I always go to this place and it is really good. They always give me the thing that I ordered in a very very short amount of time.

I have been a regular customer of this UPS Store in La Verne and have used this location many times, which makes today's experience especially disappointing. I came in to return two Amazon items and learned that these particular returns required printed labels. I was told the store could print them for a fee, and when I asked about the cost, I was told it would be $3.50 or I could simply print them at home and come back. I said that was fine and that I would do that. The issue came when I was then told that one of my returns could not be shipped back in the clear bag it arrived in and would need different packaging. I pointed out that the item had actually been shipped to me in that exact bag and showed the original shipping label still attached to it. Instead of simply explaining the policy professionally, the employee shrugged, rolled her eyes, and responded with an attitude. When I called out the unnecessary attitude, a gentleman came over and asked if he could help. I asked if he was the manager, and he told me he was the owner. I explained that there was clearly a need for customer-service training. At that point, the employee actually responded, in front of the owner, "You gave me attitude first." That response pretty much summed up the entire problem. Customers may misunderstand a policy, question a charge, or ask why packaging that was acceptable for delivery isn't acceptable for a return. An employee can explain those things politely. Rolling your eyes, becoming defensive, and arguing with a customer is entirely different. What was most disappointing was that this happened in front of the owner and there was no meaningful attempt to correct the situation or de-escalate it. Businesses spend a great deal of time and money earning customers and building loyalty. It can take one interaction like this to lose one. After regularly choosing this location, I will not be returning. There are simply too many other places to do business where basic courtesy and professionalism are still considered important. read more

Customer service today was not good. The young lady assisting me today was possibly having a bad day or she is unfamiliar with speaking to people. read more

Diana was amazing! She helped me set up my P.O. Box and print some items -- super friendly, quick, and helpful. Highly recommend this UPS Store! read more

I had to return a CAP 15 lb kettlebell to Amazon because they sent me the wrong weight. It should have been CAP 25 lb kettlebell. Anyway, I was on my way home and found this UPS Store in La Verne. Perfect location! Funny, my 1st visit was in the evening. My 2nd visit was the next day in the afternoon. Yeah, for round 2, Amazon sent me a barbell rack instead of my CAP 25 lb kettlebell LOL. Not sure what they are not getting. Btw, I have reordered and I finally got my CAP 25 lb kettlebell today. They got it right this last time!!! Staff here was really nice. I forgot to pack my item in its proper packaging. The young lady behind the counter was kind to find me a box. Now that's customer service!!! Thank you! This store is quite spacious, clean, and organized. Amazon returns at UPS stores are easy, simple, and hassle free. I love it! I usually choose UPS Store first. If they aren't available for selection, then I go with Kohl's or Staples. This UPS Store is on my go-to list for future visits. Keep up the great work UPS! P.S. If it wasn't because of this UPS Store, I would not have found Tea Leaf & Creamery the next day. I am so grateful of chance encounters! One meeting leads to the next meeting. In this case, it lead me to amazing boba drinks LOL. Btw, they are just across the parking lot. read more

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Always my go to shipping store. Great customer service. The staff are always extremely helpful and knowledgeable. I've used their shipping services, fax and shredding services. Love it that I can return my Amazon returns there too. read more

Went in today because I needed to print a job offer to get signed and sent back. All 3 guys working around 1pm-2pm gave me great customer service. They were attentive to all of their customers walking in, nobody ever had to wait to be helped. The one thing I will point out is that 2 of them could work on their people skills a liiitttle more. I chalked it down to probably not having much experience since they looked to be very young. Regardless of that, with a little more work I think this store currently has a great team going. read more

ups lost my card that I trusted them to send for Mother's Day with a postage stamp .. since there is no record it is easy for someone either at ups or usps to take the card with valuables in it with no accountability.. they should not mail cards if they have no way of tracking it. really upset read more

remember to bring your merchandise return auth. and your transaction is a breeze ! you don't even need to repack the item they'll do it for you read more

I tend to hold onto my Amazon returns until I end up with a bag full. I know I should be more on top of it but this is just who I am. I always wind up at this location for returns. The staff is super helpful, friendly and efficient. So glad they make the process so quick! read more

Great location in small plaza. Staff are friendly and place is clean with plenty of parking.

Beware of this UPS Store (La Verne - 6408) location. They disrespect the handicapped & have NO customer service skills. When I walked in on 4/15/2025 at approximately 2:40, a female worker was helping the only customer in the store. They were in a conversation when the clerk looked at me so I sat down on the chair they have near the entrance. (I experience burning pain when I stand for more than 90 seconds.) A male customer came in and was immediately called up by the female clerk to process his Amazon return while her other customer was reading something at the counter. A male worker came out from the back shortly after and immediately called another male customer who had just walked in and ignored me entirely. I spoke and asked if I could get assistance next since "she" (the female worker) had taken someone who came in after me and now he was assisting a second person who came in after me. The female worker looked at me but didn't say anything. The customer who was about to be served by the male clerk kindly offered to step back saying he didn't realize he had gone ahead of me. The male clerk inserted himself as I was thanking the customer and asked if I wanted to come up in an irritated voice. I declined and said I would just like to be next. At this point, the female clerk finished with the original customer and began to call another male customer who had just walked in. I started to speak when the male clerk told her to take me. I mentioned that I would have to drag the chair over to the female clerk's register due to my physical condition. Two kind customers, including the elderly woman walking out offered to help me; however, I declined their assistance while thanking both of them for offering. When I was close to finished with my transaction, I asked the female clerk if she had a problem with me because her attitude was so curt and harsh with me - certainly no apology for skipping over me twice. While she was stuttering to respond, the male worker interrupted his conversation with another customer, raised his voice and inserted himself by saying, "Ma'am, do you want to be serviced here? You've been causing problems since you got here." (He wasn't even in the room when I got there.) I looked at him and the other customers in shock, and asked, "Me!?!" I stated that the female clerk was being curt with me and hadn't even extended the courtesy of an apology for ignoring me. He then blamed me for being passed over because I was "just sitting there." (Did they think I just wandered in to watch what was going on in the store while I held a package?) I reminded him that it was him I had spoken to over the phone before coming in and that I had advised him about my serious mobility issues and that I'd need to sit during the entire transaction. (I walk with a bright red cane and a seriously tortured-looking walk - as painful as it looks.) I stated that I have crushed vertebrae in my spine and no cartilage in my knees as the reason for having to sit. He then rudely (in a raised voice still) said, "So you want an apology!" He followed that with a super condescending and mocking voice and said, "We're sorry!" I looked at the female clerk who had a smirk on her face and softly said, "That was very sincere." I paid for my transaction, asked to see the package which she had already thrown in the USPS bin without letting me check it. I confirmed that it was correct, collected my receipt and said thank you (since courtesy is ingrained in me). I dragged the chair with the one hand I had free as the other was for my cane. A kind male customer offered to put the chair away for me, but I didn't want to bother him and thanked him. I walked out slowly with my funky walk but with my head held high despite these clerks doing their best to humiliate me because of my medical conditions and because I had the nerve to speak up as they took others who came in after me. I hope they can sleep well having hurt an old widow's feelings, doing their best to humiliate me in front of others and trying to make me feel less than. What a great tag team of unprofessional bullies! (Check out the low reviews - sounds like a pattern to me.) Take your business to another UPS Store franchise where they employ kind human beings as customer service representatives, or better yet, go to FedEx! The only ray of sunshine in this story (aside from the kindness of 3 customers who offered to help me) is the chuckle I enjoyed later thinking about my adult son and daughter hearing that their 68-year-old mom nearly got kicked out of the La Verne UPS Store for being a troublemaker - the mom who they've always rolled their eyes at for being such a straight-laced boring rule follower. read more

Best employees every visit! Always so helpful & courteous. Only place I go to make copies & mail packages.

These folks are always helpful, polite and dependable. I have enjoyed their services.

Dealing with Andre at this UPS location was a nightmare. They were rude, condescending, and completely uninterested in helping. I had a simple issue with my shipment, and instead of fixing it, they acted like I was bothering them. No apology, no effort to resolve anything--just snarky comments and an attitude like they couldn't care less. UPS really needs to rethink having someone like this in charge. I'll never be back. There's a girl that works there and she looks scared for her life. read more

It's was my first time having to send something out "verified" Super nice and helpful staff!!

Great people and great service. Always helpful too. Love having access to my mailbox 24/7. Can't do that at the post office

In December I mailed 5 boxes from this store containing alcoholic beverages. Today I'm told UPS doesn't ship alcohol. Perhaps it would serve the manager at this location better to apologize for sending mixed messages to customers and wasting their time, rather than responding with a sarcastic comment. There are too many options for shipping to treat customers this way. read more

The people that work here are very rude with poor customer service the notary possible manager Andre has a terrible attitude doesn't know how to treat customers if you can drive five minutes to another UPS store you'll definitely have a better experience than this poorly ran place read more

They took 25 min to deliver a single page print order submitted online. They need to do a better job organizing their work.

This is by far the best UPS store. The store manger is very nice and professional. He saw me carrying a big box to UPS. He even came out from the store to help me carry my big box inside the store!!! I forgot his name, but he is always there. read more

Very convenient and helpful staff. They open early and even have a AAA 15% discount.

It is a nice store to visit. The people who work there are always welcoming. They are quick and friendly and always helpful. I would recommend I choose to go here because of the employees. Thank You for making my visits fast and enjoyable. read more

Manager is so rude we were in line we only had 4 returns and he said wait and helped the guy behind us. The girl who helped us was such a sweet heart. She definitely doesn't deserve to work there. I used to work at a UPS STORE but I can tell he treats her horrible as if the pay he's paying her is enough when it's not. read more

This ups store is located right off foothill Blvd. really easy 15 minute parking in front of store. Had to return my direct tv equipment the store team member scans them and you're done. Very fast service, it's clean and open late enough 6pm. read more

Convenient, friendly and easy to do business with. I always appreciate being able to get in and out when I'm dealing with shipping issues.

This is the BEST UPS store... The customer service is amazing! The owner, Andre is the best!! Definitely puts his customers first! He's Super nice, amazing at packing, with the best staff (Alexis!!!) I would drive over 30 minutes just to go to this store to have them handle my stuff. Alexis is a SUPER great packer, on point handling all my valuables, going the extra mile to make sure things are packed like a rock and sooooooo nice! I HIGHLY recommend this UPS store! No store can come close. read more

Legit: how do you only have 1 employee working on a Saturday, like the ONLY weekend day you're open?? With all the money amazon is paying you to receive returns, the least you can do is pay 1 other person to be here. There are 7 people in line and this poor employee is hand-holding the customer at the register through copying and shipping documents... read more

I came here to notarize a document and Alexis helped me. It was quick and easy. She was extremely professional and friendly. Also helped me with returning some Amazon packages. The whole trip took 5 mins for me, in and out. No complaints. Came here at 1pm on a Saturday. read more

Great service, friendly face, with ( Andre) someone who knew what he was talking about. I really appreciated having someone kind and efficient. Thank you for your help. read more

My husband and I got a mailbox here about a year go after out packages were being stolen from our dorr doorstep. The 2 workers who are usually there are so nice and helpful! We receive packages almost daily and it's nice to see their friendly faces always read more

The UPS Store - Printing Services Near Me - La Verne, California

Came in here today with 2 Amazon returns. Alexis was super helpful as it was my first time taking a return to a store and needing help with printing a label. She has a great attitude and she made it so easy. Excellent customer service, thank you read more

I've been a customer since maybe 2012. I go in multiple times a week. Have a UPS box there. Andre and his team have always been nice, responsive, and dependable. Never a bad experience. Anyone saying otherwise is an anomaly. read more

I have gone to this place twice now and both visits were great! Apparently at other ups stores they don't have wifi or are not allowed to print over there and have bad customer service. (From what I read on Yelp about neighboring ups stores. 1. Very friendly with interactive customer relation skills. 2. Saying phrases like "my pleasure" 3. I logged on to my Amazon account and printed my needed shipping labels free of charge. 4. I used an old box to return my textbooks and I just have her the book, box, and papers and she handles the rest. 5. No hassle, quick, and great customer service. Whoever is operating the business is doing a fantastic job of training employees and keeping up to date with technological needs of customers. You deserve this review. read more

Walked in with some returns and the young lady was quick, friendly, and attentive. Would def come again to this UPS

This is the best customer service UPS franchise store! We have been using this location since they opened and ship out packages weekly for our business. Our packages have never been lost or damaged. Andre and Alexis will help to solve whatever issue or concerns you have regarding shipping or mail received, notary service or a mail box. They are experts at packing and shipping items so they are safely delivered to their destinations. We are so thankful to have this great UPS store in the city of La Verne, CA! read more

I came in to the UPS store today to ship a large package that I assumed would be difficult to do & had, consequently, been putting off for days. Unbeknownst to them, I only had about 20 minutes to spare as I needed to pick up my daughters from school in less than 40 minutes & was in a bit of a rush. When I arrived, much to my satisfaction, I was immediately greeted with smiles & kind hellos. I explained what I wanted to ship & where I needed it sent. The UPS team took it from there quickly identifying, labelling & shipping my package. They even gave me a ETA which I didn't need but appreciated. UPS, You have done a wonderful job staffing and training your franchises & employees. Being a small business owner for over 13 years I can appreciate good service. You have earned my continued business for years to come. I look forward to the next time I need to ship a package. I'll make sure not to put it off again! Thank you! read more

Best UPS store I've been to. Young lady today, Saturday August 24th, 2019 @ 9:20am, has the best customer service I've had in a while. She helped me since I walked in the store and made the whole process a breeze. Definitely recommend for all you shipping needs and will definitely be back. Customer Service like this needs recognition!!!!! 5+ Stars..... Thanks read more

Never had an issue shipping packages here. The man who works there during the days has never been helpful or friendly. The only time I ever felt like a valued customer was by a young lady he was training a while back. No clue why he's so salty, smiles are free. read more

I walked in for assistance with a package today, thank goodness I was lucky enough to have Alexis assist me. She is so caring, portrays exceptional customer service. If anyone needs to ship a package, I highly recommend this UPS store. read more