I've been a customer several times. This business has horrible customer service. For pre paid labels they will only accept packages depending on the size. I went to ship a package via FedEx but they would not accept the package. The older lady is rude and not helpful at all. Complete waste of time. Every time I come I tell myself to never come here again. I leave smh and wonder how they are still in business. Taking my business to the Fed Ex in south Pasadena instead. read more

Box-All Parcel Center - Fed ex package - Couriers & Delivery Services Near Me - Alhambra, California

Like the other reviews, it is what it is when you have few options in the area. You'll get a DMV kind of experience. The Walgreens nearby is probably the better place for fedex dropoffs, and the 2 post office's nearby for USPS, and Main Street UPS for UPS of course, but I don't think there's another DHL service in the area.. read more

I've come here a handful of times over the years and everytime I have a egregiously bad experience. Ridiculous price gouging aside (the markups here compared to actual FedEx should be illegal). Customer service is pretty much non-existent. They click a few buttons, tell you why they can't do this, that, and the other because they are just a shipping center, and if you're lucky they will take your package and your money. Save your time, save your sanity, go to an actual FedEx. read more

It looks like the majority of ratings are one star and I agree. I've been to this place twice and had negative experiences. The first was a few years ago so I don't remember all the details. Just that I had to ship an item via UPS and they were totally useless. All I remember them saying is that they couldn't do it. Just recently, I had to return an item to Canada via FedEx and the company sent me a pre-paid shipping label with customs paperwork. They told me to go to a FedEx shipping center and they could provide guidance on how to prepare the package for shipment. I went to Box-All and the were totally unhelpful. The lady said I had handle everything myself but she would sell me a bag and tape. Well, I went home and packed the item and attached the paperwork similar to how I received it and hoping for the best. I will never go to this business again. They have no idea what customer service is and shouldn't be in business. read more

The owner is not a nice guy . I leave this review because I have been here try to drop off packages for dhl and got rejected 5 times anf today it piss me off cause the package is small and label is perfect. the reasons he reject me oh the package is to big and I said to big? its 12x9x4 is a common pavkage. oh the label is not right. oh the driver pick up at 5 pm come back at 3. oh its saturday comeback on monday? why you open then. and today same reason letme try to scan. and he scan but he put his hand cover the scanner and said go backand print a new one this bat code cannot scan its cut off. I go steaight to u& me postal the lady scan it no problem and gave me receipt. dont come here specially if you want to drop packages or any reasons. the owner dont deserves any bisseness. read more

The couple running this parcel center are friendly and helpful. The mailbox rental is pretty cheap compared to other places and they e-mail you when you receive a package. Sometimes they forget to e-mail, but it's not a huge deal as I track my packages online. The location is convenient next to Costco, although parking gets hard on the weekends. read more

I really hate dropping anything off here... It's only because it's down the street from my house and it's hella convenient. But I've never been to another business who could care less for their customers. When you enter, you are greated with judgy eyes that's asking you "why you bother me?" They're they're quick to say "no" to every request... Even something as standard as "can I get a receipt? How do rude people stay in business??? It's probably because of idiots like me who use their business out of convenience read more

I have never written a negative comment on any business, but this place is so bad that I feel obliged to let my neighbors know. For short, they do not honor their contract with UPS. Today his excuse for not honoring a return shipment, boxed and labeled (!), was that the box was too large. It was a showerhead... Yes, they do have a sign hidden behind the boxes, please find pic attached. My shipment was much smaller. Luckily, a UPS truck took it from me on the curbside. read more

Box-All Parcel Center - The Mailbox place by Costco is a place to avoid. - Couriers & Delivery Services Near Me - Alhambra, California

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What a Bi$$@ Do not come to this location the lady is super RUDE .... they have a sign DHL sign on it and we are trying to drop off the prepaid package and she said WE DO NOT TAKE IT ...... she repeated twice without saying any reason i do understand english you do not have to repeat twice with the same tone .... read more

Box-All Parcel Center - Couriers & Delivery Services Near Me - Alhambra, California

I was drop off a UPS PACKAGE, worker's over there says they can't accept the box because they don't have space! There is lot of space on UPS shelf, I don't know how they can run a business like that, I wish they could close really soon! Don't go there! read more

I'm the chintziest patron of the day.... A book of stamps... Just an OK place.. Nothing special.. Nothing fancy... $2.50 for a foot long piece of tape. Not good! Service....hahahaha........what service???? read more

Box-All Parcel Center - I WILL NEVER SET FOOT IN THIS PLACE AGAIN!!! - Couriers & Delivery Services Near Me - Alhambra, California

To ship a set of rims to Russia the Asian lady quoted a price of ~$3,600-$4,000 ! I could honestly ocean freight 2 cars in a shipping container for that much! I understand you need to make a few $ on top of DHL's pricing, but that is straight up gouging. I'll go directly to UPS or USPS and update my review. read more

Always friendly, always helpful, they go the extra the extra mile. Excellent custom packing job. They are experts & they are a fun team.

Gawd awful. I understand businesses care about the bottom line and cutting costs to keep afloat. However, this couple here just cares about money. They will drain. Every time I do a ups drop off I have to beg and plea to them that it's there contractual right to provide the drop off receipt. I come with,"what if I leave the package here and i find out the packages gets lost? The receipt serves as liability for you and me ..." but nope. Last Friday I came to the drop off. Not only don't they provide the receipt I'm just ignored with stone cold face. read more

Box-All Parcel Center - Please provide the receipt. - Couriers & Delivery Services Near Me - Alhambra, California

They will not scan your package if you have a pre-paid label. No receipts. If you have a QR code from UPS they will not honor it. Will send you to Main Street. Don't bother. Go to Main Street. read more

They are very rude and do not offer help. I only came here because I wanted to meet the FedEx deadline. They did not scan my packages (which have a prepaid label) to have a receipt. I will NEVER come back again. They (the man and woman) display disgusting attitudes and I'll NEVER EVER EVER EVER even recommend my worst enemy to come here. PURE TRASH!!! read more

As other reviewers mentioned the lady is very rude. I showed up here 10 minutes before the next day air deadline time (at 4:50pm). I handed her my package and she threw it back to me and said he already left. I said well this needs to go out by today. And she looked at me like I was crazy and said "I don't know he left". She could have directed me to another store, apologized or something. Not coming back here. read more

They didn't want to help me the refused to take my box and said it was to big the advertisement as taking any boxes to ship out for fed ex or ups they are horrible owners I should have read reviews before coming here read more

I send packages and letters to my brother and the gentlemen that works at this parcel service center has always been very helpful. I don't know why this place gets a lot of bad reviews but the few times I have been here has always been pain free. Parking here can be a real pain since this store shares a parking lot with the Alhambra Costco. If you don't have anything heavy to carry I strongly recommend parking as far away from the Costco and Souplantation that is in this plaza. read more

First time dropping off a package here. The lady at the front isn't helpful. just to charge. She didn't know anything about shipping, not even where the labels went. Very short with her responses and confusing. The man was more helpful in terms of direction on labels. It wasn't a huge deal I just got annoyed (also I'm 8 months pregnant carrying a diaper pail box back and forth three times because I had to go to my car to research and get help) They charge 3.50 to print your return label or anything really. I am all for supporting the community spots but you've also got to be helpful , friendly and actually know how to support your customer. Definitely not a good first experience. They're not terrible, just don't expect them to go above and beyond. read more

I knew I shouldn't trust any parcel place but I went anyways due to proximity to my work. I totally regret I went there. First, this place will not scan your package for receipt. They are just drop off location for driver to come collect. Second, the guy work there doesn't even know what he is talking about. He said UPS guy will scan but I was asking about FedEx. I took my packages back because I don't trust what will they do with m package read more

Reviews all speak for themselves. 1 Star is generous. The guy doesn't want to help. They don't provide drop off receipts. Not sure why he's there. read more

I had a good experience here. I went on a monday to mail a kayak paddle out. No other customer was in there when I was in there. My package did take a bit longer, but the only person that worked there was patient and did a good job wrapping and taping things up. When another customer came in to drop off a package and asked for a receipt, the man that worked there told him that he had to wait until he was done with my package first. That customer was very patient as well. I was pleased that he didn't stop with my package to do something else and come back to it. First come first serve! read more

I've had a mailbox here for years. Mr and Mrs. Kim, the owners, are great people. For anyone who's worried about packages being left at their home and possibly getting stolen, Box All's mailboxes are a great option! I've NEVER had a package stolen because they're ALWAYS delivered to Box All. The rental rates ate reasonable, with different renewal terms, 3 months, 6 months, 1 year, so you've got options! For all the negative reviews, I say you didn't give the Kims a chance. I've never had a problem, I can drop off my packages (usually prepaid!) with no worries. read more

One of the worst customer service experiences I've ever had. Rude bad attitude not helpful. Don't waste your time here please!

They charge $2.00 to tape your box, 2 WHOLE dollars for a piece of tape. This place is bogus as hell and the customer service sucks

I have shipped some pretty important stuff from here twice now--once to family overseas and once domestically. Every experience has been a positive one. The friendly mom-and-pop were always helpful with advising on the best packing techniques, tricks to save me a few bucks, and even helping me Tetris my things into the box. They were respectful of my belongings and packed them with care. You may bring your own box but they also sell them if you need one. Prices are very reasonable. They also help tape up your box so no need to bring your own tape. read more

If you ever do business here make sure you get receipts. Dropped off 36lb box with a stroller inside and it already had a ups pre paid label attached to it. After a few days of tracking, it seems UPS never received the package. It also seems the Hispanic guy "Chris" who took receipt of the package magically had a memory loss of ever taking in such a package. Do business else where. Not worth the headaches of a crooked business with bad ethics If you see him or family members walking around with a red britax stroller you know where he got it from :-) Clean up your business. ****7/23 RESPONSE I already called in to locate this package from you and also spoke to your boss. You charged $.50 cents to tape up the box, surely you Remember that. When we called to locate the Box 1. "you guys said we don't remember ever seeing the box" 2. then you guys said it was picked up from UPS. So which is it? It takes a yelp posting for you to finally spring into action to defend yourself? c'mon chris, i don't care who took it, the fact is, you're the one that received the package, charged a fee to tape it and it failed to make it to UPS. Either you did a crapy job of taping it up along with the shipping label or UPS ripped the shipping label off and misplaced it some where. I have plenty of mexican friends, i don't need to stereotype your race or make this a race issue. Im merely pointing the fact and describing YOU as the person i dealt with. read more

My package had to be dropped off at this location because I was not at home and for some reason they did not want to leave it in the front. My id did not have my current address so I had a bit of an issue getting my package. The guy behind the counter told me to just call the number on the back of the slip to get the tracking number and I could get my package. I called and got the number without an issue. Told him and got my package :) Easy. If you need to print something to, you can just email them and they will print it for you. read more

Sorry Jason, read closely or close your eyes. Whichever you prefer. I've only been here once, but it was the worst experience I've ever had involving shipping or mailing something. I came in with a prepaid box to ship my Dish Network box back, but I left it unsealed in case they wanted to check the inside or make sure it was ready for proper shipping. I don't know. My bad. However, the guy there handled the situation very poorly. He came off as having no customer service skills whatsoever. ::talking to another employee or the driver for a minute before acknowledging me:: Me: Hi, I have a prepaid package I would like to send out. Employee: ::looks at box:: You gotta seal it. Me: Oh... do you guys do sealing here? Employee: It's $5. (i actually don't remember the exact amount) Me: Oh ok... can I just buy some some tape from you guys and tape it here? Employee: I guess. Me: Ok... ::I grab a $2 roll of packaging tape and hand it to the employee along with my credit card:: Employee: ::looks at it:: don't you have any cash? Me: ::i only had a dollar in my wallet:: no, I only have a dollar, sorry. Employee: Well it's a $10 minimum for cards. Me: Oh, ok. Nevermind then. ::Pretty irritated with the way he was talking to me, so as I was grabbing the box when I was thinking maybe I could muster up some change in my car:: Employee: Gotta be sealed next time before you bring it here. Me: Ok. ::I just walk out quickly:: I didn't even bother looking for change in my car because I did not ever want to step foot in that place again. Ok so MY BAD for not sealing it or having enough cash, but talk to me like a customer, not your dumb brother. Ugh. read more

Literally so damn rude, I went to drop off an Amazon package and the lady was so damn rude, next time clock off so I can clock you outside. Bye read more

You won't get help here. Whatever you have to do, try to do it online. Waited here for 50 minutes with one customer in front of me. I reserved a Uhaul online while waiting and left without ever being helped. read more

Been shipping here for years now under the current owner and pervious owner. Never had a issue with any of my packages. We ship high volume every week. Majority of the time there pre paid packages through usps and I drop them off there since I hate dealing with my local post office. But the stuff I do ship with them for my ups stuff ive never had a issue. There service is good to me and my lady. Earlier this week Chris called us to let us know that USPS forgot to pick up our bin. he didn't have to do that! but he was kind enough to call me so we could come and get the bin and drop it off at the post office. Overall I love the place is very close to me service is great and there prices are fair. read more

I was asking if I can use her clear tape to seal my box, she wants to charge me $3 for the tape. What the ??#%^@???

Do not use this business, very unfriendly, bad attitude. I carry 24 lbs box with one flap opening, they wanted to charge $2.00 to tape it. I was going to pay them, but the woman turned away to greet other customer right away and left me just standing there. So rude, I decided to go somewhere else instead. The ups store on Main Street helped me seal the box with friendly smile, I was in and out in less than a minute. So take my advice, DO NOT go to this place!!! read more

Excellent place to do business they go out of there way to help people I would refer anyone to them. KEEP UP THE GOOD WORK !!!! read more

This is my local shipping center that I frequent due to low costs and accessibility. If you already have a label and need to ship something, it's very simple to walk in and drop off a package. The place is clearly labeled with bins and they have drivers from multiple carriers that pick up daily. I believe the place is owned by an older couple and they're very friendly and helpful. The only reason I'm not giving Box-All five stars is because they don't have a USPS drop off box for larger items. This means I have to go to the post office for anything larger than a thin flat rate envelope. This isn't really a big deal but it's something to note. read more

My favorite spot to drop off my packages. Between my boyfriend and I, we have 3 online businesses with a steady amount of orders. We're here 4-6 times a week. And one day, during the Halloween rush, I dropped off a box with a bunch of packages in it. I get a call on boyfriend's phone. From Box All. It's Chris. He called to inform us that the postal carrier had done their pickup, but left our box of packages. I can't speak for my friendly boyfriend because when I drop packages off, I'm like "Hi, thank you, goodbye." And they're doing US a courtesy by allowing us to drop our packages without purchasing shipping supplies or postage from them. Chris went out of his way to make that call. And I really appreciated it because I had expedited packages in that box. This is my place for printing templates for my freebie buttons. Customer service is always on point. read more

Literally the worst customer service ever.. first I called and they picked but didn't say anything.. so I was like hello? And he's like what? Speak! And I'm like oh hi do you guys take UPS packages? And he was like yeah. And I'm like oh okay thank you! And he's like ugh and hung up... okay? So I went and dropped off a package and he just looked at me.. so I'm like you guys take UPS packages right? And he's like uh yeah .... wow horrible! read more

Charged me twice! Almost $7500 in total. Do not come here at all. luckly my bank took care of it but, careless on their part.