Post offices usually have less than expected customer service but we were greeted by very friendly Rita. She was very nice and caught that I forgot to put my return address of my package and also helped us with stamps. read more

Absolute worst customer service. Came to drop off small package. Had a small issue with tape not adhering to box, asked usps worker for small strip of tape and she rudely said I had to buy a whole pack of tape. Totally understandable, but definitely not the best way to make a customer happy. Our taxes pay their salaries. Postmaster for this place needs to talk to their employees about communicating with patrons in a polite and professional manner. Really bad. read more

What can I say about a post office? It's not exciting or anything. I have a box here. Rates go up every year. I pay double now than I did 9 years ago, for the same box. They don't clean it, don't paint it, nothing to fix. Just keep increasing the rates. When I do go to the counter for service, most employees are ok. One woman always looks like she hates people, except for a couple of people that she knows. I always pray someone else opens up before she gets to me. OK, not that bad. She just needs to laugh a little and enjoy life. Decent amount of parking here, except for the lousy drivers that take up 2 spots or double park right in front (see my photo) Access to the boxes have different hours than the counter service area. See my other photo. read more

United States Postal Service - The hours for PO Box access - Post Offices Near Me - Arcadia, California

Awful customer service and rude employees On July 14th 2025 12:25pm. They charged me and then when their printer broke they told me that I wasn't charged and to pay again. The charge did go through and I did not even get to ship my packages. When the supervisor came out she told me it was only pending and that I wouldn't be charged even though I already was. I totally feel ripped off and am totally disappointed in the service that I got. read more

Terrible, terrible customer service at the counter I was in a hurry and use the machine instead of waiting on line. I asked an Asian woman with a long ponytail at the counter to send someone to help me at the machine. She ignored!! Then I asked her again. She made me to wait at the end of the other side of the counter for no reason. A service manager came out at the machine looking for me. Why did she make me to move around? Anyway she should know how to take care of customers read more

I honestly would not recommend going to this location. The line for counter service can be long, especially on a week day. If you want to mail a package, be ready to spend at least 5 minutes in line while there is only one or two workers to assist. The supervisor rarely comes out to help at all. They also do not pick up their phones, even at opening time. They instead make you drive over there just to talk to someone, which is an inconsiderate waste of time and gas. I have called the El Monte location and they are able to pick up their phone calls easily. This shows that they do not value their customers whatsoever and want to be closed permanently. read more

The lady service me was so patient and caring,she makes sure I had my tracking number,returned envelope properly inserted just in case. I had received my returned mail and very happy to let all know that this is now my to go post office !!! read more

I feel so much better after reading the reviews here. I thought it was just me, but it's not! This is the slowest postal service I have ever experienced. I usually go to a different location where the people behind the desks are quick, efficient and FRIENDLY. Here, they take 10 mins to help one individual, moving at a turtle's pace. And even if they're quicker, they don't give you a chance to validate the address and when you ask them if they put it in correctly, they just tell you they'll redo it. They give zero effs to provide good customer service. I'll never come here again (which I'm sure would make them happy since it means less work for them). read more

This is regarding the service provided by employee Rita. I was traveling for the past month and it was my first time living in apartments where the mailbox got full and the mails were uncollected outside of the timeframe. I went to the post office to track down the contents of my mailbox because apparently they take everything inside of the mailbox stop delivering you mail. Instead of helping me to let the courier know to stop withholding my mail and explain the process of mail holding when going on vacation, she told me "no one" when I asked her who I can talk to regarding releasing the mail. She sent me to the corner to wait for her supervisor where her supervisor was not present at the time. Her coworker was nice enough to help me when she completely ignored me when asked her if her supervisor was present after waiting for a while until no more customers were in line. When I left I was so frustrated because she didn't even look at me, so I went back and asked for her name. She sarcastically commented that I should tell her supervisor that yelled at her, where in fact, I didn't even get a chance to yell at her because her coworker was stepping out to do the job for her. As a former service representative myself, blaming on the customer and lying was the most unprofessional and childish thing I've ever seen. She fail to communicate and escalated the issue. There are people who either know how to communicate or care about their job looking for employment and it's a shame that this unprofessional individual is representing the post office. Please reevaluate her performance and consider hiring someone else! read more

I've been to this post office location plenty of times since I was young. They're pretty dependable, lines can get long during peak hours, but generally has everything and anything any other USPS office would have. In terms of service, sadly, your experience will greatly depend on who helps you. I've had amazing, super kind employees, but there are also the ones who don't greet you, hate you for no reason, and talk to all the other employees while fetching your items and taking foreverrrr. read more

United States Postal Service - Post Offices Near Me - Arcadia, California

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I submitted payment but, I still have not received confirmation of my payment or deduction from my bank account . I was told I would receive an application to submit payment, where is it? Come on , get with the program read more

absolutely terrible customer service everyone in here is extremely arrogant and not helpful at all. DO NOT COME HERE!!!

I think this place is fine. They get the job done. Meaning, I want to buy stamps, they sell them to me. I want to mail off packages, they process them accordingly. The only thing I don't like is, sometimes their mail chute gets jammed and nobody's around to clear it from the other side. Also, to no fault of the USPS, there's almost always a one-legged man in a wheelchair always asking for change. He's not very nice either. I've witnessed on two separate occasions where he and another patron were yelling and cussing at each other. Definitely sets an uneasy environment. read more

Service here seems to have improved! You can drop off prepaid packages inside during business hours without standing in line. When you walk in, the drop off cart is right behind the 2 self service kiosks!!! They have 3 self service kiosks total. There are 2 inside the PO which you can use to buy postage stamps or labels, buy tracking, weigh your package, scan your prepaid packages to get a receipt, etc. and generally there is someone available who can quickly answer a question. This location is great because you can do a lot of things after business hours! For people who work during the day, getting to the post office before it closes can be difficult!! - 1 self service kiosk which is located outside and accessible after hours - the weighing station is super helpful because sometimes I'm not sure how much my package weighs so I can't buy the postage online in advance! This station weighs and prints for you. - large drop off station to mail boxes or large packages - this is so handy if your package does not fit into a blue bin collection box!!! read more

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Rosa Maria is the best here. She's knowledgeable, efficient, and helpful. I came here to mail my passport renewal papers and she checked my papers to make sure everything was filled out correctly, looked inside the envelope to make sure I had everything I needed, double checked the date on my passport to make sure I filled out the correct forms (like, what!!), and made sure I used the express envelope and not priority because I needed it to be sent out ASAP. She had me step to the side to finish filling out what I needed (the other employee had me get back in line, which worked out because I got Rosa Maria). This woman had the line moving, was helping everyone out, and connecting a little with each customer. That is above and beyond service and that kind of quality is rare at a post office. I'll remember her forever. Somebody get this woman a raise! read more

The WORST service I've ever had. The carriers are so lazy that if our front gate is locked, they won't even TRY to buzz my unit. I never get any call to grant access, they just mark it as "customer refused delivery" and cancel my order. This is the third time this has happened!! read more

Getting the job done at US Post Office is always easy. I needed to mail a quick package and had to get it sealed and shipped here. The lady with blonde hair that helped me was quite short with words, and I took the cheapest option since it wasn't urgent. She later informed me that I had to pay an extra 20 cents for priority if I wanted to have them ship and label it for me, which was exactly what I needed. I'm not sure why she didn't open up with this instead after hearing my needs... I wish got help from a different window... read more

Why oh why did they get rid of the stamp machines!?! Staff was nice and courteous but I had to wait a half hour to buy a book of stamps! So frustrating. I miss the vending machines. Yes I know you can buy postage in the self serve kiosks but they are not stamp stamps, they are printed postage and just not the same for holiday cards. read more

United States Postal Service - Post Offices Near Me - Arcadia, California

Not many people (my age) mail things out anymore. To be fair, I come to return my purchases and sometimes Amazon packages. Keep finding the USPS so they can keep doing great work. My word of advice is to come during odd hours to ensure a short line. read more

Slow, excruciatingly slow. Rude too. The workers at the counters deserve a 0/5. The workers delivering the mail get a 5/5.

They never pick up the phone, I have been calling and calling and it keeps sending to the automatic voice message. I cant even leave a voicemail, and there is no other form of contact avalible. I got called by them at 8:30 at night, and I could not call back since it was out of thier office hours. Are you kidding me. Pick up the phone!!!! So dissapointed. read more

Sandi is the absolute worst, very very rude and unprofessional. She acts like she owns the place

The 2 stars is because I always feel uncomfortable in the morning when a man in his wheelchair is literally sitting outside with his sign asking for money.  He always says something derogatory to me making me feel violated.  I've reported it twice to a supervisor awhile back and saw him go out there to tell him to leave.  He continues to come back and I know the employees see him from inside and do nothing about it.  It's federal property and soliciting should not be allowed.  I hate always being harassed when I go here to pick up my mail.  :( Generally the postal staff are friendly but there is one woman there who doesn't even say hello or smile.  It seems she hates her job but shouldn't reflect that on customers. read more

Dropped off my passport renewal today and the lady at the counter was very helpful. Overall great experience!

Jonathon at the Post office was very helpful. I did not receive my package that was delivered. Jonathon contacted the carrier and the carrier found my package. There was a sub-carrier the day before and they put my package in the wrong mailbox. I appreciate Jonathan's follow up as well as the carrier who located my missing package. read more

I went to the Sierra Madre post office trying my luck out regarding taking passport photo and make appt to submit my renewal application. I was prepared for being told I need an appointment. The post office staff a nice lady took my picture and she looked at my application and helped me mailing it out via priority mail! I was so grateful ! She was professional and polite all the way ..... big thumb up! read more

This location is poorly managed. We regularly get incorrect mail delivered to our mailbox. When we return these mail, they repeatedly go to our mailbox! Additionally, the mail carrier handles our mailbox really roughly. He managed to damage the hinges and lock over a period of 2 years after we installed a new box. We have seen the door closed improperly multiple times. On several occasions, the door was not even locked! Over the years, we have had mail lost through this location, especially when sending out cards or any mail that looks like they contain gift cards. We have resorted to going to another location whenever we need to send important or valuable mail. There needs to be accountability and consequences for how this location is managed. Otherwise, this horrible service will continue. read more

They have the self service center unlike the other Arcadia usps. Makes everything so easy when you have the prepaid labeled packages.

So yes the postal workers here hate their job and the line is inefficient, but not every worker is rude here. They'll try to sell you additional services like insurance, faster delivery, etc. I try to come in the afternoon because it's not as busy in the morning. If I didn't have a PO box here, I would rather go to the Monrovia Post Office. It's way more efficient and well stocked with supplies. read more

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I usually go to fed ex bc the customer service isn't the greatest at USPS. The woman at the counter was not friendly, not pleasant, sighed when I asked for more tape to tape down my label. This reminded me why I don't go to the post office. read more

I appreciate US Postal workers! However, where are our mails these days? Just received more than 20 mails post dated February 1st through 25th on March 10, 2021!!! Tried to contact our local USPS but no one answers the phone. And when tried the USPS main line the automated system says try to reach local post office Maybe they are overwhelmed bc I feel that It has been sending us running around without being able to speak to someone about this. Perhaps I will need to make a trip down to the post office personally to discuss this matter. Update: Just realized that it was not our regular mailman making our USPS mail delivery. The other mail person was very good. Could it be the change of the mail person caused our mail to be delayed by one month???!!! I'll make a trip to our local post office and find out. Good luck! I hope you guys are having better luck with your mails than me read more

terrible customer service. their staff is rude and unfriendly. their worker named tinariwin or sometihng like that refused my package because it did not lay completely flat. i explained to her that it doesnt have to lay completly flat and other usps have accepted that exact same item from me multiple times witout even blinking an eye. she still refused to accept it even after i talked to the manage and explained that the pasadena location always accepts that item packaged as such. he dumbfoundedly looked at tinariwin and asked her if she can accept it and she just said ' the package has to lay flat". no it does not!!!!! i told them i was just going to go to pasadena and they would accept it so they might as well just accept it here. but they still refused. they should all be fired!!!! read more

Very good experience! Came in 30 minutes before closing and the lady who helped me was very nice and quick!

They need to change their staff. But then again, it is government run facility. Several years ago I had a 2 break ins into my old mailbox. I bought a more secure mailbox and wanted to reposition the mailbox about 5 feet from its current position to line up with my front door since the original position was obscured by my trees. I asked the post office manager if it was okay to do that and she said no I couldn't move it. Well tough, I did move it. My mail carrier (very nice person) didn't even notice and didn't give me any issues about it. read more

Manager is pretty friendly. He helped me all i need. All of the stuffs are nice to talk

0 stars for Sandi's rude attitude and work ethic. Sandi is very rude and gives a lot of attitude. Of all the 20+ times that I had to encounter her, all have been very unpleasant. Today, I've had enough. She always wants to take my phone with her gloves on so that she can scan the QR code. I've always hated that because I have 3 small kids and they all touch my phone. We all use my phone a lot so for a postal worker to want to touch my phone and touch everyone's packages, I decided I would hold my phone myself this time. So today, I waited until she noticed that I was waiting in front of her. There was no one in line. Even the other lady got up and looked at her to see what she was doing. She was playing with some coins and then finally saw me. I told her I have a package that needs to scan the QR code. She just puts her hand out. I asked if I can hold it. She then lets out a big sigh and grabs the scanner with attitude, scans my phone, then bangs it on the table. She then prints out the label and hands it to me. I said, "Can you do it?" She literally wants me to do her job now? I then said that I just didn't want her to hold my phone since she was just playing with some coins and her gloves were black and dirty from touching everyone's packages. We were both wearing masks too so obviously we still care to put on our masks. She obviously doesn't care about putting any bacteria or germs on my phone since it's not her phone. Sandi is just plain horrible of all the times I've encountered her and I never said anything until now. I use to always wipe down my phone with disinfectant wipes after she would hold it but this time, I decided to hold MY own phone. If Sandi wants to have a bad attitude with my wanting to hold MY own phone, then she really needs to be trained to deal with customers in a post office who would not want her touching their belongings. There's been a lot of horrible workers everywhere and Sandi is definitely one of them. read more

Bunch of incompetent workers, I explained to her that my package was sent from california to my house which is in california. Asked her why my package was all the way in Oklahoma and she's like ya it's in Oklahoma... no shit. I want to know why, and they just put me to the side and moved on with people. read more

Ugh, I felt like I was at the DMV...well, at least the way the employees carried themselves. They talked to everyone like the customers SHOULD know what they're doing, and if they don't then WHY DON'T THEY? Attitude time. Sorry if I didn't bring tape, but you don't have to scoff at me and wave rudely at the tapes and tell me to go buy some. Sorry if I didn't know how the mailing system works; I usually use a MAIL BOX and only come when I need to! Oh, and sure, try to price me for every little option you have by talking extremely fast with a frown on your face like I'm an automated machine that just says "yes" or "no". SORRY LADY, you deal with PEOPLE, so at least ACT like you want to be there. Btw, if there was a huge line, I could blame it on the employees being short-staffed, stressed, and overwhelmed. But no, there were about 2 or 3 of us, and we all got treated just as rudely. Not coming here again for postal service...would rather drive slightly further and come out like I just completed an errand and not like I just got trashed by a 60 year old Grinch-Lady. read more

When you aren't filing taxes on the very final day. When you aren't trying to get out all those Christmas cards at the last minute. When you aren't here in any of the rush times of the year like I was, it's a very short wait or any at all. It's almost like if you don't live in Arcadia, you wouldn't even know this Post Office was in this location. I was trying to get something out in the mail and decided to stop by for some more stamps. Usually most Post Offices would have those vending machines you can just put dollar bills or coins into. I was totally avoiding going inside but no one was in line. 2 people were already being helped. As I stepped in line, I hear "may I help you?" Why yes you can. I would like to buy some stamps. Decided to buy holiday stamps as I usually do every year. Last year was snowflakes. This year are the nutcracker series. I peeled one of the stamps off, placed it on the envelope, asked the man if I may give this envelope to him. Business professional and courteous is how I rate this place. Less one star for not having that vending machine in case I need to bypass a long line next time. Oh, and the business name is what I have on the receipt. Sorry if you couldn't find the listing on Yelp as Post Office or something easier. read more

I love that I can drop off mail at 8 am before work, before they open, before the rush and before all the crazies! There are few very rare times, I would go during their business hours, and when I do, their customer service is just alright. Nothing to rave about, they are just standard typical, I don't like my job but I work here. Note, never come during the holidays, it is by far the worst time to go to the post office. And they carry a lot of cute/fancy forever stamps. read more