COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with limited capacity. They are not sanitizing in between customers. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located in the back, but the lot can get full quickly. Parking spots are kinda tight. I prefer to park on the street and walk over. Establishment: The establishment itself is very clean, neat, tidy, and small. Staff: The staff here are very friendly and incredibly helpful. I had some trouble with the prepaid postage online, so I had to go into USPS to get some assistance. Phil was super helpful and informative. He walked me through step by step on what to do to make sure that the recipient got my package. You rock, Phil! They accept only cash and credit cards. There is no credit card minimum. read more

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I went to the post office to mail packages at 4:30 pm on 5/22/26. There was one lady was serving. I asked the question about the cost of the package, she treated me like a child. I understood what she said, but it showed other options of the cost on screen, I thought the cheapest one would apply. But the way she said was very rude. She should know better how to treat customer better. The location is convenient but it's still a ridiculous service and she does not care because it's a government job and not easily get hired. read more

Unreliable and unprofessional. The San Marino post office closes during arbitrary times. While there's a closed sign (see photo) when they should be open (11:30 am), you can hear the workers behind the doors talking and laughing with music blasting. This location has gone from a B+ to an F. read more

US Post Office - You can never know if it's open until you arrive to find out it's closed during business hours. - Post Offices Near Me - San Marino, California

The San Marino office works great, but they need to inform people that the USPS in general does not work great. In particular, Priority Mail is a joke. Your item will not get there in 2-3 days, and you are lucky if it gets to the destination at all. They need to communicate the deficiencies to their customers. One package that I sent did not get there at all, and another appears to be lost after 4 days. read more

This place was not very good customer service was bad and business was not efficient and staff was rude to me.

I had a package from eBay that was held up to a $0.66 postage not paid. It's last stop was at this USPS, but I'm glad I called them to see what the status was because I scheduled for a next day redelivery and it never showed up. Also, pro-tip: call the local usps and not the 800-ask-usps number if you want to talk to a person. They actually went and looked for my package and told me that I could come in and pay for the extra charge or schedule a redelivery and the driver would wait 3 minutes before leaving. Even more surprising was the fact that they picked up my phone call after only a couple rings. Also, for those working M-F 8-5, it's convenient that this location opens on Saturdays. Overall, I never would have thought that they would go the extra mile to look for my package, but I'm really glad they did. Now that the USPS issue is over, it's on to filing a complaint with eBay read more

This is the best post office in the surrounding area. The staff are always really nice, efficient, and helpful. There is plenty of parking lot and street parking. I used to live in Pasadena and would drive out of my way to drop off packages here because the staff is so much kinder than the usps employees at the Pasadena locations. They great me and say hi or ask me how my day is every time I come in to drop off my packages. Will continue to visit this location :) read more

First time visiting this location since the other location that I normally go to was closed due to construction on the street. I found parking in the back and it's a bit of a walk to get to the front (for me). Lots of parking in the back. It's a small post office with one person working. I have a box with label ready to go, just a drop off. There was no sign anywhere or any section indicated for drop off. I asked the gentleman working there and he said to drop it off at the counter and I see other 3 packages. Overall if they can have a sign that would be great. read more

This is a review for one of their mailmen. He's just not very good. It seems like he does things purposely I'll put mail out but it's not taken or if he takes it, it never gets to the destination. He has an attitude. He can never push the mail down the slot so it hangs for strangers to possibly steal. He's not friendly. Normally, I wouldn't write a review like this but just had to go drive to drop my mail at 510pm because he didn't take it! read more

It's a post office, but here's what's special about this location to me... Pros: 1. Convenient location on Huntington. 2. Sufficient parking on the main street, side street, and behind. 3. It has PO boxes which means the indoor drop box is open beyond normal business hours. 4. Some of the workers are actually quite nice and friendly. Cons: 1. Often long lines that move slowly. read more

Went in to attempt package shipment for NEXT day air to Chicago, the gentleman was super nice!!! He was trying to get my package to fit into smaller box so I don't have to pay so much. After few attempts we ended up having to us the same package I brought in. He knew my package needed to get there as soon as possible because item inside is frozen, he suggested that I come back on Monday for shipment instead of shipping out Friday because Sunday the package would just be sitting at the facility. From the moment I walked in to the time I walked out, it was such a pleasant experience!!! read more

I love this post office. Not only is it closest to me but they're always pretty fast, I know I'll be done in 5 minutes whenever I come here. They also sell gift cards and birthday cards which I feel is a nice touch :) read more

Mitchell & Rey are really nice people who work here! Because of them, this is my favorite post office to visit!

This is my weekend to do Yelp reviews. I'm try to think of something I can be the first to review. I thought this might be it, because it's almost like a secret location. I love this post office. It's always my first choice when I have to mail a package. The clerks are helpful and the lines aren't too long. For a post office, I guess it is, "as good as it gets". A larger lobby woud be more pleasant and something with marble and tile like Pasadena might be classier...Can you relocate? read more

The San Marino, California branch is by far the most friendly post office I've been to. The tellers are trusting, and always have good advice on how to best ship or mail items. During the holidays, like in the next couple of months, there will be hundreds of patrons out the door of this post office because it is so convenient and accessible. It's too bad they are never fully staffed however, as it always seems everyone is multi-tasking between packaging and mailing, as well as the vacation mail pick-up and large boxed orders from businesses. The staff are so nice, they let me slide a few cents if I promised to return the payment; I was back in 2 minutes to collect some change out of the ashtray! read more

The employees at this location are always friendly and helpful. read more

US Post Office - They have FedEx SEP2012 - Post Offices Near Me - San Marino, California

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So rude and not helpful when you apply for a P.O. Box. I feel the entire staff crew there do not want your PO Box business at their location. read more

The whole united post office system is messed up. A lot of new staff and manager( Maggie medina) and supervisor who don't know what they are doing and giving me all wrong information and attitude. So sad for our country going downhill. read more

always only one person working when there's a huge line. workers slow af.. stop being lazy

Fairly quick, professional, and efficient. Not very personable or friendly, but I don't really expect that from most post offices--I guess this is your average, normal post office? read more

This is the best post office I have seen. Despite the holiday season, there was no line, the customer service professionals were friendly, complimentary, calm, and on point. I had left the Alhambra PO (after waiting in line for 20 mins) to come here with my package to make a later USPS cut off time and get it sent in time for Xmas. The other post office told me I needed to repackage my box for the express shipping, but the employee here just taped the express tape all over the box and shipped it out no problem. She made me feel relaxed and taken care of. Wow! It's a bit out of my way, but I may start coming here to ship things more often. I like the "can-do" attitude! read more

Rosie single handily is the epitome of a sweet, happy, hard worker I'm so grateful for all of her efforts to help me

I'd give this post office 0 stars if I could. This is a review that's long overdue. This post office is the WORST usps I have been to. I've been there several times out of convenience and not choice and one time, their agebts chatted casually with a customer for 10 min after the transaction was over, completely ignoring the line. The other time, Phan, who is an extremely rude postal agent speaks without eye contact when approached. Their supplies are hardly refilled regardless of what hour you go in at and although I just needed one usps box so that I can pack my package, she dismissively told me to go at the end of the line. There were 8 people in line by the way. She also replied with excuses of their incompetency. I tried to call USPS to file a complaint but their phone system is as incompetent as their employees at this San Marino location. So I can only give you my warning here. Go if you have at least 30 min for a transaction of any sort (even if it's a question) and if you enjoy receiving attitudes and zero service. 5/13/2020 Just wanted to update that this post office has really changed their customer service up for better! read more

This is my updated review. It's been a while. Thank goodness, somehow they removed the nasty Caucasian lady who was mean, unkind and no help. Post office finally hired two new African America workers who were soooooooo nice and kind. Just wonderful to watch them to interact with customers. I'm not sure if the Post office also removed the Asian male worker who always tried to do his job but with a little bit strict tones of voice that I felt a little bit pressure from him. I'm not sure if he still works but the two new people (I should've gotten their names), they are lovely. I hope they keep working here. All of sudden, I felt want to come to this location. Because of the previous mean workers, I stopped coming to this location, and drove to Alhambra or Pasadena or even use an expensive UPS just to avoid to come to this location which didn't make sense to me because this location is so close to my home. But now I am back! Lovely experience today. read more

My dad works for the post office and when he doesn't want to take my packages or if I need to send something overseas, I go to this post office in San Marino. It is a quiet post office and it is small but they are efficient. They have adequate parking and I usually just park on the street. I have not had to wait more than 5 minutes when I'm in line. They don't try to rip you off by offering to send your first class mail priority mail. The good perk about having a dad that works in the post office is you know all the tricks about shipping. You can drop off your eBay packages and they will just throw it in the back so your packages will go out super fast. Their lobby is small but it gets the job done. They're more than willing to give you boxes and answer your questions. They have better business hours too as they are open late on the weekends for those last minute deliveries. read more

Super friendly, helpful postal workers at this location! They're open late on weekdays and on Saturdays (not sure about hours because website is usually not updated; will check). How often do you receive service with a sincere smile? And do they volunteer suggestions about the fastest way to mail your stuff and leave? Every time I've been here, they've been so ready to help me, from picking out stamps to mailing off a package through their self-service machine. It's self-service, and they will still help me out. The only gripe, which is minor, is its location. Since it's located near the intersection of San Gabriel and Huntington, it can be a hassle to maneuver your way through the cars waiting at the intersection. The best way to arrive and leave is through the small residential street near it. read more

Not good! I don't come here very often, but when I do, there's always a long line and only one cashier. This is horrible! read more

This Post Office is Awesome! They are super nice and its safe and the people have been working there for a long time. They know their stuff and they are super friendly! Line gets kind of long, but only looks that way because the space inside is small. You can go faster if you want to mail something by going to the APC or Automated Postal Center. In the afternoons, a nice guy is there to help you through it. There isn't bullet proof glass here either like in Los Angeles. Parking is street, or lot in the back (tiny lot though) read more

All the people that are complaining about this USPS location clearly have never been to any other location in L.A. This is by far the best USPS in L.A. If you are complaining about the lousy service here, I suggest you check out the USPS on West 6th Street in Koreatown. I am willing to drive extra 20 minutes just to come here to ship out my stuff. Plenty of FREE street parking, two very speedy clerks, clean, and there is absolutely no line here. read more

Sharon, the Caucasian lady, is constantly rude to everyone, but especially to the Chinese customers that come in. I've witnessed her on multiple occasions berate and talk down to customers who were being nothing but nice to her. She rolls her eyes and makes little remarks that are so degrading and unnecessary. Considering the demographic of this post office, you'd think she would be more considerate. If she hates what she does so much, she shouldn't work in the front desk. I most definitely do not feel comfortable having my elderly mother come to this location. read more

In comparison to other Post Offices that I have been to, this office is the best. The employees are very nice and courteous. Love it!! Not only that, they will help you not overspend. read more

US Post Office - Thought the flower on the pens were nice - Post Offices Near Me - San Marino, California

San Marino post office was so helpful. They were able to track my package and put it on hold for me to pick up. I accidentally inputted the incorrect shipping address for an item I ordered online. Thank you San Marino USPS and Luis. read more

Everything is great about this US Post Office except for its location. As the only post office in San Marino, I really think they should be on the North bond of Huntington Drive instead of South and bordering Pasadena/San Gabriel. It just makes no sense for residents to drive almost outside of the SM to get to their mailboxes. Services have been great and efficient. Drive-thou mailbox in the back. read more

This location is a bit on the rough end. The one consistent part seems to be the long line and a lack of cashiers. This particular case I unfortunately was in another line about 7-8 people deep. I believe an older lady had to sit on a table during the significant wait if my memory serves me correct, as only 1 cashier was available to assist. I suggest only going to this location during non-peak hours...but of course, most folks who work will find that difficult. You may find that traveling to a further office than this one may actually save you time. That's what I do now. Good luck. read more

I had a friend pickup a new pickleball paddle that was shipped to the PO box I've had here since 1985. I gave him several documents to show the staff: 1) a copy of my CA driver's license with MY PO BOX LISTED AS THE ADDRESS, 2) the USPS tracking information printed on a sheet of paper, 3) a copy of the email correspondence between the shipper and I, and 4) a letter signed by me, authorizing my friend to pickup the paddle shipped from Pickleball Central. My friend called me and told me the "supervisor," a Filipino man, said he "had a problem with this..." My friend was not able to pickup my paddle. When he told me about this man, I recollected another incident in the past that depicted this man's utter stupidity and lack of reasoning ability, and perhaps other mental issues, as well. Moral of the story - You'll just have to deal with it! --- As you may know, unfortunately, there's nothing we can do regarding postal / governmental staff incompetence.... read more

Self service kiosks: None available (they used to have one but it has been removed) Staff: Severely limited in numbers (at anyone time, they is usually only one individual working at the front counter Lines: Constant and never ending (very slow employees) read more

This post office is much better than the one in Pasadena on Colorado, which has parking meters that limit you to 30 minutes. This is a problem if you have specific shipping requirements which take up a lot of time (or if there's a long line). But this post office location isn't too far away and the parking is plentiful, in a less traffic congested area. This means there's less urgency and rush in service. read more

On a weekend I attempted an international delivery of a box at the San Marino branch USPS. Mitchell, a USPS worker at the San Marino branch, was working at the time. When it was my turn, not only did he not greet me, he spoke to me in a very rude attitude. My box includes several brand new newborn clothes items, breastfeeding manual pump, and other new born accessories that were to be delivered internationally urgently to a family member in need (The tags, packaging, and supportive items of the clothing were removed to ensure proper fit and a lighter overall weight). However, Mitchell spoke to me seemingly to give me all these excuses why I cannot send my box internationally. At first, he said, "you cannot send old clothes". But I said everything is brand new. Then he said "you cannot send vitamins", but I did not have vitamins included with the items. Then I asked him for a quote. He showed me the quote, but I was given many different prices. I tried to clarify the price for the fastest shipping. Mitchell gave me a price which was different from what is shown on the screen. And in a rude an impatient way he said the price on the screen is not the actual price. Since it was an urgent package, I initially agreed to send the package. He gave me an international form to fill out, and he specified I have to list out the items in the box in detail. I filled out the form with item names and quantities. However, I ran out of space because there were only 4 lines to describe the items. Then I asked him for a new form so I could fix it and condense all the description in the allotted space. However, after looking at the form that I previously wrote, he yelled at me asking "why did you write your items in detail?!". I explained to him because I was following instruction, and that I could scrap this form and write a new one. But he still continued to harp on that I should not have written it that way. He gave me another form, but since I was extremely angry, I left. Mitchell's attitude is very unprofessional and tarnishes the image of San Marino USPS and the USPS reputation as a whole. He is not suited for customer service at this time and should be retrained. He should at least smile more and use courtesy phrases such as "please, thank you, and excuse me". A customer service representative should be patient and understanding regardless of a bad day. There is no excuse for an unprofessional and rude behavior, especially when I as a customer was courteous to him since the beginning. The same day I went to the USPS Temple City branch to send out the same package. The lady customer service representative was courteous, professional, and nice. She did not give me any excuses, and she remained kind with me all the time. She explained what I should do and prepared my package for delivery in 5 minutes. read more

My star rating is for condition of premises not staff behind the counter. Once again I walked into this Post Office on Sunday to pick up my mail and found the lobby with overflowing trash cans and the floor littered with trash. I can't for the life of me imagine how the management can lock up Saturday and leave the lobby in such a state. I don't know of another business that would not keep their establishment clean. No excuse San Marino PO, that your customers should have to step over trash to get to their mail. read more

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This is a small post office. It doesn't have a self serve kiosk. All post offices should have one.