It's been awhile since I've needed UPS services. This location has been refreshed a bit since my last visit. It seems less cluttered. The service, alas, remains the same. Staff attitude ranges from perfunctory to brusque. It seems clear no amount of one-star ratings will change that, despite rote replies from the business. For me, the advantages of this UPS location are its proximity and that it opens 30 minutes before most other branches nearby. I come here when I require only the simplest of tasks--bringing in a pre-labeled, properly taped-up package to be scanned and shipped. For anything more complex or requiring more staff assistance, I go elsewhere, usually the location on Colorado next to Vons. Note that this branch is a smaller one and only has a front door, which both customers and UPS trucks use to load/unload. As such, after scanning, you are required to place your package in the customer area, and I've always had to do this on my own, no matter the weight or number of items. The trucks load the packages from here. There is no back area where staff takes and stores your package like at other branches. Treat yourself to a smoothie next door after your efforts. read more

I arrived to pick up a package that UPS dropped there for me. Without much effort I was told that it wasn't there. I had received notices from UPS that it was. Then I saw a package by their counter that appeared to be mine ( a square piece of wood) easy identifiable. The employee and the owner were both extremely rude. Very bad experience with this location. I hope UPS admin reads this. read more

Awesome experience. There was one person ahead of me. I was returning to Amazon, she printed out label and just asked me to put it in middle of store, it was bigish box and shes older, no problem. I was out of there in under 10 min. Never had an issue there read more

This place deserves zero stars. This is the second time I came in and the first time I came in I thought you know maybe the man is having a bad day. We're all entitled to I come in today Lord, heavily mercy he is the most rudest racist person. The one person that he has working there I can see he treats her like crap cause he's constantly yelling at her don't come here go to another UPS store this place deserves to be shut down. read more

Wtf is wrong with this place? I've been here twice and the lady with the covid mask is still rude as hell. She's like the UPS Store Darth Vader. It's hilarious how they have these stock images on their home page with staff and customers smiling and engaging in pleasant interactions. None of that occurs here I can tell you that. I only come here because it's on the way home and the other spot a few miles away is too much of a hassle with parking. My first visit she scolded me about not having the box with the scan code, which I had forgot to bring. Sure, that was my fault, but she made it seem like I had committed treason. So I just walked out. Well, this time around I figured maybe she was having a bad day. I had my return with the scan code. After greeting her and getting zero response (shocker!), she goes ahead and scans my phone. Then she prints the return label and just hands it to me and demands that I put it on the box. I ask where and she says "over the old address!" Yo, isn't that your job lady? And then she gruffly tells me to just put the box on top of a whole bunch of other boxes that were just sitting in the middle of the store. So I guess I work here now! And why the eff is there a pile of boxes in the middle of the store anyway? Which brings me to another gripe: this place is disorganized as hell. There are boxes lying around everywhere and the counters barely have any space to do anything. Just piles of paper, stationery, knick knacks, the Epstein files, you name it. It really makes you question how thorough they are with your packages. Seriously. Thanks to Yelp, you can see how others feel about this place. On some of these reviews, their business manager replies with a lame cut and paste message apologizing and claiming they'll look into it. Lulz, yeah right. Your problems are still there! Get a clue, man! Avoid this store if you can. read more

The staff was so kind and very thorough. The office was so beautiful newly remodeled. I loved the new design.

Customer service is extremely poor. The younger lady was rude. The older gentleman ( I believe must be the owner) is also very rude. I had 2 different items with 1 QR code. I wasn't sure what to do so I told him, he said he didn't care. If this place wasn't so convenient for me, I'd go somewhere else. The fact that there is rarely any wait must be an indication to them that people are going else where. Every other UPS store I've gone to, I'd have to wait in line. read more

Terrible customer service. I came in today to drop off a package and was completely ignored by the two staff members, who were busy shouting at each other behind the counter in Chinese. The woman scanned my item and handed me a receipt without making eye contact or saying a single word, then went right back to arguing. Unprofessional, hostile environment, and easily the worst experience I've had. Trash! read more

Pretty rude and unfortunately they lost my Amazon return package. I wouldn't come back here again

BAD BUSINESS PRACTICEE. Awful service. Dropped a return for an item $200+. Waited two weeks, tracking shows never picked up. The owner scribbled a 1800 number on the tracking receipt. UPS customer service is a joke. You'll get a never ending loop of people that "cant help". All outsourced, of course. If you need something guaranteed or any type of follow up, DO NOT DROP ORDERS HERE. read more

Came here to mail a package to Tennessee through UPS, the asian "gentle"man was very rude, said it could not be done despite having a UPS sticker on it. Also had one airpod in and talking to someone else? Happy New Year read more

The gentleman in the store is not helpful at all. He always tries to give you a hard time.

Honestly from seeing all these reviews AFTER my minute visit to this location, I'm not surprised. I walked in and the workers, aside from the delivery driver, were not friendly what so ever. Seemed like the 2 people behind the register were possibly arguing with eachother maybe but I couldn't really tell since it was a different language. But when I got up to the counter , the woman was super rude and didn't seem interested at all. Only dealt with her for a brief 15 second conversation about my package til I told her I'd go elsewhere because she clearly didn't give a crap anything I was saying about my order while rolling her eyes and said I had to print out the label on my own when I've been able to do it at other locations before. read more

Went to return Amazon package and print a return label they provided. 1 page label he wanted to charge $2.00 fee just to send email plus (with a 15 min use of PC) + .20 fee to print black and white page. I've never been charged to send an email to any UPS and done this process many times with Amazon/UPS yet he claimed every UPS does this standards and when I asked to use the computer for $15 minutes he rudely said NO leave so I asked for my money back and he threw $2 bills in my face like a wild animal and told me never to come back shouting. I will never come back the owner is a scammer please BEWARE he got extremely defensive and passive aggressive went I asked why it's $2.00 just to send an email? Worst UPS experience I've ever had in my 35 yrs of living. Never going back here again. I will be reporting the owner and emailing corporate about his rude behavior and customer service as this is obviously a franchise and he is taking advantage of people and making UPS company look bad as a whole. UPS store across street from Whole Foods in Sierra Madre (picture is attached). read more

The UPS Store - UPS store in Sierra Madre location. I will be reporting this store owner of 24 yrs to corporate. Very disrespectful person. - Shipping Centers Near Me - Pasadena, California

Older asian man behind the counter is consistently rude and demanding. I'm driving out of my way to go to a different UPS Store. The store at 3579 Foothill gets a 1 Star from me. read more

I see why this place only have 2 stars. Too bad it can't be zero. That miserable woman what works here has by far the worst customer service demeanor ever. Came to ship a box of shoes I asked her what is the email address where I can send something to print. She then further responds with "you know you will need a box for that right?' No s%#*, I know that! That's why I I'm trying to email my shipping label. I then tell her that one of the pages needs to be inside and the other page is the shipping label. Then she disappears and out if nowhere she proceeds to start taping the box behind the counter. I then told her again I told you one of the pages needs to be in the box. She then asks me to get the printed papers at the copy machine near the exit. Frustrated and just wanting my box shipped I worked on her behalf and get the paper and once she was done taping everything she then charges me $2.40. I'm like including the box? She's like oh yeah. Then corrects the amount. If the other 3 ups stores I went to didn't have 10 customers in line and I wasn't pressed for time I would've avoided this place altogether. Seriously UPS you guys hire people like this? Read your reviews and it's all about this employee! Get rid of her and see if the star rating doesn't go up on that alone. read more

They're lucky they're only a shipping service, because if they were in any other service providing capacity they would be inexcusable. They're not friendly at all; don't even greet you or anything. I suppose it's fine since I only need them to tape and ship stuff every so often, but it's definitely not a pleasant experience. Is a job requirement that you HAVE to have 0 personality and 0 kindness? My god read more

Worst customer service ever! The man at the store, who I believe is one of the owners, told me he would not honor the deals on the UPS store website and that I should go to another store. I will never do business with this location again. read more

It's okay. Gets it done. They do mailing and return for Amazon. In the Ralph's parking lot so easy to find a spot read more

Worst experience ever. Zero stars if that were an option. I had a happy returns order that I needed to take to this location. The woman there started scanning my items but double scanned 1 item. I made her aware of this but she ignored me and kept on doing her own thing instead of correcting her mistake. She then printed out the receipt even though I still had an item left that needed to be scanned. She kept saying "it's ok. Order complete. 10 items" but it was clearly not ok because she double scanned an item and one of my items had not been scanned at all. When I asked her to reverse the transaction and start over she started raising her voice and giving attitude that I "can call customer service." Great thanks lady. A problem that could have been prevented if she would have just LISTENED. There are far too many UPS stores around to patronize this bad one. Will not be back. Will go somewhere else where the employees are more careful and considerate of their customers time. read more

They claim to not have my last 3 packages. One has already been returned to sender. Had UPS confirm package location. When I was there today there was a verbal altercation between ccustomer and employee. Very concerning, not very confident in them. read more

The worst customer service ever. They are Very rude and do not like to help. UPS is all about customer satisfaction I am surprised they let this go on. I will never set foot again I found another UPS location and the funny part was they were aware of the complains from this location. read more

The WORST! I ordered a package for Christmas and due to porch pirates I thought I was doing myself a favor having it delivered to a UPS store down the street from me, well that was a HUGE mistake. The package was delivered by OnTrac to the UPS store. It shows delivered on 12/5/25 and signed for by P Chuang. I went last week and they told me I was crazy and they didn't have my package. I called the shipper (a large nationwide retailer) and they said it was delivered on their end. I called this UPS store and was told that if another delivery company other than UPS tries to deliver and you don't have a mailbox with them they will sign for the package and then return it to the delivery company, OnTrac in this instance. So I have no idea where my package is, the retailer has no idea where my package is and the UPS store told absolutely no one what they were doing. Really great customer service! read more

Horrible customer service. I called two times to ask whether my package was shipped (tracking said the package was dropped off, but not shipped), and the man on the phone didn't even listen to me. Instead, he kept interrupting me and saying that I need to call shipping customer service. The only thing I asked was to check if they still have my package. I have no clue how this location is still open. read more

This is by far the worst UPS Store I've visited. If I could give them '0' stars I would. They are rude and extremely slow, there is always a line. The other UPS stores in my area at least always greet the customer upon their entrance. These people don't even notice. I went in today and several mailboxes were wide open with customers mail exposed! Anyone could have walked in a perused the boxes for credit cards, etc. and no one would have seen it. Common sense is, if the store gets busy lock the mailboxes and help the customers, then go back to sorting the mail. The store is always 'crowded' with shipments but I know there has to be room behind the counter or behind the wall behind that, yet boxes are everywhere. It's like an obstacle course. I think the UPS corporation would be horrified to see this representation of their company. read more

Absolutely terrible customer service I've been a customer for five or six years and I asked them to print one thing that Amazon said they would print for free and they went crazy on me and they refuse to print it won't take my return and literally told me they would rather me not renew my PO Box that I've had for five years then print the label so if you want a PO Box somewhere never ever go to UPS Store Foothill because they won't value your business. If you have any questions I'm happy to tell you more about the experience I just had and I will tell everyone about it as well read more

I always have bad customer experience with this particularly lady that works there, Asian heavy set lady. She never greets, always looks like she's in a bad mood, and always has something negative to say. Today! I came in to drop off my returns (no other customer but me by the way). I was having trouble connecting to my data on my phone to get into my Amazon to get the QR code for her to scan, she goes and tells me "ugh, you come in here not having anything ready". I apologized and then she rolled her eyes. Then she proceed to scan my first return. Then she goes and rushes me for the QR code for the second return, which I'm trying to get it for her, and she says "ugh, we're about to close soon and you have nothing ready". It was 5:40pm! Google says they close at 6:30pm. Then she tells me to grab my return box and put it on the floor. Like I said I always have bad experience with her, everybody else are nice. read more

Wish I could give them a zero. I have used this store for 18 years and found the owner to be so mean and rude, but I had no choice since it was conveniently located. Even my kids are scared of this old guy and said he was mean to them when they dropped of a package. To make matters worse they started losing my packages repeatedly earlier this year. When I said I want to make sure all my Amazon returns were bagged because they have gotten lost at that location (I also said, "not blaming you guys at all"), the owner said " It's impolite for you to tell us how to do our job". I explained to him that I wasn't trying to interfere, I just wanted to see that my returns got bagged together since they were scattered all over the store at that point. The quality of the work of this store and its workers is very poor. Now that there are other locations in the area, I will never go here again. Everyone is so right about these extremely rude and mean owners. New staff young man with cross earrings is just as rude. Great customer service and kindness has to trickle from the top - but this young man has learned it's okay to be rude by watching the owner interact with customers. There are plenty of UPS stores in the area where they are sweet as pie, so why give these mean folks business. I will never do business here again because it makes me happy when my packages actually reach their destination! read more

If i could give zero stars, i would. But i have to give one star. This particular UPS location is the worst. Save your time and energy and visit a different location. (The UPS store on Colorado, in the Vons plaza is way better). I re-routed a package to this location because i was not going to be home and this is a UPS access point. I received an email and text message from UPS confirming my package was delivered to this location. However, when i went to this location, an elderly asian male advised me they didnt have my package. I went back home, called the 800 number (waited for 40 min) and confirmed again that my package was delivered to this location, and in fact remains at this location. They provided the name of the person who signed for my package as well as the delivery date. I went back, and asked if this individual works at this location. Several regular customers (who frequent this location) confirmed that the elderly asian male (who i dealt with earlier) is indeed this individual. However when i confronted him, he denied that he was the individual and denied that this alleged individual worked at this location. I would have been understanding if they confessed up to their mistake...but to boldy lie to a customers face about their identity is unprofessional. Im not an asian hater because i myself am asian. Im just providing a description of this individual. Avoid this location. Not only are they not professional, but this location is run down and dirty. They are also too cheap to turn on the AC. read more

This location has horrible customer service. Each time I'm at this location the older Asian man (who appears to be the owner) seems like he's always having a bad day and hating the world. The employees that work for him always look stressed and having a miserable day as well. I would avoid this place and bring your business elsewhere if you value any form of customer service. read more

I shipped 7 packages to my daughter in Washington state. Six of them arrived and one has not. The staff refused to help me and said I needed to file a claim online. When I tried to do this, the online service said I must file the claim with the store where I shipped from. I went back to the store and once again was told they could not help me, that it was too late to file a claim. I will never ever use UPS again or have anything to do with the people in this store! They are the worst! While I have always liked UPS in the past, this is the last time I will use their shipping service. In the future I'll use the US Postal Service or Federal Express. The missing box contained family memorabilia and photos. Irreplaceable items. Think twice if you are shipping irreplaceable items! read more

Never waste your time here. Employees are not nice. To start off they don't even greet you and look at you and look away. I dropped off package and the slip needed to be removed so I asked the guy to tape it on top of new slip he come out so grouchy saying you don't tell me how to do my job. Sir I'm making sure the right label is being put on he kicked me out the store. What kind of sh*t show are you guys running ?!? read more

This place is a total joke.. I shipped a return back to amazon 3 weeks ago, dropped off at this UPS location. Checked the online tracking, and it was NEVER shipped (only label was created). Called main UPS number, they deferred me back to this local UPS store. Called them, spoke to their manager, they said it's not their fault, and told me to call the Main UPS number. Called this number, and they said it's not their fault, told me to call Amazon. so I suggest u track ur packages & keep receipts after you return your amazon packages and not assume that you will get your refund. Can't believe I just pulled a Karen moment, but this place/UPS deserved it. read more

The UPS Store - Shipping Centers Near Me - Pasadena, California

Horrible customer service. Learn some basic manners like greeting your clients. It was an older guy. He threw my receipt on the counter. And no, it wasn't because of covid. He really threw the receipt on the counter instead of giving it to me. So upsetting. I'm glad this isn't my neighborhood UPS and I'll never have to deal with this again. I was just passing by and had a package to drop off. Lol. After posting this I decided to read others' reviews and they all had the same thing to say. It's actually funny now. Seriously, I hope everyone who can- avoids this location. Plenty more UPS stores to take our business to. Do that! read more

Very rude and they couldn't help me with even a basic return they also need some Customer service training this store gives ups a bad name!!!!!!!! Very sad cuz I love ups but I will not be returning to this store ever!!!!!!! read more

I personally haven't had the same negative experience that other reviewers have here. Each time I have come in to mail a package, the staff member has guided me with clarity and courtesy. Not once have they been rude or inattentive. I think people need to be a little more sympathetic towards both the immigrant experience as well as towards those who may be reclusive or introverted, or even have social anxiety. Reading some of the other reviews on here has made me a little upset about all the judgment. Sometimes we have a certain level of privelege and conceit and we are only concerned with ourselves instead of looking at the needs, quirks, and life experiences of the other. I feel like that is what has happened to some of the reviewers on here. To that all I have to say is: have some compassion people! read more

What a disorganized place. And could the owners be more rude and uninterested. Do funny, I started this review the last time i wS there. So, visited again a couple of days ago and it's worse than the first time. Rude, unorganized. Find another store. read more

Super rude service. Every single time. The old Asian man is preachy, judgmental and just mean. I hate coming here and pray it's a different worker. The UPS brand needs to not associate with this manager. Absolutely terrible. read more

Pi- ning is worse owner I ever seen. He is very rude and unprofessional. He ignored me and just looked at me. They are unhappy and aggressive. UPS please do something!!!!!! This place have a bad reviews. And all worker are same as him. Sorry for them. I never ever come back. read more

I never come to the internet to write reviews, but after reading the ones related to this particular UPS store I felt compelled to write my horrible experience here and add to the list of complaints about the older Asian man. I went to the store today to drop off a couple of items I needed to return to my job. Although I had two boxes I only had one label. I go up to the counter and explain to the older guy I have two packages with one label. I was only sent one label, would I be able to mail both packages because they are going to the same address. During this conversation a white gentleman walks in and is being helped by a young gentleman that works there. Long story short he (Asian guy) ignores what I'm saying and starts helping him. I stated I guess I'm not being helped now. The white gentleman apologizes. The Asian guy motions got the young white gentleman to help me. I vent my frustration to the younger helper, who by the way was very helpful. I say I guess what I was saying isn't as important as that guys. The younger guy tries to pacify me by saying please don't feel like that. He doesn't really understand speak English that well. I tell him well he seemed to understand what the white guy was saying without an issue. So yes he does understand exactly what I am saying. To wrap things up I'll just piggyback on what others said about the older Asian man. He is rude, very unprofessional, and my experience felt racist. Also, the store is small and dirty. I will not be returning to this store. I hope others read this review along with all the other and do not go to this store. read more