Made an order and it ended up being back ordered due to supply shortage which I totally understand. I was just calling to get an update to make sure it wasn't canceled for whatever reason and Robert answered my call, was so attentive and sweet and went above and beyond on checking on my order, adding notes into my order, and even going as far as pushing my to possibly get my order sooner. 10/10 customer service that you don't normally get nowadays! Thank you for the sweetness and good customer service Robert I appreciate you so much read more

I usually don't like leaving reviews, but I felt I had to this time. I understand that Party City recently merged with Staples and the staff is still adjusting, but it shouldn't have taken over 35 minutes to fill just 15 balloons. There didn't seem to be any sense of urgency, even though it was clear the employees were trying their best. With better training and support, I think the staff would feel more confident and the overall experience would improve significantly. read more

Great customer service with quick response! Print center is great. The location usually doesn't open until after 9/9:30 during the week fyi

I have never written a review before, but the experience was so poor I feel as it would be a disservice to everybody in the surrounding area to not share. We came in on a Saturday afternoon looking to order 500 postcards. We expressed the urgency of getting these and were willing to be pay extra, if needed, to have the by mid-day the following day, if it was to be any later we would NOT place the order. We were explicitly told by the General Manager, Ben, we couldn't expedite BUT it would be done by "2:30pm at the absolute latest" & would more than likely be done sooner. We called multiple times throughout the day to check status but were left on hold for 15 minutes each time, NEVER speaking to an associate. We arrived at 3:00pm to pick them up & were told it would be an addition 15 minutes. After 15 minutes an associate told us the printer was "broken" and they could not get them done & could possibly offer a partial or full refund. We then had to wait 10 more minutes for the shift manager to come to the front of the store to tell us he just spoke with Ben and "he never promised to have them done by 2:30" & then refused to give us a partial or full refund and allow us to take the half of cards that had finished. Stating we had to take nothing and get refunded or wait to get the full amount of postcards. When i informed him that his associate JUST told us the printer was broken he said it was not broken and they would be done by 4:30pm. All while this is happening ANOTHER person was calling the store and was left on hold for 15 minutes & was only answered after I told them about the phone STILL ringing. I would give 0 stars if possible. The associates & General Manager obviously do not care about the non-stop phones ringing & lie about when things will be done & what machines are actually working or not. read more

If your here to do prints . I wouldn't recommend. Theres literally only two printers and one doesn't even work. Definitely not coming back to this location. They seriously need more printers. read more

Thank you to the young male with dreads I can't remember his name. I appreciate how knowledgeable you were on label paper and helping find what I'm looking for. read more

Please update your store hours , I arrived 12 minutes before closing as the other staples' Amazon scanner wasn't working , just to find out the store was closed before 8pm read more

Staff is always very helpful and they have the products I'm looking for when it comes to office supplies. Thank you for being well stocked.

Usually hit up the Upland store but was in the area yesterday and wanted to thank Robert for helping me yesterday, will have to take the drive to Ontario from on. read more

I ordered wrapping paper Dec. 5 , they ran out of ink and paper which I understand! But when I went in store just to see what number I was in queue and get an estimated time because I was going on vacation soon for the holidays. An employee stated it'll be ready by Friday Dec.12 . So I waited an extra day and didn't get any update. Called today Dec.21 and an employee (male voice) was saying it wouldn't be ready until the 22! I told him I was going on vacation on the 17 so I wouldn't be able to get it in time and asked if he could at least check at what point I am in line, only for him to say ,"yeah, we wouldn't be able to do that". WHAT DO YOU MEAN?! Then he said "can you hold on" and i thought maybe he was checking after all but I instead got transferred to the actual printing service which I didn't know had a separate phone but I LOVED AMY! She was so awesome and caring about my situation and actually treated me like an actual customer and human. She said she can't guarantee it be ready but that she would put a note on my order so they can try to finish up. Thank you Amy if you end up reading this! I appreciate you! read more

We dropped by this store because my husband wanted to look at the plastic floor covering that goes over the carpet so that your chair can roll smoothly over it. We still didn't measure the size we needed. He wanted the largest size but it was almost $90. From another employee at a different Staples, this store won't price match because Staples makes their own plastic mats. Hubby wasn't too impressed to buy. This store is rather smaller than then one we went to a few days ago. However the employee did greet us and asked if we needed any help. A+ on customer service. read more

See all

Derek helped me with my print order today. From the moment he said Hi to the moment I left he was so polite, welcoming, and so helpful! I had a bit of a complicated print job and he walked me thru the whole thing and made the experience so easy and pleasant. I will be coming back to get all my prints done here just because of Derek! read more

Had service from Ben at this Staples location who was very helpful and did not run off to help other customers, but did provide them with help from other staff. Bought printer from him and will be setting up this weekend and see how easy and well the printer works with the information he provided me. Printers are a difficult purchase these days... So many reviews good and bad cannot make a decision until you try yourself. He said he has had very few if any returns on the one I purchased; HP Envy 7255e, so time will tell! read more

Staples - Printing Services Near Me - Ontario, California

I just had to leave a review praising Robert, who I believe to be a manager at this store. The store was busy and he was training a new employee, and he still took the time to reshoot my passport photo because he didn't feel it was 100% perfect. He was juggling multiple customers at once and still remained calm and cool. He truly provided some of the best customer service I've experience in a while! Thank you, Robert! read more

Robert & Derrick were amazing in helping me find the chairs I needed for my 2 boys. They recommended a great offer to me, and even helped me load them into my car. Folks, that's A+ customer service right there!! read more

Definitely not recommended for holiday cards. It's definitely cheaper but Customer Service and quality is probably not worth it.

Dereck who claim to be the manager ... didn't want to make return with out a receipt..never had an issue before

The service is always fine but my lord stay out of this nasty bathroom...I have NO words. Staples, do better. read more

See all

If I could leave zero stars, I would. I waited in line and was blatantly ignored, unable to get assistance with printing a single page. All of the Hispanic customers around me were helped promptly, while I was completely disregarded. The lack of customer service was shocking, and it was clear I wasn't valued as a customer here. I won't be returning to this Staples, and I sincerely hope the store management takes action to address this issue with proper training. read more

Ben and Gregory showed terrific service with my print order. I am so thankful to know our local print shop still values the importance of customer service that goes above and beyond the norm. Thank you read more

Ordered some prints here and they went over top helping me fast, amazing customer service, will be back to this location! Ben and Jules rule! read more

Some of the best customer service i've experienced. The staff was very knowledgeable and extremely helpful with EVERYTHING.

Came here several times and my favorite place to go when it comes to my last minutes and urgent needs. Staffs are very helpful and accomodating. Fast transactions too. Love this place. Worth every pennies spent in this place. read more

Ben is one of the most helpful, finest man I've met. He helped me with my printing, uploading and computer needs when I needed these services a day before Christmas. He is a real asset to Staples company. read more

This was our first time at this location. It was pretty warm and stuffy in here but it was 100° out today. We came in to get back to school sale items for our class. The spiral-bound notebooks and composition books were easy to find. Index cards pencils glue sticks also easy to find. The plastic report folders were more of a challenge. I found an associate and ask them where they were. The young man told me, "oh they're hidden, there in the back at the end of this aisle over here on the floor." I found them after he gave me those great directions. They have school rewards where your school earns money back for all the supplies that students purchase at staples. read more

Staples - Back to school sale items are hidden through the store these folders were in the back near the store room - Printing Services Near Me - Ontario, California

See all

Benjamin the manager provided the best customer service I have ever received! I ordered some invitations and there was a slight flaw, Benjamin reprinted them for me and was so kind and understanding about it. Not only did he reprint but they gave them to me within an hour which is so meaningful to me because I have 2 babies and it's so hard to leave the house. Zipporah greeted me very kindly upon arrival as well. The kindness that I experienced is enough for me to always return to this location and refer all my friends & family as well. I am so thankful & my invitations are PERFECT. read more

Unfortunately an unpleasant experience. Coming to buy an chair and having to look for people to assist you. Finally a lady which seemed to be a manager that I approached pulls a cart and says 'we might need this since you need a chair". I ask about some features of office chairs (lumbar support, raising levers, and other features), and she says.. "yeah they have adjustments on the bottom". I asked if anyone had knowledge about office chairs in terms of ergonomics or features and she states "well it's just the 3 of us right now". Not willing to help or provide additional assistance. I understand that we don't come across chair experts often but the sense of "we're busy and can't help you" was more noticeable even with body language. Heading to Office Depot now .... read more

Stumbled in here for glue sticks, planner stickers and goal board supplies. I don't usually shop at Staples but this Staples has got to be the nicest crew ever! I was greeted when I walked in and politely asked by the workers if I was finding everything alright. There was like one older gentleman that smiled and asked me if I was doing ok and like three to four young people that would be in the aisles I was perusing and would genuinely ask if I was finding everything I needed. One guy was even helping out another customer and looked over and asked if I was doing ok! The only other place I've been where the workers were this nice to me was Disneyland! I'd definitely recommend shopping here. I decided to buy a glue stick and when I got to the front of the store I found they had a sale on glue sticks: 6 jumbo glue sticks for $2.99! What a steal! read more

Staples - Glue sticks on sale: 6 for $2.99 - Printing Services Near Me - Ontario, California

Very limited supplies on the shelves, trainee employees or those demoted from other stores sent here as punishment. Bad attitudes, limited knowledge, and the manager had to call the customer service phone number to get instructions to issue a refund. Me and 5 other people waited in line and the manager only yelled "thank you for your patience" to us. There was no staff to work the check out. After she finished doing a copying job on the printer, She came to us to try to check out customers. DO NOT WASTE YOUR TIME COMING TO THIS STORE. read more

I came in here asking for help on printing an item and they couldn't help me. I accepted they couldn't help me with one thing but when I asked about imagine sizes they had no idea how to help me with that either which I found confusing since that's what the whole business is about. Anyways, they weren't helpful and seemed like they just didn't want to help me. read more

Thank you for taking my old printers for recycling. I appreciate that you offer this service. read more

I designed my wedding invitations on Canva and had samples printed at this staples. In picking up my samples I instantly felt the excellent customer service. Jaime helped me in printing my samples and my 125 official invitations. I appreciated that he asked me to check my order to assure I was content. I am glad to have had such a positive experience. Jaime is so awesome! He also helped me download the staples app, activate some offers and save money on my prints. Thanks Jaime! read more

I go to Staples, if it's my last resort to print. That's the only time I usually go, is to print something. I work very quickly, no time for unnecessary web surfing because the price can add up quickly, especially if you lose track. Its .30 a minute to use the computer, with a $5 or $10 hold on your card, to even get started, which is ridiculous, that's why they are my last resort. The paper quality to print and copy is good, so that's a plus. read more

I just wanted to come here to express my appreciation for Ben at this Staples location. He was very helpful, enthusiastic, and reassured me that the Save the Dates for my wedding would be made with ease and care. I appreciate Ben so much because i've been to 2 other Staples locations with my request and was turned away for reasons such as: the Vellum paper i needed was out of stock and told I was unable to purchase more, that they simply could not/do not print on Vellum paper, and that they don't print on any outside paper brought in by customers. I let Ben know about my previous experience, and was ready for the same response and finally decide to go somewhere else with my request. But Ben assured me that his printers could do the job. And even if they couldn't print it in store there are other options to send my request out with materials to complete my order. He let me know that there are no restrictions on customers bringing in outside paper- as long as the paper is ink jet compatible. these were not options expressed to me at previous locations. I thank Ben for saving this Bride a headache and being a solution oriented Staples employee! read more

Just bad customer service, was not welcomed by any of the staff. A simple "Hello, how may I help you " goes a long way, in just customer service in general. As we approached the counter the worker proceeded to just walk past us. No words, until I spoke up and said something. It shouldn't take a customer to speak and all I was there to do was pick up an order. I needed a few more things but chose to spend my money at a different location. Just a bad experience and I hope it changes for future customers read more

Staples - Staples - Printing Services Near Me - Ontario, California

Everybody who works here is so helpful and nice! The cashier that helped me find the item also price matched it for me, so I got the best price available! Couldn't have been an easier experience! read more

Been here 4 times this month & every time something so simple takes 30+ minutes! It's crazy! They need to deal with one customer at a time & complete the task. The people next to been waiting 45min just to get a pick up. I been waiting 30 to get a paper cut & another lady is still waiting to be helped.(been here longer than any of us) Not only that, all their prices are OUTRAGEOUS. This is why I always go to Office Depot. The know how to manage & have good prices. SMH x4. read more

As a small business owner this Staples has made it so easy to submit my order and pick up with ease before Events or even in my leisure! The staff are very friendly and Welcoming! The store is always clean and calming before the storm I have ahead of me! thank you guys again for meeting my expectations for my Business cards and other prints I've ordered! That's all lol read more

Staples - Printing Services Near Me - Ontario, California

Just bad experience and worse service ever. We want have a shoot passport photos but CS is unfriendly and unprofessional!! She was very unpleasant. (I just want to ask if we can see our photos before they are printed) Even I haven't had time to say what I mean, she curtly tells us to wait! When she's done, she didn't say anything!! even though she knew we were standing near to the cashier. We just see the photos after paying at the cashier, and we are disappointed with the results!!! I just wasted money and we ended up going to another place for a re-shoot our passport photos. I am not recommended this location for photo passport!!! read more

Worst, crappyest service ever by the girl with short curly hair. She apparently hates her job and she should not be working at staples, She even sent me to Office Depot in Rancho because she didn't want to be bothered. Looks like she was in the back busy on her phone. Never coming to the Staples or any staples. I guess I'll stick to Office Depot. read more