I needed to overnight some paperwork and ended up at this location. I'm so glad that I did! Parking was super easy, the gentleman at the window was super helpful and warm and friendly. We just don't get a lot of that these days and it was appreciated. This would definitely be my go-to location if I weren't about to bail out of the state. read more

Closed randomly during business hours. Machinery often not working so can't mail. Seriously. Service slowest of any USPS ever used.

I come here often to drop off packages because I sell some of my clothes online from time to time. Yes, this post office I quite small but they make it up with the staff. They're so nice and very helpful and I love that they don't come off as snobby at all. I love coming here because of them! Keep up the good work! As for parking, they're in the place so there's plenty of parking to choose from! Can't wait to see you guys again! read more

US Post Office - Post Offices Near Me - Pasadena, California

This is literally my fave post office. It's small so it gets the jobs I usually need done (care packages to friends and returns)- they have a small amount of priority boxes and mailer envelopes and the employees are always kind and friendly. They're also patient with my frugal butt in finding the most inexpensive way to ship things. Easy parking tucked at the corner of the Vons parking lot, across from Huntington hospital. read more

Can you please make your building sign bigger ? It's in the corner and already hard to find. Mind you there's another postal place next door and their sign is bigger so I thought I was at the wrong place. Smh. Also there is no one at the front desk, you have to wait read more

There are many US Post Office locations throughout Pasadena -- my advice is to avoid this one. I live in the neighborhood and while this location is convenient, the customer service is appalling. There is a black lady with glasses who has been at this location for years taking out her misery on the customers. Like others have written in their reviews, she has a particularly nasty attitude and a real problem with anyone who request a receipt. I brought a package here for shipping that was labeled fragile and even told her as I carefully place it on the counter that it contained glass -- she then proceeded to violently grab the box and flip it unnecessarily on it's side. I'm wondering why such a consistently malicious person is interfacing with customers or is employed at all. read more

US Post Office - June 2022 USPS employee flipping my package marked "fragile" on it's side moments after I told her it was glass. - Post Offices Near Me - Pasadena, California

It's 9:13 am at the post office. Opens at 9. Nobody is here to take my package!! What the hell! Late for the airport!

This is probably the best USPS in Pasadena. Got in got out within a minute... Steady stream of people, but practically no line and I could tell people were moving quickly. Also a plus to have a big parking lot so you don't have to worry about street parking. read more

There is a crabby old woman here named Betty who was so unbelievably hostile to every single person in line. I've never even thought to review a government facility but I am going to to everything in my limited power to report this woman's horrific attitude everywhere I can. She was scolding people in line for letting someone up front to ask a question about stamps??? And cutting someone off because they tried to ask her a question and ' THEY RUSHED her' coming back from her break?? Why are you up front then babe?? Stay in the back and eat your cold sandwich if you don't want to speak to customers?? I will literally check in the window and make sure she isn't here if I ever stop by this usps again read more

Very convenient location and usually in and out fast, but there is one woman who is particularly nasty and seems to really have a problem with customers who want receipts. She had attitude towards the man in front of me who wanted a printed and email receipt, and me, who had a drop off and opted to wait in line so I could get a receipt. She also was nasty to me for having to manually type the tracking number since the barcode wasn't scanning, saying it was my fault that I taped over it. I've dropped off various packages with the entire label securely taped on and I've never been reprimanded for doing so before. All of the men that have helped me here have been nice but thanks to this experience I will no longer be going here. read more

Love the location, it's the only USPS near me with parking. The issue is that they are never open when they say they are; Monday-Saturday, 9am-5pm. Monday at 1:30pm, counter closed, doors locked, super disappointing... read more

Came at 10am to ship some packages and no one was there. Waited 20min and saw about 7 people come and go frustrated with their packages. Don't have a sign saying you open at 9am, when you open whenever you want. read more

My package has been sitting in this usps since 4/16/19...was it stolen? Idk. Is it mail fraud?? Idk. What is going on?? Idk. Anyways, just a heads up. Always get tracking numbers on your packages and cya...I've never had this happen in Pasadena. So weird...I'm trying to believe the best, but eh...struggling. Lhm ***Update*** My package mysteriously arrived at its destination after I posted the above review. read more

David who works here called me a MORON because I needed to add extra insurance to a package after checking out and didn't want to relabel my box. Ridiculous read more

Couldn't agree more with the previous review about Betty. She needs to retire or get a new job non public facing. She's rude and is making people upset enough to leave. If you don't love your job Betty go do something else. Supervisor, please offer her some additional training on how to interact with customers! read more

Don't know the young lady's name.. But she sure was "AWESOME".. Help me with no problem what so ever. I appreciate THAT !!!! GREAT JOB.. NICE STORE.. end of discussion... read more

This post office is located off California across the street from Huntington Memorial Medical Center inside the strip mall. I come here once a month to mail a certified letter for work. It's a really small post office with two available clerks to help expedite your letters/packages. They are always so friendly and helpful. Just like other post offices, they have some P.O. Boxes along the corridor and a convenient drop box to drop and go. In addition they have a limited selection of gift cards and greeting cards just in case you may have forgotten to send a family member a gift for the holidays. Parking is easy as this strip mall is a little larger than others so just pull up and head in. The only bummer is that it can get a little crowded during the holidays as it is a really small place and the line can get long. But I will be back to make sure that my snail mail is sent! read more

I've visited this PO about 4 or 5 times. Usually there is a long line so I don't wait. I think that is normal for the USPS, though. The other day I went in to ships a couple of time sensitive packages. There was no line. Wow! It didn't matter. My packages weren't good enough to be shipped out by this prima dona. The old lady at the counter told me the writing wasn't large enough, or in the right place on my box or my tube. After I fulfilled her request, to my discomfort and inconvenience, she told me they were not in the right places, still. Now everything has to be on the same surface (to and from). I told her I have sent and received letters with the return address on the back of an envelope. She got sarcastic and said, "well I guess you know better than the person who works here!" There was a guy working next to her, playing with a box the whole time. He could have chimed in, or helped out at any moment, but he didn't. It was clear after 10 or 15 minutes of trying to make this lady happy that my package was not safe with her. Maybe she did not like my hair, or had a crappy day working retail. Either way, I won't be back. This place is a joke, not a federal office. I was running out of room and patience at this point. I also had someone in the car waiting for me. This had gone on way to long, so I left. My business went to UPS, only one block away. They are very customer friendly at UPS. They appreciate business. They are also good communicators, who can tell you what they need all at once, in full sentences. read more

Went in there to drop off a package and asked the counter lady to scan the Shipment Confirmation Acceptance Notice so that my package is verified and the count matches. All she had to do was scan the thing and she ends up giving me a nasty attitude saying she wasn't going to scan the barcode on the notice. The scan notice clearly states "USPS Employee: Please scan upon pickup or receipt of mail. Leave form with customer or in customer's mail receptacle." If the form isn't scanned, then I end up taking all risks (not you clerk lady) by not having my scanned form in the event my package gets lost (which is not unlikely). After a few exchanges and me asking why she wasn't following the USPS protocol listed on the form, she comes back at me saying "I know what I'm doing, I've been doing this for years." Clearly you've been doing it wrong for years. It was apparent that the low quality of customer service and low engagement in her job reflected in my experience with this person. Even though your life is clearly miserable, there's no need to extend that negative attitude to other people. Just close this location already. Plenty of others nearby as an alternative. read more

Wow! Incredibly rude lady behind the counter. I've been before a few times and the guy is always helpful and courteous. This lady has no understanding of the word courtesy. She barked at me practically the second I walked into the place. "Don't put that there!!!!" "In future you gotta wait in line"....I was dropping off a pre paid package at the drop off section. WTF!!!!! Learn some manners before dealing with the public!!!!! Avoid!!!!!!! read more

Man, people always talk about how rude people in post offices are but there's something about experiencing it first hand! I went in for a simple package delivery and I asked for some tape which the lady refused to give me saying it's "not allowed" how is tape for MY PACKAGE something she can allow or refuse? The best part, she made me buy 5.00 tape to seal it! I always felt bad that Internet and electronic everything is reducing the amount of jobs for postal service people, but you know.... When you walk into somewhere happy only to leave frustrated it makes you appreciate that you rarely have to go there again... Just sayin... read more

Well I guess I will be the first to write a review for this location :) I only come to this post office because it is convenient and parking is easy.. located right across the huntington hospital and in the same plaza as vons. If you are considering coming here, note that this is a super small place though.. yes there are 2 counters but that doesn;t mean there will be 2 people working at the same time. Usually it is, but a lot of times one of the ladies will be taking a lunch break, or she will be packing up parcels, helping out in the back room... so patience is the key here. Well that kind of applies to all post offices, isn't it? If you prefer a larger post office, there's one on Colorado across from Paseo. But also be prepared to look and pay for parking there :) read more

The staffs here are very helpful and friendly. They are kind to help you choose the most cost-efficient way for shipping. Good to know this place! read more

I was running errands yesterday and was also craving a margarita from Mijares around the corner, so I had the Uber drop me off here. I needed to drop a flat rate envelope that had an Express overnight label. I walked in, the young ladies at the front were nice and helpful. They scanned my envelope and gave me a receipt and that was that. I read some of the reviews of that particular woman that had a lousy disposition and was bracing for it, but it was the opposite. Great service with a smile was had by all. read more

I went to the Lincoln Ave Pasadena Post office last week and only one clerk was properly wearing a mask. One clerk had the mask under his nose and another didn't wear one at all. As an immune compromised person that cannot respond properly to the vaccine, I found this behavior extremely upsetting. I noticed that another disabled client turned around and left. Why is this so difficult ? How hard is it to wear a mask when you sit behind a desk in an air conditioned environment without labor intensive work and you work face to face with the public? read more

Always the best service here! The associates are knowledgeable on how best to send your package to save you money and friendly!

This small post office is hit or miss. After multiple terrible interactions with the lady who works here, I had to post a review since she apparently thinks that she can treat everyone like garbage and still keep her job. (And sadly that's probably true). The lady here was disrespectful, belittled me for asking legitimate questions about postage and address changes and on top of that, in an earlier visit, she attempted to overcharge me on postage. When she did quoted me an outrageous price (not the lowest price which i asked for) for a priority mail delivery, I checked on the usps website for the online postage and I was charged more. If you get the nice Asian guy who is helpful, courteous, and kind then you are lucky. Otherwise, go to another PO. read more

Worst post office ever. Staff is rude and act like it's an inconvenience to help you. Very convenient but will drive further to avoid this joke of a usps read more

Super fast and really knowledgeable. pretty affordable! and they let you know what the cheaper option is for mailing.

Though you'll practically lose your sanity trying to find a spot in the high demand parking lot, they make up for in service. Valerie was extremely helpful as she saw me trying to pack up a box to send. Recommended a more suitable size that ended up saving me money. I am very pleased with my last experience. It may be a difficult location to get to and some times has a line (though it's better than any of the other USPO locations), they do a great job at getting you what you need. read more

I hate writing bad reviews but after my experience today, I feel compelled to warn others of my experience. I was in Pasadena today and not too familiar with the area as I'm from the south bay. However, I thought I could run a couple errands and mail out a birthday card overseas to Indonesia. So I just googled the nearest mail service center and this establishment showed up. So when I walked in, an older Korean man was behind the counter and business seemed slow. I asked him how much it would be to mail the card via FedEx or UPS if I wanted it faster. He looked through his "books" and said it was $98.32 for my card using either service! I looked at him all baffled, and he said that that was what it was and that the card was larger than normal. I can tell you that my card ain't even half the size of an A4 standard paper size. F*** that, I thought, I'm not going to spend THAT kind of money! So I inquired about standard USPS snail mail. He said it was NO guarantee and better off doing FedEx but I insisted that was fine. So he quoted me $6 and plus change. And CASH only. He takes my money and puts the card aside, no stamps and all. I looked at him as he continued to seat down, and continue to look at his magazine or whatever shit he was doing earlier. So I asked if he was going to put stamps on that card. He said he was going to print it out on his electronic machine later. At this point, red flags just kept popping up in my head. Thoughts of: Why did he not put the stamps on my card? Was he even going to mail it? So before I left, I asked for a business card. He said I can just look at the sign outside...?!? I asked if I could get a "sent" receipt or tracker...he said there is no such service there. So as I stood outside the establishment, I decided to do what an intelligent person would do - checked the USPS site online. So my instincts was right: a first class international mail to the country was $1.36 under the maximum size of roughly 11"X6". So there was proof my gut was right. So I walked right back in and told him I had checked USPS online and it said it was $1.36. I politely asked him why he was charging me over $6. So he asked for my receipt and proceeded to return my money so quickly, before even giving me an explanation. But boy, at that point I should have just walked away because I must have woken the GUILTY sleeping giant. I asked him politely again why he was trying to cheat me as it was bad business and he blew up at me. He shouted and screamed that I was lying and that there was no way it would just be a dollar, even though I repeatedly told him that it was evident on the USPS website. The man was practically shaking and almost in my face, if not for the barrier of the counter. I was pretty composed but flabbergasted at his reaction. He was completely defensive, undeniably guilty and he was angry at me for having caught him in the act of theft. So his tactic of screaming and shouting at me, a new customer no less, for lying to him! At this point, the man was a raging lunatic. I decided to walk away and as I left, reiterated that I was just speaking the truth and his crazy shouting, rude behavior towards a girl was completely uncalled for. I am grateful that after that experience, I wasn't shot with a gun nor beaten to a pulp. Either were possibilities with the anger he was exhibiting. And I thought to myself - what if other Asian girls who might be mistakenly identified as a young, international student in town (which I'm neither), he might victimize them the same way as he did to me. So my final warning: Ladies and gentlemen, please be forewarned that this Korean man in this establishment will likely cheat and steal from you. So if you have been there or looking to do business there, run away as quickly as you can. I have spent the time writing this long review only if it can help anyone from the brutal, defensive behavior of this man. He not only will try to cheat you, but will also throw verbal assaults with such vindictiveness, that is proof of his guilt. Even if business is bad (which is evident of his behavior), there is no reason to treat your customers so poorly and with such anger. To Mr-behind-the-counter: Get checked in a mental institution or see a therapist before it's too late, for God knows what you are doing even if you think no one else is looking. read more

I love love love this post office! Maybe it's the time of day that I go, I'm not sure, but I never wait more than five minutes in line. Many times, there isn't even a line! Easy parking in a large lot, good hours, two clerks that know what they are doing. I drive to Pasadena to run errands, and always plan to stop at this PO, rather than the one in my own neighborhood. It's worth the drive. read more

Getting into and out of the parking lot is sort of a pain, and the post office is tucked wayyyy back into a corner where it's hard to see. Only one counter was open, which I guess might have been a problem, other that there was no line! Contrary to others' experience with employees, I had no issues. The employee did let another customer keep butting in with questions about an envelope, but it wasn't a big deal. I mailed a small package and bought stamps in under five minutes. read more

Best Post Office in Pasadena very convenient and friendly staff!!!!

I normally go to WLA USPS but I was in the neighborhood and went there. It was the best USPS ever. Asian (Chinese? and Filipino?) staff was so nice and friendly. I went on weekday 9am and there was no line. It's in the shopping mall and unlike old town pasadena location, there are lots of free parking. Very surprised to see some of negative reviews. Maybe it was during crowded times/days and your attitude wasn't nice? Generally speaking, if you are nice, people are nice to you. Right? read more

This asian lady on the counter was giving me super nasty attitude. I had some packaging to return and i used the masking tape on my packaging. I know i used the wrong tape but wtf? She was like so angry over it. It was my first time returning the product so i did not know well about sending packaging. She could have just told me that this tape would not work. Lol wtf still dont understand why she would be that mad read more

Lousy lousy strip mall post office with terrible attitude and inflated prices. And a $10 credit card minimum. I love small businesses but don't push it... read more

Worst post office in Pasadena! The clerks are rude! This place is often dead, I wonder why?! Located in a busy Orangewood Center shopping plaza. People often drive recklessly, park illegally and fight over parking space due to the heavy volume of shops and supermarket. It is the worst shopping plaza. Located across from Huntington Hospital near the 134/210 fwy ramp. In the evening is best to avoid this post office b/c often a homeless is staying next to the front entrance making it stinking and scary to drop off mail. Best to avoid for your safety!! read more

I was having a ridiculously difficult time finding one cent stamps last week. Marsha over at the Catalina Station called over here and the her friend held the stamps for me until I came over. Amazing service from a post office! read more

I had the strangest experience at this post office. First the postal service employee argued with the customer as I walked in. She (the customer) wanted the postage be put onto her package instead of just be set on the side after she paid. He then told her if she didn't want to leave it there, he'll give her money back. So she did that. I thought that was odd but the customer was also not very friendly about it. Then it was my turn. I had 3 different mailings. One had a stamp already on it, one was going out certified, and last one a large letter with just regular, most plain mailing. First he insisted I needed proof of receipt (green form you receive signed once the receiver signs for it) for my certified letter and I told him I don't want it or need and that certified works well since I can track it. He then weighs both letters and asks for $18 and some cents. I was surprised since I've sent letters like that before for under $6 so I asked him about the specifics. He says that those are the prices. (He also didn't put the mailing labels on the letters and was confused about the certified label.) He said he would check again but then hands me back my letters and disappears into the office on the side. Slightly shocked by my experience I left the post office. I went to the post office on Colorado blvd. and paid $6.33 for both letters without anyone questioning how I'm mailing the letters. Rude, incapable, un-trained and overpriced service. It was my first time at this post office and I'll never go back there again. read more