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    US Post Office

    2.4 (93 reviews)
    Closed 9:00 am - 5:00 pm

    Services - US Post Office

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    Linh Y.

    I was driving on Colorado Blvd on my way to work. I thought to myself... where is the post office in Pasadena. Well, right when I looked up and turned to my right, I saw United States Post Office Pasadena LOL. I was like no way... the universe just answered my question or perhaps I did subconsciously LOL. Anyway, during my break time, I walked over here to drop off an Amazon return item that I had to package and seal which wasn't too bad. It's a small post office that has maybe 2 or 3 stations and some P.O. boxes available. The line was short with two people ahead of me, however, it was about a 10 minutes wait before it was my turn. There was only one person working behind the counter. Once I got up to the counter, it was scan bam thank you mam... 10 secs and I was done and out LOL. The staff was pleasant and nice. I'll be back to use this post office in the future. Funny, I've walked on that side of the street before and never noticed this post office. I guess we don't see it until we're looking for it. So start looking around your surroundings... it may surprise you and answer your questions LOL.

    Ann W.

    You have signs that say "Mask or face coverings are required inside our lobby" yet when I calmly pointed out to a clerk that a customer refused to put one on after I asked politely, she said that nothing can be done. If something is "required," as it should be with a surging covid omicron, you should at the very least ask the unmasked to comply and then not serve them if they don't. The customer was rude to me saying "take care of yourself!" yet the clerk was more friendly to the selfish customer, perhaps to appease the bully? - while I and everyone else in line - maybe 20+ people - were being respectful to each other by wearing their masks indoors. Something is certainly wrong here! Follow what you post. Guidelines from the state are there to protect all. Yet you allowed the selfishness of one person be allowed at the expense of everyone who was being compliant. To the man who thinks I should "take care of myself"... I did! And I take care of others by respectfully wearing a mask during an outbreak. But you, sir, are simply selfish. (And it certainly didn't help that you were watching something out loud, forcing everyone to listen to your show while you laughed and spewed your potentially harmful germs for others to endure.)

    This mail carrier physically and verbally assaults customers when they inquire about the ongoing mail problems.
    E=mc² E.

    The mail carriers at this post office are outright Rude, inept and abusive mail delivery carriers at this station. Today on 12/14/2022 at 11:01 AM this USPS worker/carrier pictured below both physically and verbally assaulted me after I inquired her about the ongoing problems with the mail not being delivered. Today on 12/14/2022 at 11:01 AM This mail carrier displayed a very nasty, degrading and outright dehumanizing behavior towards me, the customer. I have already spent over $32 trying to get a letter delivered to my neighbor. I have tried to mail it multiple times, and each time this mail carrier flops. She does not deliver our mail properly in this apartment complex. There is a history of ongoing and long-standing problems with our mail not being getting delivered. I have spent a total of $32 attempting to deliver a letter via registered, tracked, signature confirmation to my neighbor, who lives in the apartment unit directly across from me. I have attempted to mail the same exact letter multiple times, due the neighbor never getting the letter and I never getting any return receipts. So today at 10:57 AM, So I finally see this mail carrier deliver the mail only at the mail boxes. She never goes to my neighbor to knock on their to deliver this signature confirmation letter I paid money for, nor does she knock on my door. But she falsely scans it as "Delivered: Left with Individual", which is an outright lie! (I know this because I had these letters on text notifications and I received a notification literally 30 seconds after I see her pass our units with that "Delivered: Left with Individual" notification. No one came to my door to knock and no one knocked on the recipient's door. I go to the apartment mail boxes and see the letter. I take it and track down this mail carrier several feet away. I ask her about the inaccuracy and the constant, ongoing problems with our mail not getting delivered properly. I ask why every time I try to send a letter with signature confirmation to my neighbor that she does not deliver it and I never get any receipts back, which is what I paid for. She grabs the letter from me and refuses to give me the letter back. I ask her what her name is and she refuses to identify herself. I try to turn on my camera to document this mail carrier and while I'm trying to turn on the camera, this mail carrier physically pushes me screaming that she doesn't want to be filmed. I informed her that I will be contacting the US Postal Inspector General and she arrogantly told me to "go ahead!". She is quite comfortable in her cockiness, as if she is certain no one will hold her accountable for her atrocious behavior. (Some of these mail carriers are straight ghetto in handling things and doing their job that they get paid for.) She has zero customer service skills. The mail carriers at this station outright lie to your face and register false tracking information. In addition, this mail carrier also curses and calls me degrading names like "weirdo", essentially both physically and verbally assaulting me. I wanted to speak to the station manager first before putting this incident out in public on social media, but I cannot get through to any live person. Oh well, guess it's going to be public. So I am documenting this on Yelp and I've filed with the USPS Inspector General. These people need better home training, let alone customer service training. A dog knows how to act and behave better than these mail carriers.

    Star Z.

    Pamela, your worker Anush(Armenian) allows Armenian people to cut in front of the line and send out urgent mail when there are 20 other people in line waiting to do the same. I am Armenian myself and understood their conversation and would like to address several things to you in regards to the poor customer services skills and attitude portrayed by Anush. When it came to my turn I had to fill out my paperwork in the lobby when 5 minutes ago she allowed her friend or family member to fill out the same form right in front of her. I wasn't born yesterday Anush. You're a sneaky person that needs to be replaced. Allow me to depict the scene for you....there's 20 of us in life, a lady comes in while Anush is assisting another customer stating the following in Armenian: "I need to send this out urgently it's important." Anush begins to assist her on the side but when she hears me say I'm sorry we all have mail that needs to go out. Probably not assuming I'm Armenian, she tells the girl, the girl back there is talking about us, I can't do it right now. Ohhhh, If I didn't say excuse me....you were going to allow her to cut? For what reason? Maybe because she's the same race as you???? Anyway, Anush proceeds to put me on blast that she's not doing anything for her but clearly the lady stood there and sent out certified mail. But the audacity you have to yell at me from your counter when I tell you that I understood your conversation. Based on the reviews below it seems as though this postal service just hires racists folks. So sad. Attached is my receipt for proof that I was there but I dared not to send mail out with this WITCH (she legit looks like one) as she would have trashed my mail. I'm honestly so disgusted. The new bitter Betty on the block is Anush. (Read all reviews to understand comment) IF YOU ARE UNHAPPY WITH YOUR LIFE STAY HOME!!! Someone more deserving can take your place and provide better customer service.

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    4 years ago

    I ended up going to another post office closer to home and receive far better service and assistance.

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    5 years ago

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    3 years ago

    Super super slow. Came by to drop off something at lunch break. Waited for 45 minutes in line. The staff is very inefficient

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    4 years ago

    The people have always been helpful, lines go faster than other post offices. Over all pleased with the services here

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    9 years ago

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    5 years ago

    Great P.O.! Friendly, efficient service. I go out of my way to come to this branch. Keep up the good work!

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    Page 1 of 3

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Ken, Esther, Kay are some of the most wonderful people this world has to give.

    Mentioned in 4 reviews

    Read more highlights

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    Box & Ship - Barely any of my original  packing material used, loosely

    Box & Ship

    (39 reviews)

    I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

    We have used box and ship for years with positive results. However, last Saturday I arrived at 9 AM…read moreexactly and until 9:20 and they still had not opened. This is the second time this has happened. their website indicates the they open at 9:00. Disappointing that this business cannot keep an opening schedule.

    The UPS Store

    The UPS Store

    (176 reviews)

    Just adding my 2 cents. This is the closest UPS location for me, and have been here numerous times…read moreover the years. Service can be brusque; perhaps their reasoning is they are a necessary service with a guaranteed group of core customers, so why indulge them with courtesy? The office can be messy, in part because it's definitely on the small side, so lots of boxes are placed in areas where customers go. I now only come to this branch if I have a simple task, like bringing in a package that is already properly taped up and already has a label that can be easily scanned. Even then, you are asked to place your item on the stack of boxes in the middle of the store. Anything more complicated, or requiring more assistance, I go to the UPS by Vons on Colorado.

    Wtf is wrong with this place? I've been here twice and the lady with the covid mask is still rude…read moreas hell. She's like the UPS Store Darth Vader. It's hilarious how they have these stock images on their home page with staff and customers smiling and engaging in pleasant interactions. None of that occurs here I can tell you that. I only come here because it's on the way home and the other spot a few miles away is too much of a hassle with parking. My first visit she scolded me about not having the box with the scan code, which I had forgot to bring. Sure, that was my fault, but she made it seem like I had committed treason. So I just walked out. Well, this time around I figured maybe she was having a bad day. I had my return with the scan code. After greeting her and getting zero response (shocker!), she goes ahead and scans my phone. Then she prints the return label and just hands it to me and demands that I put it on the box. I ask where and she says "over the old address!" Yo, isn't that your job lady? And then she gruffly tells me to just put the box on top of a whole bunch of other boxes that were just sitting in the middle of the store. So I guess I work here now! And why the eff is there a pile of boxes in the middle of the store anyway? Which brings me to another gripe: this place is disorganized as hell. There are boxes lying around everywhere and the counters barely have any space to do anything. Just piles of paper, stationery, knick knacks, the Epstein files, you name it. It really makes you question how thorough they are with your packages. Seriously. Thanks to Yelp, you can see how others feel about this place. On some of these reviews, their business manager replies with a lame cut and paste message apologizing and claiming they'll look into it. Lulz, yeah right. Your problems are still there! Get a clue, man! Avoid this store if you can.

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (90 reviews)

    FedExpress Office Printing & Shipping Service Center is located at 1735 East Colorado Boulevard…read morePasadena, California 91106. It is very close to Pasadena City College and very convenient for me. It's a lot cheaper than my purchasing all the equipment and putting it in a small room. I needed to make some copies and fax some important papers. I entered the store and was greeted by a smile and a hello from the staff. I had some questions concerning the multi-purpose self-service machine. I needed to insert my credit card and adjust some settings. My papers were quickly processed. I am very impressed with the training program that FedEx must have in place. There's plenty of parking in the parking lot behind the store. There is also off street parking on the side streets perpendicular to Colorado Boulevard. I will continue to be a loyal customer. I couldn't be more pleased with the service I received.

    This place is great, mainly because of one employee there. I don't do much printing, so I wasn't…read moresure what to expect, but Destiny was incredibly helpful. I had a large order of color copies, including one that was a bit tricky, and she went out of her way to help troubleshoot a sizing issue I was having. Her willingness to take the time and be thorough made a real difference. Too often, experiences like this can feel rushed or impersonal, so it was refreshing to work with someone who clearly cares about doing the job well and pays attention to details. Destiny's professionalism and positive attitude really stood out, and I hope her efforts are recognized.

    US Post Office - postoffices - Updated May 2026

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