I've never seen worse customer service in my life. Specifically Frank who works at the front.

This is my very favorite Post Office location. Clean, well~staffed, spacious parking lot and.......most importantly excellent customer service. Well situated with many self~ service machines, easy drop offs, and drive through drop offs. I go out of my way to visit this location. Truly a cut above, the rest. It is definitely worth your patronage. read more

I went in on a Saturday at 10am to mail a package, there was a small line. I was served within 5 mins, I needed to ship a package out to FL. I packaged it in a flat rate box and the employee was very helpful. She also helped me add another $500 insurance. Fun fact, anything with $501+ value for insurance has an automatic signature require upon delivery. Additional insurance cost about another $18, I purchased $1000 for insurance which wasn't bad. This post office has very speedy and friendly workers, they're actually quite helpful. I'd recommend! read more

Stay away! This post office needs to be shut down. The city of La Verne should not have a business operating as such. The employees were so rude and nasty when I asked for a piece of a tape, to which they said I would need to buy. I sell on Poshmark, therefore I am allowed four different box sizes by usps. The employees lied to me and said I needed to buy my own box. This post office is a disaster. Shame on the management here and employees for being such callous people. read more

Rude, lazy & slow clerks behind the counter ~ one unforgettable experience, asian clerk pushing the piled packages on top of the counter to the lobby floor because people piled them too high. My God, who hired these people? The drop off bin was full and stuck, because nobody inside is doing anything! THIS PLACE SHOULD GET INVESTIGATED! read more

I've renewed passports at both the Glendora and the San Dimas USPS for both my kids. I didn't have to wait long and i thought if i went after the xmas rush, I wouldn't have to wait long either. I was wrong. The line was not moving at all for both and there was a constant stream of customers. We decided to make an appt for our passport instead. We found a morning appointment the very next day. It was such a seamless procedure. The lady in charge even helped us make a copy of our original birth certificate for my child's passport renewal. She was great with kids and we know where to go from now on. I've had good experiences here overall. read more

This post office is absolute garbage I had a package go out to Arizona . It went there, came back, went out again to Arizona and then back to La Verne again. Two whole trips. Only for them to tell me it needed more postage due. It obviously had enough to make it there twice. The lady then tells me I need to redo it and when I asked if she would help me so the mistake wouldn't happen again, she flat out refused. Told me I need to take off the old label and redo it and come back I used the kiosk in the building and slapped the new one right on top of the old one and gave it to another guy and he sent it . Just goes to prove how useless the workers here are . The kiosk can do their job I use to believe the post office should be bailed out, but money can't fix stupid. I'll be using ups and fedex from now on. read more

This post office is in charge of mail to Claremont. Every time I have called the people have been helpful and friendly. I have not gone into the post office for a long time so I'm not sure how customer service is at the counter. read more

My go-to USPS for fast,expedited shipping and kudos to Frank,Josh,et al Have always had a great experience here and don't have 1 bad thing to say. Keep up the great work!!! read more

If I can give this place a 0 star review I would, everytime I've gone in here I have an issue, every single time and they are always rude to me whenever i go in there to drop off a package, and when I ask them if I can pay the difference of how ever much it is to send something I get the same answer every time "I don't know how to do that" yet one of the employees has been there 10+ years! Even though it's out of my way I rather go to the San dimas location at least they're nice read more

Absolutely worst customer service I was told when something weighed more than the shipping label stated to leave. when I asked how do I fix it or pay the difference I was told its to much work for them and given back my package. Under no circumstances should anyone ever do business here. I would prefer a day at the DMV then any duration of time at this location. read more

Robert A. is AMAZING and has restored my faith in humanity! Today he was so helpful far above and beyond the call of duty, and such a genuinely nice person, that I am inspired to finally write a review about my experiences here. I am blown away by this GREAT staff! Robert and the entire staff are always helpful and patient, and every single time I have been here the staff has treated others with respect. Sometimes there is a line and people have boxes as though they have an eBay business or something, and the people at the counter might give instructions to keep the line moving. I do not understand at all these one star reviews. I use this post office very frequently under all conditions - raining, pandemic, holidays, really full parking lot - and their conscientiousness and humanity is way beyond stellar with all kinds of customers. They seem extremely busy most of the time, and the large volume of people parking only briefly and coming out with a smile shows their business is usually completely happily and quickly. Thank you Laverne Post Office! read more

Big Guy with the black beard behind the counter was useless and rude. Big surprise you would find someone like that in La Verne; Post Office needs to be re-examine who they hire for supposedly their friendly service. read more

Frank needs to be fired or at the very least reprimanded. I was at work so missed a package that needed my signature. I went into the post office and tried to ask if I could schedule a delivery time. I didn't even finish asking my question when Frank said it would be delivered the next day. I tried to explain I work and needed to schedule a delivery but Frank didn't want to hear it. He just kept repeating "it will be delivered tomorrow". I took the next day off of work and the package didn't arrive. I asked the postal delivery driver about the package and was told he didn't have it; it was at the post office! So I took a day off for a package that wasn't going to be delivered. I have never been treated so rudely or with such intimidation as I got from Frank. He needs to go. Kudos to the postal delivery guy who went above and beyond to help me. read more

This is without a doubt the most consistently unfriendly, unhelpful, and incompetent postal location I have ever had the misfortune to need to use over the years. I have personally experienced and personally witnessed borderline abusive treatment of customers trying to negotiate the byzantine requirements of the different services the post office offers. I will go out of my way whenever possible to the far friendlier post offices in Claremont or Pomona. The most recent outrage?: The dumb cashier who insisted that the foreign address that I was about to pay $65 to express mail to needed to be in English. While I was trying to explain to him that foreign addresses are frequently not in English, a woman next to me abandoned the used roll of shipping tape that she had purchased and then used to seal up her package. The next woman in line also had an unsealed package and asked if she could use the tape that had just been office at all costs. read more

This place is horrible. Worst customer service. They act like they know it all and try to charge you for any lil thing that they can. Staff is extremely disrespectful. read more

We had two back to back appointments for Passports scheduled and we showed up on time with all the paperwork and a few boxes on the forms left blank because we had a couple questions. We stood at the door after knocking waiting to be helped for a solid 10 minutes. Finally a woman came and told us what to put in the blank boxes and we had to redo one of the forms. We did it quickly and knocked on the door once finished. Nobody answered. We knocked again, still nobody. We waved down the woman who helped us and she said she would be with us once she was done helping someone else. Then an employee by the name of Frank came up to us and rudely told us our appointment was up and we needed to reschedule. We told him we've been waiting to be helped and he didn't care at all. He said our appointment was only 15 minutes and it was up. We told him we have a half hour appointment and he still didn't care and told us to reschedule. I've been looking through other terrible reviews about Frank specifically and I can't believe this man is still employed there. We ended up going to City Hall and making a passport appointment there were the staff was friendly and helpful and not on power trips like Frank. read more

I went to this post office to get my P.O. Box I had order online. No where on my paperwork did it say I needed to take a print out of my confirmation with me. I showed the clerk my confirmation number and that I ordered and payed for it. She still insisted I needed to give her a print out. So I paid money to the post office to get my P.O. Box and the clerk wouldn't let me get it! read more

Frank is the most rude employee. I called ahead of time and was told they take walk ins fir passport services until 2:45. Of course they will take appointments first, I get that. I travel a distance and Frank tells me now walk ins today. I'm pretty sure he's the one that told me until 2:45. I only saw it be other couple doing passport and I hung around to see if other appointments arrived. No one should up. Frank is a liar and a stereotypical government employee. I myself am a government employee and it's employees like him that give us a bad name. He's not even worth the 1 star. read more

Sales associates of this Post Office are so friendly and knowledgeable. They work very efficiently. I am grateful to them for accepting my passport application without making an appointment in advance. With Walk-in, I have to wait a bit, but I did not mind since there were so many customers. La Vern Post Office is great. read more

I just stopped in to mail an important package. The doors are open, but all the service counters are locked with the fence down. No posts about hour changes any where, and a self service statation that doesn't fucking work. Went to the counter and knocked, because you can clearly hear multiple people working at the stations behind the counter etc. I call out even. They fucking ignored me (and the handful of others that had gathered by then). Not the first shit experience here unfortunately and I doubt it'll be the last. Go anywhere else. read more

Our home and office carriers are the best !! Just fine people who go out of their way to be friendly. These carriers get 5 STARS! The post office only gets 3 because of the drive thru. The two main drop off bins tend to be so full it's impossible to get any more mail inside. Perhaps they might empty them more often? After today I'm done with using them. I tore the skin off my hand and was bleeding trying to put 8 envelopes into a bin. Enough. read more

They should be embarassed how terrible thier customer service is. Lets just say an overweight dark haired hispanic man claiming to be the manager harrassed a 90yr old women who just got done telling him she had breast cancer. She was struggeling to find the little box on the counter to press OK. He was so incredibly rude to her. My heart hurt, I wanted to defend her but I was afraid I would come off in the wrong manner. I had to leave to avoid conflict. I saw her outside she comes all the way from Pomona due to an easier parking situation She said the last time she came he asked her if she had liquids, she was sending a bottle of perfume to her sister in Indiana. She said the same man tore open her box, scolded her and then sent her home. Who said just becaise your a government employee gives you the right to be so rude... especially to the elderly!! Shame on you !! read more

Went to this location in LaVerne today, in the pouring rain. I did not need any assistance, just there to drop off some packages. Never have been to this location before. I had my small 1.5 lb puppy with me, as we just left the VET. I walked in to go to the drop box and a hispanic male, overweight, approximately 30 - 40 years old verbally screamed at me from behind the counter and yelled "take that thing out of here" pointing to the my small puppy. No hello, no anything but screaming in an assaulting and insulting tone. An elderly lady at the counter, jumped from his screaming. He was aggressive and very frightening with his approach. Very verbally abusive as he continued to scream at me and demanded I leave and put the puppy in the car and only if I put the puppy in the car, he stated "I might answer your question". I again said I just need the drop box to put my packages. He became very angry and started to walk towards me in a threatening demeanor. I immediately left in fear he was going to attack me. Stay away from this location. This man is dangerous and very threatening. I have made several attempts to contact the Postal Service to file a complaint. HR needs to get all over this, because this man is dangerous to their workplace. Such a shame. I remember when post office employees were kind and had gratitude for their jobs. read more

Really rude employees, couldn't ask a simple question about a passport without them rolling their eyes and looking the other way. Do not come here, all you'll get is attitude from employees who hate their jobs. read more

Best Post Office and Excellent Customer Service ! Josh always, always is so helpful, kind and professional. read more

I have not had any GOOD experiences with this post office. My most recent issue happened on 11/21 I came in to report a package I had shipped here missing. I dropped it off a little after 8pm the week before. It still had not shipped or ever been scanned in their system. This is a huge issue because I run an online business and rely on post offices to get my packages to my customers in a timely manor. I came in today, they checked the tracking number and found nothing. I told them that someone may he stealing packages from them and the large mexican male rolled his eyes and refused to help or even check the drop off to see if it could have been in there somehow. Since I have a customer who needs her package by this friday I had to ship priority mail, because of this post office I am now not profiting but losing money on this sale. The large mexican male gave me a priority label and I wrote the adress and placed it on the new package I had made in case they couldnt find my item. I put it on and got in line again to ship the item. Next was a white male with dark glasses. He told me that the priority would be $7.50 when it is normally about $6.50. I asked about this and he said no, its $7.50 and rolled his eyes and was stone cold rude to me. They did not proceed to tell me that if I used one of their shipping packages it would have been the price I normally pay. This location is horrible. Rude and unhelpful, and does not have their customers best interest. I will not come back here again and if there are any other issues with my packages, I know exactly where to come look. I do not suggest leaving anything here, it can get lost or stolen and the employees will not be willing or understanding to help you. read more

US Post Office - Post Offices Near Me - La Verne, California

See all

Let me start by saying this is a very confusing location. They have an exit sign but they don't have an entrance sign so if it's your first time there, it can be very confusing. I don't understand how staff can be so rude and unfriendly and unhelpful I guess when it's a post office and people need the post office. It doesn't matter how they treat you because you need to go there anyways I just say do better with Customer Service. read more

Wonderful afternoon staff! Very professional and always so helpful, knowledgeable, and patient with my questions. It's always a smooth process when sending my international packages!!! read more

I am not one to complain usually but the people aren't helpful, they did not uphold their hours for people with post office boxes to be able to access them, they are slow to process mail (tracking helps to prove this point) read more

Great service! Nick was able to help me get my package after having issues with the wrong address that I provided on the package. He held it at the post office for me to pick up after the carrier was unable to deliver to the incorrect address a few days ago. Everyone else here was also helpful. read more

Everyone here amazes me with their professionalism and diligence they have shown over the 30 years I have been coming here. They are so kind and patient when talking me through the forms and labyrinth of steps required for whatever my postal needs are. They are always attentive and respectful and do not take my hurried self personally, and don't become being passive aggressive, and do not slow down their speed of helping me to a crawl, like so many other post offices when I inadvertently show that I am in a hurry. They handle an incredible amount of people with a nice and steady pace. The parking lot can be full when I arrive but I know spaces will open up quickly because the people are being helped despite what are sometimes very complex-sounding services. Once I left my cell phone on the scale when they closed with all of my important things tucked inside. I called and left numerous frantic messages. They called me back extremely early the next morning, reassured me it was there, and I picked it up the next day. All of the vital cards tucked in the slots were undisturbed. They have saved the day for me so many times and I will always be grateful for how their honesty and integrity helped me so much. Thank you. read more

On Sat., 11/28, I mailed a box to my grandchildren. Paid $51 for 2-Day Priority. The box arrived to its destination on Fri., 12/4. I went back to the office this past Saturday to get a refund because I feel I was overcharged. The young tall, black haired Manager with glasses informed me that they only guarantee delivery for Express mail only. The rest of the services like 2-day or 3 day Priority are Not guaranteed. If that's the case, Why Are You Offering the Service!!!!! Word of advice, don't waste your money like I did! This used to be my favorite post office. Not only that for the past 3 yrs when the postal service was having difficulty competing with the online service, I went out of my way to support them. Not Anymore! I'm done supporting them. read more

Worst post office on the planet!! Actually makes the federal government look worse!! Have three mailboxes in the drive-tru lane. The large box is now constantly locked - sealed up!! They just installed two new mailboxes and unless you have a wingspan of an NBA player, it's nearly impossible to drop off your mail in the 5 millimeter slot in each box. Most people will have to open their door and try to find the secret slot to mail their bills. Last time I drove by the mailbox was so stuffed I couldn't drop my letters in!! I'm not sure the rationale behind this move but it's pathetic!! If someone from this post offices reviews this please: 1) open up the large mailbox for God's sake and 2) replace your new mailboxes with ones that stick out towards the drivers window so it's easier to drop mail off - like you had before!!! read more

I had to go inside La Verne post office to send mail as certified. Not concerned with wait time its just the way it is and I'm fine waiting my turn. Perhaps I'm use to the market or bank where employees try to help you, not so here. I needed help as this was my first visit in 20 years. I filled out a form which turned out to be wrong, I stepped up to window and and said "Hi" a large Hispanic gentleman mumbled something I just looked at him hoping he would repeat his mumbles'" Wrong form, you need to rewrite your address here" he pointed at my envelope go rewrite" ok I took my envelope and did as he asked. I stepped back in line hoping I would get someone else, no such luck same surley guy. He proceeds to do his thing then says insert your card I'm trying to insert my card "Read it!" What ? "Read the screen!" ok "ok it" ..."Ok I did" "Here's your receipt" So awful, my first and last visit, ill go to post office annix. This guy needs to remember he is not talking to his wife or kids. Some customer service training is needed. At very least ill make sure not to have to speak to this federal employee again. read more

I think the positive reviews here come from the regular customers. The "Norms" of the post office. I say that because those are the only people I see the staff be nice to. Now the supervisors/mangers are a whole different story. They are blatantly rude, have no knowledge of what's going on and never follow up at all. They say they will look into something and call you but never do. I was simply asking why the mailperson decided to put a vacant slip in our mailbox when we were still living there for another 45 days? No response. I ask where my mail is, they dont know. I do a change of address and no mail for 2 weeks, nothing on hold. I talk to new carrier who says she has not received change of address and my mail is at post office. Thank goodness for her. I go and ask if there is any mail held, the smart response he has is "did you put it on hold", yes sir,then there is mail for you. wow it hadnt been for 2 weeks. The hold is on until forwarding goes thru so since in over two weeks the carrier has not received notice I get the extreme pleasure of visiting them every 2 days. Guess I wll be a regular. In addition, why does the supervisor not wear a mask?? read more

Worst customer service all the workers look in a bad mood with attitude specially if your coming for passport the Hispanic lady very aggressive and with attitude she dont make up her mind first she told me all documents and pics are good to go i came back to another appointment same lady brought same documents and now everything is wrong and pics are not good wasted my time worst customer service ever dont come here . read more

I previously wrote an excellent review a year or so ago in light of all the bad reviews I saw posted as I had never experienced anything but excellent customer service, but after this morning's experience, a one star review is more than warranted. Strangely, this staff has more than enough patience for a stoned lug head who doesn't remember put an address on a package, but zero patience for a regular customer who has always been pleasant and supportive of this staff and their efforts. Apparently, my inquiries were too much for the manager, Josh, who shoved my packages back to me and told me to go elsewhere. Well, I did--to the Postal Connection in Claremont where I was met with no line, and excellent customer service. Thank you, Josh, for providing me the opportunity to discover a more convenient location to send my parcels. read more

If I can leave negative star I would. This Fxxk post office is the worse one in all area I have lived. Always missing mails and package. Lazy ass workers, I have standard size mail box and somehow they stuck package with the same size as my mail box insider. It was so stuck, I can even get it out until I cut the box open inside the mailbox. And when I go to the post office to file complaint, the manager Joe, told me I have no evidence to prove the mail man did that..... what the fxxk... read more

"Receiving your mail is a privilege, not a right" is what my wife was told when she went to inquire why her business's mail carrier hadn't delivered/picked up all week. She was told this by the supervisor at the La Verne US Post Office on 9/9/2017 at around 3pm. One of the few enumerated RIGHTS the US Constitution guarantees is that, "The Congress shall have Power To establish Post Offices and post Roads." If I were a federal employee, I would be ashamed that I couldn't even live up to my own Mission... "The Postal Service shall have as its basic function the OBLIGATION to provide postal services to bind the Nation together through the ... business correspondence of the people. It shall provide prompt, reliable, and efficient services to patrons in all areas and shall render postal services to ALL communities." [emphasis mine] I don't see anywhere in there that you don't get your mail when a mail carrier is on vacation. Or if there's a 'vicious' dog at the office (our dog is a yellow lab service dog; the office also has a slot where mail is picked up/deposited, so no need to even come in the door). Mail wasn't even picked up sticking out of the slot during this time. The supervisor had the audacity to suggest we buy a PO box at the post office. WHAT A RACKET!! So, hey we won't deliver your mail to you, but if you PAY EXTRA (on top of postage already paid) we will. Your one job is to efficiently pickup/deliver mail at locations; not have citizens pay to pick up at your office. Yet another example of a federal union job where you can't get fired. But should. read more