When I think of exceeding expectations, satisfaction and execution of a task, the UPS Store in…read moreMonrovia takes the top prize. Through constant communication via phone and email to exquisitely packing of a rare item, this store is the best. I utilize John Moran Auctions often and one aspect that is difficult is the coordination of logistics. I highly recommend you use this store if you ever been utilize John Moran Auctions. Finally, what amazing value this store offers as well as extremely cost efficient.

Oh My! I finally found a UPS store with the self-service Kiosk locally! It is so convenient to just…read morebe able to scan my return QR code, print my own labels directly from the machine, drop off and go! This location is huge, clean, and organized, with plenty of street parking right outside. Definitely a 5 star UPS location!

I needed a PO Box and came here and was greeted by friendly staff who was very helpful with…read moreexplaining plans. I saw them be super helpful to customers with boxes. Their prices are fair and I like that they can help me with all my shipping needs.

What an excellent and convenient neighborhood place!…read more The gentleman behind the counter was extremely helpful in notarizing my documents after I had an extraordinarily hard time finding a Notary today. Other places advertised on yelp and elsewhere having professional Notary services only to find that their notary people "aren't in today" or "not in till later" etc. I had some documents that I needed to get done rather urgently this morning and I appreciate the convenience of having this place local to me!

Recently moved to the area and found they're my local fedex shop. I only had to drop off a package…read morewith label already paid for. They were quick and efficient with two guys working the counter to get through the line that formed. I think I was in and out in like a minute. Parking is pretty easy in a shared lot which doesn't seem like it'll get too busy most of the time

Excellent service that went above and beyond. Jason and Kim were so friendly, helpful, and…read moreproactive. I want to keep coming here because of how they treat everyone in the building, whether they met you before or not.

Unsure what happened but they were my favorite USPS contracted postal unit in the 626. The people…read moreare friendly and I love the back parking lot. Everyone is always super nice to me and a place I get to practice my Cantonese in person. I got everything done super quick here. Their contract was terminated since this week so gotta go elsewhere for mail drop off now. I forgot to ask if they will get their contract back but it didn't seem like anytime soon... However, they will still be selling stamps and their PO boxes will still be receiving mail for mail box customers! So I will still be coming here for whatever services they still can provide now!!!

I appreciate the level of service I receive everytime I go to the Post Office. They make sure that…read moreI as a customer living in the neighborhood understand their commitment to meeting my needs, getting my granddaughter her gift. I value this office.

My day went from bad to good thanks to Kristin at TC Postal Centre. She dropped what she was doing…read moreto help me notarize a document. My cousin faxed something a few weeks ago and told me it was great service, so I decided to give it a try. I had a bad experience at the bank when I tried getting help, and I was feeling upset over it. Kristin met me with a smile and willingness to help. We even chatted for a bit. I walked out feeling valued and appreciated. Thank you, Kristin. I appreciate your kindness and professionalism. I will be back. They also have really cute antiques for sale.

I had a disappointing experience with a large lady ( don't her name just call her Karen )From the…read moremoment I arrived, she was dismissive and unprofessional and impolite.When I asked a simple question, I was met with sarcasm and eye-rolling. It made me feel very unwelcome and uncomfortable. I expected basic respect and courtesy, but unfortunately, that was not provided. I won't be returning.

One of the better UPS locations I've been to. Always very fast, efficient, and friendly. I love…read morereturning my items here. It has a nice parking lot, and you can be in and out in minutes, even when there's a line.

Of all the UPS locations I've been to, this is one of my two preferred spots because of the…read morefriendly staff and it has a self-service kiosk, which is super convenient for processing Amazon returns yourself. However, my experience yesterday left much to be desired. When I arrived to drop off a return with a pre-labeled package, the owner was visibly frustrated, likely from a prior issue with helping a customer to track down a package for pick up. His frustration spilled over to his employee, who was requesting for his help with a printing a receipt, creating a tense atmosphere that affected me and another customer in line. Instead of simply asking what I needed help with, I was told to use the self service kiosk, even after I explained the label was ready. I scanned it as requested, but of course, the kiosk directed me to see an associate. Eventually, the owner told me and the other girl in line to leave our packages at the counter and also noted he will not be giving us a receipt. When I asked for confirmation about leaving my package on the correct counter, I was ignored by both the owner and his employee. I left my package anyway, and thankfully, tracking showed it was processed correctly. But the staff's inability to manage their emotions and provide clear, courteous service made the visit unnecessarily stressful. While this location is usually convenient, this experience was disappointing and unprofessional.

Lupe is so kind, helpful, and provides professional customer service. He's an excellent employee…read moreand person that provides quality service. Always helpful, and willing to go out of his way. Value for printing, and sending out packages is fair- Would recommend and return.

My husband and I have been using this UPS store for all of our shipping and Amazon return needs for…read more10 years. In fact, Lupe and Valera, the father and daughter duo have saved the day on countless occasions with their kind customer service and expertise! We're always able to get in and out quickly regardless of long lines due their impressive ability to navigate a variety of shipping and customer concerns. In fact, during the holidays, we saw how with warmth and diplomacy, they deescalated an individual who was yelling and cursing at them due to no fault of their own. It was terrible to see them be so disrespected especially when they treat everyone with respect and kindness but ideally their silver lining will be more customers like yourself who value both efficacy and being treated like family.

I came into the Postal Annex in Azusa last week for a Live Scan and it was my first time ever…read moreneeding one. I needed it for my daughter's end of the year field trip and honestly wasn't quite sure what the process was or what paperwork was required. Jinesh was extremely informative and took the time to break everything down for me. He explained that I needed the proper Live Scan request form from the school district before the fingerprinting could be completed. Instead of rushing me through or giving unclear instructions, he made sure I understood exactly what was needed and told me to come back once I had the correct paperwork. I returned this morning with everything in order and was assisted by Arsh. She was very sweet and upfront about being new and still in training. I let her know I was patient and in no rush at all. She took her time, made sure everything was done properly, and even had someone assisting her over the phone until Jinesh arrived and stepped in to help finish up. The entire process was smooth and only took about 10 to 15 minutes since I arrived early and it wasn't busy. I really appreciated how welcoming and helpful everyone was. They didn't make me feel rushed or confused at any point. For something that could feel intimidating the first time, they made it easy and stress free. They also offer a wide range of services including mailing, printing, faxing, PO boxes and more, which makes it a convenient one stop shop for a lot of needs. Overall I felt genuinely helped and taken care of. I would absolutely recommend this Postal Annex location and will continue coming here for future services.

I've had a paid mailbox here since 2020 (it's now almost mid-2026), which means I've had a lot of…read moreinteractions with the folks working here over the last 6 or so years. When I first got my mailbox in 2020, the hours were very good with them being open the majority of the day during the week, even during COVID, and they were open both on Saturdays and Sundays. I really don't like writing negative reviews about places, because some people/places have off days (just like everyone does), but this is not just one day with them.... it's EVERY SINGLE DAY. Here is a list of items I have put together for your reading pleasure, and for the record, I will NOT be renewing. 1. Hours are basically whenever they feel like being open (especially on weekends). Sometimes there's a sign on the door during regular business hours that they're on break and the door is locked. (See the attached photo.) Their hours are now 9am-6pm during the week and Saturdays 9am-4pm when they used to be open earlier in the morning, later in the evening, and on Sundays. Oh and if they go on "vacation", they close for an ENTIRE WEEK and write an email to everyone two days before that our mail and packages will be held until they return. There is NO way to access the mailbox or receive packages during the time they're closed. Remember, I pay a monthly fee to have mail received here... 2. They are no longer open on Sundays like they used to be a couple of years back which means I have only Saturdays to check my mail. Since I work 9am-6pm during the week, I usually can only get to my mailbox on Saturdays. Sometimes they take the weekend off and close without saying anything. And guess what happens when they close on the weekend unexpectedly... I CAN'T GET MY MAIL FOR THAT WEEK. 3. They charge for literally EVERYTHING. Debit card fees and transaction fees. They used to accept packages up to 50 pounds. Then it was lowered to 30 pound. However, is your box heavier than 30 pounds? There's a "handling" fee. Need a piece of tape? Fee. Need one copy of something? Fee. I'm surprised I'm not charged for breathing the air in the building. 4. I pay for a mailbox for a reason. I want to be able to receive packages that are secured and held for a few days until I have some time to pick them up (which is usually on Saturdays). Well, if you leave your package for 3 days or more, there's a fee for that. Do you only have your debit card with you to pay the fee? Sorry, there's a fee for that. See Item 3 above. They were closed on the preceding Saturday? Sorry, there's still a storage fee. I was literally going to be charged a fee for ONE flat 9x11 envelope when I came 5 days later to pick it up after it was received. A FEE FOR AN ENVELOPE!!! 5. The ONLY good thing... and I mean *ONLY* good thing is that I get a text message and email whenever I receive mail into my box. That way I don't have to guess when mail is there. But again, if I leave a package there more than three days (even if I'm out of town for longer than that), there's a fee. And if they're closed for the weekend, I have no way to access said mail. The TL;DR version is that you should avoid renting a mailbox here. You pay a fee to not have access to your mailbox outside business hours and when they close randomly. Also be prepare to pay a fee for basically everything.

Aidan was a huge help and made it super easy to get my items packaged at minimal cost. Helped me…read morereprint labels and ensured a happy and satisfied customer!

I use FedEx print services once a year because the color prints I need printed on label paper…read morealways jams my works copier and printers. I haven't previously had problems, but this particular visit this week their copier for professional services kept jamming. They ended up printing them on the outside self service copiers, but the color quality was not as good. What normally takes a few mins to print this job took over 30 minutes to figure out.