Shout out to Anthony. I came into this UPS store on a Wednesday evening during rush hour, and even though the store was busy, Anthony was calm, welcoming, and incredibly efficient. He didn't seem stressed at all, in fact, he genuinely seemed to enjoy his job, which immediately put me at ease. Returning packages can be stressful, but I felt a real sense of relief and trust knowing I was being taken care of with the utmost care. Never have I experienced a more respectful, patient, and professional interaction at a UPS store. Customer service like this is rare and very much appreciated. read more

Warm greeting! Immediate service as in 3 seconds. Ensure my big box is taped and taken care of at no extra charge. ( Retail US Post Offices will make you buy that $4.99 small tape even if you need a 1/2 inch sliver ;) Smiling while informing me about the in house notary service, shredding, fax service , shipping and other packing options, computer services and rental and special greeting cards coming soon. THE MOST IMPORTANT THING- - this was the level of customer care on a return. Receipt in my hand before I can say UPS Store. The same, consistent warmth and passion with the two customers after me. Welcome to this UPS Store on Milliken Ave and 4th St in Rancho Cucamonga. Excellence in every phase! read more

See all

This review is mainly for the printing service here. Whenever I'm in a rush I go for printing I go to a ups store and at this store they charge 4 DOLLARS to just email them and 1 dollar per page here. A ridiculous amount, never coming to this store again. Every other ups stores is way more affordable and even other places . The employees were kind and attended to me right away but that is ridiculous amount of pricing for printing when I could easily have gone elsewhere for cheaper. read more

Anthony was so incredibly helpful and kind!! He helped me figure out the perfect box for shipping shoes, and he was super friendly and makes me want to come back!! Thanks friend :) read more

I came in today and Anthony helped me out with my returns. He was very helpful and upbeat and kind.

Anthony, Carlos, and Jordan were so friendly and helpful. The service was terrific and much better than the UPS store closer to where I live. Thank you! read more

Liana is the sweetest, she's so nice and gives great customer service Would definitely be coming back read more

This is the best UPS Forsure! Their air deadline is 2 hours later than any other store! I went to a location in Fontana next to my work on my lunch break with 30 boxes. The associates there said I could only drop 8 and would have to drive 20 minutes each way to another ups to drop the rest. I was furious because cause I didn't have time and there's no restrictions posted. I hit the Milliken location on my way home unknowingly of their 6pm pick up and I almost cried tears of joy. My packages are perishable and one extra day really affects them. Michael was so nice and helpful! This is deff the ups to go to! And he reminded me that it's right next to the hub, so your boxes will get there quicker! read more

Stopped by the UPS Store to return a few Amazon packages and Michael assisted me with the return he was helpful, polite, and kept the process moving quickly. The service was efficient and professional overall, a smooth experience. I'll be coming back. Thank you Michael! read more

Liana and Anthony were awesome! I went in with my brother to return an Amazon order we were having trouble with. It was a small crate, and the seller was giving us a hard time to return it. We walked in expecting the worse, to be turned down like the other UPS location we went to. Liana greeted us with a warm smile and assured us she could help us out! Gave us so much information and treated us so kindly! Anthony helped us with the crate and gave us an estimate on how much it would cost. They provided an exceptional service! Will only be going to this location from now on because of them! 1000/10 customer service! read more

I always enjoy coming to this store. The employees are so friendly, and patient and I sincerely appreciate it! Today, Liana gave phenomenal customer service. She made everything easy and I was in and out. There were at least 4 people ahead of me and the employees worked quickly and efficiently. Shout out to Liana -Romie read more

Call to make sure they're open before you drive there. Got there at 4:32 pm when hours online said this location closes at 5pm, just to find it was closed. read more

Always nice people, always fast service.Thank you so much for the help today, you know who you are!!

Zero Stars. Store closes at 6:30pm, I got here at 5:55pm thinking I had plenty of time for a drop off of a package. Oh guess not! Woman behind the counter told me I'm too late because they've shut off their systems. Why would you shut them off so early if you close at 6:30! Thanks for wasting my time coming to this location. read more

Great location. Excellent customer service. I truly feel that they want to provide great service and care.

The service here is always so great, everyone is always so friendly and in a cheery mood! Service is so quick I rarely have to wait in line.

Those people ripping off customer I went to do Amazon return and they rejected to take it unless I buy and empty box and the charged me 26 dollars for it , same box is sold 3 dollars anywhere , not good place will never use again read more

My visit to the UPS store was excellent. It was clean, and the customer service was friendly and efficient. They helped me with my Amazon return and mailing out a prepackaged item promptly. Overall, a great experience. read more

See all

I went in right before they closed and they helped me with all the returns I had with patience! Angel helped me and was very kind. Thank you! read more

They were so patient ! I was doing a bunch Amazon returns but forgot my eyeglasses. I couldn't see well enough to find the Q codes in my emails. I handed Michael my phone and the job was done in a couple of minutes. He was polite, professional and managed to keep his sense of humor through the whole mess! Great service! read more

Awesome location - because it's central to all the industrial businesses, and local surrounding businesses near the Ontario Mills mall. This location always has multiple staff onsite, which by the way are very friendly! It's like they want to work - which is something us customers can appreciate. The UPS store in Sierra lakes, can be interesting as they aren't so friendly at times. For example this UPS store doesn't mind taping boxes for you -- and lending a hand. The one is Sierra Lakes sets the tone with demanding QR codes to be out/ready, and won't provide or assist with taping. It feels like you've entered a DMV over there. Keep up the great work, and what an awesome location to be in. I've used them for personal shipments, Amazon related returns, and for my business. read more

Liana was an amazing help and had a fantastic attitude. I appreciate the positive attitude

Customer service is great. Everytime I go there I'm in and out very quickly. Excellent location to drop off ups packages and Amazon returns

Horrible customer service. To the older lady with white/blonde hair, I recommend retiring. Doesn't seem like you're happy working there. The white hairs are indicative of that. read more

$3.50 to make 1 black and white copy. This is not customer service. I will not be back to this location as the these places are franchised and the owners make their own prices. Absolutely disgusting! read more

I come here everyday to drop off packages. Staff are very friendly, and helpful. They are very patient in answering every questions. I have dropped off more than 50 packages each trip.snf they were very patient to scan each packages. read more

These people are thieves stole a box full of napkins from me but they not knowing I'll be filing a police report in morning when they open to have cameras checked an I'll be making their life miserable you guys are going to hate me after I get done with y'all then I ask who picks up the boxes an they proceed to not know their names But these 2 trucks did the 6 o'clock pickups when I came back to store same day to try an find my box an it was knowhere to be found then I come in as soon they open 12/31/2022 an Barbara the store owner is going to tell me she is going to have my package intercepted but she probably only wants that cause they tampered with my box an they need an excuse to why my box will come open but I'm all for it look in the box it's all my personal iteams beware of coming here read more

See all

If I could give zero stars, I would. Barbara is absolutely rude. She needs to be educated asap on how to talk to customers. Extremely short, not willing to help, terrible personality. Yikes! I feel bad for whoever she helps in the future and for whoever she reports to. You can tell she really hates her job!! read more

The service at this store is terrible, and the prices are unreasonable. I was charged $3.25 just to print a single page. I don't recommend this store--it's a complete rip-off. read more

Gave regular mail with stamp on it and the lady never mailed it out therefore I didn't get paid from EDD. This has caused me financial hardship. Do not use this UPS STORE!!!!! read more

I had to return a parcel that was UPS specific so I stopped into this location since I was in the area. First I want to stay customer service was great, all of the workers were super attentive and friendly. I walked in and was greeted right away and when I was struggling with their computer I was helped right away. The reason I am giving it 3 stars is the dumb AF pricing they have for their computer usage. $3.00 min. I was literally on the computer for maybe a minute to print out a shipping label and got charged $3.00??????? I mailed out the package via UPS because that was requested by the company. Otherwise I would have gone to FedEx where they charge a whopping .13 cents to print out a B/W label. I don't know who decided that 3.00 min was a great idea but I'm assuming it was the franchise owner trying to pocket extra money to inconvenience people in a bind. read more

Marissa was so helpful and efficient. As a longtime customer service worker myself, I can tell when someone actually wants to help. It's rare. Give Marissa more money!! read more

Go to any other ups! custom care is non existent. Impatient employees argumentative over asking a simple question and if your talking to one employee another will jump in and answer with a nasty attitude I pay no more than $1 to print a label but here they tax you three dollars to print if it's a label. read more

I have been sending packages to friends and family since the pandemic started. I had been using the FedEx across the street from this store. The customer service there was horrible so I decided to give this UPS location a try. From the moment I walked in and needed to wait in the socially distanced line I was greeted with a positive welcome. The person who helped me was very nice and helpful. I needed to purchase a box to send my items for which she brought one and kindly cut it down to size for me. She made sure a glass item I was mailing was well protected. Her tone was amicable and genuinely helpful. Even though they had people waiting in line, I didn't feel rushed. I even had time to write a card I purchased at the location. I will definitely be coming back here again. read more

I've tried going to this ups on several occasions and several times/ days of the week to see if the service changes.. it doesn't. I always seem to get the lady with the green hair and a taller man more on the younger side. Both are rude and talk to you with an attitude. If you can take the trip to a different location please do so! Avoid dealing with bitter people! read more

I went to this ups store on April 20 @ 12:44pm to submit 2 Amazon returns. The ups gentleman scanned in my returns and gave me a receipt. 10 days later, I still have a pending return on my Amazon account. Thinking that ups didn't scan my items correctly, I came back to do a rescan to update my account. I asked the lady employee to scan in my items again and she refused. I asked why? She didn't give me a reason. Then the manager, Marissa, from the back room came to the front and told me to call Amazon. She started to accuse me of being demeaning to her employee when I only asked to scan my 2 items. Then she started yelling at me. I asked her why she is yelling and she raised her voice even louder. I got her name and left the store because I didn't want to be hit for asking questions. I honestly just wanted my 2 Amazon items to be scanned. I think it was unnecessary, extremely rude to treat anyone like this. Two UPS employees were there and no one help to calm down the mean manager, Marissa. Simply a disastrous display of customer concern and customer service. I will report this behavior to Amazon and UPS for further investigation. Marissa, you need to apologize for yelling and belligerent mannerism. read more

This conveniently located UPS store has friendly helpful employees that are helping customers in a safe efficient manner during the COVID crisis. I have made a few trips to this location to return orders from Amazon and this process is quick and easy. This location packages my item and sends it off with only a scan of a barcode from Amazon. My refund recently even posted by end of the UPS store's business day! Thank you for requiring customers to wear masks and providing floor markings to ensure distancing. read more

Ive never written a yelp review before, that being said... give MARISSA a raise!! Every single time I go to this location (weekly for my Amazon addiction) she is out-working everyone around her. She is literally breaking a sweat doing the work of 7 people at one time whether im the only person in the store or the line is out the door. Marissa single handedly runs this store. read more

Everyone so kindness for helping others, doing professional work . I wii recommend to people

I have been using this location for years. All the staff is super friendly and helpful. I go out of my way to come to this location after I moved a city over even though there are closer ones read more