Small post office, very helpful and friendly employees, lines move fairly quickly, and parking is readily available in the small, private parking lot. The bonus making this post office worth a visit is that they have a pay phone out. Something we may not see again for years read more

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We recently went in to get a passport and Stephanie was so helpful!! Her positive attitude and energy were contagious and she was so knowledgeable and efficient. 10/10, have never had a better experience with a US post office. read more

This location is a full-service post office, located at the West side of the City. I was at the post office this week and saw the bronze plaque, which reminded me of the ceremony. In 2006, I was fortunate to attend the dedication of the post office in honor of Captain Lillian L. Keil. She was a resident of the City and retired from the US Air Force as a Flight Nurse during World War II. She passed away in 2005, Congress passed a bill naming this post office in her memory. I vividly remember Congresswoman Hilda Solis initiating this request and Commander George Ogden from the West Covina Veterans Post speaking on Captain Keils' numerous awards and achievements. Salute to the military officials and troops who fight to keep our Country safe!! Note: The City has a second post office by City Hall, but it's a smaller satellite office. They do not have residential home delivery service. All mail at 5pm is taken to this location on Rimsdale Avenue. A large semi truck arrives at 6pm and takes ALL outgoing mail from the City to the hub in the City of Industry. That is the logistics of sending and receiving mail in this city. We are able to use the self-service machine to buy postal and mail small packages, letters and bills (*:*). Good and efficient service, you can depend on them to assist you every day. Check out the lobby, see the plaque and don't forget to tell'em that Rosemary sent ya! read more

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Went in before close to renew and expedite our passports... Javier was there to help us and guide us. He is friendly helpfull. Had to use an atm and cash to pay and we got it all done. Thank you Javier for your patience and AWESOMENESS read more

I Had an appointment at 11:45 Made it yesterday on the kiosk. Javier got me in right on time and was very helpful Nice photo and better than DMV--- I was done and out before noon Just great service !! read more

My go to drop off location whenever I need something to be mailed. I come here first thing in the morning during weekends and so far, my experience has been pleasant. The workers here are friendly. read more

My experience with Javier was amazing! He was so nice and his customer service was fantastic! I will definitely come back here again!

When mail carrier goes on vacation no one covers route no mail 4 days and impossible to reach on phone

Just stopped by to apply for a new passport. We arrived 30 mins early, filled out the paperwork and then had our passport photo taken. The office is very clean, organized, and open airy. We only interacted with 1 person, but she was SO pleasant and super helpful. Super pleased with my experience at this post office. read more

I have submitted a passport application at this office but more commonly I consider this to be my main post office for outgoing mail. I will sometimes go out of my way to drop off packages because they have been reliable and never lost my mail. The staff here are very nice and knowledgeable of services and products. They also have the capacity to scan QR codes if you do not have a printer at home to print labels. There was only one instance that my QR code didn't work but that was not an issue on their end but with Poshmark. I especially like that their blue bin for self service and package drop off is located inside the branch. It feels more secure than leaving them in a blue bin outside or even on the counter within anyone's reach. The lines can sometimes be long especially if you go during any rush times or near the end of the day, but remember please be kind and patient. read more

Leeotis from the passport service is an Angel who can help you with anything and everything about passport. He was patient, kind, and knowledgeable. I had to redo my paperwork 3 times and have my picture taken at the last minute. He has been very helpful and amazing. Great work ethics and attitude. I saw him assisted another person who has concerns of the paperwork with encouraging words. 10/10. Thank you Leeotis for being so awesome at work. read more

Probably the CLEANEST Post Office that I have ever walked into. Parking lot very clean , lobby clean & smells great! Bravo to Covina Post Office for providing a clean post office to their customers. read more

5 starts to Leeotis that seen 6 people while the other attendant only seen one. He even took the time to show my daughter and I all the books of stamps he had available and mentioned when they would be getting more. Great customer service! read more

US Post Office - Books of stamps available for purchase in December 2019 - Post Offices Near Me - Covina, California

I see that a lot of existing reviews complain about the passport process. I haven't had the need to renew my passport at this location yet, so I cannot comment on that. However, from what I've observed, I do believe the entire passport process is cumbersome to both the employees and the customers, so hang in there, everyone. My own experience with this USPS is actually quite pleasant. I do not use this office heavily, but I do need to pick up packages from time to time. If I come at a busy time, when there is a line, I usually still manage to receive what I need within 10 minutes. I actually think the efficiency is quite high. Given, it depends on if there is a resourceful supervisor on duty. There's this one Asian lady (I am guessing she's a sup) that is reliably speedy during rush hours. If the line starts to form longer and longer, she'd yell out, "Anyone here just to drop off or pick up?" And customers who quality (including me) would be served by her personally and swiftly. In fact, she is, time after time, the quickest worker there to find my package in the back, which otherwise may take a long while by other employees. (Side note: at other locations, packages could be retrieved at a side door. Here, they never seem to utilize this door unless in very, very rare occasions. I dunno why that is, but since counter service is usually quick and sufficient enough, this has not been a real issue.) Workers at this location are, in general, friendly enough. I don't have very high expectation for any USPS staff due to the infamous stereotype popularized in our media, but really, the team at this branch doesn't seem all that bad. In addition, this location is spacious, neat, and clean, which is a high upgrade from the neighboring branch near the West Covina mall. (That one's quite awful. It always seems to be a mess there.) It also features a PO Box section, which people seem to be quite satisfied with for the most part. This section opens after hours, which isn't always true at all the branches, so it's quite convenient to have this perk. As of late, next to the many PO boxes is this newly upgraded self-service kiosk. It's got more screens than the older model, and the fonts seem to be bigger and clearer, too. Again, I haven't used this myself, but it surely looks nice, new, and easy to use. Dare I say a bit pretty, too? Overall, this USPS just isn't that bad! It could be much worse. I've seen worse. read more

US Post Office - Fancy new machine! - Post Offices Near Me - Covina, California

Placed a vacation hold on my mail. Three days have gone by and my mail still has NOT been resumed. I have called everyday and no one answers the phone listed on this Post Office's website. oh...actually a couple of ti es someone picked up but hung up immediately. they were tired of hearing the phone ring. so for 3 days my mail has been held hostage and no one wants to pick up he phone to do their Government job‼ Absolutely NOT ok unless we lived in a Third World Country. read more

I came in to apply for passport for my brother and niece, LEE is very helpful, we came in early with our appointment but Lee accommodated us right away. Very good and excellent customer service. Make us feel valued customers. Ashley is very helpful as well. Post office is very organize and clean. read more

Great customer service, great staff and a retired letter carrier for the past 40 years. Thank you for your service Jesse. read more

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I just wanted to give a quick shoutout to Leeotis, an employee at this post office. Every single time I've seen him, he's been nothing but great at customer service, always helpful, and super efficient. Today I walked in, and he already knew what I needed and helped me before I even could put my package on the counter. Thanks again! read more

I am waiting in the post office now, after hours as I type this review. Supervisor Andy is in the back somewhere going the extra mile talking to amazon.com about my packages. For some reason they could not be delivered to the Amazon Locker and 3 attempts were made. Since these are textbooks for my current semester, every day that they don't show up is a day that I'm missing out on crucial information. It is one hour past closing time and still Andy is helping me out long after all the other customers have gone home. In addition to him the other postal workers here are really friendly and as this is my local post office I come here to buy stamps or mail packages. It seems that the postal workers all have a good rapport with one another, and then when I was here earlier they were joking amongst each other and laughing with the customers, which is a really nice feeling to have in a post office if you have to wait in line. Good vibes! Tremendous customer service, I now have my textbooks, thank you! read more

US Post Office - Supervisor Andy finally found my lost packages and I'm super grateful, thank you! - Post Offices Near Me - Covina, California

Staff will not answer your simple question, super slow and the line is insanely long with only one staff at the counter. Staff were mad at each other and were complaining the whole time we were in line. We were waiting to apply for our passport, and we were there for about an hour and half. And when we finally got to the counter, staff are acting like we owe them a million bucks. Not only us got the less than professional experience, all those that were serviced that morning got the same unnecessary rude attitudes from them too. Unbelievable read more

Worst f****g post office EVER They don't give a s**t about your mail And they EVEN DELIVER IT TO THE WRONG HOUSE AND DENY IT Then they give you the report that they delivered it wrong and EXPECT YOU to go to that persons house and retrieve it It's such a freaking joke read more

I hate to give this post office a one-star but they have lost my mail so many times that it has cost me money. I have an Etsy shop and initially, I was sending some stickers without a tracking number as they charge so much just for a tracking number (pretty much the price of the stickers). I found a way to do it through Etsy for much cheaper and NOW I provide a tracking number but for the orders that I did not there was no way to track what happened and I had to refund someone money for the post office's mistake of losing the mail. It's a 100% loss for me as I printed and sent the PERSONALIZED product (meaning I couldn't even sell it if it came back to me). Another thing is I call and they NEVER answer the phone and when I had to drive there to talk to someone I told one of the workers about them never answering their phones and his response was to giggle. If you have a business and are worried about them losing your mail avoid this post office. I clearly list on my item posts that I am NOT responsible for lost items but the truth, I feel bad that the seller has to pay and not receive an item that I had to refund back on a few occasions. Also, I ended up with a nasty review about this when it was totally not my fault but the post office's. Anyhow, avoid this place! read more

Quick and Easy Process getting my Passport Jose was the best! Super helpful and nice. I went into the office with all my application paperwork completed, birth certificate and ID ready to go. Jose squeezed me in although they were already booked up for the day. Jose took my pictures and looked over my paperwork to make sure it was all complete. All the other workers seemed very nice and helpful as well. I will gladly take the online survey and give Jose 5/5. read more

Leeotis is a very nice and great person. I came in for a passport appointment and he was very helpful and helped me take my photo. Shoutout to him! read more

I am upping my review to 5 stars. Really. Every time I have come here, the line moves fast and the employee helping me is uber-courteous and helpful (This time Freddy, thank you) Yesterday I found out I was paying way too much for shipping by using my friendly neighborhood USPS outlet that resides in the back of a pharmacy. Apparently, they don't have the same options and maybe they add a fee on top of the postage? Don't know, because the very same package cost over 6.00-10.00 CHEAPER when I took it to this P.O. Who knew? I hope I wasn't just lucky about my good experience here but I don't think so- I do not like the San Dimas P.O. (always a very long line and uses the number system to control it) nor the Covina downtown annex (I always get the employee that acts like they are chained by the ankle to their post and none too happy to be there) There is also a self-service scale you can use to weigh packages and estimate shipping and self-serve stamp machines if you aren't into waiting in line. read more

I'm not quite sure how this place doesn't have any reviews yet. Now let me note that I use this place out of convenience (it's around the corner from my house). Although you'll see tons of cars going into the parking lot, parking has never been a problem. Turns out most of the cars just drive up to the mailbox to drop off mail. Inside is never too crowded, and if there's a line it's rarely long. I tend to use the automated postal center because their faster. Minus one star for the slow rate of mail delivery when letters are dropped in the wall slot. It took 3 weeks for someone in the next city over to get my mail. So knowing this, I just drop the mail in the mailboxes outside. read more

Absolutely the worst! When I lived in Victorville my husband's retirement check would come at least a week early. Now I'm lucky if I see it a week late! When I went to complain they let me know they didn't care! They may start to care when I have them pay my late charges! read more

Made an appointment to renew my passport because they have photo services here as well. Mr. Leeotis, the passport agent at this location, made the process super smooth and fast! He was very nice and accommodating as well. read more

After being late and showing up to the wrong post office I was still helped by the kindest and friendliest woman Jessica. She had no obligation to go out of her way to help me when I shouldn't have gotten my passport that day for my own faults but Jessica still took her time to help me out that day no matter how backed up they were! Thank you again for your understanding and kindness Jessica! read more

Came here to do my passport on a Saturday morning. Came in at 10:10am. Did not get out till 11:47am. Even though the website says passports end at 12:30pm, they stop taking customers around 11:30am because of how long the line is. If you can, I suggest you do your passport on a weekday, which should be faster. Just to make a copy of your license costs $1.00 per page. The regular mail services are okay. The line goes by pretty quickly but some of the workers are rude. I guess thats what happens when they try to rush everything. Area is secluded from the main street. Parking is not bad. read more

As far as mailing things goes USPS is fine. But as the largest passport acceptance agency they're trash. It takes forever to get an appointment and even with an appointment you could be turned away. read more

Thank you Barbara, manager and all staff members !! Phone call ! Special request !!! You are all willing to help ! One little thing was fricked me out , we didn't receive "the little green paper note with receiver' signature ". It never happens before. Then I just stopped by and request the copy of it. read more

US Post Office - Post Offices Near Me - Covina, California

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Went to the post office to pickup my mail and while I was waiting I see a lady in the back ground scanning package and play what seemed like basketball with the packages hope they are not mine. Not sure why she can't just walk the 4 feet and put them in the containers and they wonder why post office has a bad reputation read more

The rudest employees at a post office I've even been to. Go to the Azusa library to get your passport done. The lady there is super sweet and your children can enjoy the kids section. Or any other place besides this post office to get your passport. read more

MALICIOUS IGNORANT EMPLOYEES HERE! I have had a mailbox at this location for several years. The complex my townhouse is in has multiple resident mailboxes. Often times the female employee assigned to this route placed mail in the wrong boxes. I truly believe she was too busy stealing packages to pay attention where she was placing mail belonging to the residents. Others believed she was dyslexic. Frustrated with this, I opened a box at this location as a means of receiving my packages. The problem never stopped. Six complaints were filed to no avail. Ernie, Post Master and worthless like his staff, stated there was nothing he could do. He revealed the same employee handled the mail at that location just as she would if it were being delivered to the home. No wonder birthday cards, and now credit cards, were never received?!? The US Postal Service appears to have become a den of thieves!?! There is absolutely no integrity and no accountability at this location. This is why Postal employees can steal mail for years without ever being caught because no one cares. Especially the Post Masters. Do not do business here if you help it. read more

Really slow. One person working the counter. Several workers came up to the front, looked at the line and walked to the back.

I came in 10 min (920) before my passport apt as the website says. After 30 min of waiting, the asian man at the front tells the lady who's going to help me (950) I'm here for my 945 apt which was at 930. The lady who helped me was decent. But the lack of communication there and the website... never going back. read more

I went to this post office to get my passport and was greeted with a big friendly smile. Charles was very helpful and friendly. He provided great customer service and made everything seamless. I recommend this post office for passport processing. read more

When in to get my passport. After signing in that morning, I return for my appointment at 2:50 pm. They expect you to be there 10 mins before. I get there 20 mins earlier. They tell me that they are running behind schedule, to stand aside and wait. And I waited and waited with many others who also made appointments. Absolutely, a total waste of time. Customer service leaves much to be desire. If you can't provide the service, don't offer IT !!! read more

This review is for mailing documents from this location only !! As I do like some of the customer service people like Fern she's a doll I give her 5 stars. But I recently mailed a letter from this PO headed to LA less then 10-15 miles away and it took 15 days to get to its destination. Because all mail that comes here is picked up by the Santa Ana PO plant truck after it is sorted here then goes to that location to be sorted again so if you have paid priority mail that goes out first and if you add a service like certified mail then your next in line so on and so forth but if you just put a stamp no other upgraded service good luck if you have a deadline as it took my piece of mail 15 days to get there. Resolution: Make the drive to City of Industry PO its a main plant and will get there a whole lot faster then a turtle it's off Gale/Hacienda read more