I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

We have used box and ship for years with positive results. However, last Saturday I arrived at 9 AM…read moreexactly and until 9:20 and they still had not opened. This is the second time this has happened. their website indicates the they open at 9:00. Disappointing that this business cannot keep an opening schedule.

This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

We generally go to this store because it's close. Lately we…read morehave had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point?

Yousef is always very helpful every time I go! He's helped me more than once (but doesn't know) and…read morehe's the same every time. Called as well and it sounded like his voice calling about Thanksgiving hours and he's just a nice person.

Terrible service here, all these young employees are full of angst, attitude and don't care about…read moredoing a good job. The chubby girl with tattoos is the worst. I spent $12 on a photo print that was terrible. The employee was no help. I went CVS on main st and Fremont and paid $4 for a beautiful color print that was ready in minutes, the service at cvs was so much better than the So.Pasadena fedex print shop. I never go back there again. FedEx management should make some changes at this store

Even though they were busy they were quick and efficient. I would recommend. Xxxxxxxxread more

I came into this UPS store to return a baby playpen through Amazon. Two of the items had expanded…read moreand no longer fit properly in the original box. Which I calmly explained to the man at the counter. Instead of calmly explaining this or offering a solution, Steve quickly denied the return with more of a "can't take it, not my problem" attitude. Only after some back and forth did he mention I'd need to purchase a larger box. I had no issue with buying a new box. What I did have an issue with was the dismissive and impatient way the situation was handled. A little courtesy and clear communication would've gone a long way.

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

Quick and Easy Notary Services on demand! Made a same day appointment and we were in and out in the…read moreblink of an eye. Owner is personable, professional and friendly. What a convenient business right in the middle of the neighborhood! Easy to access, parking in the rear and they rent mailboxes and offer a plethora of services. Glad we discovered this hidden gem of a service. Say hi to Alan, he's a friendly guy!

Mail box Planet has handled my mail for years as I travel all over the country for work. The owner…read moreis very conscientious and has called me about important documents and check without me even asking. I cannot prose this business enough after 9 years of keeping an annual post office box here.

I've been a customer several times. This business has horrible customer service. For pre paid…read morelabels they will only accept packages depending on the size. I went to ship a package via FedEx but they would not accept the package. The older lady is rude and not helpful at all. Complete waste of time. Every time I come I tell myself to never come here again. I leave smh and wonder how they are still in business. Taking my business to the Fed Ex in south Pasadena instead.

Like the other reviews, it is what it is when you have few options in the area. You'll get a DMV…read morekind of experience. The Walgreens nearby is probably the better place for fedex dropoffs, and the 2 post office's nearby for USPS, and Main Street UPS for UPS of course, but I don't think there's another DHL service in the area..

Such a clean, efficient, well-managed FedEx branch with professional, kind and helpful clerks. I…read morewent in just to print some stuff and go about my day and was able to get everything done in a timely manner and the very few times in which I asked for help or where a certain thing was, they helped me out quickly. 10/10 location. Will definitely come back if I ever need to do more printing or copying.

The crew here helped me figure out some odd shaped item shipping and allowed me to take over a…read moresection of the store to wrap and box a bunch of vintage musical instruments. Shipping is not cheap, but a bunch of fragile items arrived across the country on time and in great shape! Very happy and will use them again.

This is a great place to get a mailbox. Easy access at all hours and a friendly front desk staff…read more If it's near you or convenient for your business, consider them for your next mailbox!

Great guys. I send my mail and packages here. They are always courteous and willing to help.read more

The folks here are super helpful. I called in prior and the phone was answered quickly and with a…read morepositive vibe. My situation? I had scheduled for an Amazon return set for another location but could I return elsewhere? "Yes, come in and we can help" Long story short, I came in and they helped me out. The clerk was super helpful and polite. Parking was available on the street, curb side. Quick and easy.

Is it possible to give 10 out of five stars? I wish! I'm not sure why this place has low ratings,…read moreas I'm looking at the reviews, it's barely 3 out of five stars. But on my visit here at 4 PM, I was able to find an easy street parking at the front and it was BUSY!!! But despite having four people in front of me, I got to the counter well under five minutes. Almost everyone at the location were chill or smiling; great vibes! The person who helped me was David, and other people before me that got help by him just absolutely loved him and seemed really thankful and I totally understood why. This guy is the MVP of customer empathy and super practical and rational, he literally will restore your faith in operations and humanity. I will refuse to go to any other UPS store or even mail service from here on out.