I wasn't planning on writing a review, but an unpleasant experience today made it hard to ignore. This is my go-to post office simply because it's the closest to my home, not because it's a pleasant place to visit. It is consistently understaffed, usually with only one or two employees working at a time. Today, I stopped by to ship a package and, as usual, there was a line. Two employees were on duty, but one spent a long time with a single customer while the other tried to keep the line moving. It quickly became apparent that the employee and the customer knew each other, as the interaction felt more like casual conversation than a transaction. Even after that customer left, both employees continued chatting and moving around with packages while customers waited. The experience was frustrating and made it feel like customer service was not the priority. Parking only adds to the inconvenience. Although there is street parking and a small lot in the back, everything is shared, making it difficult to find a spot. Unless you have no other option, I'd recommend using a different post office if possible. read more

Never knew this post office existed until recently. Parking is in the back, but you need to drive through an alley to get there (which is fine). Was in and out within 2 minutes. There was only one employee at the front counter and she was very nice. read more

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No lines quick easy service - parking is a little bit of a challenge. Back parking lot unless lucky to find street parking read more

US Post Office - Back Parking lot for US post office - have to access thru an alley but there's not much parking other than the street - Post Offices Near Me - Pasadena, California

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I was driving on Colorado Blvd on my way to work. I thought to myself... where is the post office in Pasadena. Well, right when I looked up and turned to my right, I saw United States Post Office Pasadena LOL. I was like no way... the universe just answered my question or perhaps I did subconsciously LOL. Anyway, during my break time, I walked over here to drop off an Amazon return item that I had to package and seal which wasn't too bad. It's a small post office that has maybe 2 or 3 stations and some P.O. boxes available. The line was short with two people ahead of me, however, it was about a 10 minutes wait before it was my turn. There was only one person working behind the counter. Once I got up to the counter, it was scan bam thank you mam... 10 secs and I was done and out LOL. The staff was pleasant and nice. I'll be back to use this post office in the future. Funny, I've walked on that side of the street before and never noticed this post office. I guess we don't see it until we're looking for it. So start looking around your surroundings... it may surprise you and answer your questions LOL. read more

US Post Office - Exterior - Post Offices Near Me - Pasadena, California

Honestly really disappointed in their service here. I came with 20 minute left before closing and been waiting in a really long line. By the time I got to the front desk the lady helping me was entering the stuff for the address and when she realized that it was for outside of the US she told me that she can't take it because they're closed and I have to fill out a form and she doesn't have time to input. I wasn't sure what the protocol was but I been in line for 20 minutes it would've been nice if they're not taking in additional international shipping that they made that clear. She directed me to go to another USPS that was still open? There were still people behind me so it's not like I'm the last person and I'm sure that if the door was open and we were being helped they can't just turn people away like that? That was real disappointing to be turned away. Not to mention she was not sorry at all. They just seems really phased out by their job. Sheesh. read more

Horrible service. The woman who has been at the counter for a few years should probably retire. Make room for others who like serving and helping people. If management cares. Replace this woman or have her work in the back office only. Check the other reviews you will notice a pattern. read more

You have signs that say "Mask or face coverings are required inside our lobby" yet when I calmly pointed out to a clerk that a customer refused to put one on after I asked politely, she said that nothing can be done. If something is "required," as it should be with a surging covid omicron, you should at the very least ask the unmasked to comply and then not serve them if they don't. The customer was rude to me saying "take care of yourself!" yet the clerk was more friendly to the selfish customer, perhaps to appease the bully? - while I and everyone else in line - maybe 20+ people - were being respectful to each other by wearing their masks indoors. Something is certainly wrong here! Follow what you post. Guidelines from the state are there to protect all. Yet you allowed the selfishness of one person be allowed at the expense of everyone who was being compliant. To the man who thinks I should "take care of myself"... I did! And I take care of others by respectfully wearing a mask during an outbreak. But you, sir, are simply selfish. (And it certainly didn't help that you were watching something out loud, forcing everyone to listen to your show while you laughed and spewed your potentially harmful germs for others to endure.) read more

US Post Office - Post Offices Near Me - Pasadena, California

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The mail carriers at this post office are outright Rude, inept and abusive mail delivery carriers at this station. Today on 12/14/2022 at 11:01 AM this USPS worker/carrier pictured below both physically and verbally assaulted me after I inquired her about the ongoing problems with the mail not being delivered. Today on 12/14/2022 at 11:01 AM This mail carrier displayed a very nasty, degrading and outright dehumanizing behavior towards me, the customer. I have already spent over $32 trying to get a letter delivered to my neighbor. I have tried to mail it multiple times, and each time this mail carrier flops. She does not deliver our mail properly in this apartment complex. There is a history of ongoing and long-standing problems with our mail not being getting delivered. I have spent a total of $32 attempting to deliver a letter via registered, tracked, signature confirmation to my neighbor, who lives in the apartment unit directly across from me. I have attempted to mail the same exact letter multiple times, due the neighbor never getting the letter and I never getting any return receipts. So today at 10:57 AM, So I finally see this mail carrier deliver the mail only at the mail boxes. She never goes to my neighbor to knock on their to deliver this signature confirmation letter I paid money for, nor does she knock on my door. But she falsely scans it as "Delivered: Left with Individual", which is an outright lie! (I know this because I had these letters on text notifications and I received a notification literally 30 seconds after I see her pass our units with that "Delivered: Left with Individual" notification. No one came to my door to knock and no one knocked on the recipient's door. I go to the apartment mail boxes and see the letter. I take it and track down this mail carrier several feet away. I ask her about the inaccuracy and the constant, ongoing problems with our mail not getting delivered properly. I ask why every time I try to send a letter with signature confirmation to my neighbor that she does not deliver it and I never get any receipts back, which is what I paid for. She grabs the letter from me and refuses to give me the letter back. I ask her what her name is and she refuses to identify herself. I try to turn on my camera to document this mail carrier and while I'm trying to turn on the camera, this mail carrier physically pushes me screaming that she doesn't want to be filmed. I informed her that I will be contacting the US Postal Inspector General and she arrogantly told me to "go ahead!". She is quite comfortable in her cockiness, as if she is certain no one will hold her accountable for her atrocious behavior. (Some of these mail carriers are straight ghetto in handling things and doing their job that they get paid for.) She has zero customer service skills. The mail carriers at this station outright lie to your face and register false tracking information. In addition, this mail carrier also curses and calls me degrading names like "weirdo", essentially both physically and verbally assaulting me. I wanted to speak to the station manager first before putting this incident out in public on social media, but I cannot get through to any live person. Oh well, guess it's going to be public. So I am documenting this on Yelp and I've filed with the USPS Inspector General. These people need better home training, let alone customer service training. A dog knows how to act and behave better than these mail carriers. read more

US Post Office - This mail carrier physically and verbally assaults customers when they inquire about the ongoing mail problems. - Post Offices Near Me - Pasadena, California

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The only have one person working at a time and the line is always forever long! I avoid the post office but the item I needed to return only does post office. 30 minutes to drop off a box!!! read more

I came in on a rainy day with no label and my item unpackaged, and the blonde Armenian woman at the front--Anush or Anooshuh, I believe, based on other reviews--was so kind in packaging my item for me quickly, even suggesting the more economic packaging option for me. There was a line ahead of me and she was so efficient in assisting everybody. Made my day a bit better! Hope she is blessed and has a great day. read more

Pamela, your worker Anush(Armenian) allows Armenian people to cut in front of the line and send out urgent mail when there are 20 other people in line waiting to do the same. I am Armenian myself and understood their conversation and would like to address several things to you in regards to the poor customer services skills and attitude portrayed by Anush. When it came to my turn I had to fill out my paperwork in the lobby when 5 minutes ago she allowed her friend or family member to fill out the same form right in front of her. I wasn't born yesterday Anush. You're a sneaky person that needs to be replaced. Allow me to depict the scene for you....there's 20 of us in life, a lady comes in while Anush is assisting another customer stating the following in Armenian: "I need to send this out urgently it's important." Anush begins to assist her on the side but when she hears me say I'm sorry we all have mail that needs to go out. Probably not assuming I'm Armenian, she tells the girl, the girl back there is talking about us, I can't do it right now. Ohhhh, If I didn't say excuse me....you were going to allow her to cut? For what reason? Maybe because she's the same race as you???? Anyway, Anush proceeds to put me on blast that she's not doing anything for her but clearly the lady stood there and sent out certified mail. But the audacity you have to yell at me from your counter when I tell you that I understood your conversation. Based on the reviews below it seems as though this postal service just hires racists folks. So sad. Attached is my receipt for proof that I was there but I dared not to send mail out with this WITCH (she legit looks like one) as she would have trashed my mail. I'm honestly so disgusted. The new bitter Betty on the block is Anush. (Read all reviews to understand comment) IF YOU ARE UNHAPPY WITH YOUR LIFE STAY HOME!!! Someone more deserving can take your place and provide better customer service. read more

US Post Office - Post Offices Near Me - Pasadena, California

Been to this post office several times with a big gap in between and it's always the same thing workers are always handling other business besides helping clients. Either they need to replace the bad attitude workers or their work equipment because supposedly their things are never working. read more

The customer service here is horrible. The lady working here is incredibly rude, demeaning, and just awful. She really acts like she hates her life and is taking it out on every single customer I was in line with. Never going back here again. read more

This is my local post office but I no longer come here because Betty is by far the rudest and often intentionally mean postal worker I've ever met in my life. I have an online business so I drop off packages daily, and without fail I see her constantly yell or belittle customers in addition to nitpicking packages every single time I visit this location while she's working. There would be some days she asked me to leave packages in the drop box and then other days to leave them on the counter but no matter how closely I followed her instructions, she yells at me and usually everyone else anyways. I can understand disliking your job, but encountering her bullying on a daily basis has made going to the post office a very miserable errand. I now drive out of my way to go to the San Marino branch because I literally have PTSD from her atrocious behavior. Nobody wants to get screamed at for trying to send a package. Do yourself a favor and just go to the San Marino post office location instead. It's not too far and everyone that works there is so lovely and beyond helpful. Betty needs a serious reality check. In no way does it need to be this difficult or traumatizing to send mail. read more

This is the closest post office to where I live and each time I go to mail a package out or buy stamps I regret it. There is one particular woman who works here who is very condescending to customers even if people are polite to her. Fair warning if you have to go to this location, you'll need to stand up for others or listen to this woman belittle customers all day long. read more

I went in today to send out to letters to the IRS. While I was waiting in line I hear the employee tell the costumer in front of her that they were closed yesterday due to Juneteenth. The customer said yea I know I came by. The employee replied with. "I'm so sorry you came by. I don't know why we were even closed. It's not like it was a major holiday. It's not really a minor one." The customer asked. What was it? The employee replies " it was for Black people" the Juneteenth. Then she added, it's ridiculous that it's even a holiday, Asian people people do not get a holiday, And we have suffered too. Everyone standing in line gasped. We couldn't believe this person was saying this out loud. I finally get to her in line. And she didn't even look me in the eye. She quickly noticed I didn't have my info on my letter. And she sharply said . Please step out of line and fill out the top part. " next" I paused and said "excuse me" I just wanted to say, that what you said the the costumer before me was highly offensive and inappropriate. I explained to her that I'm half Filipino and half back, and it's Not the same. Yesterday marks the date that slavery was ended in the United States. That's why it's a holiday. That's why you had the day off. And as an employee of the United States postal service you should hold yourself to a level of professionalism and deform fitting of this position. I told her that I'm half Asian and half black. And it's not the same. She quickly snapped back and said that it was a joke between her and the customer and that my BLACK SIDE was over reacting. And it was not meant in offense. It was a joke. Then she apologized to the other people standing in line. I'm sure she felt embarrassed. I did not end up mailing my letters through that office. In fear of retaliation against me for speaking up to her. The behavior and ignorance that was displayed by a worker of the United States postal service in the office was beyond. I did not catch her name. But she was at the first register, older lady, short bob haircut, with grey hair and she wore glasses. I saw two other woman working there with here. I tried to call a number of times within an hour and no one's picked up the phone. This was an embarrassing day for this postal office in Pasadena smh read more

Goodness...Betty is a bully! I rarely go to this USPS location because the folks working here are beyond unpleasant but I only happen to recall Betty's name. A gentlemen in line needed a piece of tape for his label so I offered him some of mine as I needed to buy a roll. Betty proceeded to mock me for my "good deed" then called him a "mooch"! It's literally free to be kind AND it feels good! I understand folks have their own issues, we all do! It does not excuse the behavior of Betty and her fellow rude coworkers. Also, this is the only location in the area that I've been to that refuses to offer a little tape or even stamp a box "fragile." I highly doubt its lack of supplies and more so a lack of camaraderie. Just go to a different USPS, trust me. read more

Today 11/10/2023 2:05pm, the only lady that works there opened the counter at 2:05 and the most unfriendly person I ever encountered. If she is unhappy with her life, don't work at a pay office. read more

I would rate this place 0 stars if I could. This place is short staffed even though the line was really long. There was only one person working, and everyone waiting was getting very impatient. On top of everything, the employee who his working named "Betty", is super rude and doesn't show any respect for any of her customers. Do yourself a favor and just go to another usps in the area. read more

I'm here at 11am on a Friday and there's no one at the window, just a sign that says "be back 11:30." A postal worker opened up the door, saw me standing and waiting, then closed the door on me again. read more

US Post Office - Post Offices Near Me - Pasadena, California

I'm leaving this review now because I went into this post office and got into an argument with Betty. I told her that she's the reason this post office has such a low rating and so she called me names and accused me of being the reason the rating is low. She said that I "chronically post bad reviews" just to sabotage her or something. That's simply not true, and by saying that she made me realize that I have yet to post a bad review, so I figured I would do it now. So HERE YOU GO BETTY, here is your bad review: My accounting office is DIRECTLY across the street from this post office. But when I need to mail something I literally get in my car and drive 7 minutes to the NEXT closest post office, rather than just WALK across the street. I AVOID THIS POST OFFICE AT ALL COSTS...And it's all because of Betty...the infamous old Asian lady that everyone else is complaining about in these reviews...The fact that she still has a job just shows how careless the owner of this location is about customer service. I guarantee that you can walk into that post office at any hour of the day and see angry customers storming out AFTER FIGHTING WITH BETTY. It's constant. And it's ALWAYS because of Betty's rude personality and lack of professionalism. This has been my first, only, and final review of this place. I don't know how Betty can possibly accuse me of "chronically" posting bad reviews. I don't even think Yelp let's you post more than one. But the other bad reviews are from other customers who had bad experiences as well. There's a lot of them and it's not just me. This is my FIRST bad review, Betty. Enjoy. read more

Bitter, Bitter person working here. Don't know the older Asian lady's name working here, but listened to her berate a lady for the way she affixed a label on a return package that was the way it was originally sent and processed, then there was a lady between that customer and I. Her attitude was a bit different with this lady, a little nicer, but direct, so I gave her the benefit of the doubt that perhaps the woman before had been mean to her or something, but then as that lady finished, I stepped forward without thinking, just moving up a spot towards the window and she snapped at me. " I didn't call you sir, I'm not a machine." This caught me way off guard, I didn't rush up to the window, didn't push my package onto the counter, just simply took a few steps forward and was subjected to all the anger she had been building up. Now look, I understand that post office personal are dealing with lots of people, and delays, and cuts from a post master general who wants nothing but to do away with the post office, but you're only helping that cause. I love the post office. I love my mail carrier. We even share the same name, but to treat people, let alone customers the way this lady did is just unacceptable. Look, if you don't like people, I'm sure there are many other jobs at the USPS she could do, or maybe time to do something else all together? I just know that if you don't like your job, which seemed to be the case, and you don't like dealing with people which is exactly what your job is, then you should probably not torture yourself and do something else that might make you happier. My 2 cents. read more

You know all the reviews about Betty are 100% true when I just told her off about how rude she is to me every time I come here and multiple people in line we're happy I did it because they're sick of her attitude as well. If you have a huge sign that says "drop-offs" and then yell at me about dropping off there, then change your signs. Don't yell at people for assuming they are doing something correct and it's not to your liking. She's given attitude to my fiancé before as well. Don't come to this post office unless you're just using the mail slot. Anything with packages might get your berated for no reason. read more

o2.o5.19 Wow this place really is a hit or miss based on the reviews. I got scared coming here but I have a really important letter to mail out so I came here during my lunch time around 1:30pm. I guess I am lucky on Lunar New Year because I had the best service. It was an African American gentleman that helped me. He was so friendly and welcoming. I guess it really depended on who was working that day. Good luck? Haha :) read more

I ended up going to another post office closer to home and receive far better service and assistance.

This place is terrible. 2 of the 3 employees who work here are nice and efficient. But this place has major structural support issues. Staff are way overwhelmed and slow. They need an automated option or vending machine!!! Waited in line for 40 minutes just to buy stamps ‍ read more

Super super slow. Came by to drop off something at lunch break. Waited for 45 minutes in line. The staff is very inefficient

There is an older female (Asian) employee who is VERY RUDE!! She literally SHAMES customers!! I watched her question and reprimand the two clients in front of me. One was for putting a rubber band around the birthday cards in her envelope, which was none of her business ask him what was inside, she had the audacity to tell the person NOT to rubber band inside her envelope because she needed to shake it. Whether that's true or not, they ask you, where you have to acknowledge on a keypad what is inside or making sure there is no flammable illegal liquids blah blah blah. What is inside that package is none of her business. She then went to put down (like a mean school teacher) the next person in line because she didn't have enough change. SHE DID NOT PAY HER THE CHANGE!!! And then she asked her why she didn't carry any change. I could not wait to get up to the front because not only did I have two packages with multiple items inside, I was paying cash and I only had a $20 bill. When I got to the counter, she was very nice, but then told me not to pre-stamp my packages because it was confusing for her to add the credits on the computer. I said very matter of factory, well next time I'll make sure I have enough, I'll do it online. SHE SAID, " NO, DONT DO THAT, YOU DONT KNOW WHAT YOURE DOING!!!This also reduced the price of the transaction resulting in her needing to give me more change for my $20 bill which also let her to complain. Which she shouted in front of everybody that she didn't have enough cash because they're small business. I said no, you are a federal service. You should be accepting my federal currency, which is cash. If you don't have enough change, that's not my problem that's the post office's problem and your set up. You cannot reject my service because I have cash. She then told me that they don't except cash like that, so I stepped back and looked around and I said I'm sorry, I don't see that sign anywhere. Can you show me where it is? She couldn't. So she counted out my 0.96 in small change so everyone could hear. GOOD. I want them to know how rude you are. How you are STEALING from customers because your business practice is faulty No one else had the gall to speak up to her, but I wasn't going to let her sit there and reprimand everybody because it makes her job harder. If you don't like your job, fucking quit. read more

Worst place . Employee not professional and nice . For any questions start asking immediately saying No No No, Even don't listen whole questions. But I tried another store even if questions is not in their competence try help and always say where I can find information. If employees don't like answer or work there, don't work then , don't waste people's time read more

If you happen to come in when theirs two employees working the line, I seriously advise you to wait for the guy on the left. You'll certainly save yourself from rude remarks and gossip about others in the store, whom she often provokes. read more

The people have always been helpful, lines go faster than other post offices. Over all pleased with the services here

I got lucky and found parking in the 15 minute zone outside. I walked into the PO and there was no line either, perfect so I wouldn't have to wait for anyone to hold me up. The Asian PO worker barely spoke any English but she was quick and nice. read more

US Post Office - Cute Pet stamps - Post Offices Near Me - Pasadena, California

Like most post offices, this one is usually short staffed. They rarely staff adequately to cover break so you'll likely be told that you have to come back - usually in an unfriendly way. read more

Let me preface by saying that this is my favorite location to go to due to the location AND amazing service that several postal workers (e.g. Ken and I want to say Lewis? An African-American gentleman who was so so kind during my last trip). However, the incident today really bothered me and I couldn't just let it go unnoticed. Obviously due to COVID, masks are recommended (but the sign doesn't say required which is so strange to me) and social distance of 6ft is also required. I was standing in line outside the door leading to the main desk area patiently waiting for my turn. A woman (caucasian, thankfully with a mask) and her unmasked older son skipped the line to go into the already crowded room to look through some boxes. Seeing this, another customer (Asian) who had been waiting in line assumed that she was allowed to go pick out envelopes and then go back to her spot in line. I don't mind people getting their things, though it was getting quite crowded, but what really made me upset was that the female postal worker yelled at the Asian customer about obeying the distancing rules, not crowding the space, etc. She then proceeded to completely ignore the caucasian woman and her son who had also skipped the line and had barged into the main room for their materials. Once the mother and son left, the postal worker then yelled at the Asian customer two more times (?!). Why was that necessary? The Asian customer had already gone back to her spot in line and was obeying all the rules after being informed of her mistake. When I pointed out to the postal worker (who herself was Asian?!) that they were discriminating in only enforcing the rules with one customer over the others who had broken the rules long before, she continued to shout to speak over me. Because clearly that's how you win an argument. I would also like to point out that if customers are not allowed to come into the main room due to the "stay in line" rule, then why was I also scolded for correcting an address mistake near the drop-off corner within the main room? I was attempting to keep as much space as possible from other customers rather than staying in the middle table which is surrounded by waiting customers. Since people need to wait their turn, it is improbable that someone who needs to drop off a package wouldn't have given me notice to move. Instead, this postal worker felt the need to exercise her control only with people she thought wouldn't talk back to her. I have already left a voice survey with USPS and intend to figure out when she is at this location so I can avoid such an unpleasant and arbitrarily discriminatory woman. read more

People need to chill. This post office is 100% fire! Stanley & Adora are clutch! They are always so helpful and get me in and out of there fast. I love my echo park post office. It's the best post office in Los Angeles. read more

Hands down the WORST post office experience I've ever had. There is an African-American lady there who is RUDE and has a major attitude. She got on my case for taking about 25 cert mail/return receipt cards. Lady, you guys have cases of these! what's the problem?! and on top of that, she forgot to give me my $20 cash back. I returned within 30 minutes and you know what she says? "you have to wait until I count the cash in the afternoon, which is 5:30" to which I said "don't you guys close at 5? is the door going to be open for me?" and she said to just tap on the window and they'll let me in. We'll see about that! but having to make 3 trips here? SO NOT WORTH IT. would rather drive the distance and go to the one on Lincoln. Friendlier staff. read more

I don't know how you can go to a post office with 3 packages and Betty at the counter is aloud to tell you that she doesn't want to take the boxes even though they were already paid for and I was just going there for a drop off. She told me I had to drive across town to a post office on Lincoln. She said there was no room but I came from the parking lot through the back and all of the carts they but packages in were still outside and were empty. read more

Great P.O.! Friendly, efficient service. I go out of my way to come to this branch. Keep up the good work!

Today I went in there and had one of the worst experiences dealing with the lady named Beth A older lady thank God for Brooke professional kind Patient a wonderful worker great customer service Thank you so much Brooke thanks For saving the day (Brook is amazing)!!!!! Beth read more

This is not a very big post office, but it's close to my work and does the job. The staff is pretty friendly, although definitely on the slower side. I had to send priority mail once and accidentally picked out a priority mail express envelope. The lady kindly pointed out the huge price difference and waited for me to repackage everything in the right envelope. I really appreciated it. At the end of the day, just know what time to come to avoid peak rush hour. You can get in an out pretty fast if needed. read more