This post office couldnt be any slower. How many emplyees does it take for to scan in10 boxes. Do…read morethese goveenment agncies work extra hard to make yo I r life miserable? Jeez

Mailing a postcard on a Sunday…read more.. Knowing that post offices are closed on Sundays, we went to this Azusa, California location because it's close to the Costco Gasoline station. The doors were locked, so we don't know how customers can get to their post office boxes... and we don't know if there's a self-service kiosk where people can mail boxes, large envelopes, and get postage stamps. Hmmm... Well, we just needed to drop off a postcard to our Yelp friend in Germany... Mission accomplished! We'll be back with our stamped mail again! Thanks to the US Post Office for being convenient and reliable!

I came in fully prepared with my 16-year-old daughter to submit her new U.S. passport application…read more(despite being born overseas, she has been issued multiple US passports since she was a baby), and we brought every required document and then some. We had her current, valid U.S. passport with us, which as clearly outlined on the U.S. passport service website (travel.state.gov), meets the requirement for "primary proof of citizenship." Despite this, the clerk refused to accept our application and incorrectly insisted that we needed re-prove my daughter's citizenship through her U.S.-citizen father--including providing HIS documents and ID, and other completely irrelevant items such as our marriage certificate to "prove we're her parents" (despite having her birth certificate with us and the fact we were not even married when our daughter was born 16 years ago, and we divorced 10 years ago) along with other unnecessary documents - such as my daughter's high school student ID?!, which doesn't have anything but her name on it and isn't an accepted as a form of ID by ANY U.S. government agency! Because of this: - My daughter missed two days of school - We had to make another appointment - We scrambled to gather documents that were never even required - I had to contact my ex-husband, who lives in another city, for paperwork and personal documents that were not needed All of this could have been avoided if the clerk knew how to do their job, or if she or her manager (who also had no idea what to do) had simply looked up the government requirements. For clarity and to reiterate: According to U.S. Department of State, a currently valid U.S. passport is considered PRIMARY evidence of citizenship. My daughter's citizenship was already established when she was issued her very first US passport as a baby. Her turning 16 and applying for an "adult" passport now does NOT mean we have to re-prove her citizenship from scratch with all her U.S.-born father's documents and information again. HER OWN ID- a current, valid U.S. child passport- is enough, and it clearly states this on the US government's passport website. Instead of focusing on the actual requirements for a 16-17 yr old applicant (ID, form + my signature of acknowledgement), the clerk fixated on completely irrelevant and incorrect criteria meant for first-time citizenship claims only. There was a clear bias toward me, the accompanying parent, for not being born in the U.S. myself (despite being a US permanent resident/greencard holder) and the fact that I was trying to obtain my child a U.S. passport. I was repeatedly told my presence and documentation were insufficient (untrue) due to that fact--even though, according to government guidelines, the accompanying parent does NOT need to be a U.S. citizen. Because to point out again, MY DAUGHTER IS A US CITIZEN AND HER CURRENT EXISTING AND MULTIPLE PAST/EXPIRED PASSPORTS PROVE THIS. If you're going to be a stickler about enforcing rules, at least know what they are. Weird to accept passport applications for a living and not know what the requirements for passport applications are. This was a frustrating, time-wasting, and discriminatory experience. I would strongly recommend going to a different facility where staff are properly trained and actually know how to do their job. I made an appointment at a different USPS location for the next day, where the staff actually know what they are doing. They asked for my daughter's ID (her current passport), the application form, I showed the clerk my ID to prove I was a parent, my daughter and I both signed the form, AND IT WAS DONE in under 5 minutes. As it should've been at Duarte, without all the above nonsense and ineptitude!

Great post office location located conveniently off Huntington Dr. with opening hours earlier than…read moreother nearby locations. Drive-thru mail box drop off available, as well as a big parking lot where locating a parking space is never an issue. This place is great!

Great customer service from Ana M.- she was efficient, helpful, and so friendly. Was mailing a…read morepackage that I had trouble using the self packing machine and she kindly assisted me with my order. Pricing was affordable and good value with timing.

Very detailed and very nice office. Pench was wonderful! He helped my family process our passport…read moredocuments.

Small post office, very helpful and friendly employees, lines move fairly quickly, and parking is…read morereadily available in the small, private parking lot. The bonus making this post office worth a visit is that they have a pay phone out. Something we may not see again for years

We recently went in to get a passport and Stephanie was so helpful!! Her positive attitude and…read moreenergy were contagious and she was so knowledgeable and efficient. 10/10, have never had a better experience with a US post office.

Hello, my friend, how are you today? I'm reading all your…read morestories, they're written on your face You forgot your heart and what it's got to say Hello my friend, how are you today... 5/5 Service Jennifer is very cheerful. Got in and out with stamps and smiles from the workers. I'd stop here anytime for any mail service needs. 5/5 Postage They have a lot of stamps options for you to pick from. Boxes and envelopes, next day to regular service. 4/5 Parking It can be tight when it's crowded as parking is limited. Street and parking lot parking available. If you need to send a letter to a friend stop by this post office. Psalm 98:3, God bless

Came in to renew a passport and I had the unpleasant experience of being assisted by Tony. Tony was…read moreextremely rude, impatient, and emotionally reacted like a toddler when asked simple questions about the services provided here. If you have a bad attitude, hate answering questions, and can't control your emotions, what are you doing working a job that requires customer service? Definitely the wrong career move. Wouldn't you agree buddy?

we came to get some stamps after hours in their machine!…read moreparking can be challenging during the day i noticed!

I witnessed supervisor Matthew Spicer speaking to employee Shay in a rude and harassing manner…read more Shay had a customer waiting for assistance, and the customer became upset with Matthew. After the customer left, Matthew began pacing back and forth and told Shay not to call him up anymore to help customers. When I spoke up and told Matthew that his behavior was unprofessional, he responded by telling me not to speak to him.

I recently visited my local United States Post Office near downtown Covina for the first time, and…read moreI was actually kind of excited about it. The building itself has a really charming, old-school feel to it. It's not modern or flashy, but in a good way. It genuinely feels like stepping into a little piece of the past, which I appreciated. They open at 8:30 a.m., and while there was a short wait and a line, that part was understandable given the holiday season and the fact that many transactions understandably take time. What really stood out was the young Latino gentleman with glasses working the counter. I didn't catch his name, but he was incredibly efficient, patient, and had a genuinely good attitude. As someone who doesn't regularly use the post office and needed to send certified mail, I definitely needed a bit of guidance, and he handled that smoothly. You could clearly tell the difference between customers who come in regularly and people like me who needed some direction, and he treated everyone with the same level of respect. He honestly deserves five stars on his own. That said, the overall experience lands at four stars for me. I was a bit surprised by the cost of certified mail, which came out to around $11, and I'm not sure if that's standard or holiday pricing. I also noticed he was on his phone calling the Covina main office, which made me wonder if he was trying to get backup. During the holiday rush, having only one worker feels like a lot to put on one person and can slow things down for customers. I'll absolutely be back since this is my local post office, and I'd happily update my review if staffing improves. Overall, it was a solid first experience, and that employee truly carried it with professionalism and a great attitude.

This post office is rarely crowded which makes it a great location to handle all of US Mail items…read more Employees appear to always be happy to serve, friendly and very professional. The office is always fully stocked with anything you can possibly need to take care of your business. Parking is avail in a small private lot and/or on the street

Post offices usually have less than expected customer service but we were greeted by very friendly…read moreRita. She was very nice and caught that I forgot to put my return address of my package and also helped us with stamps.

What can I say about a post office? It's not exciting or anything. I have a box here. Rates go up…read moreevery year. I pay double now than I did 9 years ago, for the same box. They don't clean it, don't paint it, nothing to fix. Just keep increasing the rates. When I do go to the counter for service, most employees are ok. One woman always looks like she hates people, except for a couple of people that she knows. I always pray someone else opens up before she gets to me. OK, not that bad. She just needs to laugh a little and enjoy life. Decent amount of parking here, except for the lousy drivers that take up 2 spots or double park right in front (see my photo) Access to the boxes have different hours than the counter service area. See my other photo.

Unsure what happened but they were my favorite USPS contracted postal unit in the 626. The people…read moreare friendly and I love the back parking lot. Everyone is always super nice to me and a place I get to practice my Cantonese in person. I got everything done super quick here. Their contract was terminated since this week so gotta go elsewhere for mail drop off now. I forgot to ask if they will get their contract back but it didn't seem like anytime soon... However, they will still be selling stamps and their PO boxes will still be receiving mail for mail box customers! So I will still be coming here for whatever services they still can provide now!!!

They used to be a USPS contract site and I would use them for my USPS package dropoff location…read more Staff were super friendly and efficient. I'm not sure what happened to the USPS contract, but hopefully they can get it renewed.

Came here to apply for a passport. Was able to conveniently make an appt online and showed up at…read morethe requested time (came in 10 mins early as was advised online) only to wait 25 mins. The staff was friendly but there was no seating. The online application also advised only check for the two fees required but for one of the fees you actually can pay with card. Some notes on the application were also missing and needed to be changed at the appt. If the wait time was more promising then I'd give it a better review. But I had a crying baby and I was hoping that an appt would help us avoid such a long delay.

Came here during my lunch break and aside from 2 other customers, I was seen quite quickly. I was…read morealso able to secure parking right in front of the entrance too. Thought I'm pretty sure this place becomes a battlefield an hour before it closes as I came here to pick up a package I didn't get a chance to sign for (and the closer post office near me didn't have it). AC goes pretty strong here and you can get passport errands done here as well. There's PO boxes and a self service station if there is a crowd waiting or if you want to be more introverted. The ladies working there were nice and efficient. No complaints from me.