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US Post Office

3.4 (56 reviews)
Closed 9:00 am - 5:00 pm

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Photo of Won K.
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2 months ago

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20 days ago

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3 months ago

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1 year ago

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Photo of L. G.
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6 months ago

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5 months ago

They are really kind and happy to help you complete your mailing transaction. They go above and beyond regular postal service!

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1 year ago

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10 months ago

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6 months ago

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Photo of Sara P.
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8 months ago

Junior is so kind and helpful. He makes sure that everything is done with excellence. He is a GEM of USPS!

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8 months ago

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1 year ago

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1 year ago

Junior provided me with great customer service. He really went out of his way to help me.

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Photo of Dee M.
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2 years ago

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2 years ago

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1 year ago

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1 year ago

Junior is amazing! I was so stressed about moving big boxes and Junior made the process so much easier and was so understanding.

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Photo of B S.
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2 years ago

Lots of clean parking. Okay wait times. Usually 3-5 people in line. Okay staff. Organized location. Open Sat.

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1 year ago

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Photo of B B.
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6 months ago

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1 year ago

I have had the most pleasant and informative experience communicating with Evelyn urbayan .thanks again

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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Photo of Anita H.
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2 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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Photo of Zoe K.
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9 years ago

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5 years ago

Unbelievably rude and unhelpful woman working at the counter. Would not give me two seconds to write a return address on the box.

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5 years ago

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5 years ago

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3 years ago

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3 years ago

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6 years ago

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5 years ago

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6 years ago

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US Post Office

US Post Office

(249 reviews)

I find this Post Office the central point of mail for the Pasadena area. I was so afraid that it…read morewould be in the fire burn area last year, but am happy to see the building untouched. There are many ways to send mail there and the location has Mail pickup a little earlier and later than other Post Offices.

Walking into this place feels like entering a live-action social experiment where patience goes to…read moredie. Line? Not a line but a full-blown pilgrimage. You start inside, then get promoted to the outdoor expansion pack because apparently square footage is optional here. By the time you reach the front, you've aged emotionally. Staffing situation: one employee holding down the entire operation like it's a one-woman Broadway show except the performance is titled "Please Wait... Forever." Every window moves at the speed of dial-up internet in 1998. You could mail a letter and receive it back before your turn gets called. Will call? That's not will call. That's won't call. Packages go in, but retrieving them feels like trying to access a hidden level in a game with no instructions. And let's talk about the atmosphere. A fascinating mix of confused customers, restless energy, and a few random characters just lingering like NPCs with unfinished quests. Highlight of the visit: being told nothing, slowly. If you're planning to come here, bring: - Snacks - Water - A folding chair - Possibly a will and testament On the bright side, if you survive the experience, your patience stat will be maxed out for life.

US Post Office - It's 9:15 AM and there's already a line outside the door SMH

US Post Office

(69 reviews)

Wow, what can I say? Not a pleasant experience at all, unfortunately. And this was two days before…read moreChristmas. My cousin needed a box for a white elephant exchange and an Apple gift card. This post office had both items, fortunately. There was only one other person ahead of us and the lady working at the counter was exchanging familiar holiday pleasantries with her, maybe taking just a tad bit too long. But whatever. When it was finally our turn, her tone and attitude did a complete 180. This seemed really odd to me, but then again, this is the post office. And I figured it would be a quick in and out; at least that's what I thought it was going to be. Every answer and sentence from this woman was curt and just super impersonal, like she didn't like the fact that we were there in the first place. No holiday pleasantries for us, I guess. And all we did was walk in. Things got worse after that. Apparently the Apple gift card he wanted to buy wasn't working and accepting money for whatever reason. And so she asked us to grab another one. That one didn't work as well. But she had already charged his card. 15 minutes later, after some computer keyboard magicianry, she ended up having to give only partial cash back from the total gift card amount since they didn't have enough cash on-hand in the register. The rest came in a money order that she had to process as well. So now we're being inconvenienced with having to carry around money orders because - for reasons that were really never made sense - the gift cards wouldn't take any money. Another staffer was there, maybe a manager, who had to put in his code in the computer to authorize these transactions. I told him maybe they should pull all the Apple gift cards from the shelves since they don't apparently work. He completely ignored me. Didn't even look my way. In the end, his colleague could barely muster up an apology for a 15-minute interaction that should've taken a couple minutes. I think I may have heard a whispered or muttered "sorry about that" at the very end. LAME!

Jeff at the counter went out of his way to help me, amazing customer service. I went in around noon…read moreand there was no wait. Parking was easy with handicap spaces. They sell supplies and there are mailboxes for rent. It's a good location.

US Post Office - Inside

US Post Office

(78 reviews)

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are no hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the establishment, and it's shared with other businesses. The lot rarely ever gets full though. So don't worry. Each parking spot is pretty wide. You can also do street parking. Take your pick. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and knowledgeable. This is one of my go to post offices in my area. I enjoy coming here because everyone who works here are super reliable, efficient, kind, and helpful.

Unreliable and unprofessional. The San Marino post office closes during arbitrary times. While…read morethere's a closed sign (see photo) when they should be open (11:30 am), you can hear the workers behind the doors talking and laughing with music blasting. This location has gone from a B+ to an F.

US Post Office

US Post Office

(121 reviews)

The family still has a PO Box at this old school location so we come by once in while to collect…read morethe mail. They used to have the doors open 24 hours to access the boxes but things have changed and crime is up and homeless have slept in the buildings overnight.

I have been coming to this post office branch for over 15 years. I used to look forward to it as…read morethe staff is very nice and friendly. I noticed the past couple of years at the lines are impossibly long at all times. I believe they may be understaffed. What's most upsetting to me is there is one employee who is so pushy. I once went in about half an hour after they closed to use the self-service machine and he literally made me stop mid-transaction and leave because he "wanted to go home'. I would expect that he would offer his help to help me finish my transaction more quickly. At least 50% of the time the machine does not read the QR codes. I either have to try the transaction multiple times or I have to enter the tracking number manually which invariably generates an error. Another time I walked in and granted it was one minute before closing but the doors were still open and he actually walked me back out after I was inside. Is it my fault that he didn't lock the doors when they were supposedly closed? I find it extremely frustrating. I have a job during business hours and often have to rush there just before closing. Because of these recent experiences I find myself looking for any other shipment service that I prefer to use instead. They're also open longer hours.

Box & Ship - Barely any of my original  packing material used, loosely

Box & Ship

(39 reviews)

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

We have used box and ship for years with positive results. However, last Saturday I arrived at 9 AM…read moreexactly and until 9:20 and they still had not opened. This is the second time this has happened. their website indicates the they open at 9:00. Disappointing that this business cannot keep an opening schedule.

US Post Office - postoffices - Updated May 2026

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