Cancel

Open app

Search

The UPS Store

3.5 (69 reviews)
Closed 9:00 am - 7:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

Recommended Reviews - The UPS Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Linh Y.

I was happy to find out that there is a UPS Store in Pasadena. I was in the neighborhood so I took advantage of my presence and brought my Amazon return here. Funny, my visits to the UPS Store is usually very quick unless there is a long line. However, this time around, the wait time was in the parking and not the line. This UPS is located in a very tiny corner plaza. Parking is so tight and limited... it was unreal. I had to drive around a few times before getting a parking spot. I got really lucky because they were near closing time and I wasn't sure if anyone would leave and if I would have to try for another day. Once I got into the store, it was quick and easy. Staff was super friendly. They scanned the package, gave me the receipt, and I was out of here. As for my return to this location, it probably will not be my first pick due to the parking challenge. But if I must, then I will come back.

Receipt proof!

Have you ever paid 37 actual dollars for a box? No. I mean just the cardboard. Well, if you've ever been curious what that is like, just stop by a UPS Store! Today I went to return an Amazon item at UPS. My item was 32x16x4. So, basically, needing a flat rectangular box, not terribly large. Well, UPS had one, and it was literally $37 dollars!$40.46 after tax. Since I had to return this item today, my hands were kinda tied. I had to dish out the dough for CARDBOARD! CAAAARDBOARD! Forty whole dollars! Way to really screw your customers, UPS. Literally never using your services again. Thanks

Track number to show it's true
靖天

The couriers are very irresponsible. There's A coded box at the door and they throw it down on level A, and they take a very blurry picture, and there's no surveillance, there's nothing, and it's gone, it's a pair of Balenciaga shoes and a shirt, bad company, bad staff

Service
Kari L.

This is a small cramped location with a tiny parking lot. Lol. That being said, the staff are very nice and I've always received good service. This is the closest location to my house so it is the one I use. I'm just not a huge fan of the set up of the location or the strip mall itself.

An exemplary employee and a horrible man harassing him.

See all

Photo of Terri L.
14
46
12

2 months ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Kyra B.
229
27
5

8 days ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Business owner information

Photo of Local

Local

Helpful 7
Thanks 2
Love this 6
Oh no 0

4 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 1
Oh no 0

1 month ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 2
Thanks 0
Love this 2
Oh no 0
Photo of James
0
10
14

8 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kim Q.
0
10
0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kari L.
389
221
646

4 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0
Photo of B S.
0
61
0

2 years ago

Fast, efficient. Not very cheery, not big on greeting customers or saying thank you. But gets the job done.

Business owner information

Photo of Local

Local

Helpful 1
Thanks 1
Love this 0
Oh no 1
Photo of Rob W.
331
19
3

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 3
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 10
Thanks 0
Love this 6
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0

7 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0
Photo of Joe C.
256
3
0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

I have used the UPS store numerous times. The gentleman there is always quick and helpful. They are now only open Tue thru Fri

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Marisa S.
229
26
1

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

5 years ago

Grateful for Albert at the store. Amazing service and will go out of their to take care of everything. A++++++

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Manager S.

Manager S.

Helpful 2
Thanks 0
Love this 4
Oh no 0
Photo of Ayumi S.
4145
1210
2132

7 years ago

They're always friendly here and super quick with drop offs of packages.

Helpful 14
Thanks 0
Love this 9
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Heidy A.
281
83
15

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Jody H.
69
51
25

6 years ago

This location is awesome! They're always so fast and efficient. Keep up the great work!

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Manager S.

Manager S.

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Dave C.
139
854
1124

8 years ago

Business owner information

Photo of Manager S.

Manager S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - The UPS Store

Review Highlights - The UPS Store

It was somewhat irritating but the manager, (Lindsey I believe) answered all my questions as to why.

Mentioned in 4 reviews

Read more highlights

Box & Ship - Barely any of my original  packing material used, loosely

Box & Ship

(39 reviews)

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

We have used box and ship for years with positive results. However, last Saturday I arrived at 9 AM…read moreexactly and until 9:20 and they still had not opened. This is the second time this has happened. their website indicates the they open at 9:00. Disappointing that this business cannot keep an opening schedule.

The UPS Store

The UPS Store

(176 reviews)

Just adding my 2 cents. This is the closest UPS location for me, and have been here numerous times…read moreover the years. Service can be brusque; perhaps their reasoning is they are a necessary service with a guaranteed group of core customers, so why indulge them with courtesy? The office can be messy, in part because it's definitely on the small side, so lots of boxes are placed in areas where customers go. I now only come to this branch if I have a simple task, like bringing in a package that is already properly taped up and already has a label that can be easily scanned. Even then, you are asked to place your item on the stack of boxes in the middle of the store. Anything more complicated, or requiring more assistance, I go to the UPS by Vons on Colorado.

Wtf is wrong with this place? I've been here twice and the lady with the covid mask is still rude…read moreas hell. She's like the UPS Store Darth Vader. It's hilarious how they have these stock images on their home page with staff and customers smiling and engaging in pleasant interactions. None of that occurs here I can tell you that. I only come here because it's on the way home and the other spot a few miles away is too much of a hassle with parking. My first visit she scolded me about not having the box with the scan code, which I had forgot to bring. Sure, that was my fault, but she made it seem like I had committed treason. So I just walked out. Well, this time around I figured maybe she was having a bad day. I had my return with the scan code. After greeting her and getting zero response (shocker!), she goes ahead and scans my phone. Then she prints the return label and just hands it to me and demands that I put it on the box. I ask where and she says "over the old address!" Yo, isn't that your job lady? And then she gruffly tells me to just put the box on top of a whole bunch of other boxes that were just sitting in the middle of the store. So I guess I work here now! And why the eff is there a pile of boxes in the middle of the store anyway? Which brings me to another gripe: this place is disorganized as hell. There are boxes lying around everywhere and the counters barely have any space to do anything. Just piles of paper, stationery, knick knacks, the Epstein files, you name it. It really makes you question how thorough they are with your packages. Seriously. Thanks to Yelp, you can see how others feel about this place. On some of these reviews, their business manager replies with a lame cut and paste message apologizing and claiming they'll look into it. Lulz, yeah right. Your problems are still there! Get a clue, man! Avoid this store if you can.

FedEx Office Print & Ship Center

FedEx Office Print & Ship Center

(90 reviews)

FedExpress Office Printing & Shipping Service Center is located at 1735 East Colorado Boulevard…read morePasadena, California 91106. It is very close to Pasadena City College and very convenient for me. It's a lot cheaper than my purchasing all the equipment and putting it in a small room. I needed to make some copies and fax some important papers. I entered the store and was greeted by a smile and a hello from the staff. I had some questions concerning the multi-purpose self-service machine. I needed to insert my credit card and adjust some settings. My papers were quickly processed. I am very impressed with the training program that FedEx must have in place. There's plenty of parking in the parking lot behind the store. There is also off street parking on the side streets perpendicular to Colorado Boulevard. I will continue to be a loyal customer. I couldn't be more pleased with the service I received.

This place is great, mainly because of one employee there. I don't do much printing, so I wasn't…read moresure what to expect, but Destiny was incredibly helpful. I had a large order of color copies, including one that was a bit tricky, and she went out of her way to help troubleshoot a sizing issue I was having. Her willingness to take the time and be thorough made a real difference. Too often, experiences like this can feel rushed or impersonal, so it was refreshing to work with someone who clearly cares about doing the job well and pays attention to details. Destiny's professionalism and positive attitude really stood out, and I hope her efforts are recognized.

FedEx Office Print & Ship Center

FedEx Office Print & Ship Center

(299 reviews)

Just leaving this for one specific employee. Though most are nice, Maurice is the truth. I halfway…read morethought he was chatty before when I was in there, but thought nothing beyond that. Was having a super chaotic and anxious day, needed their machines. I keep long ass nails and roll w tweezers that I had forgotten in the car due to being frazzled. I called Maurice over to help me and we had a dope convo that made me smile and leave feeling better than I went in. THATS CUSTOMER SERVICE!!! And just being a good human in general. Leave people and things better than you find them. Across the board tho this place is reliable and legit. I come in to print occasionally. Between coming here and printing at the office, still cheaper than buying a new cartridge. I haven't seen Maurice the last couple times but he could've just been off. But either way he rocks, and I'll be back.

First and last visit. Michael A. provided some of the worst customer service I've experienced at a…read moreFedEx Office. He was rude, visibly unhappy, and moved at a painfully slow pace despite the store not being busy at all. There was absolutely no reason for the attitude. On top of that, his appearance and lack of professionalism were concerning enough that I was uncomfortable standing at the counter. This is a customer-facing role--basic courtesy and professionalism should be non-negotiable. I won't be returning, especially with a print shop literally next door that values customers' time. The low rating here is well earned, and I wish I'd noticed it before walking in.

The UPS Store - shipping_centers - Updated May 2026

Loading...
Loading...
Loading...