, and I chose this UPS store since it was on my way. The store is…read moresmall, but the parking is super convenient, there's a big lot with plenty of spaces right in front. Even though there was just one employee and one other person ahead of me, everything went really fast: less than 5 minutes total! The employee was professional, and the store was relatively clean. No hassle at all. I'd definitely give this place 4 stars, and I'll return if I need to ship something else in the future!

My husband and I came in here to send back a package from Emma. Daisy made it so easy. Went to take…read morethe picture of the shipping label off my husband's phone, to send the package back and his phone died. Daisy went above and beyond, let him charge his iPhone with her charger and we waited a bit, looked around the store and we noticed our friend/ neighbor's art work up in the store from mugs to art work. We have some of his art work plus Marilyn Monroe painting. The store has so many great items. iPhone is up, so Daisy got the shipping label and placed it on the package. We are all set. We still talk about how amazing Daisy was to help us out. Daisy went above and beyond for us. We cannot thank her enough.! I highly recommend come in here to ship packages or pick up wrapping paper or a wine bag or sport shirt or to look at Mark Lewis's artwork paintings. They make beautiful gifts and you are happy you came in here and ask for Daisy so full of joy, thank you Daisy for all you did for us. We thank you greatly. WSJS

Great service and Amazing staff!! Feels more like a family…read morethan just a business!!! It is always nice to stop in even to say HI You can find a little bit of everything in the store as well Stop by say Hi and puck up last minute packing materials you need for Christmas gift sending

Alec, took over this place about 2 years ago and it has never been better! Not only did he do an…read moreamazing remodel of the store but he always provides great, fast, customer service. Whether I come in to make copies of keys, send out a package, buy a greeting card, or need notary services Mailbox Express is my go-to for quick, professional, services! Highly recommend for quality, price, and faster service than the post office!

Wonderful Service. The new management is a way better than the last owner…read more Goes that little extra step to help out his customers, when he doesn't have to. Also very acknowledged in every aspect of his business. Thank you for your wonderful service!!!

I came into the Postal Annex in Azusa last week for a Live Scan and it was my first time ever…read moreneeding one. I needed it for my daughter's end of the year field trip and honestly wasn't quite sure what the process was or what paperwork was required. Jinesh was extremely informative and took the time to break everything down for me. He explained that I needed the proper Live Scan request form from the school district before the fingerprinting could be completed. Instead of rushing me through or giving unclear instructions, he made sure I understood exactly what was needed and told me to come back once I had the correct paperwork. I returned this morning with everything in order and was assisted by Arsh. She was very sweet and upfront about being new and still in training. I let her know I was patient and in no rush at all. She took her time, made sure everything was done properly, and even had someone assisting her over the phone until Jinesh arrived and stepped in to help finish up. The entire process was smooth and only took about 10 to 15 minutes since I arrived early and it wasn't busy. I really appreciated how welcoming and helpful everyone was. They didn't make me feel rushed or confused at any point. For something that could feel intimidating the first time, they made it easy and stress free. They also offer a wide range of services including mailing, printing, faxing, PO boxes and more, which makes it a convenient one stop shop for a lot of needs. Overall I felt genuinely helped and taken care of. I would absolutely recommend this Postal Annex location and will continue coming here for future services.

I've had a paid mailbox here since 2020 (it's now almost mid-2026), which means I've had a lot of…read moreinteractions with the folks working here over the last 6 or so years. When I first got my mailbox in 2020, the hours were very good with them being open the majority of the day during the week, even during COVID, and they were open both on Saturdays and Sundays. I really don't like writing negative reviews about places, because some people/places have off days (just like everyone does), but this is not just one day with them.... it's EVERY SINGLE DAY. Here is a list of items I have put together for your reading pleasure, and for the record, I will NOT be renewing. 1. Hours are basically whenever they feel like being open (especially on weekends). Sometimes there's a sign on the door during regular business hours that they're on break and the door is locked. (See the attached photo.) Their hours are now 9am-6pm during the week and Saturdays 9am-4pm when they used to be open earlier in the morning, later in the evening, and on Sundays. Oh and if they go on "vacation", they close for an ENTIRE WEEK and write an email to everyone two days before that our mail and packages will be held until they return. There is NO way to access the mailbox or receive packages during the time they're closed. Remember, I pay a monthly fee to have mail received here... 2. They are no longer open on Sundays like they used to be a couple of years back which means I have only Saturdays to check my mail. Since I work 9am-6pm during the week, I usually can only get to my mailbox on Saturdays. Sometimes they take the weekend off and close without saying anything. And guess what happens when they close on the weekend unexpectedly... I CAN'T GET MY MAIL FOR THAT WEEK. 3. They charge for literally EVERYTHING. Debit card fees and transaction fees. They used to accept packages up to 50 pounds. Then it was lowered to 30 pound. However, is your box heavier than 30 pounds? There's a "handling" fee. Need a piece of tape? Fee. Need one copy of something? Fee. I'm surprised I'm not charged for breathing the air in the building. 4. I pay for a mailbox for a reason. I want to be able to receive packages that are secured and held for a few days until I have some time to pick them up (which is usually on Saturdays). Well, if you leave your package for 3 days or more, there's a fee for that. Do you only have your debit card with you to pay the fee? Sorry, there's a fee for that. See Item 3 above. They were closed on the preceding Saturday? Sorry, there's still a storage fee. I was literally going to be charged a fee for ONE flat 9x11 envelope when I came 5 days later to pick it up after it was received. A FEE FOR AN ENVELOPE!!! 5. The ONLY good thing... and I mean *ONLY* good thing is that I get a text message and email whenever I receive mail into my box. That way I don't have to guess when mail is there. But again, if I leave a package there more than three days (even if I'm out of town for longer than that), there's a fee. And if they're closed for the weekend, I have no way to access said mail. The TL;DR version is that you should avoid renting a mailbox here. You pay a fee to not have access to your mailbox outside business hours and when they close randomly. Also be prepare to pay a fee for basically everything.

Robert and the guys here are amazing ... I used to come when I lived closer. I experienced places…read morecloser to me and realized it's worth a drive to go back to one stop. They are always looking for ways to save you money and I so appreciate that! Extremely professional!!!

Super convenient. They have really cool products. And don't wait too much of a line. I usually get…read morehelped out by Josh and he is a nice guy.

GREAT and friendly service offered by ALL the employees every time I have visited this location…read more Employees go out of their way to make everyone feel welcome and appreciated. The better is always very clean, well-maintained, and fully stocked with supplies. Parking is readily available in the large, private parking lot.

I honestly don't know how this office is still even open. I don't use FedEx that often and I was…read moresupposed to send the package back to spectrum. Spectrum advised me to show them the QR codes and the shipping center would pack, label and send my products back. To start, I walk in and see staff just walking around and some just talking to each other. I'm standing in line with six employees present at the store, all of them refusing to offer help. There was one person at the counter helping someone else. So i figured I would just wait. A young lady that happened to walk in and get in line behind me, and an older asian employee Immediately ran to a register and called her over to help her. The lady said but He was here first pointing to me. I advised him I've been waiting. His face turned to disgust and He proceeded to chastise me because I was waiting to close in line, which I have no clue what that meant. I showed him the QR codes and advised him what I was advised from spectrum. He says they don't do that there they don't package items. Huh??? That is exactly what the store is for. I would've been good with him just advise me but rather he's talking down to me and rude like I'm wasting his time. He was no help at all and I honestly can't fathom how FedEx offices operate with staff like this. The employee was Bernard. older asian with glasses

Wow, so nice to have helpful and patient Customer Service, "THANK YOU, Brianna"…read more I hadn't returned anything to Amazon since the changes made "to drop off returns". Brianna was very helpful without any attitude. She was very helpful & courteous.

I had a mixed experience at this location. I came in to get passport photos and the first set they…read moreprinted had red and green lines on them. The second set came out overexposed. When I pointed it out, an associate named Jeremy told me that overexposed photos are usually accepted by passport services and that they are just college students so there was nothing they could do. For something I will use for the next ten years, I expected a proper and non overexposed photo, especially since I was paying for it. His attitude felt very dismissive and unprofessional. I told him that I would share my experience in a review and asked for his name. He then said that I was threatening him, which was unnecessary because a customer mentioning a review is not a threat. It is simply feedback. Around 5 pm he also asked me if I was going to leave because they were closed, even though I was still waiting for the issue to be corrected. Being rushed out felt rude, especially since the delays were caused by the store itself. Fortunately another associate, whose name I did not get, was very kind and willing to help. He reprinted the photos and tried different adjustments. Thanks to him I was able to leave with at least one usable photo from each set. Overall the service at this location depends on who helps you. Jeremy needs significant improvement in customer service, but the other associate provided excellent help and saved my experience.