I always have a great experience here! Aric was so helpful, and every time I come in, the staff is…read morealways friendly and willing to help. Whether I'm printing, copying, or mailing something, they always make it easy and convenient. Great service every time!

FORMAL ESCALATED COMPLAINT: HOSTILE AND UNPROFESSIONAL CONDUCT BY STORE MANAGER…read more The UPS Store #7513 2200 S. Azusa Ave., Suite 102 West Covina, CA 91792 Phone: 626-810-8033 Subject: Formal Complaint Regarding Store Manager John and His Conduct Toward a Customer To The UPS Store Management / Corporate Customer Relations, I am submitting this complaint because the conduct I experienced from the store manager, John, at The UPS Store #7513 in West Covina, was completely unacceptable and went far beyond an ordinary disagreement about packaging. I have been a frequent customer of this location for a long time. I have had numerous interactions with the employees and have generally found them to be courteous, respectful, and helpful. I have never had an issue that remotely resembled what happened during this visit. What happened During my visit I was dealing with an Amazon package that required taping. The issue was extremely minor: one additional strip of tape on the package. Instead of simply explaining the applicable policy and resolving the issue professionally, John became confrontational and raised his voice and yelled at me in front of my wife. I asked him a straightforward question: Please show me the store policy that says the package can only be taped on one side and cannot have the additional strip of tape. Rather than producing a policy or calmly explaining the requirement, he told me, in substance, that he did not have a policy to show me and that he did not care. That response is unacceptable from anyone dealing with a customer, let alone the person responsible for managing the store. His behavior escalated the situation What is particularly disturbing is that John did not simply enforce a store rule. He became openly hostile toward me. He also told me that he did not care if I filed a complaint about him and effectively encouraged me to do so. I am now doing exactly that. At one point, his own employees had to intervene and tell him to calm down. I find that especially concerning. Employees should not have to intervene because their manager is losing his temper during a customer interaction. I remained engaged in the conversation and attempted to address the actual issue. I did not come into the store looking for an argument. This entire confrontation could have been avoided by simply explaining the policy and treating me with basic courtesy. The contrast with his employees is significant I even told John directly that I have had much better experiences with his employees than with him. That was not an insult. It was an honest observation based on my repeated visits to this store. The employees have consistently treated me respectfully. John, however, chose to yell at me over an insignificant packaging dispute and then make it clear that he had no concern whatsoever about receiving a complaint. That is not acceptable managerial conduct. I expect this to be investigated I am asking The UPS Store to formally investigate this incident, including, if available, reviewing any security-camera footage, transaction records, employee accounts, or other information that may document what occurred. I also expect the company to determine whether John's conduct complied with the customer-service and managerial standards expected of a UPS Store location. I am not complaining because an employee or manager asked me to comply with a packaging requirement. I am complaining because of the manner in which that requirement was communicated and because the store manager became hostile, yelled at me in front of my wife, dismissed my request for the policy, and openly stated that he did not care about receiving a complaint. Those are entirely different issues. I want a response I would like a written response confirming: 1. That this complaint has been received. 2. That the incident will be investigated. 3. Whether the conduct described is considered appropriate for a store manager. 4. What action, if any, will be taken in response. 5. Who I should contact if I need to escalate the matter further. I have continued using this location because of the good experiences I have had with its employees. I should not have to reconsider doing business with a location because its manager believes he can yell at customers and then tell them he does not care when they complain. John made his position very clear during the incident: he did not care whether I complained. I want management above the store level to know that I do care, and I expect this complaint to be treated accordingly. This was not acceptable customer service. It was not professional management. And it should not be dismissed as a simple disagreement over a strip of tape.

Friendly, helpful, and reliable service. The staff is always courteous and makes shipping easy and…read moreconvenient. Parking is easy to access, and I feel much more comfortable using Mail and More for my shipping needs. I'm very happy with their service and would definitely recommend them.

I've been coming here to drop off my packages here for years. They accept all carriers and they…read moreprovide services like notary and passport pictures. People are nice here and provide very good service.

I've been here when it's fisted and I've been here when there's no line and the service has been…read moreconsistent throughout all of the years. Sometimes it's really grudging and the customers can be giga buffoons, but I've had no issues myself. Workers are efficient and I can go in and out ASAP. They have PO boxes here and some outgoing mailboxes outside too. They also have stamps and other postal goods for sale too. I've mailed stuff from here, picked up items from here (though for international ones I've had to go further for some reason), I've returned items through them, all's good. Also just a word of the wise, I've seen and been in car accidents in front of this post office. People are trying to speed through the plaza or stupidly try to park in front of the post office to quickly drop something off and it's a busy shopping plaza, and they get scuffed. Unfortunately, the post office can't release any camera footage if you do get scuffed.

I've been coming here regularly and usually have a decent experience, but this visit was…read moreridiculous. I walked in with 6-7 packages to scan and get a receipt. The employee (the guy, the lady is always nice) immediately shouted from behind the counter, "I cannot take your packages, I am by myself." I told him I was perfectly willing to wait until he finished helping everyone else. His response? Still no. He told me he had other packages to scan in the back and to "try the West Covina location." Seriously? I wasn't asking to skip the line--I was literally willing to wait my turn. Apparently even that was too much to ask. I ended up driving another 15 minutes and waiting another 20 minutes at a different location while my wife sat in the car with our crying, hungry baby. Being short-staffed is understandable. Flat-out refusing service to a patient customer because you don't want to deal with a few packages is not. Absolutely lazy and unacceptable customer service.

This is my go-to spot for all my return drop off, shipping and notary needs! The owner is always…read morefriendly, professional, and helpful. Service is quick, efficient, easy and stress-free. I've had a great experience every time I come here. Reliable, convenient, and excellent customer service.

Very friendly staff. Been coming here since it opened up and it's been improving ever since…read more Certified for all major shipping companies which helps out a ton. I recommend!

Here's an excellent little alternative to The UPS Store or even your local…read morecrowded-creaky-and-cranky post office. Never had a parcel go astray with Fumei and I've been using her service for more than 13 years. For packing and tracking, she has no peer. Big, small--she handles it all. When something arrives, she makes sure to let you know. An e-mail, a phone call--three, four, five packages--can you come today? Don't be slow!

Totally AMAZING place to send/receive your mail or packages…read more Customer service is incredible Ms Fumei goes above & beyond to ensure her customers are well taken care of. I have a mailbox at this location for couple of years & service I get is 5 STARS.

I recently visited my local United States Post Office near downtown Covina for the first time, and…read moreI was actually kind of excited about it. The building itself has a really charming, old-school feel to it. It's not modern or flashy, but in a good way. It genuinely feels like stepping into a little piece of the past, which I appreciated. They open at 8:30 a.m., and while there was a short wait and a line, that part was understandable given the holiday season and the fact that many transactions understandably take time. What really stood out was the young Latino gentleman with glasses working the counter. I didn't catch his name, but he was incredibly efficient, patient, and had a genuinely good attitude. As someone who doesn't regularly use the post office and needed to send certified mail, I definitely needed a bit of guidance, and he handled that smoothly. You could clearly tell the difference between customers who come in regularly and people like me who needed some direction, and he treated everyone with the same level of respect. He honestly deserves five stars on his own. That said, the overall experience lands at four stars for me. I was a bit surprised by the cost of certified mail, which came out to around $11, and I'm not sure if that's standard or holiday pricing. I also noticed he was on his phone calling the Covina main office, which made me wonder if he was trying to get backup. During the holiday rush, having only one worker feels like a lot to put on one person and can slow things down for customers. I'll absolutely be back since this is my local post office, and I'd happily update my review if staffing improves. Overall, it was a solid first experience, and that employee truly carried it with professionalism and a great attitude.

This post office is rarely crowded which makes it a great location to handle all of US Mail items…read more Employees appear to always be happy to serve, friendly and very professional. The office is always fully stocked with anything you can possibly need to take care of your business. Parking is avail in a small private lot and/or on the street

They open at 8:30am on the dot. A small line but really quick. Plenty of parking. Some staff…read morefriendlier than others. Easy drop off for my packages.

I used to like this post office, they would stay open late. But now it's closed all the time. Not…read moreconvenient. Not the workers fault-Cindy is great. However, the government has done cut backs and the hours are just insufficient-and when it is open the line is painfully long

love this place !! been going for years !! best plaza for all your errands ..nails , gas, pilates…read more, hair , tea and more!

Excellent Customer Service by Evelyn & Eric the owners :) So friendly & helpful. Loved how they so…read moreattentive for my family & I stationary, postal needs .I recommend this location:)