I come here often to drop off packages because I sell some of my clothes online from time to time…read more Yes, this post office I quite small but they make it up with the staff. They're so nice and very helpful and I love that they don't come off as snobby at all. I love coming here because of them! Keep up the good work! As for parking, they're in the place so there's plenty of parking to choose from! Can't wait to see you guys again!

This is literally my fave post office. It's small so it gets the jobs I usually need done (care…read morepackages to friends and returns)- they have a small amount of priority boxes and mailer envelopes and the employees are always kind and friendly. They're also patient with my frugal butt in finding the most inexpensive way to ship things. Easy parking tucked at the corner of the Vons parking lot, across from Huntington hospital.

The building details from the early 1900's are insane!! From the stained glass ceiling to the…read morecolumn detailing- such a fun pice of history. Service was a tad slow...but we enjoyed all the details.

This is the Post Office building with the most aura I've ever been to, lol. The original building…read morewas designed in 1913, and a respectful addition, was built in 1938, and it shows. There are beautiful lighted stained glass ceiling tiles. The clerk that took care of me (Emilio? Edgar? Eduardo?) was incredibly friendly, polite, efficient and fast. Him and this great building gave this review the top score of 5/5 stars.

I was driving on Colorado Blvd on my way to work. I thought to myself... where is the post office…read morein Pasadena. Well, right when I looked up and turned to my right, I saw United States Post Office Pasadena LOL. I was like no way... the universe just answered my question or perhaps I did subconsciously LOL. Anyway, during my break time, I walked over here to drop off an Amazon return item that I had to package and seal which wasn't too bad. It's a small post office that has maybe 2 or 3 stations and some P.O. boxes available. The line was short with two people ahead of me, however, it was about a 10 minutes wait before it was my turn. There was only one person working behind the counter. Once I got up to the counter, it was scan bam thank you mam... 10 secs and I was done and out LOL. The staff was pleasant and nice. I'll be back to use this post office in the future. Funny, I've walked on that side of the street before and never noticed this post office. I guess we don't see it until we're looking for it. So start looking around your surroundings... it may surprise you and answer your questions LOL.

Congratulations, this is both the worst service I have received at any USPS office and the worst…read moreservice I have received anywhere in Pasadena. One lady looked like she should not be interacting with humans at all - no greeting, unwelcoming, rude tone, salty face, and just straight-up bad attitude. The other young lady was having a personal phone conversation on her cell phone the entire time she was serving customers, more focused on the phone conversation than the people in front of her. On top of that, you also don't have a self-service kiosk there so you have to go in and deal with those two. Who's managing these people?

This is the busiest post office I've been to. I usually try to go before 4pm as it tends to get…read morevery busy and get long lines since everyone is trying to make it in before the 5pm closing time. The staff friendliness is a hit or miss but they are always helpful and efficient. I've always only seen 2-3 people behind the counter and are usually bilingual in Chinese or Spanish. They also have self help kiosks which make things go faster and there are also drop off chutes and boxes in the lobby and on the outside which are also collected by 5pm.

I filed a customer complaint and never received a call back. Why am I not surprised? I also called…read moreover 100 times within the week because while I am sitting at a desk working, I made the time. What I got in return was, 2 pick ups with no response, as in they just took the phone off the hook, and one pick up with a promise to get a call back from a supervisor, Oscar or Nora? which never happened. At this point, they have overcharged my high school student son by $455. That was on May 11, today is May 27 and they still cannot rectify it. I have worked in customer service for years and this is the most inept thought process and management I have ever witnessed. If you see that you clearly are the reason for the gross error, and you can take out the money so easily in one day, clearly you can return it the same way which would of course take up to three business days, but not 16. At this point, we have been in there a total of three times and yesterday they had the nerve to tell us to come back to bring the receipt that they have in their freaking system. Like what????LOL it just keeps getting worse. We had pictures of the dates, times and receipt numbers. Are you kidding me? I want to work here too, so I don't have to practice accountability or professionalism. Ignore the phones, don't call customers back, don't give a shit if I messed up, this job must be great!

I haven't got my packages, when the mailman agreed to deliver them. I talked to the supervisor and…read moreshe said I needed a PO Box. They want you to spend money to get a box how ridiculous is that, when they can deliver to my address.

Free parking in their lot and on the street. Some of the employees are amazing and go above and…read morebeyond to help you find the best rate for what you need to ship. During COVID, masks are required in store and there are social distance markers. I've seen employees on occasion wear their masks below their nose but there are also some barriers between them and the customer. They are not always well stocked so I've had to ask for supplies like boxes of a certain size, and will bring them out when asked.

This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

We generally go to this store because it's close. Lately we…read morehave had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point?

I love this ups store, they have the nicest and friendliest workers here. Parking is in the front…read moreand the back but they have a pretty good flow in here that you're never waiting too long. They also have a self serve kiosk that works on a variety of qr codes 9/10 times. I only go here to drop off and not for anything else but again the service here is the best.

I don't prefer the parking BUT the staff is nice and they are quick and efficient. So 3 stars for…read morethe parking but 4 stars for the staff.

If you're coming to the post office it's probably because you don't have a choice so this is more…read moreof a vent/rant and I'm aware it's not going to change consumer behavior because your office is assigned. Probably the worst post office I've been to. Rather than looking for my missing mail they argued with me about it. Not apologetic; they don't have any accountability or take any responsibility. They lost over half my mail while I had it on hold for a week when I was on vacation. And had the nerve to try to gaslight me by just saying I didn't receive anything else... but I get emails daily of what mail will be delivered so I have proof that I had more Mail than they gave me. After requesting that they check again 3x and speaking to the supervisor they finally found ONE piece of mail that I needed.

It's been a while since my last visit -- and honestly, I'm glad to say things have improved! For…read moreitems that require a signature, the pick-up process is now super convenient. They have a separate pick-up window right next to the kiosk -- just ring the bell and someone actually comes out within minutes. Love that! The location is still the same -- clean enough, plenty of parking, and close to home. It could use a little more lighting at the counter area, but overall, service feels smoother and friendlier than before. I'm still steering clear of renewing my passport here (let's not relive that fiasco ), but for drop-offs and pick-ups, it's been great lately. Nice to see this USPS stepping up its game -- maybe there's hope for the postal service after all!