When I think of exceeding expectations, satisfaction and execution of a task, the UPS Store in Monrovia takes the top prize. Through constant communication via phone and email to exquisitely packing of a rare item, this store is the best. I utilize John Moran Auctions often and one aspect that is difficult is the coordination of logistics. I highly recommend you use this store if you ever been utilize John Moran Auctions. Finally, what amazing value this store offers as well as extremely cost efficient. read more

Oh My! I finally found a UPS store with the self-service Kiosk locally! It is so convenient to just be able to scan my return QR code, print my own labels directly from the machine, drop off and go! This location is huge, clean, and organized, with plenty of street parking right outside. Definitely a 5 star UPS location! read more

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Made an appointment for a printing service at 9AM and I was helped right away. The process was so quick and all I had to do was email them the pdf. I was in and out in less than 10 minutes. read more

The UPS Store - Shipping Centers Near Me - Monrovia, California

What a huge disappointment and inconvenience. I ordered a product from Amazon, and it was shipped via UPS, which I was not given any choice in. My package arrived at my local UPS store. I called ahead to let them know my husband would pick it up (it was very heavy and large) and they said no! I didn't legally change my name when I married, which is my right, but we have the same address on our drivers licenses. I called the UPS customer service, and they wouldn't help me either. Since my husband was not permitted to pick up the package, it was going to be too late for us to use the product. It was a rolling cart which I need this weekend to transport heavy boxes. I then asked if I could email them a return shipping label so they could place it on the box and ship it back. They said no, because I had to come in and pay $1.25 for them to print the piece of paper! Seriously? After all of the trouble, they couldn't print me a piece of paper to send the package back? (by the way, I have to pay a re-stocking fee on this item which is a third of the price I paid for it). UPS is a joke, and has a terrible policy. I will never use this company ever again, and will advise everyone I know to do the same. Imagine expecting me to legally change my name to pass their policy!! Are we living in the 1950s? read more

This is a great UPS store! They are always quick and help me promptly with my requests. Plenty of street parking and they also have limited time parking out in the front. Even though they are constantly under construction, everyone who works here is always in good spirits. read more

Omg I have the worst anxiety and walking into the store to return items and I didn't know how to with the QR codes and being reassured it's ok and they would help me was so convenient... the two girls there were so kind and I don't know there names but thank you!!!!!! I would literally come back to this location based off how kind the workers were I hope they get recognition. read more

I utilized this business to ship an item that had been purchased from a nearby auction house. The item was somewhat delicate and required special packaging. I dealt with Lin, who was extremely professional in every facet of the shipping process. She communicated in a timely way, and provided reliable information on cost, shipment date, etc. The packaging for this item was easily the most well engineered of any item I have received from anywhere. Highly recommend this business for shipping of any kind. read more

I went in on Monday, February second to drop off five big boxes that were being shipped back to Amazon. I walked in and talked to a lady with black curly hair with a bad attitude and to top it off with very bad breath. The service and her attitude was so bad that I ended up putting the boxes back into my car and dropped them off at a different UPS store. read more

Swung by on a Friday afternoon to send out a package and tackle Amazon returns. Their rep was incredibly helpful and offered to pack my package, and made sure all shipping information was correct prior to sending it out. He breezed through my Amazon returns, and I was in and out within 15 minutes. Will definitely be swinging by again if I'm in the area. read more

I've gone to the store a number of times and the people have been very nice and things we're great and everyone seem to be very helpful. But lately i've noticed a few changes since the remodel. It seems customers are starting to get nickel and dime for a little things. For example, i don't have a printer and reading the. Reviews on YouTube. It seems like a lot of them have subscriptions. Just to print anything. For example HP printers it seemed to only use their ink and you have to have a subscription were the printer doesn't work. Anyway, I have no need for a printer.Because I don't print that many things. So getting back to the UPS Store, amazon had sent me the wrong package and I needed to return it to get the correct one. So they sent me a prepaid label via email which I presented to the person at the UPS store. They told me it would be a $1.25 to print a ph out. Normally that wit and bug me.But for some reason, it just kind of hit a nerve with me. I could have gone to whole foods and returned the package for free, i use Fedex a ton and they never charge me for anything except for the package that I send. And they print out all labels for free. They're more interested in giving great service and getting customers to come back to their store. So I guess what i'm saying to the UPS storin monrovia is, when you start nickel and diming your customers, they're not gonna come back to you.They're just gonna find another way to send things. Also, the asian man who was handling my package I'm not sure if he was the manager or someone that just worked there, did not seem to be friendly, and i've heard that from a few other people that live in the neighbourhood. Anyway I think you get the point. read more

Came here around 12PM on a Tuesday afternoon to drop of a package and get a form notarized. Parking: There UPS is located in Old Town Monrovia so just be prepared to find street parking. There are a couple of public parking lots within walking distance as well. Service: There was no line when I arrived, so I was quickly helped with my package drop off and given a receipt. As for the notarization, the notary was very patient as I filled out the form and quickly gave the stamp of approval. Notary services are available for walk in customers which is super convenient and it costs $15. Although this is not my typical UPS location, I'd recommend it, especially if you're looking for notary service! read more

The pandemic has definitely kept UPS in business. I was retiring a package and the process at this UPS store was pretty seamless. Parking is super easy (street parking right out side the store). The staff have been friendly and efficient each time I go. Bonus point for never having a line. read more

I'm disappointed to see so many bad reviews. I'm here on the regular and I don't think I've ever had a bad experience with the staff. I do a lot of Amazon returns, I'm an Amazon seller so I ship my products out from here, and I've used their notary services. Thankful to have this store in our community, they serve us well. read more

Really happy with the service here. Went to FedEx first and they refused to email a shipping label for me to a merchant I purchased a car part for. Came here and the manager spring into action and took care of me. They really understand above and beyond service and keep your name and address on file so when you ship packages they have it already. read more

Love, Love, Love this store! The staff are phenomenal, so friendly and helpful. It was fairly busy when we got there and I was surprised at how quickly they managed to get people taken of. Special thanks to Sierra and her manager for helping us with a complicated request. read more

Long story, but this UPS location saved the day. My son moved to Canada, so we shipped his personal effects via FedEx.. the one on Huntington drive in Monrovia. Huge mistake .. don't go there. Boxes were returned twice and never left the US. I decided to try UPS. The team was so helpful even though I wasn't going to ship with them in the beginning, only have them box a fragile item. They gave me all the options and were so nice. Took almost an hour to fill out the paperwork for 3 boxes.. never made me feel like i was taking all their time up... will only be shipping to Canada with them from now on if those boxes make it all the way.. as of now they are all in Canada... already better than FedEx... read more

The staff was great. Very friendly and helpful. The store is always clean. I highly recommend this location.

Apparently this store takes fake photo copies of ID's even when the person isn't even the same Gender and hands them your packages. The worker says "our policy allows for photo copy ID's" The asshole who picked up my package was male, I am female. I was told a manager would call me. I have heard nothing. I contacted UPS and the chat person said "what do you want me to do?" Um how about you report the package stolen and get me a replacement? Lucky Apple did the right thing since clearly UPS lacks customer service skills. I will no longer have my packages come here. I had this option because I thought my packages would be secure. I was wrong. read more

Awesome service - over and above. I wish I had this store in my home town. Very attentive and fast! Thank you!!!!!

Usually this location has decent customer service however this experience was horrible. The UPS worker named Yesenia was completely rude to my pregnant wife and myself. I came to return a package and right off the bat when I showed her my shipping label through my phone (I thought I could have it scanned and a label printed) her response was: "how do you expect me to ship something without a label?" I stated that I thought she could scan and print a label. She grabbed my box and said "no I can't scan that label and I don't see a physical label." Without providing me any options I had to ask if there's any possible way I can print one there, she had me email it to the UPS email and pay a print fee (which is fine I just wished I had a nicer response) Horrible customer service skills. Someone needs to talk to her and correct her attitude. We were completely cordial and didn't deserve it. read more

I wish I can give them NO star. Driver missed for the first delivery, didn't not leave any slip for me. I had to called seller for check on my package, then realized i missed the first delivery date. So I called for second attempt for re delivery, the lady who pick up the phone and told me "Sorry the driver was too lazy to make another delivery" I was shocked. Then when I went to pick up my package they charged me for $5 fee. This is such a BS. I don't care about the $5 fee but it's very unreasonable and super unprofessional. Manager there was helpless also. Poor management read more

I'm sad to see a drop in customer service here I wanted to send back a subscription box but both a worker and one of the managers here told me that the company-generated shipping label I had for the box was faulty. They did not want to take the three seconds to type up the tracking code and input it into the system. I really hope they prioritize helping customers instead of trying to get rid of them as fast as possible. read more

I had to write a review for store #1831. I bought an item at John Moran Auction and they picked it up and shipped. Did an outstanding job. Would use them again. read more

I believe a husband and wife team run this operation. I've always received good service from her and the young personnel. But today I got such rude treatment from the male owner I promise to go to the FedEx store just a little ways west on Huntington. I was looking to buy one kind of 4 different 'flashlights' they were selling and when the helpful young employee handed the working display model to me the owner interrupted after I turned the light on and grapes it back and told me I was eating the battery. When I exclaimed 'isn't that's what the display is for' he said 'Well you can look at it'. Maybe he was put off because I'm an older white male which is my accident of birth, but I can't remember the last time I was treated so rudely after frequenting an establishment that exists to make money. As a follow up, I tried to talk to the lady whom I've known owns this store. I could see her sitting and eating. When I tried discreetly to get her attention she shined me in, telling me someone else will help me. When I insisted I speak with her she asked me to wait 5 minutes. With that I voiced my issue and the male owner, hearing me, smugly said 'bye' . Awful! read more

I love my UPS store on Myrtle. I've been a customer here for several years. I hear so many complaints about people having their mail stolen from their home mailboxes and I always recommend getting a box at the UPS store. I even tell my clients to get a UPS box so you have a street address. I don't have to worry about sitting around waiting for a shipment to arrive, I get an email or phone call when it's there and I go pick it up. The staff is courteous and friendly and they get to know you. Love the franchise owners, just lovely. read more

I've done business with this store for many years. Today I give them a one star due to the fact that I was told shredding paper was $1 per pound of which I agreed. As I was going to pay owner tells her employee it's $2 per pound. I asked her to see a list of pricing and she said price increased this month and walked away. Leaving her employee to handle the situation. There's no website to check the price. I insisted asking, why I was told $1 and as soon as I was going to pay it was $2 and there's nothing in the store to verify prices. I told employee I would pay the $2 per LB because I was already there but that I was blindly paying whatever the owner wanted to charge. Yes, I had the option of walking away and not doing business with them but I had a box of papers to shred and I just didn't want to deal finding a different location at that particular moment. However, I will not be doing business with her anymore. It's too shady. Beware of her pricing and I suggest you call ahead and ask what the prices are before hand and hopefully they honor it. Good Luck. read more

Great services they do everything very friendly staff and prices are ok!!!!!!!!!!!!! !!!!!' read more

Had incorrect store hours online Such a disappointment and wasted money to get there Today online it said it was open til 7pm for me to get to the store and see a sign saying it closed earlier. What a freaking disappointment. They needed to have the hours updated online. read more

Had a return which required a label printed. The man wouldn't print one for me, I think I interrupted his dinner. I needed a label printed before when I was at a Baldwin Park UPS, the guy scanned my barcode, printed a label and I was done. Won't be back to this location. read more

Today was my last day to visit this store because the cashiers aren't friendly with me lately. They used to wave hello to me but noticed they and the new cashiers are not friendly with me anymore. This made me sad. I will go to another place for copying or printing service. read more

Terrible experience. I went there to try to mail a one page letter to arrive 3xt day. I was quoted $53. Ouch. I left to think about my options and wen5 back there in 3 min to do it. The lady then check the computer again and said it going o be cheaper, $34 since it was a business address. I said great and was ready to pay and then she told me it actually $67. I was upset, I said how could you changed the price 3 times within 10 min, She then accused me that I told her I wanted 2nd day initially and now I changed my mind to next day. I was upset, instead of admitting she made a mistake, as she was double and triple checking with another guy standing beside her, she accused me of changing my needs. What a terrible explanation, dealing with this amateur and liar. read more

Dear Sir to whom it may concern I am a customer of your business I've been there now quite a number of times the last two times I was assisted by a young woman by the name of Sidney. Ms Sidney was not only calm cool and collected but very professional in the customer service that she gave me I am a customer service specialist and I appreciate it when I get the type of service that I give out and my career on a daily basis I just wanted to let the owners and managers of this business know that this woman is an asset to your company over the job courteous she handled exactly what I went in there for with a quickness and was very friendly it's hard to find those type of employees nowadays kudos to you Sidney!!! read more

Staff demonstrated weak customer service skills. I reiterated that I just wanted to take a photo of the receipt so I did not need to touch it, but the rep placed the print out in an inaccessible angle so that it could not be reached. It would be nice if the employees at this location understood and respected their and requests for limited contact. The Arcadia location on Live Oak Ave does a better job. Otherwise, the process was efficient. read more

Mike is amazing!!!! I had to mail a package to my sister and he took care it with so much care and compassion! Thank you, mike for being so awesome! I appreciate your high level of professionalism and your wonderful to help me with my package! Blessing to Mike and his two team members! - Maria Hu read more

Your typical ups store. I've only used them to drop off my Amazon return items. Being able to park just right outside of the store is nice.

I went there for a business card printing, they charge you even they made a mistake on printing your stuff which is ridiculous and try to make excuse about their mistake is your. They charge for a useless page they made to me. DON'T Do any printing service at this location they don't really have the training for that. A high school kid can do a better job then them. I print my business card at home perfectly, was thinking to use their print which I though is better, but they end up not able to fit my page on the page. I told them what to do, but they insist on charging me on the mistake page theY printed first. Printing service here is SUCK worker are uneducated and stubborn "Gregory" read more

I took the loan package to be notarized there the notary girl was new she had no idea what she was doing she was too scared to notarize the documents I wasted at least 45 minutes of my time sitting around there waiting for her. On something notarized I would advise you to go to here read more

These guys are always so helpful when I have a package to send. I love that they keep my contacts in a database. They are my go-to package sending service. read more

0 stars is more like it. Had to send very urgent package to Phoenix. Get to store at 8:30AM on Monday. Ask for it to be delivered by end of business day on Tuesday. Paid over $60 for 2lbs! Guess what? The UPS store did not transfer the package to UPS so it didn't leave until Tuesday at end of business. It will get there two days after it was sent on a Next Day service fee. Their attitude was pathetic. They were like "sorry, with the holidays we can guarantee it" WHAT? that's EXACTLY why I paid $60 to UPS and did not go to the post office just down the road! Bad attitude, no professionalism, no pride. I'll go to FedEx next time. Go somewhere where people still care about you a customer. read more

They always try to help if you need something. Even if it doesn't mean any business for them.