William has been providing freight forwarding services to my company for about 15 years. I have absolutely no desire to switch to any other freight forwarder (who frequently call me with sales pitches) because William offers everything I need: competitive rates, responsive (day and night!) and responsible service, knowledge and experience (at least for the US, Hong Kong, Taiwan, and Mainland China - I can't speak for other areas), and a personality and communication style that is calm, patient, and polite. I trust him totally to look out for my best interests. I also like the fact that since his company is small, I can talk directly to the owner (him) whenever I so desire. I don't see any benefit in using a bigger freight forwarding company, only disadvantages. read more