Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

I've been to this UPS Store several times, mostly to process certain Amazon.com returns. They're…read moreusually well-staffed and fast. A line rarely forms. Best time to go is during regular business hours (I try to go during my lunch break). The staff is knowledgeable and will get you in and out with no issues. The parking lot is cramped and super awkward so if you can't find parking, parking on Locust St. (this store is in the shopping plaza that's on Lake Av. and Locust St.) and then walking over a bit is usually the move. 10/10 except for the subpar parking situation.

Absolutely horrible customer service. I'm not one to ever write bad reviews, and I usually come…read morehere for mailing services/returns for the last 3 years and have never had an issue until today. Everyone I've interacted with has been nice or at least polite. There was a blonde lady I've never seen before who was so rude... I had multiple returns with different QR codes and she was clearly upset about it. She was throwing my clothes back in my box saying "that code's not ours." I asked where I was supposed to go then, because it said UPS, and she said "I don't know, read and figure it out." How rude!!! I showed her the code again and said it says UPS. She was wrong and didn't even apologize. I gave her back the clothes to return and now I'm worried she did all the returns wrong. I will 100% be going elsewhere because I don't want to experience her ever again.

John is awesome and supportive. Kind, present, and has great energy -- he made the whole process…read moreeasy. I've been coming here for years and consistently have a positive experience with the team. Thank you for keeping it light and providing wonderful service. Clean environment, and there's a free parking lot with plenty of spaces.

Lately this UPS at this location has been making it hard for to ship out stuff lately. I love…read moreMonica but this other manager (Asian) has been making it difficult and I have to travel across city to another one so I don't have to deal with him. He always questioning what I'm sending out with a look and gives me a hard time about my ID and I have been going to this location for I'm always sending this out from Depop and Poshmark. I'm going to stick to the post office.

It's been awhile since I've needed UPS services. This location has been refreshed a bit since my…read morelast visit. It seems less cluttered. The service, alas, remains the same. Staff attitude ranges from perfunctory to brusque. It seems clear no amount of one-star ratings will change that, despite rote replies from the business. For me, the advantages of this UPS location are its proximity and that it opens 30 minutes before most other branches nearby. I come here when I require only the simplest of tasks--bringing in a pre-labeled, properly taped-up package to be scanned and shipped. For anything more complex or requiring more staff assistance, I go elsewhere, usually the location on Colorado next to Vons. Note that this branch is a smaller one and only has a front door, which both customers and UPS trucks use to load/unload. As such, after scanning, you are required to place your package in the customer area, and I've always had to do this on my own, no matter the weight or number of items. The trucks load the packages from here. There is no back area where staff takes and stores your package like at other branches. Treat yourself to a smoothie next door after your efforts.

Awesome experience. There was one person ahead of me. I was returning to Amazon, she printed out…read morelabel and just asked me to put it in middle of store, it was bigish box and shes older, no problem. I was out of there in under 10 min. Never had an issue there

Superb service. Dropped off paper to be shredded. It was put into a locked bin by itself. They…read moreexplained that a shredder truck comes several times a week and it would go from the bin to the shredder - on the spot. The price was very reasonable - I have a good shredder but it would have taken hours to feed in my stuff at home and I know from experience the motor would overheat and go into shutdown mode for almost an hour, probably several times with the amount of stuff I had to shred. Mail Box Planet was an easy, inexpensive answer vs. wasting a lot of my time.

Such a great experience with Mailbox Planet! Everyone was friendly, helpful, and made everything so…read moreeasy. I really appreciate the great customer service and would definitely recommend them! We used them for mailbox service and the prices were reasonable and the service was excellent!

I had a wonderful experience working with Michael at the FedEx Printing Center. He took the time to…read moreunderstand my request, paid close attention to every detail, and genuinely cared about getting the best possible result. His patience, professionalism, and dedication really stood out. Michael went above and beyond to make sure everything turned out the way I wanted. He truly deserves an excellent review and recognition for his outstanding customer service. Thank you, Michael!

I needed a last-minute spiral binding job, and Micheal at FedEx Office took great care of me. I…read moremade a few mistakes on my end that had nothing to do with him, and he stayed friendly and professional the whole time. He helped me fix everything without making me feel rushed or embarrassed, and the finished product looked great. Thanks, Micheal, for going above and beyond. I'll definitely be coming back!

The staff was knowledgeable and friendly . They were able to clearly explain my shipping options.read more

THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.

Had to send something out via FedEx. Was in the general East Pasadena area and this location popped…read moreup. Great location right in front of PCC. Lots of nearby businesses/restaurants as well. Worker was friendly and efficient. Good to have this nice location in this area. Parking right out front!

They lost my package. This should sum up my review…read more I checked in my package on 7/29 6:33pm was told it won't go out till the next day. So I said okay cool! Not a problem. Next I know I'm getting a message from my buyer why they haven't received their order. I called fedexs 3rd world customer service they are paying to save money and even those incompetent individuals had no idea what was going on. The store itself says "we don't have your package" uhhh yeah you do. Check your cameras, here's my carbon footprint what more do you need? The box was almost 2 feet long what does that even mean???? The box was HUGE, how do you LOSE THAT. The system clearly shows it is in their possession, I have my receipt. Earth to fucking FEDEX. Moral of the story don't ship with this location or FEDEX IN GENERAL. USPS is the way to go, shipped numerous packages with them not once have I had this type of service problem. Complete waste of my time!

Great location, they picked up some art from a local auction. They packed it in one box, then…read morepacked again in polystyrene pellets, and packed in another box! So good. It arrived promptly at my chosen delivery spot in Las Vegas. 10 stars!

I would like to report an incident involving Gisselle I observed what appeared to be unprofessional…read morebehavior, including drinking in the back parking lot while on or around the workplace premises I believe this behavior should be addressed appropriately

I needed some photo prints made and got in here just before closing. It was pretty empty so I was…read moreserved right away. Ruby, who worked with me, was very helpful with editing and getting my photo printed in two different formats. She even stayed a few minutes after hours. A couple of people, including a very rude woman who rapped on the door for a solid two minutes despite it being locked and the close sign put up, tried to get service. Out of an abundance of kindness, even these folks were treated with some respect. I would definitely come here again.

From the moment I walked in, Michael greeted me and directed me where to go for help. When he then…read moreassisted me he went above and beyond to help me ship an important piece. He's the great!