This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is super nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though. read more

We generally go to this store because it's close. Lately we have had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point? read more

RUDE EMPLOYEES at this messy, understaffed UPS Store. I was 2nd in line, still waited 10+ minutes to be helped. When I complained, was told word for word: "If you're in a rush - don't come here." Message received: you don't value my time. I won't be back. read more

Policies are rigid...and not available to know beforehand. No one answers the phone...or responds to voice messages. An email template shows up on website--but there are no replies to messages. I recounted to an employee face-to-face today that I had left two separate voice messages and composed two separate emails, each days apart...but only learned the answer to my question by laboring to come into the store. The employee simply lied, telling me that messages were monitored. (In fact, the outgoing recording I reached when I called announced a holiday departure from regular hours that was more than a month past that holiday. The phone line gets not even basic maintenance, and incoming calls are ignored, and voice messages asking for help get no response.) I'm not sure why this female employee chose to lie to my face, rather than offer up a "short staffed" or other excuse. Her body language suggested that all was as it should be in terms of store operations...She showed complete indifference to my complaint and concern. You cannot easily park anywhere near this store. So interactions with customers by phone/email shld be seen as important. I see that other reviewers suggest the employees act as if they hate their job and/or hate the public. That was the feeling I also got. read more

What a difference this place is to the fed ex up the street. Although these folks are even busier, they take the time to help out an old lady in distress. Lovely souls here. There was a nice customer with her Shepard dog with her, who was trying to calm her pup. Apparently the dog was nervous and thought he was at the vet. The female worker who helped me took out some snacks for the customer's doggy and the sweet animal quickly calmed down. Super multitaskers, these workers. I'll definitely come back here again. read more

Always friendly and efficient service. I use them as a delivery access point but have also used their notary services. And the notary prices were far less than others. read more

I used to like this store bc if there's a line it goes quick and they're no nonsense. The issue now is finding parking. Since Trader Joe's moved in and they share a lot there's never any parking and it's really frustrating when you just need to park for 2 min to drop something off. I wish they had several designated 15 min parking spots just for UPS. read more

After 5 years of going to this UPS and seeing how bad the customer services is, I wanted to write something so hopefully leadership or management can train their employees to be respectful to their customers. Today I walked in and was helped right away. The person helping me looked like he didn't want to help or hated his job. When scanning my QR code he looked mad and then took out what was in my package and kind of threw it on the counter. I asked him "how he was doing today?" And he looked at me and didn't say anything and acted like I wasn't even there. On several occasions when dropping off my package, I've seen the same employee talking about customers saying how customers take advantage of Amazon returns (as I returned an Amazon return) and as another customer did the same. This happens twice and in two different months. It's unfortunate, seems like the workers hate their life or job or something. I hope management or corporate can do something to train these employees to be more respectful to their customers or hire employees that enjoy customer service. It's unfortunate the store is ran this way and for so many years. :( And recently seeing a 5 star review below and then saying "they're flabbergasted about the bad reviews" is probably a friend writing this. Go check this UPS out yourself, you will experience the horrible environment. read more

thank you for helping me notarized my document on a sunday! and catching mistakes in the document! you are all so nice here! one of the many reasons i love living in this city!!! read more

Great service. No wait and returned Amazon purchase quickly. No issues and no problems. Highly recommend.

I was making an Amazon return and needed to print out the label. Came in asked what email can I send it to, got it printed, and got charged. On label, all together time wise at most 5 min. Got charged $3.31. Three dollar for " one hour of computer use" . What a rip off lmao don't fucken come print labels read more

The UPS Store - Printing Services Near Me - South Pasadena, California

smooth & straightforward mailing of domestic box. was so happy to have found ups ground 'saver', when the u.s. post office asks $80+ to send the same box. (utter highway robbery!) ample parking plus a gigantic trader joe's just opened in the same mall last october. convenient! urban pet also moved here so many bases covered! allen was helpful & courteous. bueno all around! read more

Friendly and good service! Always pack my typewriters perfectly and properly so they get back home safely to My Clients! These are FAMILY HEIRLOOMS and I can't have them get damaged,This is why I come to this store whenever I have to ship back to my customer. read more

Updating to 2 stars: Picked up my package from UPS today and I was able to notice my package was tampered with. I brought it back to the employees letting them know that my package was tampered with clearly by how it was already precut and had a white sticker on top. The employee asked me if I opened it, but I literally picked it up 2 minutes ago. Which kinda frustrated me cuz he basically accused me of opening the package myself and lying about it being tampered. Anyway, he opens it in front of me and as expected item was taken out. I then request documentation like video footage or written letter from the store that the package was tampered with. They tell me they can't provide it and say I have to call corporate. Also they said they couldn't give me a reference number at all. Pretty sucky service if you ask me. I'd rate them 1 of 5 stars but I'm being nice so here's 2 stars. read more

The UPS Store - Evidence of tampered package. Both came from same sender and was sent to the ups store access point. Left package contents were stolen. - Printing Services Near Me - South Pasadena, California

He yelled at me and told me that my information about notary services was wrong. Then, he realized he made a mistake. He didn't apologized. As a result, he's too mean to deserve my business again. read more

They want $3 to print a label. A single piece of black and white paper. $3. Insane. The fedex office up the block is .22 cents. Save your money. read more

The WORST service ever ! Allen was incredibly rude. Made my life so difficult for no reason. We had an attorney on the phone and he was yelling, over talking her and being incompetent. He was giving attitude being dismissive, rolling his eyes in front of me and my friends. I understand this is time consuming but there was no respect and horrible customer service. Please go to another UPS store. I wish I could leave NO stars. read more

I didn't think I needed to get the names of those involved, but I wish I had. The parking lot has been chaotic since Trader Joe's opened and especially that Friday 12/6. When I arrived, there was a cone blocking the only available spot in front of the store, with no fixed or temporrary sign indicating it was reserved for a UPS truck. Outside on Oxley, four UPS trucks were idling on the street. As I ran in to the store with my package, an employee rushed past me to look into where the cone went (I'm assuming). I handed my package to employ #2 who placed my package in a bin by the door. Since I moved the cone, I wanted to make a quick in-and-out trip, so I didn't ask for a receipt. Employee #1 was pacing behind my car. It took about 30 seconds to hand off my package and return to my car. I told the first employee that I moved the cone and intended to put it back. He responded rudely, even though I wasn't blocking any trucks from loading, as they were all idling on the street. We exchanged some choice words, and I left. That was Friday night. On Monday morning, I checked the status of my package, and it hadn't been delivered. I believe employee #1 either pulled it out of the bin and threw it away, or the second employee placed it in the wrong bin. Now, UPS can't track it. I paid premium prices for shipping and tracking, but they can't tell me where the package is. I've to that store before without issues, but this time, the guy who was a total A-hole and was the main problem. Horrible experience considering tere are multiple businesses doing the same thing within a two mile radius. I hope this lost package doesn't result in a fine due to the delay. I'm willing to identify the guy and tell the owner or manager the whole story if you are interested in it. read more

Have a UPS business shipping label / doc. Paper. Goes in a pouch and is good to go. Not at this store. Apparently owner says they can't take it because it might come off, "they had an issue ONCE before." Well then... no service basically, no other solution, just a no go. read more

Went to this UPS to make some Amazon returns and send something out. Pretty good service to say the least. There was a person infront of me which what looked like a complicated situation but wait time still wasn't that long. Took care of me pretty quickly and efficiently too. Thumbs up. read more

I think the is my 2nd time give them review. I highly recommend their services. Owner and staffs provided good service. Very fast for drop off too read more

I came in on 11/1 around 5:30/6p to ship a Nutcracker that I needed them to pack & ship. All of the employees seemed really reluctant to help me when they saw I had something that I needed packed. The first employee was disrespectful and shouted to his colleague, "this guy wants to ship his doll!" I continued to ask questions about what size box they would use, etc. I tried to get them to help me and then the employee finally said, "we can do it but I won't be able to get to this for a few days as I'm out of boxes." I found this really hard to believe and told them I would go to another location. I drove out of the way to the location on 466 Foothill in La Canada where I told them what happened and they helped me out immediately and were surprised by the service I received. I guess I'll have to continue to go out of my way rather than using my neighborhood UPS store. read more

My go to UPS store. Open on Sundays from 11-4pm too. They process Amazon returns and are very reliable. read more

The UPS Store - Current hours Sept. 2023 - Printing Services Near Me - South Pasadena, California

go someplace else customer service here is terrible and now everytime I go to this location three is no parking cuz tutoring business next door and the parents wait in car for them to be released so bad. read more

As a frequent Amazon shopper, it is extremely convenient to have a ups near by. The staff is friendly and informative. The store is located in a shopping center with plenty of parking. read more

The UPS Store - Front of Store - Printing Services Near Me - South Pasadena, California

A little busy, tight parking spots but i love the guy who is probably the manager of this store. He talks to you from the back of the store "Can i help you!?" and immediately gets to working on your tasks. When I was done with my photocopies, printout (had to email a file to them which was in my cloud), and purchased a few security envelopes (they sell per piece) as well as a birthday card, he gives the total to the cashier. i paid promptly and as I was going out the door, he tells me "see you next time". Most definitely, mister manager! read more

I lived in South Pasadena for over a decade and I just found out we had an UPS store, haha. I always drove further to KinKo's because thats all I thought we had. I had to return something from Amazon and I didnt see Kohl's as one of the options but saw UPS was able to take it. I located the store only to find out it was in the same plaza as Vons and Jamba Juice! My return was super fast. Waited outside until one of the customers left and told them I had a return for Amazon. The whole process was a breeze! Took like 10 seconds or less to get my receipt. It seemed pretty busy and its a small store but they offer many services including document shredding. read more

I was only dropping Amazon returns. But lots of them and in a disorganized fashion. The staff member was super patient and even helped me box an item that wasn't prepared correctly. No complaints about this store. read more

I've had my mail box here for a number of years now and am so incredibly happy with the service. Alan, Tom, and the rest of the crew are so incredibly nice, courteous, and helpful! They always greet me with a smile when I come in and help me carry heavy packages to my car. They have never lost a package, and I have peace of mind knowing that my mail is safe. They are very well organized, even during the holidays when things get chaotic. In addition to shipping, they also have a notary on site, and sell greeting cards, boxes, envelops, and have a copier on site too. I plan on being a client of theirs for many years to come. read more

This UPS store on Fair Oaks in South Pasadena is excellent. The workers all hustle, they are fast and efficient! Parking and unloading/loading is easy! read more

Probably came at a bad time, but I needed to stop by to pick up a package but ended up waiting a little before being helped b/c there were already 3 other customers before me and two people on staff. The actual process of getting my package was quick and simple -- provided my ID and confirmed my current address and my package was handed over. The man who helped me was really nice and the store was clean -- I wouldn't mind having to come back again in the future if a delivery gets moved there. read more

I stopped to drop off a package and I saw that they had printers. I asked if I could print. They said I had to email it to them. I asked for the price and they said there was a three dollar charge. I asked if there was a price per page. The man helping me said if there was "a lot." Then their computer that I emailed the document to was slow. That took a while. I emailed two Excel documents. When they printed it the first time it came out in portrait instead of landscape. I had to show the man how to change the settings to landscape in the printer. Still didn't print properly. I then explained that they needed to download the document instead of printing it directly from my email. I had to show them how to open in Google Drive. Then I had to reformat it. I printed it. It turned out to be 24 pages of printing, not to mention wasted pages that were not formatted properly. They charged me more than three dollars. I told the cashier that I was quoted three dollars and then more if it was a lot. They said 24 pages was a lot and I didn't properly format the document. The document was formatted properly , but they were trying to print directly from email without downloading it into a program. I had to fix all the formatting so the document would print. I had to show their employee how to adjust their own printer settings. Poor customer service. They don't know what they're doing. They have no sense of urgency. It takes forever. And they miss "quote their prices. read more

Went to have notary services and the guy really didn't want to do it. Made two excuses not to. His coworker set him straight on the first excuse regarding my ID. The second excuse was incorrect regarding my trust. He said he couldn't do it and did an addendum instead which my attorney then said wouldn't work. She suggested I find a better notary as all was in order. I went up the street to a little hole in the wall called ProPrint. Guy was great. Got it done with no problems. read more

I've only had outstanding service at this UPS store. Alan, Tom, and the rest of the crew there are exceptionally professional and friendly. I'm flabbergasted at all the negative reviews; UPS is not a concierge service, it's a mail center, and an extremely busy one at that because of their great customer service. Keep up the great work, everyone! read more

I like this store but they charge you $3 to print a label for Amazon return. So don't forget to print you out label before coming here also when they charge you the $3, the receipt will say they charged you $3 for one hour of computer use- not good. read more

The UPS Store - Printing Services Near Me - South Pasadena, California

I am so thankful for Eric/ Erin (sorry!) in this location. The company I worked with required me to return equipment through their "Bill My Account" Service so all shipping bill is directly through them and to make sure the correct address and places. Anyway, I was calling on Tuesday to make sure they have the service and the one who picked it up said yes. Mind you, I had been going back and forth with some other UPS saying they didn't have the service, so I had been very frustrated. Coming Wednesday, the other employee said they did not have the service. I was like "?????????" I literally called yesterday and they said they have it. I am sure anyone understands the feeling that you need to do something soon and you only had limited time. That was me, I was literally working during the day, and from Friday until the next week, I have a meeting out of town so I just want to get it this as soon as possible, especially since there is the due date on this equipment process. The guy I talked to previously insisted they do not have the service. Eric/ Erin came in and said, "let me try". The guy previously talked to him, "What do you mean?" I wanted to say Excuse you he just tried? I do not mind if it does not work it just means maybe I need to pay a fine for the next two weeks, but at least be willing to try? So, being said that, I am grateful to Eric/ Erin to be willing to try and did actually help me. I appreciate it! At the end, still need to pay for the packaging, but hey at least it returned ~ read more

Went to this UPS store to return an item and the manager/owner was extremely rude. I was first in line and he skips me. When I tell him, "excuse me I'm next," he get an attitude and tries everything in his power not to help me. First, he says my box was too damaged so I buy one of his. Then he says he won't pack it, so I do it myself. I understand certain requirements are needed when receiving Amazon returns (nothing new here) but his horrible attitude was totally unacceptable and unnecessary. Even his employee was apologetic and came out to speak with me. (The owner wouldn't let me pack the package inside.) I didn't go somewhere else because we all know how Amazon returns go; should be in & out in less than 2 minutes. (NOTE: read my other reviews, I'm fair and have sung many other companies praises). If you want your stuff shipped and/or returned with no hassle, I strongly suggest you go somewhere else! read more

The UPS Store - UPS store - Printing Services Near Me - South Pasadena, California

Rudest worker ever. Do not go here. The old man worker is the rudest person I've ever dealt with. I always do go to this location and have never had issues. Until today. He's immature and very condescending. When I walked away finally I heard him go "oh godddd" to everyone in the store. Go elsewhere to return items. read more

I get it, the UPS store is a hard job, lots of dealing with customers. If you have multiple Amazon packages to return, the employees are not patient, which is frustrating as you verify items in packages. Anyway, I do not go to this location for Amazon returns anymore. Although a longer drive, other options are less stressful. read more

For some odd reason I thought UPS was a place that will help you pack and ship items. I had to return an item I purchased from Amazon. Amazon usually sends me to Kohl's (which is amazing) every now and then Amazon will have me return something through UPS. I walked into UPS and there were two employees. The employee that helped me was an older man with black framed glasses and it was obvious he didn't want to be there. I let him know I needed to return an item from Amazon, he told me the label had to be printed and the item has to be packaged. I told him the last time I had to return an Amazon item through UPS they packed it for me, printed the label and changed for the service. He seemed so annoyed by me and told me they don't do that and it must have been a different UPS. I informed him this is the only UPS I ever go to since I work down the street and YES, they have printed and package an item I needed to return. We stood in awkward silence for a minute or two until I asked if he had a box. He put a post-it down in front of me that had the UPS email address on it and said "email the label to print here." He printed the label, put my item in a bag and charged me $6. It's frustrating because it's UPS, I know packing and shipping is a service they provide. So why was the employee giving me a hard time over this? Amazon, PLEASE don't send me to UPS to return. Items anymore. It's not worth the rudeness. read more