GREAT and friendly service offered by ALL the employees every time I have visited this location…read more Employees go out of their way to make everyone feel welcome and appreciated. The better is always very clean, well-maintained, and fully stocked with supplies. Parking is readily available in the large, private parking lot.

I honestly don't know how this office is still even open. I don't use FedEx that often and I was…read moresupposed to send the package back to spectrum. Spectrum advised me to show them the QR codes and the shipping center would pack, label and send my products back. To start, I walk in and see staff just walking around and some just talking to each other. I'm standing in line with six employees present at the store, all of them refusing to offer help. There was one person at the counter helping someone else. So i figured I would just wait. A young lady that happened to walk in and get in line behind me, and an older asian employee Immediately ran to a register and called her over to help her. The lady said but He was here first pointing to me. I advised him I've been waiting. His face turned to disgust and He proceeded to chastise me because I was waiting to close in line, which I have no clue what that meant. I showed him the QR codes and advised him what I was advised from spectrum. He says they don't do that there they don't package items. Huh??? That is exactly what the store is for. I would've been good with him just advise me but rather he's talking down to me and rude like I'm wasting his time. He was no help at all and I honestly can't fathom how FedEx offices operate with staff like this. The employee was Bernard. older asian with glasses

Exceptional Service and Outstanding Customer Care…read more This was my first time shipping a delicate and high-value item, and I could not have asked for a better experience. The owner, Sam, personally assisted me and made the entire process seamless, stress-free, and professional from start to finish. He took the time to answer all of my questions, explained the process clearly, and ensured my item was packed with the utmost care and precision. I left feeling completely confident that my shipment would arrive safely and on time. What truly sets this UPS Store apart is the level of service. I had no idea how easy and efficient the process could be! Simply bring your item in, and they handle everything with expertise and attention to detail. My wife brings in Amazon returns when we have defective items and she's consistently in and out in under five minutes. The efficiency is impressive!!! Overall, this location delivers exceptional customer service, professionalism, and reliability. You can genuinely tell they care about doing the job right. I highly recommend this UPS Store to anyone looking for trustworthy, high-quality service. Highly recommend!!!

I had a disappointing experience at this UPS location. While I was speaking with another employee…read morewho was assisting me, a different employee interrupted our conversation even though she was not helping me. I felt her tone was rude and unprofessional, and it made the interaction uncomfortable. I would appreciate better customer service and more respectful communication with customers in the future. I didn't catch the employee's name, but she was working at the right counter around 1pm.

I woke up this morning with dread. I had to carefully package a mini TV to a high maintenance…read morecustomer. Box City solved my problems with ease and wonderful service. This place is a packaging heaven. I highly recommend especially if you absolutely hate taking the time to package stuff. It's worth it. Please don't be that person that doesn't tip!!!

Dominic, is amazing he's help us out several times and is extremely helpful and professional…read more Great prices.

When a problem comes along You must ship it…read moreBefore the cream sits out too long You must ship it... Quick and easy Amazon Package drop off to ship it real good. 5/5 Service/Shipping In person or kiosk you can return or ship items with a flash of your QR code. Even with the holiday rush you don't have to be a grinch. 5/5 Parking Large parking lot shared with other businesses and market. You shouldn't run into any issues finding a spot. So don't be late and ship it. 1 Samuel 2:1, God bless

Great service! Did my live scan and it was cheap, quick and easy! Would definitely come backread more

There are 20min parking spots right in front or around the corner…read more We have been coming here almost every day from selling stuff on eBay and needing boxes. This store is very quaint and welcoming! The owner/person at the register was really nice. And they have great prices here (there is a shipping store walking distance from us but their prices are not great or service so we are willing to drive here). I highly recommend coming here for your box needs! And they have some sports paraphernalia like jerseys and Nike shoes (all under $100) and random trinkets.

Thank you jannit for the great service. You were litteraly a life saver. Also we are beyond happy…read morewith what we got. Love this place the ceiling and floor were cool too lol

Robert and the guys here are amazing ... I used to come when I lived closer. I experienced places…read morecloser to me and realized it's worth a drive to go back to one stop. They are always looking for ways to save you money and I so appreciate that! Extremely professional!!!

Super convenient. They have really cool products. And don't wait too much of a line. I usually get…read morehelped out by Josh and he is a nice guy.

Recently moved to the area and found they're my local fedex shop. I only had to drop off a package…read morewith label already paid for. They were quick and efficient with two guys working the counter to get through the line that formed. I think I was in and out in like a minute. Parking is pretty easy in a shared lot which doesn't seem like it'll get too busy most of the time

Excellent service that went above and beyond. Jason and Kim were so friendly, helpful, and…read moreproactive. I want to keep coming here because of how they treat everyone in the building, whether they met you before or not.

By far the best UPS store. Everyone who works there has great customer service, always very helpful…read moreand knowledgeable. They help everyone out service is fast and they even have self serve service too!!

*****UPDATE***** Just received a message from ANOTHER one of…read moremy customers saying they never received their order and guess where the package was dropped off?? Yup!! Baldwin park UPS store and it says I dropped it off on March 1, 2026 and they created the label back on February 1, 2026‍ this store is soo ridiculous and full of thieves!! Biggest mistake trusting this location with my package they scanned my package in and it never left their store according to UPS! Of course the store blames UPS even though they never got it! I can't even replace the item for my client cuz it was specially made for them the store didn't even offer an apology! He just kept saying to file a claim and how UPS has special technology to track packages lol ya maybe that's true if the package had left your store in the first place never coming to this location again