Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

I stop by at this ups store in South Pasadena and let me tell you great customer service at the…read morefinest! As of now this is the Great ups store I ever stop by to! Thank you all who work there for always showing great customer service and working hard to get us customers out of there in a timely manner! I will recommend to use the kiosk for any returns it comes in handy.

People don't run on island time. If it says it opens at 9, pls open at 9! I get it, life happens,…read morebut it's ridiculous

I've had some pictures printed here before and I just want to take a moment to recognize the…read moremanager here because he truly goes above and beyond. He is one of the hardest working and most dedicated managers I've come across. You can genuinely see the passion he has for his job and for making sure the store runs smoothly. He is always willing to step in and help wherever he is needed, whether that means, helping customers, or taking care of things behind the scenes. What really stands out is that he puts the needs of the store and his team first, even when it means putting his own break or lunch on hold. His leadership, work ethic, and willingness to help make a noticeable difference. It's clear that he takes a lot of pride in what he does, and his dedication does not go unnoticed. Managers like him are a big part of what makes a store feel well run and welcoming. He truly deserves recognition for the effort he puts in every day. Outstanding manager and an even better example of what great leadership looks like!

This location has always been one of my favorites. The store is consistently clean, organized, and…read morewell-maintained. The staff are always friendly, professional, and incredibly helpful. I've been using their printing and shipping services for years, and they've never let me down. Even today, when I needed a last-minute print job on a Sunday, I got everything done quickly, efficiently, and at a very reasonable price there. The stuff there again was a very supportive and helpful. It's always reassuring to know I can count on this location to get things done right. Their reliable service and great customer care keep me coming back, and I highly recommend them.

The staff was knowledgeable and friendly . They were able to clearly explain my shipping options.read more

THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

Superb service. Dropped off paper to be shredded. It was put into a locked bin by itself. They…read moreexplained that a shredder truck comes several times a week and it would go from the bin to the shredder - on the spot. The price was very reasonable - I have a good shredder but it would have taken hours to feed in my stuff at home and I know from experience the motor would overheat and go into shutdown mode for almost an hour, probably several times with the amount of stuff I had to shred. Mail Box Planet was an easy, inexpensive answer vs. wasting a lot of my time.

This is my second time coming in to have an Unconditional Final Waiver form completed, and once…read moreagain, everything was handled so quickly and easily. The owner is incredibly friendly and professional. Their prices are very reasonable, and you don't even need an appointment. Highly recommended!

They arbitrarily rejected my fedex drop off package for being too big and waved me off to go to the…read moresouth pasadena fedex. Not the first time that fedex shipping hasn't worked out with them. I'm sure they're nice, but I'm giving up on this location, and if you're dealing with them as a third party shippper, you should skip this place too. I've had one too many wasted trips.

I would say zero stars these are the rudest people trying to send a package back to UPS. which…read morethey have UPS on their window and inside the store, they even have a UPS cart for UPS pick ups. horrible lady walked away from me and sat down, completely, ignored me.

I had a wonderful experience working with Michael at the FedEx Printing Center. He took the time to…read moreunderstand my request, paid close attention to every detail, and genuinely cared about getting the best possible result. His patience, professionalism, and dedication really stood out. Michael went above and beyond to make sure everything turned out the way I wanted. He truly deserves an excellent review and recognition for his outstanding customer service. Thank you, Michael!

I needed a last-minute spiral binding job, and Micheal at FedEx Office took great care of me. I…read moremade a few mistakes on my end that had nothing to do with him, and he stayed friendly and professional the whole time. He helped me fix everything without making me feel rushed or embarrassed, and the finished product looked great. Thanks, Micheal, for going above and beyond. I'll definitely be coming back!

This is a great place to get a mailbox. Easy access at all hours and a friendly front desk staff…read more If it's near you or convenient for your business, consider them for your next mailbox!

Great guys. I send my mail and packages here. They are always courteous and willing to help.read more

I've been fortunate to have very positive experiences at this UPS store. The wait is typically…read moreshort (I don't recall ever taking more than 5 mins here), the employees are friendly and efficient, and there is ample parking either on the street out front or in the public parking lot behind the building. If you live locally, I highly recommend dropping by this UPS for your shipping needs!

Great service over the phone and in person!! He saved me and my deadline!…read more Thank you CHRIS !!